Key Accountabilities

Maintaining a strong relationship with the customer through query resolution and proactive identification of potential issues
Customer account reconciliations
Arrange Telephonically collection of Pallets from customers
Manage EMS customer balances  
Working on site and Scheduling calls and providing feedback and corrective recommendations to the customer and Business Manager
Identification and Investigation of credit equipment balances
Analysis and resolution of suspended movements
Investigate and resolve queries from the business & customers
Follow up with customer and business to ensure the recommendations are adhered
Accurate processing of client requests on Siebel
Electronic System Support to local client base
Manage the helpdesk function (if applicable)
General office administration such as switchboard, filing and other duties
Participate in Team Projects
Serve as backup for TEMS and other staff within the team
Assist in any other task as delegated by management.

Key Requirements 

Matric & a Diploma will be an advantage.
Preferably studying towards a business-related degree.
3-5 years of Basic Accounts & Reconciliation, including general office duties
3 years of Customer Service Experience ​

Skills and Knowledge

Analytical Skills
Excellent communication skills at all levels
Knowledge of Siebel, Portfolio, and EDI would be an advantage; proficiency in Word & Excel is preferable.
Team Players who are systematic, accurate, patient, non-aggressive and service-orientated will be the best suited to handle this position.