The Regional Manager reports to Manager Distribution and is responsible for Leveraging and optimising people resources, multi channels, business, and risk controls in line with market potential to maximize business growth, retention and profitability targets for the region.

Drive service excellence in the region by planning, continuous monitoring, enforcement of SLAs, service standards and service initiatives with the bank
Coordinate, monitor and evaluate the implementation of branch work plan /activities in line with regional work plan and support teams to attain branch targets and objectives.
Keep abreast of local market dynamics, identify changes, risks and opportunities.
Develop business and marketing strategies for the region to enable achievement of revenue, profitability, operating budget and customer satisfaction targets at both branch and individual levels.
Define the work plan for the region in line with the defined business Strategy.
Propose improvements to systems and process/information flows.
Manage operational issues in the Region and ensure provision of necessary resources for effective operational performance in line with the budget and business plan.
Drive and manage the delivery of multi channels sales and service strategy across the region to attract, grow and retain quality and efficiency.
Provide oversight over implementation of bank risk management programs across all branches within the region.
Identify and assess the risks faced by the Branch within the region and maintain an effective system of controls to minimize exposure.
Manage and monitor compliance with procedures, bank policies and guidelines throughout the assigned region (by undertaking periodic reviews of credit requests, KYC, ATM cash counts, etc.)
Relationship management with clients and potential clients to enhance acquisition, retention, and growth.
Drive and maintain high standard of customer service and satisfaction while ensuring that queries and/or complaints are handled promptly with due care.
Provide supervisory leadership to the department and lead in the implementation of the performance management and Human Resources practices of the Bank
Financial Responsibility
Responsible for the delivery of annual Regional and branch budgets