Key Responsibilities:

Effective Financial Analysis & Reporting


Ensure accurate, Informative & Timely Monthly, Quarterly and Annual Financial reports are prepared and shared.
Facilitate continuous innovation and development  of  effective financial reporting systems
Ensure year end processes are followed and all timelines met
Maintain  clean balance sheet accounts and relevant... schedules
Develop relevant business processes on finance procedures


WVK Annual Budgeting , Budgets management  and control


Develop and share Budgeting tools, and coordinates the budgeting process
In collaboration with other stakeholders (GC, Region and NO departments) develops annual budget guidelines.
Consolidate WVK annual budgets.
Ensure budget control mechanisms are in place and in use.


Financial Risk Management


Facilitate continuous development, coordination  & review of WVK internal control systems
Ensure adherence to internal controls.
Ensure adequate staff  capacity on risk management
Work with the Risk team to review and update the finance risk register  
Ensure mitigation against losses arising from breach of contractual obligations, payroll related statutory and other deductions & other general disbursements risk exposure.
Manage the Accounts Payable function and ensure all commitments; suppliers and taxes are honored in a timely manner
Participate & support in development and contextualization of WVK supply chain policies and procedures.
Ensure compliance with procurement guidelines and policies


WVK Cash & Treasury Management


Ensure uniform cash and treasury management systems are developed and in use.
Ensure optimum cash availability for WVK operations.
Ensure banking services received meet the needs of WVK
Ensure bank and cash reconciliations are prepared and proper records of such reconciliations maintained 
Continually review the Mobile Money requirements, use and controls around it


Payroll Management


Maintain a reliable, effective and efficient payroll system
Ensure payroll management staff are up to date on new developments on taxation, statutory requirements and internal payroll system.
Ensure WVK is always in compliance with government income tax and other statutory regulations.


External and Internal Audits Management


Coordinate internal and external audit processes.
Ensure auditors are facilitated for smooth audit process
Prepare and file Annual Returns and audited accounts with the KRA and the NGO Board.
Contribute towards WVK attainment of acceptable audit ratings (finance related).


People management  


Recruit and retain qualified finance staff  
Provide supervision and regular capacity building of both finance and non-finance staff on finance related  systems and processes
Continuous performance management of the accounts staff
Coordinate the finance function and manage absences within the unit  


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Minimum education, training and experience requirements to qualify for the position


Bachelor’s Degree in Commerce, Accounting or related  business  field
A Master’s degree in the relevant field (Finance/ Accounting/ Business Administration) will be an added advantage.
At least   10 years’ experience in finance and accounting; with a good understanding of international development organization. 5 years of which should be at a managerial level.
Ability to engage at a strategic level with senior officials.
Ability to lead a multi-cultural team with an empowering and outcome oriented approach


License, registration, or certification required to perform this position


Certified Public Accountant of Kenya (CPA-K) or ACCA qualifications
SunSystems Certification


Preferred Skills, Knowledge and Experience:


Good interpersonal, organizational and management skills.
Ability to maintain performance expectations in diverse cultural contexts.
Ability to solve complex problems and to exercise independent judgment.
Computer literate.
Strong budgetary and financial management and analytical skills. more

JOB PURPOSE:

Data Engineers are responsible for the design, development, and operationalization of scalable, secure, and high-performance data platforms that support enterprise-wide analytics and decision-making. They build and maintain the infrastructure that enables efficient data ingestion, transformation, storage, and access across diverse business domains.

These professionals architect... and implement robust data solutions that meet business and analytical requirements, including data lakes, data warehouses, and real-time streaming platforms. They develop and optimize ETL/ELT pipelines, manage large-scale datasets, and ensure data quality, consistency, and integrity throughout the data lifecycle.

Data Engineers maintain a secure and compliant data environment by implementing data governance policies, access controls, and encryption standards. They monitor system performance, troubleshoot data pipeline issues, and plan for capacity, scalability, and operational resilience. Their responsibilities may include automating workflows, supporting 24/7 operations, and participating in incident response and recovery planning.

This role requires strong analytical, problem-solving, and communication skills, as well as the ability to collaborate effectively with data analysts, software engineers, business stakeholders, and IT teams. Data Engineers apply a customer-centric mindset to deliver reliable, accessible, and well-documented data services that empower self-service analytics and data-driven decision-making. They also contribute to knowledge sharing, mentor peers, and stay current with emerging technologies in data engineering and cloud infrastructure.

KEY RESPONISBILITIES:

Data Platform Architecture & Development


Design and implement scalable data platforms (e.g., data lakes, warehouses, streaming systems).
Ensure systems are secure, high-performance, and aligned with business needs.


Data Pipeline Engineering (ETL/ELT)


Build and optimize data ingestion, transformation, and loading processes.
Handle batch and real-time data workflows with tools like Spark, Airflow, or cloud-native services.


Data Quality & Governance


Implement data validation, cleansing, and monitoring processes to ensure data accuracy and consistency.
Collaborate with data stewards and governance teams to enforce data standards and policies.
Maintain metadata, data lineage, and documentation for transparency and traceability.


Platform Operations and Monitoring


Monitor data infrastructure and pipeline performance using observability tools and alerts.
Troubleshoot and resolve data-related issues, ensuring minimal disruption to business operations.
Plan for system capacity, scalability, and disaster recovery.


Security and Compliance


Apply data security best practices, including encryption, access control, and auditing.
Ensure compliance with data privacy regulations (e.g., GDPR, HIPAA) and internal policies.
Collaborate with security teams to assess and mitigate risks.


Cross-functional Collaboration


Work closely with data analysts, business users, and software engineers to understand data requirements.
Translate business needs into technical specifications and data solutions.
Provide support and training to enable self-service analytics and data access.


Continuous Improvement and Innovation


Identify opportunities to optimize data workflows and reduce technical debt.
Stay current with emerging data technologies, tools, and best practices.
Contribute to the development of internal standards, frameworks, and reusable components.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s degree in Computer Science, Information Systems, Data Engineering, or a related field.
Demonstrated proficiency in written and verbal communication in English.
7 or more years of professional experience in data engineering or a related field.
Hands-on experience designing, building, and maintaining scalable data pipelines and ETL/ELT workflows using tools such as Apache Spark, Airflow, or cloud-native services (e.g. AWS Glue, Azure Data Factory).
Experience with cloud platforms (e.g. AWS, Azure) for data storage, processing.
Proficiency in programming languages such as Python, SQL with a strong understanding of data structures and algorithms.
Collaboration experience with cross-functional teams including data scientists, analysts, and software engineers to deliver end-to-end data solutions.
Experience implementing data quality, validation, and governance practices to ensure data integrity and compliance.
Experience working with large-scale datasets, including structured, semi-structured, and unstructured data is highly preferred.
Relevant certification is required.
Willingness and ability to travel domestically and internationally, as necessary. more

The Head of People & Culture is responsible for all aspects of the human resource function within the VisionFund Kenya Office. Reporting to the Chief Executive Officer, the position is responsible primarily for P&C Strategy, staffing, recruiting, retention, performance management, employee relations, compensation, compliance, individual development and succession planning. The incumbent ensures... that HR initiatives are aligned with VFK’s mission, values and long-term business strategy, and that they support the evolving HR needs of the business. The overall objective of the position is to support the development and retention of a high-performance work force and a learning culture

Key Responsibilities 

(20%) P&C strategy - Ensure that P&C Strategy is developed & implemented in all areas of the organization and in compliance with VF Kenya & VFI standards.


Provides strategic People support and advice on Human Resources issues
Updates the employee handbook on a per need basis, and ensures that all revision and addition to the policies are written in the employee handbook; Informs all concerned staff the changes entered into the employee handbook;
Ensures that good insurance covers for staff are in place that will be of benefit to the organization
All Policies are updated as required quarterly present to board P & C matter
 Recommend employees recognition activities to honour individual milestones and achievements


(10%) Manpower planning & Budgets


Contributes and advises in senior management strategic planning, with particular responsibility for HR needs, policies and procedures;
Prepares and submits annual budget and plan for the approval of the SMT
Aligns with SMT on manpower planning


(15%) Recruitment and Onboarding


Develops letters of appointment, transfer, promotion, and the like; and sends to the concerned staff after approval;
Conducts “due diligence” or the “fit and proper” test to assess the job applicant’s background and character;
Ensures that VF Kenya maintains a standardized and systematic hiring and recruitment process; develops or updates hiring policies and procedures most appropriate to individual positions;
Coordinates all recruitment for VF Kenya: reviews staff requisitions, supervises the hiring and contractual process, and arranges for the new employee’s orientation with the immediate supervisor


(10%) Compensation & Rewards


Reviews the benefits scheme (compensation, incentives, and other benefits) on an annual basis; ensures that it is properly administered in accordance with the employee handbook, and if necessary, recommends to the CEO the renewal of the scheme;
Conducts consultations with department heads to determine performance indicators and benchmarks per position;


Periodically carries out salaries and benefits surveys for the review process in order to develop and maintain a competitive compensation package and incentive schemes for staff.

(25%) Performance management & Engagement


Implement and monitor staff performance appraisals is done on a regular basis; in workday
Reviews the performance appraisal & calibration effectiveness in workday 
Investigates all disciplinary and grievance cases with the respective staff, provides guidance, and corrective action through counseling, training, or instituting disciplinary procedures;
In consultation with the senior management, develops performance indicators and standards for incentives
Branch efficiency & Effectiveness


Annual safeguarding assessment & Reporting 

(5%) Capability & competency management


Conducts periodic staff training needs and plans for capacity building- training and staff development;
Coordinates and develops the staff development strategy to make sure that the staff continues to achieve professional growth within VF Kenya
Ensures 100% completion of mandatory annual training


Monthly & quarterly reporting

(10%) Employee relations & Change agent 


Staff engagement through annual Voice survey
Support leave management
Advisor P&C whistle-blower Committee on policies & regulations governing staff disciplinary
Coordinates grievance hearing between the staff and the committees
Staff orientation on MIP / annual BPS 


Ethics Points IIM investigations

5% Any other Duties assigned or delegated


And any other duties that may be assigned from time to time by CEO
Visit to the Field operations quarterly or on need basis


Ideal Candidate Profile

Required Preferred Knowledge and Qualifications Education,


Master/Postgraduate Diploma in Human Resources Management or related field.
Bachelors’ Degree in HR, Social Science, Psychology or related field
5 years’ experience in human resource management in progressively responsible roles, with sound cross-functional experience.
Managing people Professionally
Experienced in using various human resource information systems
Understanding in national labor law, employment legislation & employment practices.
Excellent interpersonal, communications, customer service, consulting, coaching and organizational skills, with a track record of driving change and innovation.
Strong problem solver with strong business skills and strategic acumen, analytical skills, and excellent team-building skills.
Both strategic and tactical: able to lead in a ‘role up your sleeves’ manner that is perceived to be people-centric and effective.
Basic financial skills


Culturally astute, respectful and tolerant, able to promote and support diversity in the workplace, and able to gain the trust and respect of peers. more

Key Responsibilities 

Collections Strategy & Execution 


Develop and implement effective collection strategies tailored to microfinance credit products 
Monitor daily, weekly, and monthly collection performance across branches or regions 
Supervise field collection officers and ensure adherence to collection protocols 
Analyze repayment trends and recommend proactive measures to... reduce delinquency 


Recovery Operations 


Lead recovery efforts for non-performing loans (NPLs) and write-offs 
Coordinate with legal teams and external recovery agents where necessary 
Negotiate repayment plans with clients and ensure compliance 
Maintain accurate records of recovery actions and outcomes 


Portfolio Risk Management 


Track portfolio at risk (PAR) and provide regular reports to senior management 
Identify high-risk segments and recommend targeted interventions 
Collaborate with credit and underwriting teams to improve loan quality 


​​​​​​​Team Leadership & Capacity Building 


Train and mentor collection officers on best practices and ethical recovery methods 
Conduct regular performance reviews and field audits 
Foster a culture of accountability, integrity, and customer respect 


​​​​​​​Key Performance Indicators (KPIs) 


Portfolio at Risk (PAR) reduction 
Recovery rate on delinquent and written-off loans 
Collection efficiency ratio 
Compliance with internal and regulatory standards 


​​​​​​​Ideal Candidate Profile

Qualifications & Experience 


Bachelor’s degree in Finance, Business Administration, or related field 
Minimum 5 years’ experience in credit collections and recovery, preferably in microfinance or retail lending 
Strong understanding of credit risk, loan lifecycle, and customer behavior 
Proven leadership and team management skills 
Excellent negotiation, communication, and analytical abilities 
Familiarity with digital collection tools and MIS systems is a plus 
staff retention, and a culture of continuous growth.


Key Competencies


Strategic Thinking: Ability to design and execute effective collection and recovery strategies aligned with organizational goals.
Analytical Skills: Strong capability to analyse portfolio performance, repayment behaviour, and risk trends to inform decision-making.
Leadership & People Management: Proven ability to inspire, mentor, and manage diverse teams to achieve results.
Negotiation & Conflict Resolution: Skilled in handling sensitive client discussions, negotiating repayment plans, and maintaining professionalism.
Regulatory & Compliance Knowledge: Sound understanding of microfinance regulations, ethical collection practices, and risk management principles.
Results Orientation: Focused on achieving KPIs including PAR reduction, recovery targets, and efficiency improvements.
Communication & Interpersonal Skills: Excellent verbal and written communication with the ability to engage clients, staff, and senior management effectively.
Adaptability & Innovation: Ability to embrace digital tools, innovate recovery processes, and respond proactively to market and client dynamics.
Integrity & Customer-Centric Approach: Demonstrates ethical standards, respect for clients, and commitment to protecting the organization’s reputation. more

Position Summary


Are you passionate about inspiring collaboration towards a brighter future for children? World Vision is looking for a young dynamic Partnerships and Coalitions Specialist, in the global Advocacy and External Engagement Team (A&EE).
This role is about facilitating the implementation of strategic external partnerships, including with faith actors and coalitions, around a... shared vision for children. You will collaborate with other teams and external stakeholders to execute strategic engagement plans, support external relationship management, and build capacities within World Vision for impactful external partnerships that grow public solidarity for children.
This is an opportunity to be at the heart of global collaboration, supporting partnerships that thrive and deliver real results for children.
Preferred locations in: Asia, Middle East, Africa and Eastern Europe or anywhere were WVI is registered


Major Responsibilities

Engagement with faith partners and coalitions (30%)


Collaborate with Faith & Development teams to implement the engagement plan with key faith partners and coalitions, aligned to the goals of the A&EE Roadmap.
Support F&D to manage external partnerships with faith actors and coalitions.
Support the development and dissemination of updates to key WV stakeholders about opportunities for impact, influence and income arising from these engagements.


Project management & execution (50%)


Facilitate the implementation of strategic partnerships: collaborate with business owners to ensure successful delivery; coordinate, clarify, and align execution across internal and external stakeholders; support relationship management and communications with external partners; create, maintain, and update project management assets and tools; prepare documents, reports and presentations; support periodic reporting about the impact of these partnerships


Capacity building (20%)


Work with the Local to Global team to enhance capacity and standards for engaging with faith partners, new influencing spaces, global coalitions, and emerging partnerships across WV.
Required Education, training, certification and experience
Master degree or equivalent in Public Policy, International Relations, International Development, International Law, Political Science, Economics or a related field.
Proficient use of Microsoft Office tools such as Word, Excel, PowerPoint, MS Teams and OneDrive
Familiarity with Smartsheet, Zoom and the Google suite.
At least 3 years of experience in relationship management and partnering, including with faith-based organisations and coalitions or/and Churches.
Excellent project management, organizational, interpersonal, relationship building skills conducive to collaboration.
Strong presentation, synthesis and writing skills.
Problem solver with a can-do attitude, sense of diplomacy, cross-cultural sensitivity, flexible world view and emotional maturity.
Experience with capacity building and development of tools and resources.
Knowledge of child rights and sustainable development issues


Preferred Experience,  Knowledge and/or other Qualifications 


Outstanding written and oral English;
Experience in the INGO sector and/or working with the Church.
Experience of working in a Christian organisation.
Experience of working in complex, global organisations.
Experience of working in virtual teams.
Entrepreneurial spirit.
Project Management Certification.


Travel and/or work environment expectations


Work from home or at a registered World Vision office around the world, with up to 30% international travel. Strong internet connection available more

JOB PURPOSE:

This role leads the user experience strategy and innovation roadmap for World Vision’s Experience Platform (Sponsor Mobile App and Portal).  You will partner with Support Offices (SOs) marketing leaders and Child Sponsors to design and evolve digital-first sponsor experiences that increase sponsor engagement, satisfaction and retention.

You will collaborate closely with... cross-functional teams, including Support Offices, Product Owners, and the Digital Enablement team, to guide the UX strategy and delivery for the Experience Platform.  Your leadership will shape best practices, facilitate design thinking, and influence prioritisation through data-driven insights and user input.

Acting as a strategic UX/UI practitioner, the role blends design thinking, agile product development, and global collaboration to deliver rich, intuitive and engaging experiences that deepen sponsor connection.

While the App and Portal are the primary focus (80%), the role also contributes to other digital experiences (20%), working cross-functionally to ensure a cohesive and human-centered digital ecosystem aligned with World Vision’s vision and mission.

KEY RESPONSIBILITES:

Lead UX/UI Strategy for Experience Platform

End Results


Sponsor App and Portal UX is designed using best-in-class practices, industry insights, and co-creation with Support Office’s and sponsors.
A scalable and intuitive design system supports consistent global delivery.
Sponsor engagement increases due to more intuitive navigation and relevant features.
The platform reflects strong alignment between user needs and organizational goals.


Manage App & Portal Feature Roadmap

End Results


A prioritized, insight-led roadmap is developed in close partnership with Support Offices, balancing sponsor needs, business goals, and delivery capacity.
Timely releases enhance the user experience and increase sponsor satisfaction.
Return visits to the platform grow through the delivery of high-value features.
Roadmap transparency strengthens trust and collaboration with Support Offices.


Collaborate with Support Office’s for Design & Testing

End Results


Support Office needs are deeply understood through regular engagement.
Features are designed and validated through co-creation and user testing.
Sponsor feedback loops are embedded in the design process.
Support Office’s feel ownership and shared accountability in shaping the platform experience.


Apply UX Thinking Across Digital Ecosystem

End Results


UX/UI support contributes to broader digital experiences (e.g., email flows, onboarding, web touchpoints), ensuring cohesive sponsor journeys across channels.
Experience consistency improves sponsor trust and satisfaction.
Alignment across touchpoints reduces drop-off and enhances engagement.


Champion Sponsor-Centered Innovation & Trends

End Results


Sponsor experience is improved through adoption of relevant, innovative design patterns and technology.
Industry-leading trends are translated into meaningful improvements in user engagement and NPS.
The platform maintains a competitive edge in the nonprofit digital space.
Stakeholders gain increased confidence in the digital-first vision.


Insights, Measurement & Optimization

End Results


Experience KPIs (e.g., NPS, engagement, return visits) are tracked and iteratively improved.
UX decisions are grounded in usability testing, sponsor feedback, and analytics.
Insights directly influence feature iteration and prioritization.
Sponsor satisfaction is demonstrably improved over time.


REQUIRED EDUCATION, TRAINING, LICENSE, REGISTRATION, AND CERTIFICATION:


Bachelor’s or Master’s in UX Design, HCI, Digital Product Design, or related field. Equivalent industry certification (e.g., UX Design, Human-Centered Design) accepted.


REQUIRED PROFESSIONAL EXPERIENCE:


5+ years in digital experience/UX/UI design, preferably in multi-market or global contexts
Proven experience designing and evolving apps and/or portals for user engagement
Deep understanding of UX research, testing, and agile delivery methods
Experience facilitating co-creation or governance with internal stakeholders and external users
Ability to translate complex workflows into intuitive interfaces
Strong portfolio showcasing human-centered design with measurable impact
Experience in a mission-driven or donor-centric context is an advantage.


LANGUAGE REQUIREMENTS:


Excellent written and spoken English


TRAVEL AND/OR WORK ENVIRONMENT:


Required travel Up to 15%


PREFERRED KNOWLEDGE AND QUALIFICATIONS:


Experience with Figma, Adobe XD, or equivalent
Working knowledge of front-end development and accessibility standards
Familiarity with the sponsorship, development, or NGO sector
Comfortable working across time zones and cultural contexts more

Job Description:

This position is responsible for EARO planning and budgeting, Treasury management, Audit management, Payroll management, Intercompany billing, Reconciliations of the General Ledger, Bank Reconciliations and financial reviews to ensure all transactions are supported by complete and approved documentation and are in compliance with the organization’s policies and procedures. The... position will also ensure optimal use of resources in the operations of the regional office and maintain a healthy internal control system by implementing policies and procedures that provide levels of control and mitigate risks for the organization.

The role also oversees the Finance and Administration team, composed of 3 Finance staff and 3 Admin staff, in ensuring that the team is engaged and all staff carry out their functions in a safe and conducive working environment. 

The incumbent must be able to effectively communicate World Vision’s Christian ethos and demonstrate a quality of spiritual life that serves as an example to others and that espouses integrity.

MAJOR RESPONSIBILITIES

Financial Management and Reporting


Review Requisitions and payments for goods and services in Provision for correct coding, budget availability, completeness of documentation and accuracy of values.
Review staff travel requests for budget availability and approvals and correct documentation
Review monthly Payroll (local and international) for accuracy and compliance with WVI policies, legal and statutory regulations.
Preparation and management of RO budget, cash flow and project funding
Coordinating EARO departments' budgeting process and preparation of final budget
Preparation of periodic analysis for financial performance of the Regional Office and providing appropriate recommendation
Preparation of monthly and annual FFR and ensure the same is accurate and uploaded to FFR database
Recommend improvements on administration policies, systems and processes.
Approving of all Financial Reports


Financial Risk and Audit Management


Implement systems, policies and procedures that provide appropriate levels of security and control of EARO assets, resources and operations
Ensure implementation of efficient and effective internal control systems
Review, Monitor and update risks in Riskonnect as well as in the ICMT tool.
Ensure that appropriate financial systems and controls are in place to minimize risk
Ensure adequate preparation and participation in internal and external audits
Ensure filing of annual returns
Ensure that management responses to audits performed are sent on time to the Audit Department, and that audit recommendations are implemented


Intercompany Billing


Analysis of all Hosted staff and other National offices expenses and ensure charging the costs to the appropriate to the relevant GC Departments and National offices
Following up with relevant department to promptly resolve any queries on all interoffice billing
Liaise with the sending WV entity to ensure that all arising matters from Blackline invoices are resolved promptly.
Receive requests for outgoing PA’s and confirm budget availability and approval.
Approve PA’s in Blackline system
Review and approval of all incoming Blackline invoices from other WV entities in the System
Review monthly VFI transactions and ensure appropriate journal entries are passed to transfer expenses to the VFI database


General Ledger Reconciliation, Direct Charges & Bank Reconciliations


Review all EARO related direct charges, concur and credit card charges in the GL and ensure timely posting of expenses in EARO books.
Management of Account 300 on a monthly basis and ensure there are no reconciling items that remain pending for more than 30 days.
Liaising with GC Accounting on outstanding GL Items to resolve them in a timely manner.
Review Bank Reconciliation of all WV EARO Bank accounts by the 5th of each month and flag all action items to the team members


Grants Finance Management for EARO Projects


Provide oversight on financial management of all EARO bilateral projects
Review Project budgets and ensure they uploaded in Sun System in a timely manner to facilitate the preparation of periodic reports.
Monitoring the budget against spending and advising the project managers on the spending levels to avoid over/under spending.
Review periodic project financial reports and ensure they are timely submitted to donors and posted in the Financial Database.
Review project transactions to ensure compliance with donor regulations and that reports to specific donors sent as per donor requirements.
Respond to any queries resulting from the reports from, donors, FRSC and GC
Analyzing variances and ensuring adequate controls on expenses are maintained
Represent the office in meetings with Support Offices and / or Donors


Administration and Team Management & Capacity building


Oversight of the administrative function in the office
Custodian of all administration related documents and contracts
Implementation of OSHA requirements and regulations at EARO
Ensure safe custody and management of Assets at EARO including bi-annual asset inventories
Prepare monthly and quarterly administration reports
Carry out continuous inspection on the facility with an aim of ensuring safe and conducive working environment for staff
Ensure proper administrative orientation and allocation of office space to incoming staff
Oversee end to end expatriate housing process
Support on boarding & exit process of expatriate and the importation, registration and disposal of diplomatic vehicles
Setting and monitoring targets for 6 direct reports
Provide training and induction to finance and non-finance staff in financial systems and procedures to ensure optimal productivity and compliance
Set and monitor performance standards for Finance & Administrative team and provide overall mentorship and coaching to the department staff
Identify capacity gaps and ensure appropriate development interventions for finance and administration unit


Engagement with external stakeholders


Act as the appointed officer for the organization in regard to all government services on the e-Citizen platform
Coordinating and collaborating with other departments on the implementation of the Host Country Agreement
In collaboration with other departments, provide annual returns to MOFA and any other documentation required for compliance
Serve as the contact person on all financial matters requiring legal advice and KRA engagements


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience:


Must be a committed Christian, able to stand above denominational diversities.
Attend and participate/lead in devotions.
Must adhere to security protocols.
Perform other duties as required


Required Education, training, license, registration, and certification:


Bachelor of Commerce, Economics, Accounting or Finance, Business management/ Administration or related degree
Minimum Certified Public Accountant (CPA K)
Minimum of 5 years’ relevant experience in finance and administration roles in a busy & dynamic environment.
Competency of SunSystem & Advanced Ms Excel


Preferred Knowledge and Qualifications:


Ability to work in a multi-cultural team with an empowering and outcome-oriented approach.
Strong financial management and analytical skills.
Self-initiative and proactive skills
Proficiency in written and spoken English.
The person must be results oriented, able to handle public relations, able to satisfy stakeholders and a team player.
Good interpersonal, organizational and management skills.
Integrity, commitment and respect for diversity
Ability to solve complex problems and to exercise independent judgment.
Computer literate. more

Key Responsibilities:

Production of Communications resources for RESTORE Africa

(Media, Internal, Crisis Communication, Advocacy, Community Voice Communications)


Develop compelling web-based, electronic, print, photo and video materials for effective public engagement.
Produce engaging visual content (photo and video) for broad audiences. Support staff engagement, advocacy campaigns,... and revenue generation through compelling storytelling.
Build and maintain strategic media relationships. Pitch RESTORE Africa stories to national and global media outlets for maximum program visibility.
Develop rapid-response content for partnership communications. Focus on needs assessment and impact stories for Environment and Climate Change initiatives.
Create project IEC materials and communication products. Collaborate with RESTORE Africa, World Vision Kenya, and Government of Kenya stakeholders.
Design and manage digital platforms for program visibility. Develop project story articles and social media posts that engage target audiences effectively.
Coordinate VIP visits and donor engagement activities. Identify compelling story concepts and provide comprehensive support during high-level visits.
Contribute regular content to integrated World Vision Kenya platforms. Publish articles, stories, blogs and updates on RESTORE Africa program activities.
Establish and maintain knowledge management systems for RESTORE Africa program. Document best practices, lessons learned, and technical expertise to facilitate knowledge sharing among communities, partners, and implementing teams.


Planning and Capacity Building


Manage and coordinate communications initiatives across partners and donors to ensure communications initiatives are aligned.
Provide communications advice including crafting of relevant messages and use of the right media
Create relationships and connections utilizing various channels for information sharing, learning, influence to help shape and advance the communications agenda;
Develop strategic solutions to given communications challenges.
Conceptualization of video productions with WVK Videographer;
Facilitate training on communications for development skills for RESTORE Africa Staff and Consortium members’ staff;
Train and position approved media spokespersons to respond to media inquiries and achieve positive coverage for RESTORE Africa and World Vision Kenya.
Support the Resource Acquisition and Management (RAM) team by producing communication resources/materials for marketing of the RESTORE Africa grant


Learning, Documentation and Quality Assurance - 15%


Document successful stories/case studies and best, and share these during learning/knowledge management events
In consultation with MEAL and coordination with Restore Africa Program Director organize learning and knowledge sharing events
Review project publications and external marketing engagement materials for alignment to WVI quality and brand.
Ensure compliance to the Code of Engagement, maximizing positive impact for all stake holders
Provide timely and quality project reports as required


KNOWLEDGE/QUALIFICATION FOR THE ROLE

Required Professional Experience


Minimum four (4) year’s professional experience in communications, journalism or public relations
Experience in writing/communication of Environment and Climate Change (ECC) and other L&R Initiatives will be preferred.
Must be a self-starter with proven analytical, problem solving skills and ability to work with minimum supervision;
Thorough knowledge of the communication and media industry with strong media links;
Proven experience in social media engagement.
Ability to achieve results working in a multi-cultural organization, including leveraging differences and addressing diversity issues for improved team effectiveness;
Demonstrate creativity and embrace innovation in the work environment to improve and evolve processes
Should be a team player;


Required Education/Qualification/Certification/License


Minimum Bachelor’s degree in Communications/Journalism or other relevant training from a recognized university;


Preferred Knowledge/Qualification


Excellent oral and writing skills; ability to convey complex information in a straightforward, interesting and motivating manner;
Must have good photography skills;
Competent in new digital platforms and devices and traditional office applications (Word, Power point and excel);
Possess excellent knowledge of the Humanitarian Development Field. more

Key Responsibilities

Strategic Framework Development


Co-create and evolve a global retention best practices framework and sponsor experience model, grounded in evidence and responsive to the varied needs of Support Offices.
Highlight and promote shared understanding of core retention drivers such as early engagement, compelling impact storytelling, sustained gratitude, and meaningful... goodbyes.
Support the development of lifecycle-aligned experiences that foster long-term connection between sponsors and the child sponsorship journey.
Serve as the central point of accountability for defining, evolving, and curating best practices that drive sponsor retention and satisfaction across Support Offices. Ensure these are accessible, tested, and continuously updated based on global learnings


Support Office Consultation


Partner with Support Offices to explore retention challenges, interpret sponsor behaviour data, and co-develop contextualized retention strategies.
Share adaptable tools, frameworks, and models that Support Offices can tailor to improve sponsor loyalty and reduce churn.


Support Office Collaboration and Capacity Building


Intentionally build Sponsorship marketing capabilities across the Partnership
Enable connection and learning across the partnership with shared learning, peer exchange, and problem-solving (e.g., through working groups, learning calls, and knowledge hubs).
Build a collaborative Community of Practice focused on innovating child sponsorship product.
Identify patterns across Support Offices and surface shared learning opportunities to accelerate adoption of best practices. Lead structured feedback loops that connect learnings from local pilots to global strategy refinement


Leverage Data and Insights


Effective use of global retention data, including cancellation trends and key behaviours across the sponsor lifecycle data to highlight the best and promising practices
Translate findings into practical insights, learning briefs, and resources that Support Offices can use to refine their retention approaches.
Lead the translation of global and local sponsor behaviour data into actionable strategies by synthesising patterns, identifying performance gaps, and prioritising next-step interventions in collaboration with Support Offices.


External Trends and Pilots


Continuously monitor and assess innovations in supporter engagement and retention from both the nonprofit and commercial sectors. Translate these into actionable tools and testable models for SO adoption
Encourage and support collaborative pilot initiatives and shared testing of promising retention models across multiple Support Offices.


Knowledge, Skills and Capabilities

Required Skills and Experience


Bachelor’s or master’s degree in business, Marketing, or related field.
Advanced education, certification or equivalent experience in fundraising, customer experience, or data and analytics an advantage
5+ years of experience in product marketing, ideally with charity sector experience
5+ years managing large, complex projects with multiple stakeholders in a global environment.
Strong understanding and experience in customer experience design
Excellent written and verbal communication skills
Strong in the use of data and insights to drive marketing decisions
Experience with marketing tools and technology
Highly relational with ability to effectively collaborate and influence globally
Process simplification to drive efficiency and deliver an effective end-to-end experience
Active Christian faith and alignment with World Vision’s mission and values
Excellent written and verbal English is required.


Preferred Skills and Experience


10+ years of proven success employing cross-functional partnerships to increase effectiveness of marketing.
Knowledge of and experience working with World Vision Support Offices.


Travel and Work Environment


Occasional international travel may be required
As expected for a virtual office environment with the addition of travel and the need to accommodate work across multiple time zones. more

Major Responsibilities

Knowledge Management & Community of Practice Leadership - 50%


Design and implement KM systems to support both GAM and WASH communities.
Maintain and enhance platforms like Proposal Pro and WVCentral for access, learning, and knowledge-sharing.
Curate content, guidance, and best practices that align with both sectors’ evolving needs.
Administer and support... global CoPs, webinars, e-newsletters, and forums.Engage external institutions to bring innovation into the KM ecosystem.


Strategic Learning & Project Systems Lead (Proposal Pro, eCampus, SharePoint, AI & Capability Development) - 40%

Proposal Pro Oversight & Enhancement


Lead the end-to-end management of Proposal Pro, World Vision’s global grant learning and support platform accessed by over 1500 staff.
Strategically analyze user engagement data and stakeholder feedback to improve platform usability, content relevance, and alignment with partnership-wide grant acquisition needs.
Design and deliver training modules, capacity-building sessions, and annual reviews to ensure the platform reflects evolving donor requirements and internal guidance


Project Management of Learning Platforms & Innovation Tools


Provide project management leadership for implementation and optimization of eCampus, SharePoint, and emerging AI tools, ensuring systems are fit for purpose and integrated into broader learning strategies.
Supervise workplans, reporting cycles, budget tracking, and stakeholder communications across cross-functional initiatives.
Serve as a liaison between the GAM and WASH teams to ensure coordinated execution of learning and knowledge-sharing projects with measurable outcomes.


Capability Development & Technical Learning Frameworks


Support the WASH Capacity development system by updating assessments against the competency framework and work with other sector KMs to monitor and evaluate sector capability
Support the design and rollout of learning assets supporting staff onboarding and professional growth pathways.
Partner with People & Culture and Learning & Development teams to deliver sector-wide training programs and assessment tools.
Integrate global best practices and innovations into learning systems to enhance programming quality and staff capacity.


Strategic Communications (Internal and External) - 10%


Develop integrated communications strategies for WASH and GAM aligned with WV global goals.
Craft high-impact materials to showcase WVI’s thought leadership and grant success stories.
Manage newsletters, SharePoint, StoryHub contributions, and external media engagement.
Collaborate with Comms & Marketing, SOs, ROs, and FOs for messaging consistency and audience reach.


Required qualifications and experience


Master’s degree in Public Health, Development, Engineering, or related field
3+ years of experience in WASH and grants management
3+ years in KM and CoP development.
3+ years of project management experience.
Proven skills in communication, adult learning, and platform governance (e.g. SharePoint, WVCentral).
English (verbal and writing)


Preferred Experience,  Knowledge and/or other Qualifications ​


Proposal Pro certification and experience managing large knowledge systems.
Editing and publishing skills.
Familiarity with donor landscape mapping.
Website and database management exposure.
Language: English (Fluent); Spanish or French desirable. more

JOB PURPOSE:

As a Cloud FinOps Analyst, you will serve as the strategic nexus between Finance, IT, and engineering teams, driving financial accountability and cost efficiency across our global cloud footprint. You will leverage data-driven insights and governance frameworks to optimize cloud investments, enable transparent chargeback models, and support mission-critical programs with scalable,... cost-effective solutions.

KEY RESPONSIBILITIES:

Cost Analytics & Reporting


Aggregate, normalize, and analyze multi-cloud consumption data (AWS, Azure, GCP) to identify trends, anomalies, and cost-saving opportunities.
Develop and maintain dashboards, scorecards, and executive-level reports on cloud spend, forecast accuracy, and cost allocation.


Budgeting, Forecasting & Governance


Partner with Finance and business unit leaders to establish rolling cloud budgets, consumption forecasts, and variance analyses.
Implement and enforce FinOps governance policies, tagging standards, and budget guardrails to ensure adherence to organizational financial controls.​


Chargeback/Showback Implementation


Design, deploy, and continuously refine chargeback and showback mechanisms that allocate cloud costs to product lines and projects, driving ownership and accountability.
Educate stakeholders on FinOps principles, fostering a culture of cost transparency and shared responsibility.


Cost Optimization Initiatives


Collaborate with architecture and engineering teams to execute rightsizing, Reserved Instance/Savings Plan procurement, spot-instance strategies, and automated shutdown schedules.
Lead continuous improvement sprints—within Agile delivery cycles—to implement infrastructure-as-code (IaC) cost-management controls and automation.


Stakeholder Engagement & Advisory


Act as the subject-matter expert to advise senior leadership on cloud financial implications of new services, migration patterns, and emerging technologies.
Facilitate FinOps training workshops and working sessions to embed best practices across global technical teams.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s degree in Finance, Accounting, Information Systems, Computer Science, or related discipline.
3+ years of experience in cloud financial management, cost optimization, or FinOps within a large-scale, multi-cloud environment.
Proficiency with cloud cost tools (e.g., AWS Cost Explorer, Azure Cost Management, GCP Billing), FinOps platforms (e.g., CloudHealth, Apptio), and BI/reporting solutions (Power BI, Tableau).
Strong financial acumen, including budgeting, forecasting, variance analysis, and P&L reconciliation.
Demonstrated ability to translate complex financial data into actionable insights and executive summaries.
Technical Collaboration: Hands-on familiarity with IaC (Terraform, ARM templates), scripting (Python, PowerShell), and CI/CD pipelines to embed cost controls within DevOps workflows.
Analytical Rigor: Expert problem-solving skills for diagnosing cost anomalies, optimizing utilization, and reconciling billing discrepancies.
Value-Driven Mindset: Passion for maximizing cloud ROI and aligning technology spend with organizational impact metrics.
Customer-Centric Orientation: Skilled at partnering with distributed teams to balance cost reduction with uninterrupted service delivery and program outcomes.
Communication & Influence: Exceptional stakeholder management, able to facilitate cross-functional alignment and foster a culture of continuous cost optimization.
Certifications (Desirable): FinOps Certified Practitioner (FinOps Foundation), Certified Cloud Practitioner (AWS/Azure/GCP), or equivalent. more

Overview

The Senior Marketing Manager, Child Sponsorship Offer & Experience will be a strategic marketing leader who will partner closely with Support Offices to shape, align, and strengthen the child sponsorship product and sponsor experience.  This role fosters global collaboration, shares emerging practices, and ensures consistent yet locally relevant implementation informed by shared... learning and industry insights.

By championing the voice of the sponsor while balancing field realities, the role guides strategic decisions and innovations that enhance the experience for both children and sponsors. A digital-first mindset, a test-and-learn culture, and strong partnership with Support Offices will be central to driving the continued evolution of the sponsorship product—improving the marketing offer, refining product messaging, and enriching the overall sponsor journey. 

This work is key to increasing the relevance and appeal of the sponsorship product, improving sponsor satisfaction and retention, and driving growth in sponsor engagement and revenue.

Key Responsibilities

Global Product Strategy & Positioning


Co-develop and uphold a global framework for the child sponsorship product that aligns with World Vision’s mission, child impact outcomes, and sponsor expectations.
Support consistency in product messaging and experience across markets, while enabling flexibility for local contextualization.
Learn from SO case studies to develop a pricing strategy to maximise acquisitions and revenue


Product Evolution and Innovation


In collaboration with SO Marketing leaders, continuously improve the Child Sponsorship product enhancing how it is communicated, delivered, and experienced.
Test, identify and scale proven best messaging and marketing offer to improve acquisition.
Facilitate SO product innovations that can support acquisition and retention goals, including new formats, storytelling methods, or engagement approaches.
Ensure the integrity of the core product offer while helping the organization adapt to shifting donor expectations, behaviours, and technologies.
Drive the shift to a digital-first sponsor journey by identifying and scaling technologies and platforms that enhance sponsor engagement, retention, and personalisation—especially in mobile and social touchpoints


Partnership and Enablement


Collaborate with Support Offices and co-develop experience design strategies, storytelling frameworks, and sponsor engagement tactics.
Create and curate adaptable tools, templates, and messaging resources that offices can use to support the sponsor journey.


Research and Insights


Facilitate global research initiatives to understand sponsor needs, motivations, and responses to different product expressions.
Monitor industry and donor trends to identify new directions for experience design and value communication.


Support Offices (SOs) Collaboration and Capacity Building


Intentionally build Sponsorship marketing capabilities across the Partnership
Enable connection and learning across the partnership with shared learning, peer exchange, and problem-solving (e.g., through working groups, learning calls, and knowledge hubs).
Build a collaborative global community focused on innovating and strengthening the child sponsorship product.
Act as a consultative partner to Support Offices by listening, co-designing and leading workshops and providing strategic advice to meet context-specific sponsor experience needs while ensuring alignment with the global sponsorship product framework.


Continuous Improvement


Partner with Insights, Field Operations and other key partners to assess the effectiveness of product elements through sponsor engagement and satisfaction data.
Promote a test-and-learn culture by piloting sponsor engagement strategies and product innovations in collaboration with SOs, incorporating feedback and performance data to iteratively refine approaches.
Support an iterative, feedback-driven approach to product development, grounded in insights gathered from Support Offices and sponsors.
Collaborate with key teams to define key experience KPIs, track progress, and guide ongoing product and strategy refinements


Knowledge, Skills and Capabilities

Required Skills and Experience


Bachelor’s or Master’s degree in Business, Marketing, or related field.
Advanced education, certification or equivalent experience in fundraising, customer experience design and digital marketing, an advantage
5+ years of experience in product marketing, ideally with charity sector experience
5+ years managing large, complex projects with multiple stakeholders in a global environment.
Strong understanding and experience in customer experience design
Excellent written and verbal communication skills
Experience defining and using success metrics (e.g., NPS, retention, digital engagement) to drive continuous improvement in product marketing and donor experience
Strong in the use of data and insights to drive marketing decisions
Experience with marketing tools and technology
Highly relational with ability to effectively collaborate and influence globally
Process simplification to drive efficiency and effective end-to-end experiences
Active Christian faith and alignment with World Vision’s mission and values
Excellent written and verbal English is required.


Preferred Skills and Experience


10+ years of proven success in employing cross-functional partnerships to increase effectiveness of marketing.
Knowledge of and experience working with World Vision Support Offices


Travel and Work Environment


15% international travel
As expected for a virtual office environment with the addition of frequent travel and the need to accommodate work across multiple time zones. more

JOB PURPOSE:

The Service Desk Manager leads the global IT service desk function, ensuring consistent, responsive, and high-quality support for users across multiple regions and time zones. This role defines service performance standards, manages regional support teams, and fosters a culture of accountability and customer care. By leveraging best practices in ITSM, user experience, and incident... management, the manager ensures timely resolution of issues, supports continuous improvement initiatives, and strengthens end-user satisfaction across field and office environments.

KEY RESPONISBILITIES:


Manage and improve service desk processes, SLAs, and knowledge base quality.
Coordinate multilingual and regional service desk support models.
Analyze ticket trends to drive improvement and training initiatives.
Ensure high user satisfaction through timely and effective communication.
Collaborate across Global Technology & Digital (GTD) business units with TBM and ITSM leads to ensure service desk alignment with digital workplace adoption.
Provide support, guidance, and collaboration to field office IT staff across all regions.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s degree in Computer Science, Information Systems, or a related field.
Demonstrated proficiency in written and verbal communication in English.
Proven experience leading global IT support or service desk teams.
Customer-first mindset with operational excellence.
Hands-on with service desk platforms and reporting tools.
Strong communication, leadership, and people development skills.
Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams. more

JOB PURPOSE:

The Cloud Database Administrator (Cloud DBA) is responsible for the performance, integrity, and security of cloud-based databases across global systems. This role supports both operational and strategic initiatives, ensuring that database services are scalable, resilient, and optimized to support humanitarian and development programs worldwide.

KEY... RESPONSIBILITIES:


Provide support, guidance, and collaboration to field office IT staff across all regions to ensure consistent service delivery and alignment with global standards.
Manage and maintain cloud-based databases (e.g., Azure SQL, Amazon RDS, PostgreSQL, MySQL) across production and non-production environments.
Implement and monitor backup, high availability, and disaster recovery strategies.
Optimize database performance through indexing, tuning, and automation.
Ensure database security and compliance with organizational and regulatory requirements.
Collaborate with developers, architects, and infrastructure teams to support application performance and scalability.
Implement Infrastructure as Code (IaC) practices for consistent and automated database deployments.
Conduct proactive monitoring and capacity planning using ITOM tools.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s degree in programming/systems, computer science, information systems, or mathematics, specialized training, certification or equivalent work experience.
Has a broad level of understanding surrounding information systems and application and/or web standards.
Preference will be given to candidates with experience in Terraform and Azure DevOps. Familiarity with GitHub Actions, Ansible, or scripting tools such as PowerShell or Python is highly desirable.
Security-first mindset is essential in all aspects of cloud infrastructure and operations.
Strong understanding of IT Operations Management (ITOM) and database observability.
Experience with public cloud platforms (Azure, AWS) and cloud-native database services.
Problem-solving skills with a value-driven mindset, focusing on service optimization and reliability.
Customer-centric approach—understanding how database performance impacts end-user experience and business outcomes.
Strong scripting and automation skills (e.g., PowerShell, Terraform, Python) for DevOps integration. more

Job Description:


The Statistical Modeler will design and implement advanced statistical models to analyse Annual Impact Measurement (AIM) data, extracting meaningful insights to inform decision-making at the Global level and Field Office level. Responsibilities include performing robust statistical modelling, interpreting results, and delivering actionable recommendations through reports and... dashboards. The role also involves ensuring data accuracy, enhancing methodologies, and collaborating with stakeholders to support impactful, data-driven strategies.


MAIN RESPONSIBILITIES

Analyse large and complex datasets from Annual Impact Measurement (AIM) surveys at the global level and the field office level using advanced statistical modelling techniques (e.g., regression, GLM, causal inference, propensity score matching, etc.):


Design and automate data transformation workflows and computational rule applications to streamline indicator calculation and improve reproducibility.
Monitor and troubleshoot computational rule outputs to ensure data quality and consistency across reporting cycles. 
Prepare clear and impactful descriptive summaries of AIM data trends and related recommendations to inform decision-making. 
Support stakeholders in navigating dashboards and interpreting indicator figures generated through automated computations. 
Perform exploratory data analysis to understand the structure and content of AIM datasets.
Clean and preprocess datasets to ensure accuracy, consistency, and readiness for analysis.
Conduct hypothesis testing guided by sector leads and key stakeholders’ programmatic decisions.
Apply advanced statistical models (e.g., regression, GLM, causal inference) to uncover meaningful patterns, relationships, and impact drivers in AIM data.
Develop and implement predictive models (e.g., time series analysis) to forecast trends and support data-driven decision-making.
Collaborate closely with data analysts from the AIM team to ensure insights are shared and address complex data challenges.


Create and maintain dashboards and reports to communicate findings to stakeholders:


Design and implement interactive, user-friendly dashboards that present key results.
Draft clear, concise, and visually appealing summary reports for diverse audiences, including internal teams and external stakeholders.
Update dashboards and reports regularly to reflect the latest data and analysis results.
Develop presentation materials that effectively convey findings and insights to both technical and non-technical audiences.


Interpret and translate statistical insights into actionable recommendations for non-technical audiences:


Simplify complex findings into accessible narratives using clear language and visuals (e.g., charts, infographics, and diagrams).
Facilitate workshops or training sessions to help stakeholders interpret data and apply findings to decision-making.
Create guidance documents or user manuals for dashboards and reports to ensure continued usability by stakeholders.
Work closely with Research departments to provide insights on prioritised business needs for analysis and reporting


REQUIRED KNOWLEDGE, QUALIFICATIONS, AND SKILLS


Minimum 6-8 years of experience in statistical modelling with a track record of delivering actionable insights.
Master’s or Ph.D. in Statistics, Data Science, Economics, or a related quantitative field.
Proficiency in statistical programming languages such as R or Python for data analysis and modelling
Expertise in SPSS for advanced statistical analysis and reporting
Strong understanding of causal inference techniques
Familiarity with data visualization tools, Power BI, for creating intuitive and interactive dashboards.
Experience with survey design and data collection tools, KoboToolbox, to support high-quality data gathering and management.
Excellent problem-solving skills and attention to detail.
Strong communication skills to effectively present complex analyses and insights to both technical and non-technical audiences.
Effective in written and verbal communication in English.
Available for travel up to 15% of the time.


Preferred Knowledge and Qualifications


Familiarity with machine learning techniques and their application in impact measurement or predictive modelling.
Knowledge of survey methodology and best practices in data quality assurance.
Understanding of impact frameworks and their alignment with statistical analysis. more

Job Purpose:

Reporting to the Global Director, Corporate Communications, this senior manager oversees a team working to raise World Vision’s brand—via media relations, on digital channels, and at key events—as an industry leader whose best-practice and life-changing programming brings about life in all its fullness for vulnerable children in the most challenging contexts.

The senior manager... has a dual role: to themselves promote World Vision’s field impact, policy calls and technical expertise across our core sectors and key ministries to key grant donors, policy-makers and other institutional audiences; while also ensuring team members are doing the same. Collating and monitoring all metrics related to the work of their team the Senior Manager will also ensure the team’s goals and objectives are dovetailed into and in support of priority Global Centre and Partnership strategies.

Key Responsibilities:

Managing the Impact & External Engagement Communications team


Manage a team of communications staff, ensuring they are clear about strategic goals and objectives; that any blocks to success are removed; and that staff members are able to grow and flourish in their career at World Vision
Ensure that team members work effectively; individually but also as a unit, and that the efforts and impact of the teamwork is monitored and reported on.


Boosting brand and reputation, positioning the organisation and SMEs for income growth and policy change


Amplify the organisation’s programming and policy evidence of impact, policy insight, and thought leadership to priority audiences, at the global level and beyond
Encourage and support the organisation’s best SMEs/leaders to develop as thought leaders and to raise their profile externally – all in support of key thematic areas


Supporting the organisation’s engagement with priority partners to achieve common goals


Undertake communications work that enables or that directly supports staff to collaborate with priority partners, e.g. produce videos with joint branding
Work together with priority partners on campaigns or initiatives with shared aims, and that benefit the brand and reputation of both.


Ensuring the production of engaging, high quality, brand aligned content


Work with Global Centre teams and priority thematic working groups so that priority research, reports, infographics, website content is all jargon-free, impactful, high quality and, as far as possible, newsworthy.


Gather and analyse data-driven insight into the impact of brand-building communications


All engagement with the communications products and other activities will be tracked using data gathered from media, social media and surveys
Contribute to Global Marketing and Communications engagement efforts that build team unity, collaboration and trust.


Required qualifications:


A Masters degree in English, Journalism, Communications, a related field, or equivalent experience.
Twelve years’ experience in communications or public policy/advocacy fields, ideally with experience of working in a not-for-profit.
Seven years’ experience managing staff in person and/or remote, preferably in a range of countries and cultures.
Exceptional command of written English, grammar, syntax, and style. With the proven ability to edit complex, technical, or sensitive content into accessible and engaging language. Professional fluency.
Experience of commissioning and/or producing a range of communication products, all aligned to brand and to deadline.
Familiarity with a range of communications KPIs and metrics, and software used to monitor and report on them.
Strong project/time management skills with the ability to manage multiple priorities under deadlines.
Comfortable working in a fully remote, digital environment.
Ability to travel to/within domestically and internationally as needed, though likely no more than 5-10% annually
Work hours can occasionally be in excess of 12 hours per day during difficult periods
Given the international nature of the organisation, the senior manager will need to be willing to work out of regular working hours when required


Preferred Experience,  Knowledge and/or other Qualifications


Strategic approach to reputation, positioning and communications planning and knowledge of audience engagement.
Demonstrated success in understanding audience and stakeholder needs and channel management.
Excellent written and verbal communications skills to deal with the highest level of organisation/business representatives.
Experience in commissioning, editing and publishing news and/or magazine articles.
Experience across a range of communications approaches and products. more

JOB PURPOSE:

The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business/Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and... products. 

KEY RESPONSIBILITIES:

Agile Practice Leadership


Lead the adoption and scaling of Agile practices across the Digital organization.
Serve as a transformation leader, building agile mindsets and capabilities at all levels.
Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.


Change Management


Design and implement an GTD wide change management strategy.
Ensure that change is effectively led, communicated, and embedded throughout the organization.
Support various GTD units in change readiness, stakeholder engagement, and resistance management.


Centres of Excellence (CoE) Evolution


Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.
Define and implement frameworks, best practices, and KPIs to measure performance and maturity.
Drive continuous improvement and innovation in delivery methods and outcomes.


Integration Strategy


Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.
Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.
Oversee integration architecture planning, governance, and execution.


​​​​​​​Financial Services Support


Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.
Ensure transformation initiatives align with regulatory requirements and customer needs.
Champion customer-centric design and delivery of financial products.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

Required Professional Experience


Bachelor’s or Master’s degree in Business, Technology, or related field.
15+ years in digital transformation, agile delivery, or enterprise program management.
Proven experience in leading agile transformations and change initiatives at scale.
Strong knowledge of financial services, digital platforms, and integration technologies.
Experience managing and maturing Centres of Excellence.


Key Skills & Competencies


Agile methodologies (SAFe, Scrum, Kanban, etc.)
Change Management (e.g., PROSCI, ADKAR)
Strategic thinking and execution leadership
Excellent stakeholder engagement and communication skills
Ability to influence and lead cross-functional teams
Strong understanding of digital ecosystems and product delivery


Preferred Certifications


Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)
Change Management certification (e.g., PROSCI)
PMP or PRINCE2
ITIL or equivalent service management knowledge more

JOB PURPOSE:

The Senior Manager – Endpoint Security and Network Management is accountable for the global security, performance, and availability of endpoint devices and network infrastructure across the organization. This role leads the development and execution of strategies that ensure secure, reliable, and efficient connectivity for staff in both office and field environments. Working... closely with cybersecurity, infrastructure, and field IT teams, the role is critical in safeguarding digital access, managing cyber threats, and enabling resilient operations in diverse connectivity contexts.

KEY RESPONSIBILITIES:


Manage endpoint security platforms, patching, threat detection, and response.
Oversee global network operations, performance monitoring, and firewall configuration.
Implement and monitor zero-trust, VPN, and secure remote access solutions.
Coordinate network and security support to field office IT teams and remote locations.
Ensure policy compliance and lead remediation efforts in collaboration with InfoSec and GTD Governance under TBM.
Provide support, guidance, and collaboration to field office IT staff across all regions.
Coach and mentor teams to adopt Agile ways of working as the standard approach for delivering value and driving continuous improvement, working collaboratively across all GTD business units.
Provide strategic and operational leadership in the delivery, optimization, and continuous improvement of assigned IT services.
Set direction for service delivery and operations teams, ensuring alignment with organizational priorities, FinOps principles, and GTD Governance frameworks.
Lead cross-functional collaboration efforts across GTD units, ensuring shared ownership and accountability for success.
Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
Oversee service-level performance, compliance, and vendor engagement, ensuring optimal value and risk management.
Champion field-focused support and ensure digital service reliability for all global regions, including low-connectivity environments.
Provide leadership in aligning cybersecurity, ITSM/GSM, and operations standards across all platforms under your domain.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 
Requires experience in supervising and building relationships with people at a variety of levels.
Typically has 7 to 10 years of relevant IT and business work experience. 
Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 
Expertise in endpoint protection, network security, and secure connectivity.
Strong hands-on and troubleshooting capabilities.
Experience in stakeholder engagement across technical and non-technical groups.
Security-first mindset with value-driven service delivery.
Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams. more

JOB PURPOSE:

The Senior Manager – ITSM and Operations Support provides strategic leadership for the design, implementation, and continuous improvement of IT service management processes in a cloud-centric environment. This role ensures that service delivery across infrastructure, cloud platforms, and applications is standardized, resilient, and aligned with ITIL best practices established by... Operational Excellence. Collaborating across global technology functions and regional support teams, the Senior Manager drives operational excellence, service performance, and customer satisfaction. By embedding a culture of continuous improvement and data-driven decision-making, this role ensures that digital services remain responsive, scalable, and mission-aligned for field and office contexts alike.

KEY RESPONSIBILITIES:


Lead the implementation and adoption of ITSM processes such as incident, problem, change, and service level management in alignment with frameworks defined by the Operational Excellence team.
Oversee end-to-end service delivery across infrastructure, cloud platforms, and application teams to ensure consistent performance and user satisfaction.
Drive operational maturity through the implementation of service level management, change control, incident, and problem management frameworks.
Collaborate across GTD business units to ensure alignment of service processes with cybersecurity, architecture, cloud, and field IT teams.
Collaborate with the Operational Excellence team to provide field-level insights and feedback that inform ITSM process evolution and continuous improvement efforts.
Champion a customer-centric approach to IT services, ensuring support is responsive to the needs of both field and office staff.
Utilize data and analytics to identify trends, track KPIs, and inform service improvements and resource planning.
Lead service governance and manage escalations to ensure timely resolution of critical service issues.
Promote and coach Agile and Lean practices to support adaptive, iterative delivery of service improvements.
Support global operations and regional service teams to ensure scalable and context-sensitive delivery in diverse environments.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s degree in Computer Science, Information Systems, or a related field.
Demonstrated proficiency in written and verbal communication in English.
Proven leadership in ITSM and service operations within complex, cloud-enabled IT environments.
Deep knowledge of ITIL and practical experience implementing service management frameworks at scale.
Strong analytical and service performance monitoring skills, with ability to interpret data into actionable insights.
Demonstrated success in cross-functional collaboration, particularly across infrastructure, cloud, application, and cybersecurity teams.
Experience supporting distributed global teams, with understanding of the challenges in field and humanitarian settings.
Familiarity with Agile and Lean principles, with a focus on iterative service improvement and operational efficiency.
Effective communication and stakeholder engagement skills across technical and non-technical audiences.
Security-first mindset and awareness of compliance requirements in global IT operations more

JOB PURPOSE:


The Senior Manager – Digital Platforms and Infrastructure Applications is responsible for leading the global management, modernisation, and operational support of the organization’s shared digital platforms. This includes Microsoft 365 productivity tools, Box, cloud databases, and legacy systems such as Domino. The role plays a critical part in driving platform consolidation,... enabling secure and scalable collaboration services, and supporting digital workplace adoption across both global offices and field offices.
As a key leader within the Infrastructure & Operations function, this role partners closely with teams across Cybersecurity, Architecture, TBM (Digital Workplace, Governance), Field IT, and Application Support to ensure end-to-end performance, user satisfaction, and modernization of the digital platforms' ecosystem.


KEY RESPONSIBILITIES:


Oversee the operational delivery and lifecycle management of shared collaboration and productivity platforms including Microsoft 365, Box, cloud-native databases, and Domino servers.
Drive modernization of the shared application environment, leading efforts to decommission legacy platforms and migrate to scalable, cloud-native solutions.
Ensure platforms are secure, compliant, and optimized for both field and office environments, in collaboration with the Cybersecurity team.
Oversee technical operations, system upgrades, licensing, and vendor management across shared applications.
Partner with Architecture and ITSM teams to ensure platform integration, service reliability, and alignment with governance standards.
Act as a senior escalation point for major incidents, critical risks, and operational challenges, ensuring timely resolution and stakeholder communication.
Collaborate across GTD business units to ensure consistent delivery, platform usability, and continuous improvement.
Collaborate with the Digital Workplace team (under TBM) to support adoption goals, contribute to platform governance, and ensure operational readiness of roadmap initiatives.
Coach and mentor teams in Agile ways of working, fostering iterative delivery and platform evolution.
Provide platform support guidance to regional and field IT teams, ensuring accessibility and functionality in low-connectivity settings.
Contribute to adoption strategies of the digital workplace in partnership with the TBM team.
Work collaboratively within Agile teams, embracing iterative delivery, continuous improvement, and adaptive planning as part of the organization's new ways of working.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:


Bachelor’s Degree in Computer Science, Information Systems, or other related field. Or equivalent work experience. 
Requires experience in supervising and building relationships with people at a variety of levels.
Typically has 7 to 10 years of relevant IT and business work experience. 
Requires demonstrated ability to launch and deliver a single IT project on time and within budget. 
Strong technical understanding of Microsoft 365, cloud database environments (e.g., Azure SQL), Box, and Domino.
Demonstrated success in managing platform transitions, system upgrades, and modernization programs.
Working knowledge of Agile delivery methods and coaching teams in iterative improvement.
Foundational knowledge of Agile principles and practices, with the ability to contribute effectively in cross-functional Agile teams.
Security-first mindset with experience in identity, access management, and data compliance.
Excellent collaboration and stakeholder engagement skills across global, cross-functional teams.
Experience working in humanitarian or decentralized global organizations is desirable. more