Key Responsibilities


Lead and mentor a team of agents
Address absenteeism and performance issues constructively
Monitor KPIs and SLAs to ensure operational excellence


Skills & Qualifications 


Deep understanding in the BPO industry
English B2+/C1
Proficiency in data analysis and reporting tools
Experience with CRM, ERP, and scheduling platforms
Work Schedule: ON-SITE... Royal Offices, Mogotio Road, Westland
Full-time (45 hours/week) | Full availability required more

We are seeking Customer Service Representatives that share our passion for providing service excellence. At Inktel, we are driven by our passion for people: Our clients, their customers, and our amazing team of service representatives!


Responsibilities:


Strong desire to be helpful and take ownership to resolve customer situations
Identify root cause of inquiries by asking probing... questions to determine the best solution
Provided customer relationship management tool to research inquiries and document customer interactions
Receive and respond to inbound customer inquiries via phone, email, and text while updating internal computer applications and systems
Maintain required product knowledge to deliver best in class service
Exhibit a positive attitude and bring enthusiasm to work each and every day
Proven record of great attendance and demonstrating skills as a team player


Skills and qualifications - Hard and soft skills:


Excellent interpersonal and verbal skills, clear diction, tone, and knowledge/use of proper grammar
Ability to explain complex, step-by-step processes to customers over the phone
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Must be able to communicate effectively with customers, management, and co-worker more

Responsibilities

E-commerce Management (Shopify):


Optimize product display pages (PDPs), manage seasonal merchandising, execute product launches and promotions, and monitor site performance daily.


Email & SMS Marketing (Klaviyo):


Build and manage automated flows (welcome, post-purchase, abandoned cart, winback) and coordinate regular campaign sends.


Analytics &... Optimization:


Use Shopify, Klaviyo, and Google Analytics to track performance metrics and recommend improvements to conversion, AOV, bounce rate, and customer experience.


Content & Blog Management:


Publish editorial content and collaborate on seasonal storytelling aligned with brand campaigns.


Technical Liaison:


Communicate with the offshore development team to resolve bugs and implement updates.


Requirements


3+ years of experience managing DTC e-commerce (preferably in beauty, wellness, or lifestyle).
Proficiency in Shopify and Klaviyo (email and SMS).
Strong analytical skills using GA and other tools.
Excellent eye for UX, copywriting, and project management.
Self-driven and collaborative in a remote work environment. more

We’re hiring a Sales Representative – Reservations to join our vibrant and goal-driven team! In this role, you’ll speak with potential customers over the phone, guide them through the booking process, and use proven sales techniques to convert interest into confirmed reservations. Every interaction is an opportunity to deliver an exceptional experience and help someone book with confidence.

Key... Responsibilities


Persuasively close reservation sales over the phone with clarity and confidence.
Provide friendly, professional support throughout the booking process.
Actively listen to customer needs and address concerns with empathy and expertise.
Apply proven sales strategies to achieve high conversion rates.
Deliver exceptional customer experiences with precision and care.
Consistently meet and exceed sales, quality, and attendance targets.


Skills & Competencies


Customer Service Excellence: Handle inquiries professionally and resolve issues with ease.
Sales & Persuasion: Confidently influence customer decisions and close deals.
Active Listening: Understand customer needs and respond with clarity and empathy.
Attention to Detail: Ensure accurate data entry and booking information.
Tech-Savvy: Comfortable using reservation systems, CRMs, and digital tools.
Time Management: Handle multiple calls while maintaining high service standards.
Team Collaboration: Share knowledge and support team goals.


Requirements


Excellent command of spoken and written English.
Previous experience in sales or call center environments is preferred.
Outstanding communication skills and a customer-first mindset.
Self-motivated, eager to learn, and results-driven. more

The Junior Recruitment Consultant is responsible for deeply understanding client needs and defining the ideal candidate profile. This role serves as the main point of contact between the client and the recruitment process, ensuring smooth communication and high-quality outcomes.

Key Responsibilities


Conduct detailed interviews with clients to understand their requirements and... expectations.
Identify key skills, competencies, and characteristics needed for each role.
Research and analyze the job market to identify suitable candidates.
Collaborate with hiring managers to align client expectations with market realities.
Act as a liaison between clients and candidates throughout the recruitment process.
Provide regular updates to clients and stakeholders on the progress of each search.
Renegotiate terms with clients when necessary.
Follow up with clients via calls and emails.
Coordinate with recruiters to ensure a steady pipeline of candidates.
Maintain accurate and up-to-date reports.
Meet individual goals and contribute to team objectives.


Skills and Qualifications


1–2 years of experience in project coordination or recruitment, preferably in BPO environments.
Excellent communication and empathy skills.
Ability to interpret and translate client needs into clear requirements.
Results-oriented with strong time management and organizational skills. more

Responsibilities:


Manage scheduling and appointment coordination.
Handle administrative documentation and file organization.
Assist with daily office operations to support the team.
Communicate with clients, vendors, and team members professionally.  Update and maintain records using Microsoft Office tools.
Support billing, HR duties, and other administrative functions. 


Skills... & Tools:


Microsoft Office Suite (Word, Excel, Outlook).
Experience with PDF tools (Nitro Pro).
Ability to manage data, reports, and documentation efficiently.
Strong problem-solving skills and adaptability.
Excellent communication and organizational abilities. 


Who We're Looking For:


A detail-oriented multitasker who thrives in structured environments.
Someone proactive and resourceful, ready to take initiative.
An individual eager to support business operations with efficiency. more

We you a highly organized and proactive professional with exceptional executive management and communication skills? This is your chance to work closely with a CEO in a fast-paced, professional environment!


Key Responsibilities:


Manage CEO’s schedule and communications
Coordinate meetings and strategic projects
Handle confidential information with discretion