Key Responsibilities

Providing the highest level of technical skill and expertise in Cisco PCCE, Dynamics CRM, ZOOM Customer Insights and Windows and Linux Operating systems and related network services protocols such as TCPIP, Telnet and DNS
Monitoring and supporting the availability of the customer experience systems including but not limited to Microsoft Dynamics Servers, Cisco PCCE, Calrec... and Customer insights servers and client telephony endpoints.
Designs, implements and oversees a proactive process to collect and report data and statistics for customer experience systems environment; ensures the systems operate efficiently and meet the needs of the organization; ensures they are kept at most current stable version/release; performs research and testing to verify impact of installing all updates; responds to reports of slow or erratic performance.
Ensure robust and reliable telephony, social media, email, customer engagements and other touchpoints are captured and responded to on various customer experience platforms.
Design, implementation, configuration and administration of high availability, business continuity, disaster recovery and site resilience framework for customer experience platforms.
Actively participate and engage in procurement and contracting of customer experience systems software licenses and maintenance contracts.
Design and oversee new applications and enhancements to existing applications, software, and operating systems.
Research, monitor and recommend state-of-the-art technologies that may have an application at the Bank by enhancing productivity and achieving customer experience business objectives.
Collaborate with other IT staff to ensure smooth and reliable operation of software and systems for fulfilling business objectives and processes.
Develop, implement and adhere to regular systems maintenance policies and procedures, including change request mechanisms and update schedules to ensure optimum uptime and service availability.
Ensure the customer experience platforms adhere to KCB Group compliance and security standards.

The Person
For the above position, the successful applicant should have the following:

University Degree in Information Technology, Computer Science, or a related discipline.
Professional Qualifications: MCSE /MCITP/MCSA
At Least 5 years' extensive technical knowledge and experience of Telephony and CRM Technologies.
At Least 4 years' extensive technical knowledge of Microsoft Active Directory, DNS, DHCP, TCP/IP
At least 2 years' knowledge of Customer Experience Systems Implementation & Capabilities more

Key Responsibilities

Formulate comprehensive business strategies that leverage open API technology to enhance customer experience, drive revenue growth, and gain a competitive edge.
Define the API product strategy and roadmap.
Identify, establish, and nurture strategic partnerships with fintechs, banks, technology providers, and other stakeholders to expand the ecosystem of open API... solutions.
Negotiate and finalize agreements with partners to ensure mutually beneficial collaborations.
Lead cross-functional teams in developing innovative fintech products and services, utilizing open API architecture.
Collaborate with stakeholders to prioritize features and enhancements.
Work closely with the compliance and risk management teams to ensure that all open API initiatives adhere to regulatory requirements and industry standards.
Implement robust risk mitigation strategies to safeguard the integrity and security of financial data.
Provide strategic guidance and direction to team members, ensuring alignment with organizational goals.
Monitor and manage the financial performance of open API initiatives, tracking key performance indicators (KPIs) and ensuring profitability and sustainability.
Represent KCB in industry events, conferences, and forums to advocate for open API adoption and establish the organization as a thought leader in the fintech space.

The Person
For the above position, the successful applicant should have the following:

A bachelor’s degree preferably in Computer Science, Information Technology, Business, or any other related field from a recognized university
Professional Qualifications and Relevant certifications in a technical field e.g. Product Management/Project Management/ AGILE Practices
Master’s degree in technology or business-related field will be an additional advantage. 
At least five (5) years’ experience in leading digital channels and managing teams, including experience in the following:
5 years in Integrations and Open APIs
5 years in Developing fintech products and services, utilizing open APIs architecture.
4 years in Building relationships with Banks, Fintechs and Telcos 
3 years in Project/Product Management 
3 years in  People management
3 years in financial services, Sales & Service more

Key Responsibilities

Design, develop and deploy the optimal route to market strategy for digital products and services in collaboration with other divisions / subsidiaries across the business.
Develop formalized GTM plans including commercial terms, route to market, pricing, visibility, customer value proposition, sales, customer acquisition and execution toolkits for new products and... enhancements to quickly scale to value. 
Develop and deliver strong go to market, product penetration & cross/up-sell strategies by leveraging relationships and collaboration with sales, CVM, CX and Marketing teams. 
Design and deploy innovative customer and merchant penetration & retention tactics in coordination with CVM & Marketing teams to drive up customer acquisition, life cycle management and loyalty.
Leverage sales team insights to develop tactical product uptake campaigns and promotions toolkits to quickly scale digital product customer numbers and usage growth numbers in line with business expectations.
Work closely with CVM, CX and Product Managers to resolve customer journey pain points across customers, merchants, agents, and partners for new digital products / enhancements.
Carry out new products ready for market reviews and implementation of operations standards, risk management and compliance in every product line with the aim of reduction of GTM operating cost, fraud, rework, and losses through adherence to set policies and procedures and holistic corporate governance.
Manage and update of Banks’ tariffs for digital products across various business lines on a continuous basis, benchmarking with competition and changing customer needs.
Work with the internal stakeholder teams on quick scaling and deployment of aligned products/services.
In coordination with other stakeholders prepare and deploy go live launch kits and post launch GTM reviews of new digital products / enhancements
Prepare and deliver new product launch kits / tool kits, trade execution materials and training manuals for deployment by the growth team.
Coach, develop and manage the team under him/her to deliver on the targets for the mandate outlined for the commercialization team.

The Person
For the above position, the successful applicant should have the following:

A bachelor’s degree preferably in Technology, or Business related field from a recognized university
Professional certifications; CPA (K), Marketing, IT etc
A master’s degree will be an added advantage.
3. At least 6 years of relevant work experience including leading digital product and services GTM, business development, and managing teams. Work experience should also include the below:

Commercialization for Go To Market for digital products and services
Design and delivery of working distribution models that supports the digital channels availability, accessibility, and visibility for all new & enhanced digital products
Conceive, Design and Delivery of  best in class route to market and commercial sales tool kits for all digital innovation and or product enhancements
Customer insights and development of customer and merchant acquisition programs for digital product innovations /and enhancements.
Marketing and sales to deliver the digital products GTM - acquisition plans, rules of engagement, sales processes, route to market, digital marketing, CVM, toolkits, CX support, training manuals and key performance metrics for new digital products / enhancement and innovations. 
Partnership and  Customer Relationship Management 
Digital Marketing 
Customer Value Management
Risk Management & Compliance skills
General Banking, Sales & Customer Service
Innovation Management 
People and team management more

JOB PURPOSE
The role holder is responsible for revenue assurance by providing financial & administrative support on receivables through ensuring that company receives payments and where receivables are collected, proper monthly reconciliation and quarterly signoffs.  This need to be supported by proper records and resolve discrepancies according to established policies and procedures in an... efficient, timely and accurate manner.
KEY RESPONSIBILITIES

Generate weekly receivable reports detailing status of all receivable ledgers and flagging out risky accounts for monthly risk reporting, Support periodical & annual financial statement provision and audits by compiling the required audit schedules and provide a reconciled statement of outstanding receivables that reconciles with the general ledger. 
Provide debtors provision analysis and ensure the adequacy of the provisions carried by the business. 
Prepare monthly reconciliation reports with Underwriters and have quarterly signoffs documented.
Prepare monthly direct commissions reports and demand the same from underwriters, ensuring all the commissions are paid on time as per agreed SLA. 
Monthly accounts reconciliation-suspense account reconciliation to ensure no long- outstanding items, daily reconciliation of the premium account.
Monthly WHT reconciliations to ensure withholding tax credits are generated and reconciled to production and the underwriter’s statements.
Review Underwriter payments & remittances to underwriters for timely and accurate payments.
Quarterly sales incentives reconciliations & follow up with underwriters as per the signed SLA.
Ensure bank business and captive business is invoiced and payments done within the agreed SLA.
Review and follow up proposed system changes to ensure efficiency.

MINIMUM POSITION REQUIREMENTS
Education 

Bachelor’s Degree in Commerce (Finance or Accounting Option), Economics or related field    RQ
Professional Qualifications    Professional Qualifications in Accounting (CPAK/ACCA)  RQ

Experience & Proficiencies

4 years Experience in a similar role within a Bancassurance Intermediary/insurance company.
3 years Working knowledge of: TurnQuest 
3 Years Working knowledge with high proficiency in MS office suite-and Advanced Skill in Excell  
Practical experience in reconciliation (sales incentives reconciliations, suspense account reconciliation) and report preparation (direct commissions reports, Underwriter payments & remittances)  
Understanding and practical experience dealing with taxation issues and KRA compliance requirements more

Key Responsibilities

Effectively supervise account executives to ensure solid lead generations and closures
Deliver revenue, deposits, recruitment, NPS and CES targets 
Sell the bank’s digital platform and gateway to health institutions and their value chains (pharmacies, laboratories etc.) as the primary payments/collections and transfer partner
Drive for adoption of the bank’s digital... payments system as the preferred school fees collection and disbursement partner and expand services and features to the overall education value chain partners i.e. HELB, Stationary Vendors, Bookshops, Uniform distributors, Food suppliers etc.
Map out the customer journeys and value chains for Agricultural partners and offer payment, merchant and/or financing solutions both downstream and upstream whether for inputs or for final produce by formulating solutions across sectoral divides.
Work with religious institutions to develop and deploy joint business plans that incorporate digital solutions for collections, lending and savings products within the ecosystem and value chain.
 Work closely corporate and retail diaspora teams to coordinate and drive digital platforms that support, disbursement of development funds. 
Manage all processes and documentation for onboarding, integration and roll out including tendering, and contract negotiation
Interface with Technology, Marketing, Retail, Corporate and DFS Customer Value Management teams on customer onboarding and the commercialization of aligned products/services
Work with product team and technology team to ensure efficient customer journeys that make use of deployed or to be deployed services seamless
Monitor signed Service Level Agreements (SLAs) to ensure NPS and CES are as per set targets
Develop Joint business plans with partners and ensure post-deployment relationship management; bring together relevant stakeholders to scale to value the adoption and growth of digital products.

The Person
For the above position, the successful applicant should have the following:

A bachelor’s degree preferably in Business, Computer Science; Technology or related field from a recognized university
At least six (6) years in managerial experience in social enterprises (health, education, and religious institutions) as well as agribusiness and their value chains to drive payments, collections, disbursements, savings, and loans.
At least five (5) years relevant work experience with specific experience in:

Relationship Management experience in Key Accounts Management / Enterprise Business Sales/Government Sales/B2B Sales or Business Development in FMCG, Telcos or IT firms
commercialization of digital products and services 
Delivery of mobile financial products and services in a high growth environment
Building relationships, networks and collaboration with interdivisional teams
Project Management.
Credit Analysis & Lending more

Duties & Responsibilities 
Drive Bancassurance Retail Sales. 

Leading and managing planning of annual business targets and responsible for the achievement of the Bancassurance revenue targets.
Overall responsibility for sales growth, tracking, management reports through regular performance reviews in line with business objectives and targets
Management of resources within the business... development segment including focus to attain placement of resources and business in line with Bancassurance Agency and Group Insurance Agency policy.
Provide leadership, motivation and management of performance of the Bancassurance sales managers and agents. 
Stakeholder management with insurance partners for effective product development and service delivery.
Responsible for retention of business and support of the sales teams and relationship managers and management of their day-to-day business progress
Leverage on the NBK and Group Branch Network to grow the Bancassurance business.
Ensure excellent Customer Service and Value Proposition. 
Identify product needs and develop solutions in liaison with various insurer partners or underwriters to meet current and future need of the business and the customers. 
Ensure all regulatory requirements are met through rigorous compliance checks and adherence to SLAS.
Identifying and develop new revenue lines though across business channels.
Ensure procedures, TATS, SLAs and audit items are maintained/ closed within deadlines.
Academic and Professional Qualifications
University Degree in Business related field. 
Certificate in Insurance e.g. COP, ACII, IIK 
Postgraduate and or Banking qualifications will be an added advantage.
Professional qualification in sales / marketing 
Any other relevant insurance qualification and/or membership from Insurance Institute of Kenya (IIK) or associate Chartered Insurance Institute (ACII) will be an added advantage.                

Work Experience and Skills

4-5 years’ experience in the Financial/Banking/Business development field, three (3) of which should be in Insurance Marketing environment. 
Entrepreneurial and Commercial thinking.
Excellent research, analytical, and problem-solving skills.
Integrity and courage to challenge actions within various business units and the status quo.
Strong persuasion, management and communication skills.
Strong organizational skills.
Excellent stakeholder management skills.
Creative approach, with the ability to anticipate challenges and develop innovative solutions.
Very Good Knowledge of CBK    prudential guidelines and reporting.
Knowledge of financial management.
Passionate Drive for results.
Service Excellence. more

KEY RESPONSIBILITIES 

Develop and execute strategies for all FX trading activities in line with overall treasury business strategy.
Proactively manage proprietary trading activities in G10 currencies, structured products, Swaps, Forwards, Options, among other treasury products. 
Proactively manage USDKES trading activities profitably including market making in the interbank market.
Retain... and grow existing offshore, local, and regional counterparts for growth in traded volumes in USDKES, regional currencies, G10 currencies and other products.
Collaborate with subsidiaries by providing support to cover their FX needs through proactive collaborations.
Drive cross- selling initiatives through optimal pricing and appropriate spreads, give ideas on existing and new products to existing and new clients to support growth in FX business. 
Develop and maintain strategic partnerships with internal and external stakeholders and maintain good liaison with regulators on market development issues.
Provide leadership, coach, train, mentor and motivate the Trading team to ensure high level performance, team growth and development is achieved.
Provide input to the ALM team on funding and fixed income trading strategies.  
Update internal teams and clients on industry, global and local macro-economic happenings, regulatory changes to ensure that opportunities are optimized. 
Risk Management – Ensure risks are appropriately managed and compliance with Bank’s policies, procedures, and regulatory requirements is achieved. 
Management of provision of relevant MIS to other internal departments.

Position Qualifications and Experience

A University degree in Business, Finance, Economics, or its equivalent from a recognized institution.
Professional qualification in CPA, ACCA, CFA, ACI Dealing Certificate will be an added advantage. 
Master’s degree in finance or business-related field field from a recognized institution is an added advantage.
10 years’ experience in FX Trading.
8 years’ experience in  Treasury Sales or Fixed income Trading.
Excellent Financial Analysis and Performance Management
8 years’ Experience in Treasury Operations.
Excellent Decision-making skills.
Excellent interpersonal skills and a strong team player. 
Highly motivated individual that exhibits the Bank’s core values of Closer, Connected and Courageous. more

KEY RESPONSIBILITIES:

To implement the Retail treasury sales strategy in line with the overall treasury strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
To build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions and... revenue growth for Retail treasury sales portfolio.
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. Organize and plan both prospective client calls to manage relationships.
Ensure strong cross- selling of existing and new treasury products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank.
Drive Treasury revenue through collaborating with the Retail relationship managers, &Investment Banking teams to coordinate Foreign Exchange Solutions 
Drive Segmented Sales & provide custom made solutions to clients & designated sectors.
To actively market defined products offering i.e., Spot FX and Forwards to Retail clients.
Manage and ensure timely  booking of forex transactions through the Bank’s core banking system/k plus.
Advise staff on matters pertaining to FX operations & best practice.
Monitor trends and actively identify potential areas of revenue growth.
Relay any important information/news to relevant parties promptly to manage risk and maximize gains.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements. 

Position Qualifications and Experience

A University degree from a recognized university in a Business-related field.
ACI Dealing Certificate qualification required.
3 years’ experience in Treasury sales.
Proven track record in Risk Management Solutions.
Ability to build and maintain Business relationships.
Strong leadership and interpersonal skills.
Strong communication skills.
World class customer experience skills. more

KEY RESPONSIBILITIES: 

To implement the corporate treasury sales strategy in line with the overall treasury strategy; to ensure achievement of profitability targets through revenue maximization and prudent cost management.
To build and maintain productive and strategic relations with customers/ suppliers/ line manager/ stakeholders to drive the development and delivery of business solutions... and revenue growth for corporate treasury sales portfolio.
Champion the delivery of consistent, seamless and trusted customer service to ensure customer retention and loyalty. Organize and plan both prospective client calls to manage relationships.
Ensure strong cross- selling of existing and new treasury products to existing and new clients; and in this process, maintain effective liaison with all relevant business units in the bank.
Drive Treasury revenue through collaborating with the Corporate relationship managers, &Investment Banking teams to coordinate Foreign Exchange Solutions 
Drive Segmented Sales & provide custom made solutions to clients & designated sectors.
To actively market defined products offering i.e., Spot FX, Forwards and Swaps to Corporate and Institutional clients.
Manage and ensure timely  booking of forex transactions through the Bank’s core banking system/k plus
Advise staff on matters pertaining to FX operations & best practice.
Monitor trends and actively identify potential areas of revenue growth.
Relay any important information/news to relevant parties promptly to manage risk and maximize gains.
Ensure compliance to the Bank’s policies, procedures and regulatory requirements.

Position Qualifications and Experience

A University degree from a recognized university in a Business-related field, preferably with an MBA.
ACI Dealing Certificate qualification required.
4 years’ experience in Treasury Corporate sales.
Proven track record in Risk Management Solutions.
Ability to build and maintain Business relationships.
Strong leadership and interpersonal skills.
Strong communication skills.
World class customer experience skills. more

KEY RESPONSIBILIITIES:

Ensure that the project’s gender and inclusion policy and other relevant gender and inclusion principles, policies and regulations are applied consistently throughout the project cycle. 
Provide technical expertise and inputs on women’s empowerment and gender mainstreaming related to project’s objectives and activities, to project leadership, team leads, and the... Communications and Monitoring, Evaluation and Learning (MEL) focal points. 
Oversee the mainstreaming of gender and inclusion activities and considerations into the project work plan, MEL and branding and communication plan and adjust implementation strategies and activities in consultation with team leads to be responsive to issues identified during the gender and inclusion analysis. 
Provide technical guidance across the various objectives and outcomes of the project to ensure mainstreaming of gender and inclusion in project strategies and activities. 
Ensure inclusion of gender-sensitive indicators in the MEL plan and collection of disaggregated data by sex, age, etc. and support KCB Foundation MEL Manager with compilation, analysis and interpretation of gender and inclusion issues
Conduct regular gender and inclusion assessments to measure progress and adapt project strategies and activities. 
In collaboration with the Project Manager, develop a capacity building plan and mentor and train project staff, partners and other stakeholders on mainstreaming women issues, tools, policies, and practices. Job Description Document 
Identify and document successful practices in the project that can be showcased in publications, communication materials and conferences. 
Prepare communications materials that highlight the project’s gender programming, and inclusion related initiatives, their successes, and lessons learned in collaboration with the Communications Manager; and, 
Ensure coordination between the project and BMG Foundation on issues related to gender equality, women’s empowerment and social inclusion.

MINIMUM POSITION REQUIREMENTS 
Academic & Professional 
Education   

 Bachelor’s Degree    Gender Studies, Sociology or any other relevant discipline  RQ 

Professional  Qualifications  

Project Management/Gender Inclusion/Sustainability/Any relevant area   AA        

Experience & Proficiencies 
Total Minimum No of Years’ Experience Required 

5 Years 

 Detail  Minimum[1] No of Years

Gender and Social inclusion Services  5 ES
Project Management  4 ES
Relationship Management 5 ES
Enterprise development and management 4 DE
Stakeholders/partnerships management  4 ES
International Donor-Funded Projects 5 ES
Capacity building and facilitation  4 ES
Monitoring and Evaluation  3 DE
People Management  3 ES
Program advocacy 3 ES more