We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.

Key... Responsibilities


Make outbound calls to potential customers from provided leads.
Present and clearly explain the Stock Loan Product and its terms.
Convert prospects into active borrowers and guide them through onboarding.
Maintain and update a daily sales pipeline report.
Gather and share market insights and customer feedback with the product team.
Make follow-up calls to existing borrowers to ensure timely repayments.
Promote repeat borrowing and upsell products where applicable.
Address customer queries or escalate them to relevant departments.
Conduct periodic satisfaction checks and record feedback.
Monitor customer engagement and flag potential churn risks.


Requirements


Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.
Excellent verbal and written communication skills.
Strong interpersonal skills and customer-oriented mindset.
Ability to work in a fast-paced, target-driven environment.
Basic computer skills (MS Office, CRM systems an added advantage).
Prior sales or customer service experience is an added advantage but not mandatory. more

To mobilize deposits in line with the bank’s liabilities growth strategy by acquiring and maintaining customer relationships, targeting retail and institutional clients, and ensuring high levels of client satisfaction, loyalty, and retention.

Responsibilities

Deposit Mobilization


Proactively identify and acquire new deposit clients to achieve the monthly target in new... deposits.
Promote long-term deposit products to ensure stability in the bank's funding base.
Cross-sell relevant bank products to existing and potential deposit clients.


Client Relationship Management


Build and manage a portfolio of deposit clients, ensuring regular engagement, satisfaction, and retention.
Monitor client accounts to ensure activity and escalate dormant or at-risk relationships.
Respond promptly to client inquiries and complaints, ensuring timely resolution and communication.


Portfolio Reporting and Performance Tracking


Maintain updated records of all leads, prospects, and clients using CRM tools or internal systems.
Provide timely and accurate reports to the Relationship Manager on pipeline performance, client feedback, and deposit trends.
Track achievement of personal and team targets and proactively initiate corrective actions where needed.


​​​​​​​ Market Intelligence


Gather and report feedback from clients and market trends affecting deposit mobilization.
Monitor competitor activities and provide insights for strategic response.


Compliance and Operational Excellence


Ensure adherence to all regulatory and internal compliance requirements, including KYC, AML, and documentation protocols.
Liaise with internal teams to ensure proper account setup and smooth onboarding


Qualifications & Experience


Bachelor’s degree in Business, Finance, Marketing, or a related field.
At least 2 years’ experience in sales, relationship management, or deposit mobilization in the banking or financial services sector.
Demonstrated success in meeting financial or sales targets. more

We are seeking a skilled and motivated Mobile App Developer to join our digital banking team. You will be responsible for designing, developing, testing, and maintaining secure and scalable mobile banking applications that deliver a seamless user experience. This role requires a solid understanding of mobile platforms and secure coding practices in the financial services industry. As a... self-starter, you'll take ownership of the entire mobile development lifecycle, from architecture decisions to UI/UX implementation, working independently while collaborating with our product and backend teams.

What You'll Build


Comprehensive fintech mobile app with loan origination, KYC verification, and payment processing
Document management system with camera capture, scanning, and upload capabilities
Real-time dashboards for business banking, payroll, and account management
Multi-country platform supporting Kenya and Nigeria with localized features
Secure financial transactions with biometric authentication and fraud prevention.


 Key Responsibilities


Technical Leadership
Architect and develop the complete Android application using modern Android technologies
Design intuitive user interfaces that translate complex financial workflows into simple, elegant experiences
Integrate 100+ API endpoints for comprehensive platform functionality
Implement security best practices including certificate pinning, data encryption
Build offline-first architecture to handle poor connectivity across African markets
Product Development
Translate business requirements into technical solutions independently
Collaborate with design and product teams to create pixel-perfect implementations
Optimize performance for large datasets and complex financial operations
Implement real-time features including notifications, messaging, and live updates
Quality & Innovation
Establish testing frameworks and maintain high code quality standards
Drive technical decisions around architecture, libraries, and development practices
Stay current with Android trends and introduce innovative solutions


Required Qualifications


5+ years of Android development with proven track record of shipping production apps
Expert-level Kotlin and modern Android SDK knowledge
Jetpack Compose mastery for building complex, dynamic UIs
Strong architecture skills (MVVM, Clean Architecture, dependency injection)
API integration expertise (Retrofit, OkHttp, REST APIs, JWT authentication)
Database proficiency (Room, SQLite) and offline data synchronization
Fintech Experience
2+ years in financial services or fintech application development
Security-focused development with understanding of financial regulations
Payment integration experience (mobile money, bank transfers, transaction processing)
Document management systems and KYC/AML compliance knowledge
Design & UX Intuition
Strong design sensibility with ability to implement pixel-perfect UIs
Material Design expertise and understanding of modern design principles
User experience focus with ability to simplify complex financial workflows
Attention to detail in animations, transitions, and micro-interactions
Self-Starter Qualities
Independent problem-solving with minimal supervision required
Proactive communication and ability to drive projects forward
Technical decision-making skills and ownership mentality
Adaptability to fast-paced startup environment


Preferred Qualifications


African fintech market experience (Kenya, Nigeria, or similar markets)
M-Pesa or mobile money integration experience
Multi-country application development with localization
React or TypeScript knowledge for cross-platform understanding
CI/CD and DevOps experience with Android deployment
Open-source contributions or technical writing experience more

The Internal Auditor is responsible for independently assessing the effectiveness of internal controls, risk management, and governance processes across all departments of the bank. This role ensures compliance with regulatory requirements, identifies operational and financial risks, and provides recommendations to enhance efficiency, accuracy, and integrity of... operations.

Responsibilities

Audit Planning & Execution


Develop and execute a risk-based internal audit plan aligned with the bank’s strategic and regulatory objectives.
Conduct audits in departments such as Finance and Operations, Credit, Business    Development, Risk and Compliance, HR, and ICT.
Evaluate the effectiveness of financial systems, internal controls, and business processes.
Assess compliance with internal policies, procedures, and industry best practices.


Audit Reporting


Prepare detailed audit reports highlighting findings, risks, and areas of non-compliance.
Recommend corrective actions to strengthen internal controls and mitigate risks.
Present audit findings to senior management and the Audit Committee.
Monitor implementation of audit recommendations to ensure timely resolution.


Risk Assessment


Conduct ongoing risk assessments across departments.
Identify and evaluate potential operational, financial, and compliance risks.
Ensure the bank’s risk response and mitigation strategies are adequate and effective.


Compliance Monitoring


Assess compliance with regulatory requirements, including CBK, AML, KYC, and data protection regulations.
Conduct spot checks, and internal reviews to detect compliance breaches.
Work closely with the Compliance Officer to identify and address compliance gaps.


 Internal Control Testing


Test and review the bank’s internal controls including authorization procedures, segregation of duties, and access controls.
Identify weaknesses and propose enhancements to improve control environments.
Evaluate IT controls related to data protection, cybersecurity, and system integrity.


Process Improvement


Identify process inefficiencies and recommend improvements to enhance effectiveness.
Support departments in implementing improved controls and streamlined processes.
Contribute to the development of Standard Operating Procedures (SOPs).


Qualifications & Experience


Bachelor’s degree in Accounting, Finance, Business, or a related field.
Professional certification such as CPA, CIA, CISA, ACCA (required or in progress).
Minimum 5 years’ experience in internal audit, preferably in the financial services sector.
Strong knowledge of internal controls, banking operations, risk management, and regulatory requirements.
Familiarity with CBK prudential guidelines and audit software tools is an added advantage. more

Strategic Leadership


Formulate and execute the company's strategic plan aligned with the organization's mission and objectives.
Lead the various business functions in establishing functional and business strategies and provide strategic leadership in the implementation of Board-approved strategic goals.
Provide forward-thinking leadership to propel the company towards its long-term... goals.
Collaborate with the Board on developing and executing succession  and business continuity plans for key leadership roles, including the CEO position.
Promote leadership development within the organization to build a strong pipeline of future leaders.
Champion organizational values and ethics, modeling behaviors that reflect the company’s culture and standards.
Business Growth, Market and Competitive Analysis
Stay informed about industry trends, market dynamics, and competitors' activities.
Utilize market insights to identify opportunities and threats, adapting the company's strategies accordingly.
Strategically Drive business Growth, Identify and pursue new business opportunities, partnerships, and alliances to expand the company's market presence and meet company’s revenue targets
Lead initiatives to enhance the company's competitiveness and revenue streams, increasing the organization’s profit margins.
Drive customer acquisition by increasing our lending base and driving business growth. Responsible for introducing the organization’s products into the market.
Establish a substantial liabilities base through high-net-worth individual fixed deposits, SME business accounts, retail savings, and current accounts.
Champion a customer-centric approach, ensuring that the bank’s products consistently meet or exceed customer expectations.
Build and maintain strong customer relationships and partnerships. 
Drive digital marketing and Brand Visibility efforts
Financial Management and Business Performance Management
Establish and monitor organizational performance metrics in alignment with Board-approved strategic goals.
Ensure accountability for organizational results and provide regular performance evaluations to the Board.
Oversee the company's financial performance, including budgeting, forecasting, and financial reporting.
Make informed financial decisions to drive profitability and growth.
Take ownership of the profit and loss (P&L) and achieve all financial and business targets for the bank.
Develop and present annual budgets, financial forecasts, and performance reports to the Board of Directors.
Manage organizational resources effectively, seeking Board approval for major financial decisions and investments.
Provide regular updates on company performance and strategic initiatives.
Innovation and Technology
Champion innovation and technology adoption to enhance product offerings and operational  efficiency.
Guarantee the highest level of operational efficiency for our digital banking services, both on the web and mobile
Collaborate with the Group Leadership Team to design and deliver innovative products meeting the bank's customer needs.


Operational Oversight:


Elevate the operational efficiency of each department within the company with the aim of increasing revenue.
Introduce operational enhancements and employ cost-effective strategies to enhance sales. 
Collaborate with the Group Leadership Team to determine pricing for the bank's products and services.
Team Leadership
Lead change management initiatives, guiding teams through organizational transformations.
Establish performance metrics and conduct regular evaluations, providing feedback and recognition to drive excellence 
Lead and inspire a high-performing team, fostering a culture of accountability, collaboration, and innovation.
Attract, develop, and retain top talent within the organization, ensuring the team is motivated at all times.


Compliance and Governance


Cultivate and manage relationships with regulators such as the Central Bank of Kenya (CBK) and the Kenya Deposit Insurance Corporation (KDIC), ensuring continuous compliance with relevant regulations and banking ratios.
Ensure the company's operations adhere to all relevant laws, regulations, and corporate governance standards.
Provide regular, clear, and comprehensive updates to the Board on organizational performance, risks, and opportunities.
Maintain transparency in communication, sharing both achievements and challenges to facilitate informed decision-making.
Foster a culture of ethics and compliance throughout the organization.
Implement policies and governance frameworks established by the Board to ensure organizational compliance and operational integrity.


Stakeholder Communication


Establish effective communication channels with stakeholders, including the Board of Directors, employees, customers, and shareholders.
Represent the organization to external stakeholders, enhancing relationships with partners, investors, regulators, and the community.
Drive initiatives that strengthen the organization’s brand and stakeholder confidence.


Risk Management


Lead the development of enterprise-wide risk management framework and assess risks that may impact the organization, developing risk mitigation strategies.
Ensure business continuity and disaster recovery plans are in place. more

The ideal candidate will be motivated, dependable, team-oriented, and driven to produce quality work. They will have experience managing reports for stakeholders across all business functions, including marketing, product, technology, and operations.

Responsibilities: 


Business intelligence – Generate information and reports from a variety of sources, including the company's data, any... industry information available and public data.  Analyze the marketing strategy by reviewing any related products, markets or trends known. Use data and any tools available to report results to potential customers.
Identify market opportunities – Investigate technological trends to identify opportunities for penetration in emerging markets and expand existing reach. Compile necessary BI information and materials to support actionable recommendations.
Research and test -  Research and explain the nature, effect, and results of system difficulties.  Work closely with Information Technology to satisfy data sampling, project analysis, testing verification, and other user requests from existing client databases.


Requirements: 


Excellent verbal and written communication skills
Proficient in Microsoft Office Suite or related software
Ability to collect and compile relevant data
Strong business analytical skills
Work well independently and as part of a team
Thorough understanding of the company's business process more

The Credit Risk Analyst is responsible for managing the end-to-end process of client onboarding and loan application processing. This role ensures the accuracy of client information, evaluates creditworthiness, and adheres to compliance and risk management standards

Key Responsibilities

Client Onboarding:


Receive and welcome new clients.
Collect and maintain accurate client... information and documentation.


Verification of Personal and Business Information:


Verify the accuracy and completeness of client-provided personal and business details.
Ensure compliance with legal and regulatory requirements.


Credit Analysis:


Analyze financial data to assess clients' creditworthiness.
Pull and review credit reports to evaluate credit risk.


NTSA Searches and In-Charges:


Conduct NTSA searches and review in-charges for due diligence.


Loan Application Assessment:


Evaluate loan applications and provide recommendations (approval, decline, or adjustment).


Valuation Process:


Issue valuation instructions for collateral appraisal (e.g., vehicles).
Receive and analyze valuation reports to determine loan amounts based on collateral value.


Document Management:


Safeguard and record original logbooks from branches.
Assist in the collection and processing of joint logbooks from NTSA.


Loan Document Handling:


Receive, verify, and securely file loan documents.
Process collateral release requests upon verification.


Insurance Verification:


Verify insurance coverage for clients and their collateral.
Process documentation for insurance accident claims when necessary.


Data Analysis & Interpretation:


Assess financial data, customer profiles, and transaction histories to determine creditworthiness.
Skills: SQL, Excel, Power BI, Pandas, NumPy.


Risk Modeling & Credit Scoring:


Develop statistical models to predict loan defaults and assess risk exposure.
Skills: Logistic Regression, Decision Trees, Credit Scoring Models, Machine Learning (Scikit-learn, XGBoost).


Automation & Process Optimization:


Automate credit risk assessments, document verification, and loan approval workflows.
Skills: Python, R, API Integration, Robotic Process Automation (RPA).


Predictive Analytics & Portfolio Management:


Forecast trends in loan repayments, delinquency, and borrower behavior.
Skills: Time Series Analysis (ARIMA, LSTMs), Predictive Modeling, Tableau, Power BI.


Fraud Detection & Anomaly Detection:


Identify fraudulent applications and transactions using machine learning techniques.
Skills: Anomaly Detection (Isolation Forest, Autoencoders), Network Analysis, Feature Engineering.


Regulatory Compliance & Reporting:


Ensure adherence to financial regulations by generating accurate reports.
Skills: Data Governance, GDPR Compliance, Automated Reporting (Python, Power BI), Data Auditing Techniques.


Sentiment Analysis & Alternative Credit Scoring:


Leverage non-traditional data sources (e.g., social media, mobile transactions) for credit assessment.
Skills: NLP (Natural Language Processing), Web Scraping, Behavioral Analytics.


Qualifications & Experience:


Bachelor's degree in Finance, Economics, Data Science, or a related field.
Prior experience in credit analysis, risk assessment, or financial modeling.
Strong analytical skills with a keen eye for detail.
Proficiency in data analysis and visualization tools.
Knowledge of lending regulations and compliance standards. more

Job Description:

Achieving Sales Targets:Leading by example, the candidate will meet personalsales targets while driving the team to achieve and exceed their goals through effective strategies and personalized solutions
Recruitment and Supervising of Sales Agents: Recruitingand overseeing the daily activities of the team, ensuring that all tasks are completed efficiently and to a high... standard
Training and Development: Providing training, guidance, and support to team members to enhance their skills and performance
Performance Management: Monitoring and evaluating team performance, providing constructive feedback, and conducting performance reviews
Process Improvement: Identifying opportunities to improve processes and workflows within the Business Development department to increase efficiency and effectiveness
Customer Service Excellence: Ensuring that the team delivers exceptional service to our clients, addressing any issues or concerns promptly and professionally
Reporting and Analysis: Preparing reports on team performance, sales metrics, and other relevant data to inform management decisions

Qualifications:

A Bachelor's degree in Business Administration, Management, or a related field. Some positions may consider equivalent experience in lieu of a degree
Proven experience in a leadership or supervisory role, typically 2-5 yearsin a similar role
Strong leadership and management skills, including the ability to motivate and guide a team
Excellent communication and interpersonal skills to effectively interact with team members and other stakeholders
Problem-solving and decision-making abilities
Organizational and time-management skills to manage multiple tasks and deadlines
Proficiency in relevant software and tools (e.g., project management software, CRM systems)
Ability to work well under pressure and in a fast-paced environment
Adaptability and flexibility to manage change
Strong ethical standards and integrity more

Job Summary

The Credit Administration Officer is responsible for the end-to-end process of client onboarding and loan application processing, ensuring the accuracy of client information and evaluating creditworthiness. This role involves a thorough assessment of client applications and adherence to compliance and risk management standards.

Responsibilities
Client Onboarding:

Receive and... welcome new clients.
Collect and maintain accurate client information and documentation.

Verification of Personal and Business Information:

Verify the accuracy and completeness of client-provided personal and business information.
Ensure compliance with legal and regulatory requirements.

Credit Analysis:

Analyze the financial data of clients to determine their creditworthiness.
Pull and review credit reports to assess credit risk.

NTSA Searches, In-Charges, Transfer of ownership a:

Conduct NTSA searches, review in-charges, Accepting Transfer of ownership (Asset finance) for due diligence purposes.
Process Discharge of logbook after loan clearance and Approval from the Credit Administration Manager.

Loan Application Assessment:

Make recommendations on loan applications, including approvals, declines, or adjustments.
Issue Offer Letters to clients.

Valuation &Cartrack Instructions:

Issue valuation instructions for the appraisal of clients' collateral (e.g., vehicles).
Issue Cartrack instructions for monitoring movements (e.g., vehicles).

Valuation Report & Cartrack Certificates Review:

Receive and evaluate valuation reports and recommend loan amounts based on the Forced collateral value.
Verify Valuation Invoices and recommend for payment through the Credit Administration Manager.
Receive and evaluate cartrack certificates reports and verify through the GPS system.

Document Management:

Safeguard and record original logbooks from branches/Credit Sales Officers.
Assist in the collection and processing joint logbooks from NTSA.

Loan Document Handling:

Receive, verify, and securely file loan documents for safe custody.
Process collateral release requests after proper verification/Loan Settlement with Approval from the Credit Administration Manager.

Insurance Verification:

Request Insurance Quotes and processing Insurance Premium Financing (IPF) Loans.
Verify insurance coverage related to clients and their collateral.
Process documentation for insurance accident claims when necessary.

Credit Underwriting Verification of;

All signed documents
Cartrack GPS Movement
Confirmation of Insurance Financial Interest
NTSA Confirmation
Creation of Loans and have all documents uploaded via core banking system

Assisting Collection team

Preparation of Letters
CRB update
Collateral release after Auction sale.
Invoices: Preparation of Service provider(s) invoices in line to credit and recommending for approval through the Credit Administration Manager/CEO.
Any other duty that may be requested by the management. more

Job Summary

As an Operations Executive your primary responsibility is to ensure the efficient and professional handling of our clients and their accounts. This role encompasses managing accounts, coordinating operations, assessing risks, generating reports, and fostering strong client relationships. Your expertise will be vital for the seamless delivery of our... services.

Responsibilities:
Client Account Management:

Maintain, review and update customer records, including account balances, transactions, and relevant customer details.
Monitor account activities to detect discrepancies, fraudulent actions, and unusual occurrences.
Address client inquiries concerning their accounts promptly and professionally.
Compile regular account statements and reports for both clients and internal stakeholders.

Operations Oversight:

Supervise day-to-day operational tasks associated with bank operations and financial transactions.
Collaborate with various departments to ensure smooth operations, encompassing compliance and customer service.
Develop and uphold operational protocols to streamline efficiency and precision.
Identify areas for operational enhancement and execute appropriate adjustments.

Risk Mitigation:

Evaluate and address potential risks linked to operations management and operational functions.
Monitor compliance with industry regulations and internal protocols.
Participate in crafting and executing risk management strategies.

Reporting and Analysis:

Produce reports on account performance, transaction patterns, and operational benchmarks.
Analyze data to pinpoint opportunities for cost reduction, operational efficiency, and improved customer service.
Offer insights and suggestions derived from data analysis.
Report to FRC and other pertinent entities.

Customer Service/ Relationship Building:

Cultivate and sustain robust relationships with clients while promptly attending to their concerns.
Provide guidance and assistance to clients in effectively managing their accounts.
Ensure high levels of customer satisfaction.

Customer Onboarding:

Collaborate with the Business Development team to ensure a seamless transition from sales to onboarding.
Lead clients through the implementation phase, ensuring prompt and successful setup of our fintech solutions.
Conduct training sessions to acquaint clients with product features, functionality, and optimal practices.
Work closely with the technical team to resolve integration or technical hurdles.

Additional Responsibilities:

Fulfill any other duties assigned in alignment with organizational objectives and priorities.

Education and Qualifications:

 A Bachelor’s degree in finance, business administration, accounting, economics, or a related field is preferred.
Relevant Certifications such as Certified Public Accountant (CPA), Chartered Financial Analyst (CFA), Certified Management Accountant (CMA), or Certified Credit Professional (CCP)
Banking Experience is a plus.
Familiarity with the financial services industry, particularly in areas related to operations and Customer Service
Strong verbal and written communication skills for effectively interacting with clients, third-party vendors, and internal stakeholders.
Attention to detail to ensure accuracy in reports, records, and compliance with procedures.
Effective problem-solving skills to address issues that arise during operations.
Proficiency in Microsoft Office Suite (Excel, Word, Outlook). more