Skills

  • System administration
  • Adobe Photoshop
  • ICT

Experience

brian murithi

Work experience
  • Collecting and documenting bugs and enhancement requests from Customer Success Engineers.
  • Reviewing and validating bug reports and enhancement requests before forwarding them to developers.
  • Liaising with the Quality Assurance Manager to prioritize which enhancements and bug reports should be escalated to the development team.
  • Coordinating system implementation and conducting system demonstrations for clients.
  • Training Customer Success teams on how to utilize newly introduced features and system updates.
  • Engaging with the development team to monitor the progress of assigned tasks and tickets.
  • Conducting user acceptance testing (UAT) to ensure system functionality aligns with business requirements.
  • Gathering and analyzing feedback from end-users to continuously improve the ERP system.
  • Collaborating with cross-functional teams, including development, quality assurance, and customer support, to ensure successful project delivery.
  • Maintaining detailed documentation of bugs, enhancements, and system changes for future reference.
  • Assisting in the creation and maintenance of system documentation, including user manuals and training guides.
  • Facilitating workshops and training sessions to ensure all stakeholders are aligned with system updates and changes.
  • Tracking and reporting on key performance indicators (KPIs) related to system performance and user satisfaction.
  • Providing post-implementation support to ensure the smooth adoption of new system features and processes.
  • Ensuring compliance with industry standards and best practices in ERP system implementation and management.

brian murithi

Work experience
  • Offering customer support
  • Engaging in critical thinking and problem-solving to resolve issues efficiently.
  • Managing and troubleshooting ERP (Intellimis) systems/
  • Applying basic knowledge in finance and procurement processes to handle client issues under the finance module
  • Providing general client support
  • Managing client accounts
  • Aligning and uploading data into the system during integration or system implementation
  • Implementing and training clients on how to use the system to facilitate daily operations
  • Writing system utilization audit reports
  • Documenting bugs and enhancements for developers
  • Configuring networks and IP addresses
  • Troubleshooting and fixing computer related issues

brian murithi

Work experience
  • Performed administrative duties, supporting daily operations
  • Provided technical support both in person and remotely via Anydesk
  • Managed the computer lab and maintained attendance records
  • Installed and updated computer software
  • Resolved internet and LAN connectivity issues
  • Installed operating systems on new and existing computers
  • Handled student queries
  • Registered students to the school and eLearning portal
  • Reset login credentials for students who forgot their passwords
  • Provided technical support to all students and staff
  • Managed the computer lab and stored attendance records
  • Installed and updated computer software
  • Configured and fixed LAN and internet connection issues
  • Installed operating systems
  • Kept records of all computers, noting those that were not working and their issues
  • Assisted students with applications and uploading their details
  • Provided virtual support to employees from other branches through Anydesk
  • Patched the institution’s ERP (UNISOL) upon release of an update
  • Configured printers and other devices purchased recently
  • Assembled and configured new computers

brian murithi

Education
  • February, 2020 - November, 2023
  • Fulltime

Related persons

Fred MomanyiBachelor of education at Teachers Service Commission (TSC)
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