Silvia Mumbua

Connections 17
Reputation 10

Executive Assistant at footballkenya.org

since June, 2018

sm***54@gmail.com

Skills

Microsoft Office
Management
Microsoft Word
English
Excel
Customer service
Office management
Project Management
Banking
HR

Recommendations

Yvonne Lorna

4/1/2023

"She is very efficient, pays attention to detail, eloquent and very intelligent she would be a great addition to any company."

Joseph Muchiri

2/24/2023

"She smart hardworking and honest."

4 recommendations in total

See all recommendations

Experience

Silvia Mumbua

Work experience

Customer Success Associate (Fixed Term Contract)) at Swerri Limited

January, 2022 - June, 2022
Parttime

Activating new customer accounts on CMS effectively.
✓ Front line in developing and writing of the Swerri white paper, company documentation and website content.
✓ Partnering with internal stakeholders across sales, support, marketing and product development to ensure the
smoothest possible customer experience;
✓ Running point on customer escalations and pulling in additional resources as needed.
✓ Identifying sales opportunities for Swerri products.
✓ Interfacing with customers and advising on how best to acquire a successful Swerri experience
✓ Seeking out opportunities to increase customer satisfaction and deepen client relationships
✓ Organizing/ Managing social media interaction with the customers e.g Twitter spaces, Telegram, Discord
✓ Working closely with the Tech. Development team on customer product implementation and Swerri android
and IOS app feature requests
✓ Additional duties as assigned

Silvia Mumbua

Work experience

Executive Assistant at footballkenya.org

June, 2018 -
Fulltime

Booked appointments, organized and maintained the President’s diary.
✓ Diligently arranged the president’s travel, visas, and accommodation and provided general assistance during
presentations.
✓ Arranged itinerary, flights, and accommodation for the 16 National Executive Board members when required.
✓ Undertook to screen phone calls, inquiries, and requests, and handled them when appropriate.
✓ Conducted minute-taking during meetings.
✓ Professionally met and greeted visitors at all levels of seniority and arranged their itinerary when required.
✓ Handled all incoming emails, posts, and letters and often corresponded on behalf of the president or General
Secretary/CEO
✓ Assisted with event management, projects, and producing documents, reports, and presentations.
✓ Liaised with clients, suppliers, and other staff.
✓ Acted as the escalation point for all departments.
✓ Represented the president or General Secretary/CEO in meetings in their absence as per their request and
ensured to take minutes and submit them before COB on the same day.
✓ Undertook responsibility for accounts and budgets for the president’s office.
✓ Frontline in ensuring all National Teams, Premier League clubs, and National Super League clubs were
Vaccinated for Covid 19 and ensured timely testing for the same during matches.
✓ Assisted in the day-to-day running of the General Secretary/CEO’s office and any other duties that were
required from time to time.

Silvia Mumbua

Work experience

Operations & Admin Officer (Reliever Contract)) at Brilliantdom Co. Ltd

January, 2018 - May, 2018
Fulltime

Identified resources, recruiting and assigning responsibilities.
✓ Dutifully ensured project documents are complete, current, and appropriately stored.
✓ Coordinated internal resources and third parties/vendors for the flawless execution of projects.
✓ Oversaw timely project delivery within scope and budget
✓ Managed the relationship with the client and all stakeholders.
✓ Provided back-end support to both employees and the client.
✓ Submitted comprehensive reports of team activities, status and progress to key stakeholders
✓ Undertook other duties as may be required e.g. Executive assistant to the GM, Tracking office supply
inventory.

Silvia Mumbua

Work experience

Clerk at KCB Group

February, 2014 - November, 2017
Fulltime

(May 2015 to November 2017- Agent Banking Unit, Operations and Customer Service Clerk)
✓ Optimized data collection procedures and generated reports on a daily, weekly and monthly basis.
✓ Used advanced Microsoft excel to create pivot tables, used VLOOKUP and other excel functions.
✓ Programming, testing and troubleshooting of POS terminals.
✓ Handling agency banking technical issues, queries and all the while assisting new customer service
representatives and agents by providing a run through training while on the job.
✓ Was named employee of the year 2017 and officially commended for initiative, enthusiasm, tenacity,
persuasiveness, intense customer focus and dependability in performance evaluations.
(November 2014 – April 2015 – Shares Registrar Department, Customer Service and experience
representative)
✓ Reduced customer complaints by proactively responding to queries and complaints.
✓ Was at the fore front facing customers directly to receive their requests, complaints and queries.
✓ Was able to keep confidential records of customer interactions and transactions.
✓ Was able to attract customers by answering product and service questions, suggesting information
about other products and services where applicable.
✓ Was able to manage a high-volume workload within a deadline-driven environment by resolving all
simple issues on the spot and carefully handling any complex issues within the stipulated time as per
the customer service charter
(February 2014 – October 2014- Treasury Money Market and RTGS. Money Markets Clerk)
✓ Resolved local customers’ queries logged relating to RTGS.
✓ Processed incoming/outgoing RTGS in T24.
✓ Created outgoing MT202 and returned unapplied funds.
✓ Did the filling of posted transactions in T24.
✓ Investigated and resolved foreign Financial Institutions’ queries relating to RTGS.
✓ Created of Treasury bills and bonds in T24.
✓ Created, retired and rolled over call and fixed deposits in the securities master database.