We are seeking proactive and results-driven Call Center Interns to join our team. This role combines new customer acquisition and customer relationship management to drive growth and enhance customer satisfaction You will play a key role in engaging potential and existing customers, ensuring they receive outstanding service while meeting sales and retention targets.

Key Responsibilities


Make outbound calls to potential customers from provided leads.
Present and clearly explain the Stock Loan Product and its terms.
Convert prospects into active borrowers and guide them through onboarding.
Maintain and update a daily sales pipeline report.
Gather and share market insights and customer feedback with the product team.
Make follow-up calls to existing borrowers to ensure timely repayments.
Promote repeat borrowing and upsell products where applicable.
Address customer queries or escalate them to relevant departments.
Conduct periodic satisfaction checks and record feedback.
Monitor customer engagement and flag potential churn risks.


Requirements


Diploma or Degree (completed or in progress) in Business, Marketing, Finance, or related field.
Excellent verbal and written communication skills.
Strong interpersonal skills and customer-oriented mindset.
Ability to work in a fast-paced, target-driven environment.
Basic computer skills (MS Office, CRM systems an added advantage).
Prior sales or customer service experience is an added advantage but not mandatory.