JOB PURPOSE:

The Head of Digital Transformation & Delivery Excellence will lead and embed Agile practices, oversee organizational change management, and drive performance improvements across key Centres of Excellence (CoEs) including Project Management, Business/Systems Analysis, Quality Assurance and Integration & Automation as well as the digital financial and supply chain services and products. 

KEY RESPONSIBILITIES:

Agile Practice Leadership


Lead the adoption and scaling of Agile practices across the Digital organization.
Serve as a transformation leader, building agile mindsets and capabilities at all levels.
Coach leadership teams and squads to continuously improve delivery performance and customer-centricity.


Change Management


Design and implement an GTD wide change management strategy.
Ensure that change is effectively led, communicated, and embedded throughout the organization.
Support various GTD units in change readiness, stakeholder engagement, and resistance management.


Centres of Excellence (CoE) Evolution


Strengthen the Project Management Office (PMO), Business Analysis, and Quality Assurance CoEs.
Define and implement frameworks, best practices, and KPIs to measure performance and maturity.
Drive continuous improvement and innovation in delivery methods and outcomes.


Integration Strategy


Develop and implement a comprehensive digital integration strategy that aligns systems, platforms, and data across the enterprise.
Collaborate with technology and business leaders to ensure seamless service delivery and enhanced customer experience.
Oversee integration architecture planning, governance, and execution.


​​​​​​​Financial Services Support


Partner with product, risk, and technology teams to accelerate the delivery of digital financial services and solutions.
Ensure transformation initiatives align with regulatory requirements and customer needs.
Champion customer-centric design and delivery of financial products.


KNOWLEDGE/QUALIFICATIONS FOR THE ROLE:

Required Professional Experience


Bachelor’s or Master’s degree in Business, Technology, or related field.
15+ years in digital transformation, agile delivery, or enterprise program management.
Proven experience in leading agile transformations and change initiatives at scale.
Strong knowledge of financial services, digital platforms, and integration technologies.
Experience managing and maturing Centres of Excellence.


Key Skills & Competencies


Agile methodologies (SAFe, Scrum, Kanban, etc.)
Change Management (e.g., PROSCI, ADKAR)
Strategic thinking and execution leadership
Excellent stakeholder engagement and communication skills
Ability to influence and lead cross-functional teams
Strong understanding of digital ecosystems and product delivery


Preferred Certifications


Agile certifications (e.g., SAFe Program Consultant, Certified Scrum Professional)
Change Management certification (e.g., PROSCI)
PMP or PRINCE2
ITIL or equivalent service management knowledge