What You’ll Do:

Leadership and Team Management:


Strong leadership skills to guide, motivate, and support the team towards achieving project goals.
Ability to manage team dynamics, foster collaboration, and resolve conflicts.


Project Management:


Deep understanding of Waterfall & Agile methodologies and frameworks such as PMBOK; Scrum, Kanban, and SAFe, including their... principles, values, and practices.
Proficiency in facilitating Agile ceremonies (e.g., daily standups, sprint planning, retrospectives).


Stakeholder Engagement:


Act as the primary liaison between project teams and stakeholders.
Communicate project status, risks, and achievements clearly and consistently.
Work with stakeholders to define, refine, and prioritize opportunities.


Translation of Analytics:


Bridge the gap between business goals and advanced analytics possibilities.
Define analytical use cases and translate business needs into data and analytical requirements.
Ensure insights and recommendations from analytics are actionable and understandable.


Process Improvement and Innovation:


Continuously identify and implement improvements in project delivery processes.
Encourage innovation and experimentation within teams to find new solutions.
Develop and maintain a service delivery framework to guide project execution.


Quality Assurance and Risk Management:


Ensure all project deliverables meet quality standards and stakeholder expectations.
Proactively identify and mitigate potential risks and challenges.
Conduct audits to ensure data integrity, security, and governance.


What will ensure your success in the Role:


Educational Background: Relevant qualifications such as PSM1/CSM/A-CSM, PSPO1/CSPO/A-CSPO, ICP, ICP-APM, PMBOK, or BABOK.
Extensive Experience: Proven track record in project management, business analysis, and Agile implementation.
Technical Proficiency: Familiarity with Agile and Waterfall methodologies and tools. Experience with data management, software development, and analytics.
Leadership and Mentorship: Strong leadership skills to guide, motivate, and support the team.
Communication Skills: Excellent verbal and written communication skills to interact effectively with team members and stakeholders.
Problem-Solving Abilities: Strong analytical skills to tackle complex problems and implement effective solutions.
Collaboration and Teamwork: Ability to work cohesively with colleagues and stakeholders.
Innovation and Adaptability: A creative and flexible mindset to drive continuous improvement and adapt to changing project requirements. more

Responsibilities include:


General administration and customer account processing and reconciliations (query resolution process), inclusive of Debit Authorisations, THAAs
Processing of customer transfer hire notes
Reconciliation of accounts and controlling of equipment
Manage 1-4-1 Exchanges
Conducting Daily/Weekly/Monthly/Quarterly stock counts
Conducting health checks and... providing feedback to the relevant clients and staff (if applicable)
Investigation and resolving credit equipment balances
Investigation and resolving suspended movements
Investigate and resolve queries from the customers supply chain partners
Ordering of stock
Arranging transport – Sending transport schedule daily to logistics
Weekly/Monthly Reporting – Customer & Internal Reporting
Logging Collection / Return orders when needed.
Regular plant sweeps to identify misuse of CHEP equipment
Equipment quality check – Reporting damages
Demand planning vs Forecast and Collection
Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues.
Identification of new conversion opportunities to increase CHEP overall integration into customer supply chain
Compiling and Presenting Key Performance Indicator reporting for customer and internal management
Log necessary escalations to the business via Sales Force
Logging of necessary activities and Service Requests in Sales Force
Any adhoc tasks as requested by management


Operational duties: (If Applicable)


Forklift duties
Loading and offloading of vehicles when required
Assembling bins and prepping them for production
Any other ADHOC requirements per site as per agreed SLA for example: packaging specification updates, additional reporting, etc


Measures


Customer Satisfaction
Improvements suggested and implemented
Maintaining service level as per agreed SLA
Reduction in Losses/Compensations
RHP
FTR
EMS


Scope


Complete Equipment Management Solution for the customer


Authority/ Decision Making


Decisions supporting the resolution of customer queries and investigations
Authority to make recommendations to customers
Financial and transactional approvals as per global authorisation matrix


Challenges


Ability to function autonomously with limited access to immediate manager.
Resolving difficult and complex queries
Dealing with difficult customers
Delivering high quality customer service at all times
Exceeding customer expectations
Managing and delivering on agreed SLA’s


Qualifications


Matric + Diploma Essential.
Preferably studying towards a business degree.
Manual Drivers Licence
Forklift Licence an advantage


Experience


3-5 years Accounts & Reconciliation
3 years Customer Service
1-2 years CHEP customer support more

What You’ll Do:


Create and maintain optimal data pipeline architecture,
Assemble large, complex data sets that meet functional / non-functional business requirements.
Identify, design, and implement internal process improvements: automating manual processes, optimizing data delivery, re-designing infrastructure for greater scalability, etc.
Build the infrastructure required for... optimal extraction, transformation, and loading of data from a wide variety of data sources using SQL and AWS ‘big data’ technologies.
Build analytics tools that utilise the data pipeline to provide actionable insights into operational efficiency and other key business performance metrics.
Work with stakeholder teams to assist with data-related technical issues and support their data infrastructure needs.
Keep our data separated, documented and secure through the development of a centralised analytics data lake for the APAC region.
Create data tools for analytics and data scientist team members that assist them in building and optimising our data product into being an innovative industry leader.
Work with data and analytics experts to strive for greater functionality in our data systems.
Use large datasets to build dashboards and reports to support senior management in effective decision making.
Design effective reports and dashboards using visualisation techniques and tools


What will ensure your success in the Role:


Educational Background: Relevant tertiary qualifications in Computer Science, Statistics, or related technical fields.
Extensive Experience: +7 years of experience in similar position preferable in complex environments in multinational companies
Advanced working SQL knowledge and experience working with relational databases, query authoring (SQL) as well as working familiarity with a variety of databases.
Data modelling in SQL Server Analysis Services & Power BI plus experience using other  visualisation tools
Experience building and optimizing ‘big data’ data pipelines (distributed processing systems), architectures and data sets. Preferably Apache Spark
Building reports and dashboards – ideally in Power BI Desktop or other visual tools
Experience with cloud solutions in Azure/AWS
Familiar with SCRUM / Agile working methods
Knowledge of a variety of machine learning techniques (clustering, decision tree learning, artificial neural networks, etc.) and their real-world advantages/drawbacks.
Experience performing root cause analysis on internal and external data and processes to answer specific business questions and identify opportunities for improvement.
Build processes supporting data transformation, data structures, metadata, dependency and workload management.
Experience with Amazon cloud services: EC2, EMR, RDS, S3; Redshift; Deeque.
Excellent understanding Microsoft SQL Server or equivalent relational database.
Knowledge of integration tools such as SSIS, AWS Glue, PySpark
Knowledge of Data mining and modelling tools such as SSAS
Use of cloud technologies, in particular AWS
Databricks
Power BI / Tableau / QlikSense / Thoughtspot or Equivalent
JIRA
Experience with object-oriented/object function scripting languages: Python, Java, C++, Scala, etc more

Key Accountabilities:

Market & Competitive Intelligence:


Gather, analyze, and interpret external market data to support business decisions.
Identify emerging business opportunities and risks through competitive analysis.
Apply intelligence to external data and propose strategic actions.


Sales & Growth Enablement:


Analyze market penetration, segmentation, and profitability... to support business growth.
Develop insights to drive strategic sales growth, pooling asset control, and customer retention.
Provide research and insights for campaigns, events, and new product/service launches.


Customer & Stakeholder Support:


Support local and regional teams with market research needs for day-to-day and strategic decision-making.
Drive and manage the Net Promoter Score (NPS) process across the AMETA region.
Collaborate across departments to share insights that enhance customer experience.


Required Experience & Skills:


5+ years in market and customer research.
Technical & Analytical Expertise:
Strong statistical analysis, root cause analysis, and trend analysis skills - experience with SAP, Medallia, Data Warehouse (BW), and CRM (Salesforce).
Business & Strategic Acumen: Understanding of P&L, business plans
Ability to develop business cases and strategic proposals.
Strong verbal and written communication and presentation skills
Ability to work independently and proactively in a dynamic environment.
Project management, storytelling, strategic thinking, and confident facilitation.
Strong collaboration and interpersonal skills to engage with stakeholders.
Experience working successfully in matrix structures. more

Job Description


CHEP is currently seeking a Hire Stock Auditor to join the team. The position will be based in the Western Cape on a Hybrid working model. In this role you will form part of a team reporting to the Asset Recovery & Audit Supervisor.  
You will be entrusted to ensure proper management and control of CHEP assets by physical counting and auditing the stock levels and controls... of CHEP products at customers through Hire Stock Audits.
In addition, you will provide both office based and on-site support to clients to ensure that the integrity of the pooling control system is improved, client queries and control issues are dealt with quickly and effectively and the perception of value for money and customer care is entrenched in the minds of our clients.


Major/Key Accountabilities

Customer telephonic / Electronic Contact:


Setting up appointments with customers and assisting with various account related queries
E-mail correspondences to customers and the Management in accordance with the Hire Stock Audit Process.


Customer Contact:


Make routine calls as allocated by the BM/CRM/Supervisor to customer sites to assist with and verify stock recons and agree the surplus/loss result.
Ensure that any issues discovered at a call requiring management attention are escalated to the customer manager and BM.
Conduct exceptional and unplanned calls when required by customers to assist in any matters relating to the stock audit process.


Responsible for query / problem resolution by:


Ensuring all queries allocated by the CCT Supervisor are resolved in accordance with the business rules within the agreed time period.
Ensuring queries assigned are followed through to their resolution and that the Salesforce system is annotated accordingly.
Escalating problems to the relevant CCS/BM’s/CRM’s as required to seek resolution of conflict situations.
Notifying the relevant customers that queries have been resolved.


Responsible for attending to tasks assigned by the Management including for example:


Customer training and assisting and/or act as backup for CHEP Systems trainers and CCT.
Assisting with client reconciliations
Running and printing reports
Collecting and consolidating information required for national co-ordination of client groups.


Salesforce Responsibilities:


To ensure that all cases allocated in Salesforce are resolved in accordance with the business rules and within the agreed time frame.
To record client queries and/or problems and to assign these to the correct recipient to enable resolution.
To escalate audit results/problems to the relevant BM/CRM as required for further action.
To provide feedback to clients regarding the resolution process of each query and/or problem and to verify with clients that issues raised by them are resolved to their satisfaction.


myCHEP Responsibilities


Assist with Staff and Customer myCHEP training when required.
Ensure that full knowledge is gained to provide telephone and or customer site backup for all customer related queries.
Running, Analysing and understanding all reports.


Customer Control System Audits:Do an in-depth Customer Control System Audit at Customer’s site by:


Analysing all aspects of the customer account, i.e. average volumes on hire, client holding periods, THAN capture efficiency, stock counts, reconciliations, etc.
Present the findings of the Management, to the customer and Business Manager
Offer solutions to problems identified whereby reducing CHEP equipment costs from pallet losses and breakages.
Offer assistance/training in implementing recommended changes.


Responsible for pre call planning before conducting Stock Audit calls by:


Reviewing past contact reports and other correspondence
Running Salesforce reports for all activities completed and outstanding since last visit.
Check customer recon to ensure that it is in balance and that there are no outstanding queries before physical audit.
If there are queries raise activity to CCT to clear recon queries
Check client contacts and master file details are correct.


Responsible for Physical Stock count of CHEP equipment by:


Arranging stock count dates with customer well in advance of Audit
Conduct physical stock count with client.
Correspond and arrange stock counters with suppliers and/or with internal CHEP people.
Ensure customer are represented at stock count and if not get signed agreement from customer accepting the results. 
Agree terms, date & time of stock count with customer.
Assessing the controls of CHEP products at customers


Stock Audits:


Responsible for planning (annual planning) and scheduling of Hire Stock Audits together with Asset Manager, CCS, CCT Manager and the CRM team
Making and confirming scheduled dates with customers and ensuring representation for stock count
Assist with and verify stock recons and agree the surplus/loss figure with Industry Managers, ensuring that the stock recon is signed by both CHEP staff and the client.


Reporting


Weekly reporting in the required format on scheduled and unscheduled HSA’s, pallet recoveries and call plans.


General/Ad Hoc


Assist in the set-up systems and procedures and ensure client training sessions are conducted by the Training department.
Provide both office based and on-site support for our customers.
Assist fellow staff whenever and however possible.
Attending management meetings and provide feedback.
Coordinate national stock audits as assigned by CCS.
Attend all TRIPS/SAP training sessions and implement all the relevant processes and procedures as instructed by Change management/TRIPS teams.
Ensure that the myCHEP system is fully mastered in order to provide telephone and or on-site backup for all customer related queries.
Where necessary, activities to be escalated to Training team for training to be conducted or CRM for non-compliance of controls on myCHEP.


Asset Recovery/ Blackpool


Follow up any Asset Protection & Recovery issue as required by National Internal Auditor
Investigate Stray Equipment leads and ensure the communication of CHEP’s ownership rights.
Coordinate Black Pool initiative with other resources to achieve desired coverage of Blackpool Recoveries.
To participate in team projects.
Any other task as delegated by the CCS and management.


Minimum Requirements:


Completed Matric
Relevant Business Diploma/Degree
Minimum 5 years exposure to key CHEP systems
Minimum 2 years admin and recon experience


Skills and Knowledge


Good understanding of CHEP controls and Asset Management procedures.
Hands on knowledge of CHEP equipment management systems, i.e. Salesforce, myCHEP, SAP & BW.
Good Communication Skills
Customer Focused
Knowledge of the CHEP customer base.
Microsoft Office more

Responsibilities

People and Safety


Promote and drive a culture of Zero Harm
Effective people management and communication skills
Keeping employees motivated to perform their duties to the best of their abilities.
Assuring that the safety awareness is at a high level on a daily basis.
Managing workplace safety
Managing safe behaviour
Ensure that the correct PPE is always... worn.
Conduct toolbox talks weekly.
Ensure that machines and guards are in a good condition and safe to work on.
Assure that high levels of housekeeping are maintained.
Provide training where necessary


Production:


Assure production planning is done.
Setting and achieving daily production targets.
Continuously look for ways to improve productivity.
Do the order planning.
Manage the nightshift through Supervisors and Team leaders.
Keep overtime to a minimum.
Discipline employees where necessary and chair hearings.
Manage breakdowns.
Manage the manufacturing plant, yard as well as Kilns & Boilers.


Stock Management


Assuring accurate record keeping.
Assure stacking rules are followed, and that stock is safely stored
Manage all moving equipment.
Assure trucks are accurately and timeously dispatched.
Responsible for the monthly stock take.
Assure a FIFO (First In First Out) system is followed at all times.
Assure that the hardstands are in a good condition.


Recovery & Quality:


Assure that material received from the Wetmill is according to specification.
Assure machines are set up and that hourly quality samples are taken.
Assure that quality control measures are in place.
Keep waste to the minimum.
Always look for ways to increase recovery.


Cost


Assure that the budget is not exceeded.
Manage the usage of consumables.
Manage repair and maintenance cost on machinery and buildings.


Operational Excellence:


Continuously look for ways to reduce cost and be more productive.
Document learnings and improve on SOP’s


Qualifications


B-tech degree in Wood Technology, Industrial Engineering, Operations Management.
Six Sigma Green Belt Certified advantageous


Experience


10 Years Production Management experience in a sawmill or similar environment. more

Responsibilities


Supervising and motivating of subordinates
Ensuring the plant is fully maintained to minimise plant downtime.
Planning and executing preventative maintenance programs in respect of plant and property.
Ensuring the OHS Act and Safety procedure are adequately maintained according to Company standards.
Ensures that the general maintenance and repairs are completed... timeously and in accordance to set procedures.
Sourcing and requesting maintenance spares required for the workshop.
Maintaining accurate reporting of production and stock, participating in regular audits
Maintaining of high-quality standards and procedures to meet customer satisfaction.
Carries out all tasks as designated by his immediate line manager.


Qualifications


Essential: Millwright
Recommended: Electrical with Mechanical and Robotics Experience


Experience


5 years’ technical experience more

Major/Key Accountabilities

National Strategy Development


National/global account coordination
Implement and drive key account joint business plans to achieve annual revenue objectives within respective growth and value categories
Developing, selling, implementing, and evaluating business plans to meet or exceed financial goals
Collaborating with multi-functional teams (Marketing,... Finance, Logistics, Operations, among others) to develop strategies and plans
Responsible for annual SLA’s
Own, lead and participate in the identification of new business projects and opportunities within the National Key Accounts level.
Negotiate at the head office level to drive sales strategy and growth opportunities through commercial negotiations with key accounts
Establish sustainable long-term customer relationships and partnerships
Create and exploit collaborative relationships utilizing CHEP Joint Value Creation and Extended Services Teams
Complete and reinforce all Zero Harm policies
Drive rate negotiations in partnership with the commercial manager
Biannual top to top reviews with key customers (high level engagement)
To develop productive working relationships with key contacts at all accounts within the national group
To establish clear, measurable, and attainable goals for each account within the group and conduct regular evaluations/business reviews to ensure objectives are being achieved
Facilitate collaboration workshops with key customers to drive a joint strategy for the year, driven through the account plan (comprising cost avoidance, growth and savings initiatives)


Position Purpose


Annual revenue budget
Revenue management and profitability growth
Cash improvement targets of responsible account (s)
Customer specific JBP plans
National Sales Strategy
Asset productivity
Customer Satisfaction – NPS – Target of top quartile
Employee satisfaction – Glint – Target of top quartile


Scope


Responsible for the Sales, Customer Experience, and Joint Value Creation Strategy
Annual Revenue Budget: R900m, across Manufacturers and Distributors affiliation’s


Authority/ Decision Making


In line with internal authority levels
Customer authority: customer proposals and pricing within agreed department parameters


Challenges


High profile/ focus role.
Dynamic and demanding market and customer environment- increasing competitor activity and potential new entrants.
Large market share of the South African business in current FMCG sector makes core business growth difficult.
Changes in customer’s organisations leading to customer decisions being managed by central procurement teams rather than our day to day contacts/decision makers.
CHEP’s service offer now being seen as a commodity rather than an added value service proposition.
The increase of automation in Manufacturer plants and Retailer DCs and the impact that may have on our current product quality offer.
Change in mind-set and culture within teams, aligning our employees to our vision and strategy.


Qualifications


Preferred degree qualified in a commercial or sales related area
Essential Bachelor’s degree in commercial or business or related field of comparable experience
Desired post graduate qualification


Experience

5+ years’ experience within:


FMCG sales and account management
Solution and strategic selling and/ or Logistics/ Supply Chain
People management more

Key Accountabilities


New and existing business development by actively identifying new business opportunities in all market sectors for all product ranges, namely Pallets, RPCs, IBCs and Bulk Bins
Implement strategies and plans for development of new business / growth opportunities as well as lead and participate in new business projects.
Customer Relationship management, assisting in... and conducting rate negotiations when and where necessary
Effective stakeholder engagement with various customers including big retail businesses as well as family run establishments


Key Requirements


Matric
Bachelor's Degree (Preferably B. Com)
5 Years Key Account Management/Sales/ Marketing experience in a Technical Sales environment


Skills & Knowledge


Knowledge of distribution/logistics methodologies
Effective portfolio management experience
Computer skills
Must be a self-starter who has a strong customer service orientation, can work independently
Must be courteous and polite in written and oral communication.
Valid driver's license


Preferred Education


Bachelors - Marketing, Diploma - Marketing


Preferred Level of Work Experience


3 - 5 years more

To be successful in this role:


You will need to have excellent written & verbal skills (English)
Possess confidence, drive and flexibility
Provide a high-energy, result-driven, proactive service
Be passionate about the Technology Services Function
Forthcoming with ideas, advice, and insights
Have the ability to relate to, collaborate with, and influence stakeholders at all... levels
Have expertise in relevant computer applications, such as Microsoft Office, Sharepoint, video editing and design software


Key Responsibilities:


Working closely with senior business stakeholders, define and implement engaging, relevant and timely internal communications for and from the TS function
Build a strong network within and outside the function to support understanding of opportunities and challenges and help identify communications opportunities
Work closely with regional communications to appropriately tailor global messages and campaigns
Execute communications plans for projects and initiatives that support company objectives
Identify and share key metrics to measure communication program effectiveness
Develop content including news articles, videos, podcasts, infographics and other visual communications


Minimum Requirements:


Bachelor’s degree or equivalent in Communications, Sustainability, Logistics, Commerce or related discipline
Over three years experience working in a communications and/or public relations role
Experience dealing with a significant and diverse range of employee audiences and stakeholders
Ability to communicate clearly and effectively with individuals/teams at all levels within an organisation
Experience providing communications business partnership
Proven discretion and experience dealing with confidential information more

Position Purpose:
 Responsible for the overall maintenance, fault finding, repair and replacement of mechanical / electrical equipment to ensure a smooth, efficient operation of the plant and machinery at the Service Centre(s) in accordance with Company and Government Regulations and Standards
Responsibilities

Maintain and repair plant machinery and equipment with minimal down time
Planning... and executing a documented preventative maintenance system in conjunction with the Plant Manager.
Daily Inspect, record and report information that may impede the operation of the plant.
Ensure that all electrical and mechanical equipment are operating in strict accordance with Government and Company Rules and Regulations
Practice safe working procedures in accordance with the statutory regulations and OHS Act 
Ensure general maintenance and repairs are completed in accordance to laid-down procedures.
Appointed as the competent person as required by the statutory regulation.
Sourcing of maintenance spares and equipment required.
Adheres to the company’s safety policy and procedures.
Property maintenance.

Qualifications
Essential:                         Millwright
Recommended:              Electrical with Mechanical and Robotics Experience
Experience

3 - 5 years’ technical experience

Skills and Knowledge

PLC Experience advantageous more

Position Purpose: 
The Senior Operations Supervisor will have overall responsibility for equipment processing activities for the Plant/s under his/her control. The incumbent is responsible to develop and manage relationships with all 3rd party service providers as well as customers where onsite activities occur within their area of responsibility.
The incumbent will also be responsible for... ensuring that all Company policies and procedures (ie SLA’s and SOP’s) are adhered to and implemented by all staff and 3rd party contractors situated in his/her area of responsibility.
Responsibilities:
People and Safety

Promote and drive a culture of Zero Harm
Drive Safety Differently initiative
Ensure compliance of all staff with regards to safe working practices and PPE adherence.
Share and drive the safety strategies across outsourced CHEP plants.
Responsible to ensure that all service providers and contractors complies to all SEMP and Environmental statutory requirements.
Recruit, motivate and develop subordinates and ensure a succession plan is in place.
Ensures that good communications and sound relationships are maintained with all service providers and contractors.

Cost and Metrics

Develop, implement and manage processes to drive efficiencies and cost reductions.
Managing plant costs.
Report on all Plant KPI’s and compile monthly reports.

Stock Management

Responsible for the overall asset management and control of all hire stock movements and monitoring of third-party raw material usages.
Highlight and communicate areas of risk and manage variances to ensure the prevention of any stock losses.
Participates in regular stock audits, supervises all quarterly and annual stock-count audits and resolves queries.
Ensures that the service centre is adequately stocked with hire equipment in line with Logistics planning (3 days safety stock).
Ensures that service provider maintains sufficient stock levels of all raw materials to meet customer requirements and escalate non-conformances.

Quality

Ensure all quality standards are shared and adhered to.
Develop and implement quality systems to ensure customer quality standards are met.
Conducts quality audits and analyse the data to ensure corrective action is taken for poor quality and/or over-repair. 
Follow up and resolve all customer complaints and implements solutions with third party to maintain corrective actions.
Monitor and control Scrapping procedures and timber recovery program
Drive EWT program
Ensure compliance to GMP and implement corrective actions.
Inbound raw material Quality assurance.

3rd Party Service Providers

Manage and assist 3rd Party Service Providers through Service Level Agreement stipulations and requirements. (SLA’s)
Effectively develop 3rd party relationships with a continuous focus on reducing costs through cooperative initiatives and amicable business negotiations.
Ensure 3rd party compliance to all CHEP Operational SLA’s as well as statuary requirements which includes the LRA, BCEA, EE, and OHSACT.

Operational Systems

Ensures that all legal and statutory requirements (such as labour legislation) as well as Company policies and procedures applicable to the Operations function are implemented and complied with by all staff.
Ensures efficient and effective operating methods (i.e. for inspection, repair, manufacture, etc.) are developed and maintained to achieve productivity, quality and cost targets.
Drive FDE compliance
Manage Zero to landfill solutions and total waste compliance.
Drive Express lanes and reduce overall Truck turnaround times.
Manage IPPC treatment and Pallet sales.
Yard control and truck flows

Plant and Property Maintenance

Agree with third party service provider areas in the plant that require maintenance in conjunction with third party and collectively agree on a preventative maintenance plan within allocated budget.
Ensure that all electrical and mechanical equipment are operating in strict accordance with Government and Company Rules and Regulations

Qualifications

Essential Qualifications
National Diploma in Operations / Production Management
Supervisory Development Program certificate
Supply Chain Management certificate

Experience

3 - 5 years’ technical experience more

Key Accountabilities

Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Arrange Telephonically collection of Pallets from customers
Manage EMS customer balances  
Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business... Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on Siebel
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team
Assist in any other task as delegated by management.

Key Requirements 

Matric & a Diploma will be an advantage.
Preferably studying towards a business-related degree.
3-5 years of Basic Accounts & Reconciliation, including general office duties
3 years of Customer Service Experience ​

Skills and Knowledge

Analytical Skills
Excellent communication skills at all levels
Knowledge of Siebel, Portfolio, and EDI would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient, non-aggressive and service-orientated will be the best suited to handle this position. more