Job Description


Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch while on the ground with support of other Technology Resources at Group Head office.
Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
Managing and preparing plans on visits to various branches within assigned regions.
Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
Management of Escalations any Technology Issues to the Technology Business Partner 
Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
Managing escalations pending from SmartFix calls out of SLA from assigned region.
Offering 1stLine Technology Support  


MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional


Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ
Professional Qualifications     ITIL Foundation V4    RQ
End User Support     Office 365    AA


Experience

Total Minimum No of Years’ Experience Required


3 years


Detail    Minimum No of Years    Need Type[2]


3+ years progressive experience in Information Technology    3    ES
Experience in at least two IT disciplines such as (End User Support, Service Management, IT Governance, and IT Support in a multitier environment)    3    ES
Prior working experience in a Support Environment    3    ES
Exposure to multiple, diverse technologies and processing environments    2    DE
Data analysis & Management Reporting    2    ES