KEY PRIMARY RESPONSIBILITIES


Oversee the administration of pension schemes, including new member enrollments, contribution processing, and benefit payments.
Ensure compliance with regulatory requirements and company policies related to pension administration.
Manage and maintain accurate records of all pension schemes and related transactions.
Provide training and guidance to junior... staff members within the department.
Assist in the preparation of monthly, quarterly, and annual reports for internal and external stakeholders.
Address and resolve customer inquiries and issues related to pension administration in a timely and professional manner.
Collaborate with other departments to ensure seamless service delivery and operational efficiency.
Participate in audits and implement recommendations to improve processes and controls.
Stay updated on industry trends, regulations, and best practices to ensure continuous improvement in pension administration.


Qualifications and Core Competencies


Bachelor’s degree in Finance, Business Administration, or a related field.
Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.
Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.


GENERIC DUTIES


Participate in company CSR and brand building activities in liaison with other departments;
Implement interdepartmental SLA in liaison with other departmental heads; and 


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Finance, Business Administration, or a related field.


JOB SKILLS AND REQUIREMENTS


Strong understanding of the regulatory framework governing retirement benefits in Kenya.
System updates and change management
Excellent analytical, organizational, and communication skills.
Proficiency in Microsoft Office Suite.
Attention to detail and high level of accuracy.
Strong problem-solving skills and ability to handle complex situations.
Excellent interpersonal skills and the ability to work effectively with diverse teams.
Commitment to continuous learning and professional development.
High level of integrity and ethical standards.


PROFESSIONAL QUALIFICATIONS


Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.


EXPERIENCE


Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role. more

KEY PRIMARY RESPONSIBILITIES


Generate a pipeline and acquire NSSF Tier II pension business
Liaise with Brokers, Independent Agents, Bancassurance, and APA agents to acquire an NSSF Tier II pension business
Identify and provide NSSF Tier II solutions to client needs.
Liaise with employers (HR and Finance) to set up retirement schemes.
Participate in marketing drives geared towards... pension acquisition and NSSF tier II opt-out business.
Liaise with Associations and other partners in order to acquire NSSF Tier II pension business.
Identify, organize, and train prospective employers on the need for pension and NSSF Tier II opt-out procedures.
Preparing weekly and monthly reports giving details of individual performance on business acquired


ACADEMIC QUALIFICATIONS


Bachelor’s degree in a relevant field


JOB SKILLS AND REQUIREMENTS


Team Player
Negotiation Skills 
Interpersonal Skills
Interpersonal and Communication skills


PROFESSIONAL QUALIFICATIONS


Any Relevant professional qualification will be an added advantage


EXPERIENCE


At least 2 year of relevant experience more

KEY PRIMARY RESPONSIBILITIES


Sourcing and procuring of business in line with the set targets/budgets;
Addressing client/customer enquiries and feedback within the timelines stipulated in service charter and/or SLAs signed with respective clients;
Reviewing performance of risks through loss ratio reports for both new and existing business;
Supporting in premium collection;
Preparing... weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
Initiating and strengthening direct business relationships with existing and prospective clients to achieve performance targets;
Should be well versed and knowledgeable with the coastal insurance market
Should be well grounded in Life Insurance Products i.e. Group & Credit Life; Pensions and Annuity lines of business
Should have excellent interpersonal skills and the proven ability to work with coast based intermediaries including brokers; agents and bank agents with the aim of establishing and sustaining long term mutually beneficial business relationships


ACADEMIC QUALIFICATIONS


Bachelor’s degree in relevant field


JOB SKILLS AND REQUIREMENTS


Team Player
Negotiation Skills 
Interpersonal Skills
Interpersonal and  Communication skills


PROFESSIONAL QUALIFICATIONS


Progress in ACII/AIIK


EXPERIENCE


At least 2 years relevant experience preferably with the coastal insurance market more

KEY PRIMARY RESPONSIBILITIES


Legal claims handling, Processing & Reserving to ensure timely and fair handling of third-party claims review judgments and settlement proposals and making further recommendations and forwarding to management for further approval.
Legal Research & Advisory – Conduct legal research and provide expert opinions.
Manage legal Diary & Case Management – Track court... schedules and ensure timely witness attendance.
Monitoring of all suits filed against the insured’s and ensure adequate measures are maintained as per regulations;
Regular reviewing of reserves;
Ensure prompt settlements of judgements as per TATs to avoid proclamations and auctioneers; 
Monitoring of all suits filed against the insured’s and ensure adequate measures are maintained as per regulations.
Giving detailed and researched legal opinions on claims, litigation matters and those relating to the Company.
Managing claim costs through strategic Initiatives of the company to ensure profitability of the business
Insurance Recoveries – Drive subrogation efforts to recover losses from third parties.
Maintain legal registers, track decretal deposits, and update case status
Excess Collection & Compliance – Follow up on third-party property damage (TPPD) and injury excess collection.
Complying with statutory, regulatory and internal control processes at the business units including internal and external audit recommendations


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Law or an equivalent.


JOB SKILLS AND REQUIREMENTS


Teamwork skills
Interpersonal and Communication skills
Analytical skills
Ability to work under pressure and meet deadlines


PROFESSIONAL QUALIFICATIONS


Diploma in Legal Practice


EXPERIENCE


At least 3 years’ relevant experience more

KEY PRIMARY RESPONSIBILITIES


Sourcing and procuring of business in line with the set targets/budgets;
Addressing client/customer inquiries and feedback within the timelines stipulated in the service charter and/or SLAs signed with respective clients;
Reviewing the performance of risks through loss ratio reports for both new and existing businesses;
Supporting the premium... collection;
Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
Establish an efficient renewal process to achieve the set turnaround time for preparation and issuance of renewal notices for delivery of the desired retention rate;
Prepare Quotations.
Assess, manage, and rate all risks to ensure acceptance and retention of quality business.
Checking policy documents and endorsements in line with the Company’s underwriting manual
Identifying and referring risks that require reinsurance arrangements
Reconciling service provider statements and confirming the status to finance for payments;
Establish proper documentation of risks and timely issuance of certificates, debits, policy documents, and endorsements and communicate effectively to relevant parties on confirmation of the same.
Participating in company CSR and brand-building activities in liaison with other departments.
Deliver on Service Level Agreements.
Reconciliation of client accounts to reflect the business booked status on a monthly basis.


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Actuarial Science, Bachelor of Commerce or  an equivalent


JOB SKILLS AND REQUIREMENTS


At least 4 years relevant experience
Strong understanding of underwriting principles, risk assessment, and insurance products


PROFESSIONAL QUALIFICATIONS


Progress in ACII/AIIK - Atleast 6 Papers


EXPERIENCE


Excellent communication, Presentation and negotiation skills.
Client-focused with a commitment to delivering exceptional service
Strategic thinking and business acumen
Analytical skills more

KEY PRIMARY RESPONSIBILITIES


Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
Achieving branch service standards within set turnaround times;
Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
Managing outstanding premiums as per the credit... control policy;
Managing the implementation of internal and external audit and risk recommendations within the agreed timelines; Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs; 
Complying with statutory, regulatory, and internal control processes at the business units including internal and external audit recommendations;
Entrenching performance-based culture among departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand-building activities in liaison with the Head Office;
Training, coaching, and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects, and committees as assigned.


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Insurance or an equivalent.


JOB SKILLS AND REQUIREMENTS


Sales skills
Interpersonal and Communication skills
Customer Service Skills


PROFESSIONAL QUALIFICATIONS


ACII/AIIK


EXPERIENCE


At least 6 years of relevant experience more

KEY PRIMARY RESPONSIBILITIES

BI Solution Development


Design, develop, and maintain interactive dashboards, reports, and visualizations using BI tools (e.g., OBIEE, Power BI, Tableau, Looker, QlikView).
Develop and optimize data models to ensure efficient and accurate reporting.
Automate data extraction, transformation, and loading (ETL) processes.


Data Management &... Integration


Collaborate with database administrators to design and maintain data warehouses.
Develop and optimize SQL queries, stored procedures, and views to support reporting needs.
Integrate data from multiple sources, ensuring data integrity and accuracy.


Stakeholder Engagement & Requirements Gathering


Work closely with business users to gather reporting and analytics requirements.
Translate business needs into technical specifications and BI solutions.
Provide training and support to business users on BI tools and reports.


Performance Optimization & Troubleshooting


Monitor and improve BI solutions' performance and efficiency.
Troubleshoot and resolve issues related to BI tools, reports, and data quality.
Ensure data security and access control policies are enforced.


Continuous Improvement & Innovation


Research and implement best practices in BI development and analytics.
Stay updated with emerging BI trends and technologies to enhance reporting capabilities.
Participate in BI strategy development and process improvement initiatives.


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Computer Science, Information Systems, Data Analytics, or a related field.


JOB SKILLS AND REQUIREMENTS


Ability to work with large datasets and complex reporting requirements.
Strong business acumen and ability to translate data into actionable insights.
Detail-oriented with a focus on data accuracy and integrity.
Ability to work independently and collaboratively within a team.
Excellent communication and stakeholder management skills.


PROFESSIONAL QUALIFICATIONS


Microsoft Certified: Data Analyst Associate (PL-300)
Oracle Database PL/SQL Developer Professional


EXPERIENCE


3+ years of experience in business intelligence, data analytics, or a related role.
Strong proficiency in BI tools such as OBIEE, Power BI, Tableau, or Looker.
Advanced knowledge of SQL and database technologies (e.g., Oracle, SQL Server, PostgreSQL, MySQL).
Experience in ETL development using tools like ODI, SSIS, Talend, or Informatica.
Familiarity with data warehousing concepts and best practices.
Knowledge of programming languages like Python or R.Strong problem-solving, analytical, and communication skills. more

KEY PRIMARY RESPONSIBILITIES


Develop marketing strategies and follow-up for strategy execution
Develop and maintain relationships with intermediaries
Sourcing and procuring of business in line with the set targets/budgets;
Addressing client/customer enquiries and feedback within the timelines stipulated in service charter and/or SLAs signed with respective clients;
Reviewing... performance of risks through loss ratio reports for both new and existing business;
Preparing weekly and monthly reports giving details of individual performance on business acquired/lost and feedback on market practices from customers;
Initiating and strengthening direct business relationships with existing and prospective clients to achieve performance targets;


ACADEMIC QUALIFICATIONS


Bachelor’s degree in relevant field


JOB SKILLS AND REQUIREMENTS


Team Player
Excellent communication and presentation skills
Negotiation Skills & Interpersonal skills


PROFESSIONAL QUALIFICATIONS


Progress in ACII/AIIK, LOMA


EXPERIENCE


At least 5 years’ relevant experience in the insurance industry
Proven record in achievement of sales targets for corporate life business.
Should be well grounded in Pensions Annuity & IDD lines of business
Should have experience in Group life and Credit Life sales
Proven track record in the pensions Industry
Should have established relationships with pensions oriented intermediaries including brokers; agents and bank agents with the aim of establishing and sustaining long term mutually beneficial business relationships more

KEY PRIMARY RESPONSIBILITIES

Risk


In conjunction with management, facilitating the identification and assessment of risks in line with the Group’s Enterprise Risk Management framework and updating outcomes in the risk registers.
Monitoring of risks and preparation of reports to management and other risk committees on various aspects of risk management 
Following-up proactively on... action plans put in place by management to address risk exposures and report on the same
Conducting risk analysis and quantification of financial risks through sensitivity analyses and stress testing for financial and insurance risks as well as major projects in the company. 
Implement the risk and compliance policies and procedures in place. 
Keep abreast with the applicable laws, regulations, rules and standards in the risk & compliance fraternity and advice on the emerging developments of the same. 
Scanning environmental risks and identifying new threats and opportunities that may impact on the business.
Creating awareness on risk management to facilitate embedding of a risk-conscious culture across the Company
Coordinate BCP in conjunction with the Group Head of Risk and Compliance and ensure the group’s business continuity risks are adequately mitigated


Compliance


Implement the annual compliance program incorporating legal, regulatory and internal policies & procedures for all the entities in the group 
Ensure that all applicable legislation are complied with by each company within the group through day to day monitoring and regular review of compliance to legislation, regulations and internal policies and controls. 
Maintain correspondence with all regulators on all regulatory and supervisory issues. 
Implement an ethics program and report on the status of compliance


Anti-Money Laundering 


Implement a robust Anti-Money Laundering and Counter Terrorist Financing Programme as well as on any new laws and regulation affecting the group as they emerge. 
Inform and advise Apollo Group, employees and third-parties of their obligations under the POCAMLA Act 
Monitor compliance with POCAMLA Act and Apollo Group Compliance and AML policies in relation to Money Laundering, including raising awareness of these policies amongst Apollo Group employees, ensuring relevant and continuous staff training, and auditing and reviewing Apollo Group systems and procedures
Act as the contact point with regulators and the Board on issues relating to Apollo Group’s AML/CFT Activities such as reporting suspicious transactions related to money laundering and the fight against terrorism financing
Provide advice to Apollo Group, where requested, regarding AML/CFT Compliance Risk Assessments and to monitor their performance


Other Responsibilities 


Provide training to Management and Staff at Apollo Group by organizing, designing and delivery of Risk and Compliance training programmes.


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Finance/Business/IT/Risk Management or an equivalent


JOB SKILLS AND REQUIREMENTS


Proven exposure to Risk Management and excellent understanding of principles of risk management
An understanding of the Regulatory environment within a Financial Services and Insurance company. This includes AML laws and regulations
Proven exposure to Internal Control Systems 
Excellent report writing, presentation and communication skills
IT proficiency i.e. experience in analysis using statistical packages, MS Excel and other analytical tools 
Continuous Process Improvement understanding
Analytical thinking and Problem solving skills with attention to detail
Team Player and People skills
Understanding of Quality Management Systems will be an added Advantage


PROFESSIONAL QUALIFICATIONS


CPA (K), CISA, CIA or QMS Lead Auditor
Risk Management qualification 
Compliance qualifications
AML Certifications will be an added advantage 


EXPERIENCE


At least 2-4 years in a risk management environment within a large organization preferably in a financial services industry more

KEY PRIMARY RESPONSIBILITIES

Claim Documentation: Assist in the collection and verification of claim documents, ensuring that all required information is complete and accurate.
Confirmation of membership, validity, and benefits before processing claims.
Data Entry: Enter claim data into the company's claims management system, maintaining the integrity and confidentiality of sensitive... information.
Record Keeping: Maintain organized records of claims, correspondence, and documentation to ensure easy retrieval and audit compliance.
Claim Verification: Collaborate with claims assessors to verify claim details and support the investigation process.
Customer Service: Offer exceptional customer service by addressing claimant inquiries and concerns professionally and empathetically.
Compliance: Ensure compliance with industry regulations, company policies, and ethical standards in all claim-processing activities.

ACADEMIC QUALIFICATIONS

Diploma / Degree in any related field

JOB SKILLS AND REQUIREMENTS

Computer literate 
Decision-making, Planning, and organization skills
Good Communication and interpersonal skills
Good analytical skills and keen on details

PROFESSIONAL QUALIFICATIONS

Insurance certificate/diploma

EXPERIENCE

At least 1 year in health claims processing in a large busy organisation. more