Skills

  • Administration
  • Customer service

Experience

Yvonne Lorna

Work experience
  • Customer Experience Executive  at   Umba
  • * Sent 30-35 emails daily demonstrating a mastery of written communication and attention to detail.
  • *Created a more efficient workspace by proactively anticipating the needs of key stakeholders.
  • *Ran point on customer escalations and pulled in additional resources as needed.
  • *Interfaced with customers and advised on how best to acquire a successful Umba experience.
  • *Sought out opportunities to increase customer satisfaction and deepen client relationships.
  • *Organized and managed social media interaction with the customers e.g Twitter spaces And Telegram.
  • *Worked closely with the Tech. Development team on customer product implementation.
  • *Identified customers’ needs, clarified information, researched issues and provided solutions and or alternatives.