About

Seasoned IT Implementation Engineer with over a decade of expertise in delivering impactful IT and SaaS solutions across dynamic environments. Skilled in project management (PRINCE2, Agile, ITIL) and adept at managing complex software deployments for both B2B and enterprise clients. Proven track record in ERP, SaaS, and IT service management, with strong capabilities in troubleshooting, stakeholder engagement, and optimizing business processes. Known for a client-focused approach and commitment to enhancing operational efficiency, I drive digital transformation and ensure strategic alignment with organizational goals.

Skills

  • Microsoft Office
  • Microsoft Word
  • Customer service
  • Project Management
  • Product management
  • Agriculture
  • System administration
  • QA
  • Jira

Recommendations

brian murithi

1/8/2025
10

"Stephen is a professional with a keen eye for detail. In addition to being a dedicated and hardworking employee, he excels at being a supportive colleague and friend—qualities that are essential when seeking a reliable, long-term team member. I give him my full recommendation."

Experience

Stephen Kariuki

Work experience
  • Pre-Sales & POC Implementation: Supported the sales process by providing product demos and implementing proofs of concept to showcase solution capabilities to potential clients.
  • Full Software Lifecycle Implementation: Managed the complete process from gathering user stories and defining requirements to creating POCs, UAT, implementation, post-implementation support, handover, and remote support, ensuring seamless integration and customization for client needs.
  • Client Support & Training: Delivered client training and provided Level 2/3 support, swiftly resolving system incidents.
  • Product Strategy & Roadmap: Directed the full product lifecycle for Zoho and ManageEngine solutions, aligning offerings with client objectives and evolving market needs.
  • Market Analysis: Conducted extensive market research to drive product improvements and maintain a competitive edge.
  • Key Technologies: ManageEngine Suite, Zoho Suite, MS Project, Jira, ITSM, ITIL4, Endpoint Management, Analytics & Reporting

Stephen Kariuki

Work experience
  • Process Optimization & Integration: Led ERP system deployments, aligning configurations with client-specific workflows to enhance automation and streamline productivity.
  • Second-Level Support: Addressed and resolved complex ERP issues, managing service tickets, performing root cause analysis, and executing necessary system updates.
  • Resource Coordination: Managed project resources, optimized server capacity, ensured compliance with industry standards, and coordinated cross-functional support for seamless ERP system integration.
  • Key Achievements: Successfully managed the implementation of ERP systems for 10+ mid-sized enterprises.

Related persons

brian murithi

1/8/2025
10

"Stephen is a professional with a keen eye for detail. In addition to being a dedicated and hardworking employee, he excels at being a supportive colleague and friend—qualities that are essential when seeking a reliable, long-term team member. I give him my full recommendation."