About

I am a seasoned professional with a background in the fintech industry, specializing in roles such as Product Operations Associate, Customer Success Associate, and Call Centre Agent. My expertise lies in product ownership and process improvement, customer support, call center, and data-driven insights. I hold certifications in fintech-related areas, demonstrating a commitment to continuous learning and professional development. I am now seeking opportunities that will allow me to leverage my diverse skill set to contribute to organizational growth and success in a dynamic and challenging environment.

Skills

  • Customer support
    10
  • Process Improvement
    8
  • Digital payment channels
    8
  • Vendor Management
    8
  • Stakeholder engagement
    8
  • Interpersonal skills
    9
  • Creativity
    8
  • Leadership
    8
  • Teamwork
    9
  • Product management
    8
  • Call Centre Experience
    9

Recommendations

Oluwafunmibi Akinwotu

 2/7/2026
9

"A diligent man who pursue his dreams and able to meet goals."

Experience

Akinwotu Gbemileke

Work experience
  • Utilized data-driven insights for efficient transaction routing, ensuring successful transactions and contributing to 15% reduction in transactional issues.
  • Monitored real-time transactions, promptly retrying/refunding failed attempts. Achieved 20% improvement in successful transaction rates, enhancing overall customer satisfaction.
  • Worked with product managers and developers in defining features to enhance Funds Transfer product, aligning it with market demands.
  • Ensured seamless transactions by collaborating with finance team to maintain adequate funds, ensuring consistent transaction processing.
  • Engaged with vendors via email/Skype, ensuring timely issue resolution and fostering collaborative relationships, contributing to 25% reduction in escalations.
  • Collaborated with fraud team in conducting diligent KYC procedures, achieving 30% reduction in fraud related incidents and ensuring transaction security.
  • Represented Funds Transfer product, fostering collaboration across organization with tech, product, design, and marketing teams, ensuring cohesive approach to development and marketing initiatives.

Akinwotu Gbemileke

Work experience
  • Demonstrated extensive product knowledge, addressing over 80 daily customer concerns, questions, and inquiries across multiple channels, resulting in 20% improvement in customer satisfaction.
  • Reduced customer churn by 15% through proactive account management and tailored retention strategies.
  • Collaborated with cross-functional teams, escalating and relaying feedback for timely resolution of customer issues.
  • Efficiently resolved complex escalations, leading to 25% reduction in unresolved customer issues.
  • Maximized efficiency by leveraging various software programs, achieving 30% improvement in customer interactions and issue resolutions.
  • Consistently surpassed performance goals, aiding colleagues, and fostering cross-departmental collaboration to address customer issues, resulting in 15% enhancement in overall team performance.
  • Acknowledged for outstanding communication and follow-up, resulting in notable decrease in unresolved customer issues and earning commendations from numerous satisfied customers

Akinwotu Gbemileke

Work experience
  • Analyzed loan defaulters' financial situations, implementing optimal payment solutions and contributing to 20% increase in successful debt recovery.
  • Efficiently managed an average of 70 daily customer calls using computer technology, leading to 25% improvement in debt recovery rates and successful negotiation of payment plans.
  • Maintained precise customer records through use of Customer Relationship Management (CRM) technology, ensuring accuracy and organization while handling over 500 customer cases monthly.
  • Boosted customer satisfaction by delivering valuable knowledge and skills, resulting in a 15% increase in customer retention and improved utilization of the company's products and services.

Akinwotu Gbemileke

Work experience
  • Sustained regular communication with 100+ clients, ensuring ongoing satisfaction with products and services.
  • Maintained response time of under 24 hours, delivering prompt and quality responses to over 50 customer inquiries daily, demonstrating commitment to exceptional customer service and satisfaction.
  • Carried out any other functions as assigned by Supervisor, such as compiling weekly progress reports

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Oluwafunmibi Akinwotu

 2/7/2026
9

"A diligent man who pursue his dreams and able to meet goals."