KEY PRIMARY RESPONSIBILITIES


Building and strengthening business relationships with existing and prospective clients to achieve performance targets;
Achieving branch service standards within set turnaround times;
Managing the business portfolio through prudent underwriting in order to achieve the targeted business mix and loss ratio;
Managing outstanding premiums as per the credit control policy;
Managing the implementation of internal and external audit and risk recommendations within the agreed timelines; Exploring opportunities presented by the market and developing innovative products and solutions that meet customer needs; 
Complying with statutory, regulatory, and internal control processes at the business units including internal and external audit recommendations;
Entrenching performance-based culture among departmental staff in line with their set KPIs and departmental targets;
Participating in company CSR and brand-building activities in liaison with the Head Office;
Training, coaching, and mentoring staff/DSFs/Independent Agents in order to improve performance and cohesion within the department;
Implementing interdepartmental SLA in liaison with other departmental heads;
Participating in management meetings, projects, and committees as assigned.


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Insurance or an equivalent.


JOB SKILLS AND REQUIREMENTS


Sales skills
Interpersonal and Communication skills
Customer Service Skills


PROFESSIONAL QUALIFICATIONS


ACII/AIIK


EXPERIENCE


At least 6 years of relevant experience