Skills

  • Administration
  • Customer service
  • Office management

Experience

Silva Owiti

Work experience
  • December, 2020 - December, 2022
  • Fulltime
  • Answered questions about all products and services provided by the company.
  • Processed orders and transactions.
  • Resolved issues and troubleshooted technical problems.
  • Provided proactive customer outreach.
  • Maintained a positive attitude and calmly responded to all customer complaints.
  • Referred issues and questions to the floor supervisor where applicable.
  • Recommended possible products to meet the customers’ needs.
  • Evaluated credit worthiness by processing loan applicants and documentation within specified limits.
  • Interviewed applicants to determine their financial eligibility and feasibility of granting loans.
  • Determined all applicable ratios and metrics and set up debt payment plans.
  • Communicated with clients either to request or provide information.
  • Justified decisions (approvals/rejections) and reported on them.
  • Completed loan contracts and counselled clients on policies and restrictions.

Related persons

Amina Omar Accounting
Silvia MumbuaExecutive Assistant at footballkenya.org