JOB PURPOSE


Daily monitoring (365/24/7) of transactions done across all alternative / electronic channels which include Mobile banking, Online banking, and Card /ecommerce, to identify unusual or fraudulent activities on a real time basis and minimize the Bank's exposure to fraud & money laundering to safeguard the customer assets and Bank reputation. 


KEY RESPONSIBILITIES: 


Review transaction alerts generated by the risk management tools based on specific parameters
Appropriately act on any suspicious transactions or suspected fraudulent transactions.
Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised. 
Contact customers regarding suspect activity.
Ensure Primary Forensic Services Case Register is updated and sent to Forensics team as required.
Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems 
Advise and review emerging digital fraud trends for risk mapping.
Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate.
Review the transaction trends raised on the service monitoring tool.
Submit transaction monitoring reports to management and forensics as required


Academic & Professional


Education    Bachelor’s Degree    Any    RQ
Professional Qualifications    AKIB/ACIB    AA     
Master’s degree    Business related     AA     


Experience


Total years of Experience required    2


Detail    Minimum No of Years    Need Type[2]


Banking Operations    2    ES
Card /Digital Services Operations    2    ES
People Management     1    DE
Stakeholder Management     1    DE