Skills

  • System administration
  • Adobe Photoshop
  • ICT

Reviews & Endorsements

No reviews yet.

Know this person? Share what you think about their skills and experience.

Experience

brian murithi

Work experience
  • Collecting and documenting bugs and enhancement requests from Customer Success Engineers.
  • Reviewing and validating bug reports and enhancement requests before forwarding them to developers.
  • Liaising with the Quality Assurance Manager to prioritize which enhancements and bug reports should be escalated to the development team.
  • Coordinating system implementation and conducting system demonstrations for clients.
  • Training Customer Success teams on how to utilize newly introduced features and system updates.
  • Engaging with the development team to monitor the progress of assigned tasks and tickets.
  • Conducting user acceptance testing (UAT) to ensure system functionality aligns with business requirements.
  • Gathering and analyzing feedback from end-users to continuously improve the ERP system.
  • Collaborating with cross-functional teams, including development, quality assurance, and customer support, to ensure successful project delivery.
  • Maintaining detailed documentation of bugs, enhancements, and system changes for future reference.
  • Assisting in the creation and maintenance of system documentation, including user manuals and training guides.
  • Facilitating workshops and training sessions to ensure all stakeholders are aligned with system updates and changes.
  • Tracking and reporting on key performance indicators (KPIs) related to system performance and user satisfaction.
  • Providing post-implementation support to ensure the smooth adoption of new system features and processes.
  • Ensuring compliance with industry standards and best practices in ERP system implementation and management.

brian murithi

Work experience
  • Offering customer support
  • Engaging in critical thinking and problem-solving to resolve issues efficiently.
  • Managing and troubleshooting ERP (Intellimis) systems/
  • Applying basic knowledge in finance and procurement processes to handle client issues under the finance module
  • Providing general client support
  • Managing client accounts
  • Aligning and uploading data into the system during integration or system implementation
  • Implementing and training clients on how to use the system to facilitate daily operations
  • Writing system utilization audit reports
  • Documenting bugs and enhancements for developers
  • Configuring networks and IP addresses
  • Troubleshooting and fixing computer related issues

brian murithi

Work experience
  • Performed administrative duties, supporting daily operations
  • Provided technical support both in person and remotely via Anydesk
  • Managed the computer lab and maintained attendance records
  • Installed and updated computer software
  • Resolved internet and LAN connectivity issues
  • Installed operating systems on new and existing computers
  • Handled student queries
  • Registered students to the school and eLearning portal
  • Reset login credentials for students who forgot their passwords
  • Provided technical support to all students and staff
  • Managed the computer lab and stored attendance records
  • Installed and updated computer software
  • Configured and fixed LAN and internet connection issues
  • Installed operating systems
  • Kept records of all computers, noting those that were not working and their issues
  • Assisted students with applications and uploading their details
  • Provided virtual support to employees from other branches through Anydesk
  • Patched the institution’s ERP (UNISOL) upon release of an update
  • Configured printers and other devices purchased recently
  • Assembled and configured new computers

brian murithi

Education
  • February, 2020 - November, 2023
  • Fulltime

Related persons

Stephen KariukiMicrosoft Office , Microsoft Word, Customer service
kevin KayData Analyst at Oracle
Christopher LenuureCustomer service, Design, Security
Fred MomanyiBachelor of education at Teachers Service Commission (TSC)
No reviews yet.

Know this person? Share what you think about their skills and experience.