KEY PRIMARY RESPONSIBILITIES


Oversee the administration of pension schemes, including new member enrollments, contribution processing, and benefit payments.
Ensure compliance with regulatory requirements and company policies related to pension administration.
Manage and maintain accurate records of all pension schemes and related transactions.
Provide training and guidance to junior staff members within the department.
Assist in the preparation of monthly, quarterly, and annual reports for internal and external stakeholders.
Address and resolve customer inquiries and issues related to pension administration in a timely and professional manner.
Collaborate with other departments to ensure seamless service delivery and operational efficiency.
Participate in audits and implement recommendations to improve processes and controls.
Stay updated on industry trends, regulations, and best practices to ensure continuous improvement in pension administration.


Qualifications and Core Competencies


Bachelor’s degree in Finance, Business Administration, or a related field.
Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.
Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.


GENERIC DUTIES


Participate in company CSR and brand building activities in liaison with other departments;
Implement interdepartmental SLA in liaison with other departmental heads; and 


ACADEMIC QUALIFICATIONS


Bachelor’s degree in Finance, Business Administration, or a related field.


JOB SKILLS AND REQUIREMENTS


Strong understanding of the regulatory framework governing retirement benefits in Kenya.
System updates and change management
Excellent analytical, organizational, and communication skills.
Proficiency in Microsoft Office Suite.
Attention to detail and high level of accuracy.
Strong problem-solving skills and ability to handle complex situations.
Excellent interpersonal skills and the ability to work effectively with diverse teams.
Commitment to continuous learning and professional development.
High level of integrity and ethical standards.


PROFESSIONAL QUALIFICATIONS


Professional qualifications in pension administration or insurance (e.g. FSRI, CPAM) are an added advantage.


EXPERIENCE


Minimum of 10 years of experience in pension administration, with at least 5 years in a supervisory or management role.