The Customer Experience Officers reports to the Branch Operations Manager and is responsible for responding to clients’ inquiries and complaints. The incumbent will also be required to guide the clients of Pride to select the most suitable products for them and open new accounts and handle account-related issues.

Cross sells company products to clients and always enhance / protect the reputation of the company.
Customer service data collection and analysis.
Handle customer complaints.
Generating Sales Leads.
Opening Customer accounts.
Carry out customer satisfaction surveys/market surveys.