Job Description


The Customer Success Engineer will play the critical role in ensuring a smooth and effective delivery client onboarding experience, detailed product training, and immediate resolution of issues raised by the respective customers. They will onboard new clients, conduct product training, and provide first-line support, ensuring that our Intellink Clientele receive prompt... assistance and maximize the value of our solutions. This role is perfect fits an individual that is customer-oriented, fast and eager to learn and is proactive.


Duties and Responsibilities:


Serve as level-two support engineer on production services implemented at customer sites and centrally maintained services.
Implement and maintain system monitoring tools deployed at the customer’s premises and coordinate with the service desk personnel to ensure smooth service uptime.
Prepare and present service reports with insights and service improvement plan implementation.
Take the lead on service improvement deliverables as far as the customer is concerned.
Responsible for requirements gathering and documentation during project discovery in the delivery process.
Translate gathered requirements into technical design documents that will include Product definition document, High-level design document and Low-level design document.
Prepare technical proposal documentation for projects.
Work closely with the Sales, Product, and technical teams to relay client insights and ensure alignment across departments.
Maintain customer relationships by building technical relationships with the customers’ Engineering and Business Management teams.
Assist in reporting requirements when they arise with the customer.
Building and engineering support tools to enhance ABNO’s products. and services.
Take the lead on service improvement deliverables as far as the customer is concerned.
Prepare technical proposal documentation for projects


Knowledge, Skills and Experience required


A degree/diploma in IT, Business Management or any related field
At least 1-2 years of experience in application Implementation and support
Analytical and troubleshooting skills and prompt customer feedback management
Strong Communication & Interpersonal Skills
Problem-solving skills
Customer oriented
Growth and adaptability more

Job Description

The Junior Business Development Executive will be responsible for supporting the sales pipeline by generating and qualifying leads, conducting initial outreach and managing pre-sales actives. They will actively assist Senior Business Development Executive in nurturing leads to closure.

Key Responsibilities


Support the sales team by conducting market research,... proactively identifying, qualifying through calls and emails, and nurturing potential leads within target markets, with a focus on schools and educational institutions.
Offer assistance in scheduling and preparing for client presentations, demos for Senior Business Development Executives, and follow-up meetings, ensuring clear communication and promptly responses to client inquiries.
Support marketing initiatives by promoting campaigns, webinars, and events to generate interest and leads.
Maintain accurate and up-to-date records of all client interactions and opportunities in the CRM system.
Build and maintain healthy relationships with new and existing clients to support ongoing engagement and customer satisfaction.
Actively monitor industry trends and help to identify new opportunities and client needs


Knowledge, Skills and Experience required


Bachelor’s degree/diploma in Business, Marketing and/or a related field
1 – 2 years sales experience preferred; fresh graduates maybe considered
Strong interpersonal and communication skills
Highly organized, self-motivated and proactive mindset
Eager to learn and grow within a performance-oriented environment
Excellent Negotiation, communication and presentation skills
Self-driven, result oriented with exceptional people skills more

Job Description


The Senior Business Development Executive will be responsible for identifying, engaging, negotiating and managing business opportunities. This will include primarily targeting private schools and education groups and selling Intellimis and ERP solutions to new clients.


Key Responsibilities


Drive the full sales lifecycle from lead generation, qualification, product... demonstrations, proposals, and negotiations to deal closure and onboarding of new clients, with a focus on achieving and exceeding monthly revenue targets.
Identify, pursue, and close high-value sales opportunities, particularly in the private education sector, by understanding customer needs and aligning them with ABNO’s ERP offerings.
Build and nurture strategic, long-term relationships with key decision-makers such as school directors, administrators, and other key decision makers to foster trust and customer loyalty.
Lead, coach, and support junior Business Development Executives to ensure effective pipeline development, timely lead follow-ups, and achievement of team KPIs.
Manage and grow assigned key accounts, ensuring high levels of client satisfaction, retention, and up-selling opportunities.
Conduct in-depth market research to understand customer needs, trends, and competitor offerings; identify and engage relevant stakeholders within target organizations.
Collaborate with marketing teams to initiate and implement targeted campaigns and promotional activities tailored to your business segment.
Provide timely and accurate weekly pipeline reports, performance metrics, and monthly sales forecasts to the Business Development Manager.
Represent the company professionally at industry events, conferences, and networking opportunities to enhance brand visibility and drive lead generation.
Participate actively in team meetings, strategic planning sessions, and company assemblies, contributing insights and ideas to drive growth.
Ensure up-to-date and accurate CRM entries and maintain detailed records of client interactions, proposals, and agreements.
Perform any other duties or special assignments as delegated by management from time to time, demonstrating flexibility and a team-first mindset.


Knowledge, Skills and Experience required


Bachelor’s degree in Business, Marketing and/or a related field
3 – 5 years proven sales experience, especially in education ERP solutions or Saas Products
Proven ability to develop and execute sales strategies that drive revenue growth
Proven track record of consistently achieving sales targets
Strong understanding of the private education market


Other Competencies


Excellent Negotiation, communication and presentation skills
Self-driven, result oriented with exceptional people skills more

The accountant is responsible for collecting, tracking, and correcting the company’s financial records. They handle financial audits, reconcile bank statements, and ensure accurate financial documentation throughout the year under the guidance of the Senior Accountant.


ROLES AND RESPONSIBILITIES


Manage all accounting transactions.
Prepare budgets, revenue, expenses, payroll entries,... invoices, and other financial documents.
Publish financial statements on time.
Prepare profit and loss statements and monthly cost reports.
Develop accounting reports.
Lead debt collection efforts by ensuring prompt client payments.
Handle monthly, quarterly, and annual financial closings.
Reconcile accounts payable and receivable.
Ensure timely bank payments.
Compute taxes and prepare tax returns within the required timelines.
Report on the company’s financial health and liquidity.
Audit financial transactions and documents.
Explain billing invoices and accounting policies to staff, vendors, and clients.
Resolve accounting discrepancies.
Manage the petty cash system within the company.
Ensure financial data confidentiality and conduct necessary database backups.
Comply with financial policies and regulations.
Participate in the tendering process.


KNOWLEDGE, SKILLS, AND EXPERIENCE REQUIRED


Bachelor’s degree or diploma in Accounting or Finance.
CPA (Certified Public Accountant) - CPA (K) certification is an added advantage.
2-4 years of experience in a similar accounting role.
Proficiency in QuickBooks, Sage, and iTax.
Strong knowledge of Microsoft Word, Excel, and PowerPoint.
Familiarity with cost analysis, taxation, and financial reporting.
Excellent verbal and written communication skills.
Strong problem-solving skills and ability to work in a team.
Attention to detail, organizational skills, and ability to prioritize work to meet deadlines.
Critical, analytical, and creative thinking abilities. more

Job Description

Customer Experience is the core of what we do, and this role will demonstrate a best-in-class customer experience with all ABNO’s products.
We are looking for an Implementation & Support Engineer who will provide onsite and remote engineering support of ABNO’s products. The Support & Implementation Engineer will be responsible for the full life cycle of incidents and problems... to enhance the customer experience with ABNO’s products. The role will require close working with all teams in all levels of technical support and engineering.

Job Responsibilities

Serve as level-two support engineer on production services implemented at customer sites as well as centrally maintained services.
Implement and maintain system monitoring tools deployed at the customer’s premises and coordinate with the service desk personnel to ensure smooth service uptime.
Prepare and present service reports with insights and service improvement plan implementation.
Take the lead on service improvement deliverables as far as the customer is concerned.
Responsible for requirements gathering and documentation during project discovery in the delivery process.
Translate gathered requirements into technical design documents that will include Product definition document, High-level design document and Low-level design document.
Prepare technical proposal documentation for projects.
Assist with sales calls where there is a technical aspect of the project that needs to be explained to the customers.
Maintain customer relationships by building technical relationships with the customers’ Engineering and Business Management teams.
Assist in reporting requirements when they arise with the customer.
Building and engineering support tools to enhance ABNO’s products. and services.

Qualifications
Essential Requirements

A degree in Bachelor of Commerce/Accounting related degree is preferred.
CPA ongoing or Finalists
You have at least 2-4 years of experience in application Implementation and support.
You have excellent English and Swahili skills, both written and spoken.
You have extensive experience of SAAS Products and Working experience in managing AWS or related cloud infrastructure at scale.
Working experience with offering the technical deployment and implementation of the products and services to the customers.
You have Troubleshooting skills and prompt customer feedback Management.
You have great experience with financial systems.
You have extensive experience in web technologies.
You have excellent interpersonal and communication skills.
You have experience working in high-pressure environments/projects.
You have good presentation skills and excellent report writing skills.
You are an excellent team player.
You are a highly motivated individual with a highly proven work ethic. more

Job Description

Customer Experience is the core of what we do, and this role will demonstrate a best-in-class customer experience with all ABNO Softwares International products.
We are looking for an Implementation & Support Engineer who will provide onsite and remote engineering support of ABNO’s products.
The Support & Implementation Engineer will be responsible for the full life cycle of... incidents and problems to enhance the customer experience with ABNO’s products. The role will require close working with all teams in all levels of technical support and engineering.

Responsibilities

Serve as level-two support engineer on production services implemented at customer sites and centrally maintained services.
Implement and maintain system monitoring tools deployed at the customer’s premises and coordinate with the service desk personnel to ensure smooth service uptime.
Prepare and present service reports with insights and service improvement plan implementation.
Take the lead on service improvement deliverables as far as the customer is concerned.
Responsible for requirements gathering and documentation during project discovery in the delivery process.
Translate gathered requirements into technical design documents that will include Product definition document, High-level design document and Low-level design document.
Prepare technical proposal documentation for projects.
Assist with sales calls where there is a technical aspect of the project that needs to be explained to the customers.
Maintain customer relationships by building technical relationships with the customers’ Engineering and Business Management teams.
Assist in reporting requirements when they arise with the customer.
Building and engineering support tools to enhance ABNO’s products. and services.

Qualifications

A degree in Bachelor of Commerce/Accounting related degree is preferred.
CPA ongoing or Finalists
You have at least 2-4 years of experience in application Implementation and support.
You have excellent English and Swahili skills, both written and spoken.
You have extensive experience of SAAS Products and Working experience in managing AWS or related cloud infrastructure at scale.
Working experience with offering the technical deployment and implementation of the products and services to the customers.
You have Troubleshooting skills and prompt customer feedback Management.
You have great experience with financial systems.
You have extensive experience in web technologies.
You have excellent interpersonal and communication skills.
You have experience working in high-pressure environments/projects.
You have good presentation skills and excellent report writing skills.
You are an excellent team player.
You are a highly motivated individual with a highly proven work ethic. more

Responsibilities:

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns
Design, build, and maintain our social media presence
Measure and report the performance of all digital marketing campaigns, and assess against goals (ROI and KPIs)
Identify trends and insights, and optimize spend and performance based on the... insights
Brainstorm new and creative growth strategies
Plan, execute, and measure experiments and conversion tests
Collaborate with internal teams to create landing pages and optimize the user experience
Utilize strong analytical ability to evaluate end-to-end customer experience across multiple channels and customer touchpoints
Instrument conversion points and optimize user funnels
Collaborate with agencies and other vendor partners
Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate

Requirements and skills:

B. Com degree in marketing or a related field
Proven working experience in digital marketing
Demonstrable experience leading and managing SEO/SEM, marketing database, email, social media, and/or display advertising campaigns
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate
Experience in optimizing landing pages and user funnels
Solid knowledge of website analytics tools (e.g., Google Analytics, NetInsight, Omniture, WebTrends)
Working knowledge of ad serving tools (e.g., DART, Atlas)
Experience in setting up and optimizing Google Adwords campaigns
Working knowledge of HTML, CSS, and JavaScript development and constraints
Up-to-date with the latest trends and best practices in online marketing and measurement
Able to work comfortably in a fast-paced environment. more