Description:


Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.


Requirements:


Grade 12 or minimum of 1 (one) year work related experience
Ability to communicate in English and the dominant language spoken in the... geographical area where the position is available
Ability to perform basic calculations accurately
Must have strong administration skills
Must be willing to work shifts, weekends and Public Holidays
Must be able to work under pressure


Cash Handling


Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
Ensure goods are correctly identified and captured on the Point of Sale Terminal.
Capture the correct payment type received from Customers on the Point of Sale Terminal
Ensure you have sufficient change at all times
Ensure Pick-ups are done accurately and within the set parameters
Ensure Cash-ups are done accurately at the end of your shift
Ensure all your daily takings have been dropped into the Drop Safe / vault
Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.


Administration


Sign, compile, and file all related documentation relating to the Cashiers function


Ready for Business


Adhere to Ready for Business and Beyond my Control as per the CB Way


Customer Service


Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
Direct Customers to relevant person who can assist him / her
Ensure that you comply with the company’s dress code


Safety (OHSA) Requirements


Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
Report any discrepancies to the Store Manager


Security Awareness


Security (e.g. ensure system password control at till point are adhere to)
Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders " more

Description:


Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.


Requirement:


Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
Grade 12 without related work experience
Ability to communicate in English and the dominant language spoken in the geographical... area where the position is available.
Valid South African ID or work permit
Ability to perform basic calculations accurately.
Must be willing to work shifts, weekends and public holidays
Must be able to work under pressure


Customer Service


Advise and assist Customers on correct products and queries.
Assist with and resolve Customer complaints


Merchandising Standards


Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.


Housekeeping


Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule


Safety (OHSA) Requirements


Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
Report any discrepancies to the Store Manager


Manage Stock Loss


Report damaged stock within area of responsibility to Store Manager


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Collaborate


Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
Able to deal with daily conflict situations effectively


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders more

Description:


Ensure relevant documentation for all transactions is checked and recorded when stock and / or fixed assets leave the Store or when Customers return stock.


Requirements:


Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years’ work related experience
Ability to communicate in English and the dominant language spoken in the geographical area where... the position is available
Must be literate
Must have strong numeric skills
Proven attention to detail
Must be able to work under pressure
Must be willing to work shifts, weekends and Public Holidays


Security


Ensure no goods leave Cashbuild stores without the relevant documentation
Completed correct and full
Correct date, time, sequence, and signature on document has been captured
Ensure all Customer returns are correctly recorded in the End Controller book and authorised
Ensure back up employee available for area of responsibility with shift changes, lunch, and tea breaks
Sign the End Control keys IN / OUT daily
All exit / entry doors must be closed if not in use
To ensure that loading and off-loading shutter doors are closed at all times where not in use
Report all suspicious behaviour and vehicles which could pose a risk to Cashbuild and its Customers to Management
Conduct random searches on Employees when they leave the Store


Customer Service


Offer fast, friendly and efficient service to all Cashbuild Customers when checking in and out Customers goods
Direct Customers to relevant person who can assist him / her.


Ready for Business


Adhere to Ready for Business and Beyond my Control as per the CB Way


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders more

Description:


Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for


Requirements:


Grade 12 or minimum of 1 (one) year work related experience
Ability to communicate in English and the dominant language spoken in the... geographical area where the position is available
Ability to perform basic calculations accurately
Must have strong administration skills
Must be willing to work shifts, weekends and Public Holidays
Must be able to work under pressure


Cash Handling


Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
Ensure goods are correctly identified and captured on the Point of Sale Terminal.
Capture the correct payment type received from Customers on the Point of Sale Terminal
Ensure you have sufficient change at all times
Ensure Pick-ups are done accurately and within the set parameters
Ensure Cash-ups are done accurately at the end of your shift
Ensure all your daily takings have been dropped into the Drop Safe / vault
Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.


Administration


Sign, compile, and file all related documentation relating to the Cashiers function


Ready for Business


Adhere to Ready for Business and Beyond my Control as per the CB Way


Customer Service


Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
Direct Customers to relevant person who can assist him / her
Ensure that you comply with the company’s dress code


Safety (OHSA) Requirements


Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
Report any discrepancies to the Store Manager


Security Awareness


Security (e.g. ensure system password control at till point are adhere to)
Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policie


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders " more

Description:


Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.


Requirements:


Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
Ability to communicate in English and... the dominant language spoken in the geographical area where the position is available
Must be literate
Must have strong numeric skills
Must be accurate and able to work under pressure
Must have basic computer skills
Must be willing to work shifts, weekends and Public Holidays.


Perpetual Inventory Counts


Count stock daily according to the PIC Count Cycle.
Investigate all variances whether positive or negative and report the results to the Store Manager.
Investigate and rectify negative stock quantities daily, after receiving approval from the Store Manager
Identify and report on damaged stock to the Store Manager.
Conduct Mini Stock-takes as and when instructed to do so by Management
Assist with Wall-to-Wall Stock-take preparations and report any areas of concern
Normal PIC counts to be done during full Stock-take


Reporting


Report variances for the day to the Store Manager and or Divisional Manager as required by the Cashbuild Way
Report all irregularities to Store Management and or Divisional Manager as required by the Cashbuild Way
Report irregularities to DM if no action is taken by the Store Manager.
Report on incorrect and poor quality pricing, SKU’s and damaged stock
Report on poor merchandising on racking and bulk area
Report on bulk stock area if special attention is required"


PIC Adjustments


Ensure all adjustments are actioned, verified for accuracy and signed off by Management.
Ensure the “End of Day Report”, is validated to yesterday’s PIC Adjustment Sheet, and filed.
Report on any adjustments not done on the day of the count cycle prior to end of trading day.


Filing and Administration


Ensure all PIC documents are completed, signed off by you, approved by the Store Manager and filed daily.


Ready for Business


Adhere to Ready for Business and Beyond my Control as per the CB Way


Customer Service


Adhere to the Cashbuild Dress code at all times,
Name badge to be displayed and visible to the Customer
Immediately assist with Customer complaints


Safety (OHSA) Requirements


Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
Report any discrepancies to the Store Manager
Ensure correct safety equipment and clothing used.


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Collaborate


Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
Able to deal with daily conflict situations effectively


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders more

Description:


To prepare all information, calculations and reports required to ensure compliance for the Group and subsidiaries with its accounting obligations in terms of International Financial Reporting standards, JSE listing requirements as well as the Companies Act and any other group related relevant information.


Requirement:


Minimum NQF 8 (Chartered Accountant)
Minimum... completed CA article training contract
Deadline driven and Flexible
Must be able to work under pressure
Must have attention to detail
Dynamic


Key Performance Area

Description


Monthly reporting
Monthly calculations, reconciliations and reporting to be performed timeously
Ensure internal reporting is in compliance with IFRS, if not then advise line management and the impact on Group external reporting
Analyse results to highlight trends for line management’s attention
Prepare and finalise quarterly board pack financial information
Ad hoc reporting, as and when required
Financial statement preparations
Prepare and finalise Group and subsidiary financial statements and ensure they are IFRS compliant
Coordinate and manage timely approval of financial statements by all relevant parties.
Assess policies within the Group and ensure they are consistently applied to all subsidiaries. If not possible, identify and communicate to line management the implication and propose how to still ensure compliance across the Group
Ensure external reporting is in compliance with IFRS
SAP hierarchy maintenance
Ensure company structures, hierarchies and chart of accounts are maintained correctly. Ensure that they updated regularly and timeously according to an approved request.
Ensure all General Ledger accounts are assigned to an owner for reconciliation
Forex
Maintain and update company and group currency exchange rates across reporting systems
Monitor and communicate to management the significant fluctuations.
Calculation and assess reasonability of the foreign currency revaluations
Ad hoc group related projects
Complete assigned projects by management that may require investigation, proposals and implementation
Lead with vision
Establishes a clear and compelling outcomes for area of responsibility
Develops appropriate action plans in order to achieve established outcomes
Ensures that employees understand their role towards the achievement of the departments outcomes
Motivates employees to achieve the established outcomes
Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
Provide Direction
Develops operational plans to enable the achievement of set objectives
Ensures adherence to policies and procedures within area of responsibility
Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
Drive for results
Constantly looks for and acts on opportunities to improve department performance
Works to exceed goals set by others
Develops stretching goals for self and department, working consistently and tenaciously to meet these
Implements clear control mechanisms to measure results against department performance objectives
Identifies barriers to performance and persists in overcoming them
Assists team members in achieving their goals
Proactively anticipates and acts on trends and evolving needs"
Think Strategically
Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
Prepares contingency plans for identified problems and situations that might occur
Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
Solve Problems
Proactively identifies problems and seeks root cause
Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
Develops and implement appropriate action plans breaking complex tasks into manageable parts
Make Decisions
Makes decisions within framework of company policies and within set time lines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Stands by own beliefs and decisions with self confidence
Plan
Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
Empower
Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
Delegates to individuals at the appropriate level
Manage Performance
Follows through on commitments made and deliver on them to achieve set objectives and targets
Takes accountability for own and or subordinates actions and implements corrective action where required
Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
Implements and manages appropriate control mechanisms to ensure department objectives are achieved
Uses appropriate behavioural skills to resolve operational performance problems
Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
Handle Pressure
Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
Calms others who are expressing frustration or anger "
Innovate
Generate unique alternatives, options or solutions to problems
Manage Change
Manages planned changes that may be brought about as a result of internal and or external circumstances
Ensures that the department responds to the changing environment and stakeholders needs and expectations"
Influence
Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
Displays appropriate, written presentation and oral communication aligned to audience requirements
Projects credibility and confidence even when faced with obstacles
Assert Authority
Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
Asserts self during interpersonal situations
Maintains and projects confidence, even in adverse circumstances
Makes a positive personal impact that is clear and concise for the audience
Facilitates open, direct two way communication
Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
Collaborate
Recognises conflict among team members and deal with it effectively
Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
Communicate
Assesses the needs of audience in order to deliver appropriate message and content
Applies communication strategies to ensure inputs from role players are discussed and acted upon
Actively shares information and ideas, and encourages others to share their views and concerns
Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships more

Minimum Requirement:


Grade 12 with at least 2 (two) years retail management experience
Valid Drivers license
Valid ID or valid work permit (local)
Must have strong accounting skills
Must be able to work under pressure
Must be computer literate (Basic computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Must have own transport and cell... phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
Must have strong Human Resources skills
Assist the Store Manager to make immediate action on any non-compliance once identified
Assist the Store Manager to manage Damage, Obsolete and Slow-moving stock items


Strategic Management


Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
Assist the Store Manager to achieve sales budgets and growth objectives by Category
Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
Assist the Store Manager with implementing and monitoring the Customer Service strategy
Assist the Store Manager to maintain Customer Audits above 95%
Assist the Store Manager with a reliable, prompt Customer Delivery Service
Assist the Store Manager to grow and maintain VIC client base
Assist the Store Manager to achieve Transaction budgets
Assist the Store Manager to recommend Range improvements to suite the market
Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
Asset Control: Stock
Assist the Store Manager to manage and control shrinkage within the Store
Assist the Store Manager to manage the PIC process
Assist the Store Manager to manage Wall to wall Stock take
Assist the Store Manager to manage and control stock movement inside the store
End Control
IBT’s
Customer Returns
Receiving
Assist the Store Manager to analyze security requirements and implement changes.
Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
Assist the Store Manager to manage Debtors and RD Cheques within the Store
Assist the Store Manager to manage Petty Cash
Assist the Store Manager to manage daily Banking
Assist the Store Manager to manage Shorts and overs
Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
Assist the Store Manager to maintenance and protection of racking and displays
Assist the Store Manager to maintenance and protection of signage (internal & external)
Assist the Store Manager to maintenance of forklift and generator
Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
Assist the Store Manager to recruit and Induct all Employees
Assist the Store Manager to ensure Training & Development are in place for the Store
Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
Ensure Checklists complete
Appointment of Safety Reps as per OHSA Act
Report Incidents
Assist the Store Manager to record all incidents
Store Trading Standards
Assist the Store Manager to maintain Housekeeping standards
Assist the Store Manager to manage Merchandising standards
Assist the Store Manager to implement and maintain the correct Planograms
Assist the Store Manager to maintain Yard and Parking Areas
Profitability
Assist the Store Manager to achieve operating income budget
Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
Assist the Store Manager to implement and maintain controls and disciplines
Assist the Store Manager to implement Corrective Action Plans where necessary
Leads with Vision
Establishes a clear and compelling outcomes for area of responsibility
Develops appropriate action plans in order to achieve established outcomes
Ensures that employees understand their role towards the achievement of the departments outcomes
Motivates employees to achieve the established outcomes
Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
Provide Direction
Develops operational plans to enable the achievement of set objectives
Ensures adherence to policies and procedures within area of responsibility
Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
Drive for results
Constantly looks for and acts on opportunities to improve department performance
Works to exceed goals set by others
Develops stretching goals for self and department, working consistently and tenaciously to meet these
Implements clear control mechanisms to measure results against department performance objectives
Identifies barriers to performance and persists in overcoming them
Assists team members in achieving their goals
Proactively anticipates and acts on trends and evolving needs"
Think Strategically
Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
Prepares contingency plans for identified problems and situations that might occur
Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
Solve Problems
Proactively identifies problems and seeks root cause
Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
Develops and implement appropriate action plans breaking complex tasks into manageable parts
Make Decisions
Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Stands by own beliefs and decisions with self confidence
Plan
Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
Empower
Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
Delegates to individuals at the appropriate level
Manage Performance
Follows through on commitments made and deliver on them to achieve set objectives and targets
Takes accountability for own and or subordinates actions and implements corrective action where required
Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
Implements and manages appropriate control mechanisms to ensure department objectives are achieved
Uses appropriate behavioural skills to resolve operational performance problems
Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
Handle Pressure
Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
Calms others who are expressing frustration or anger "
Innovate
Generate unique alternatives, options or solutions to problems
Manage Change
Manages planned changes that may be brought about as a result of internal and or external circumstances
Ensures that the department responds to the changing environment and stakeholders needs and expectations"
Influence
Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
Displays appropriate, written presentation and oral communication aligned to audience requirements
Projects credibility and confidence even when faced with obstacles
Assert Authority
Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
Asserts self during interpersonal situations
Maintains and projects confidence, even in adverse circumstances
Makes a positive personal impact that is clear and concise for the audience
Facilitates open, direct two way communication
Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
Collaborate
Recognises conflict among team members and deal with it effectively
Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
Communicate
Assesses the needs of audience in order to deliver appropriate message and content
Applies communication strategies to ensure inputs from role players are discussed and acted upon
Actively shares information and ideas, and encourages others to share their views and concerns
Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships more

Description:


Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy


Requirement:


Grade 12 with at least 2 (two) years retail management experience
Valid Drivers license
Valid ID or valid work permit (local)
Must have strong accounting skills
Must be able to work under pressure
Must be computer literate (Basic... computer literacy)
Must have strong leadership skills
Must have strong administrative skills
Must have own transport and cell phone
Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
Must have strong Human Resources skills
Date Approved:
Assist the Store Manager to make immediate action on any non-compliance once identified
Assist the Store Manager to manage Damage, Obsolete and Slow moving stock items
Strategic Management
Assist the Store Manager to develop, implement and manage a Store Business Plan for the Store ensuring it is aligned with the overall Company strategy and strategic initiatives as approved by the Divisional Manager and Operations Manager from time to time
Grow and Protect Market Share
Assist the Store Manager to achieve growth in markets share in your Store as defined in the strategy plan
Assist the Store Manager to achieve sales budgets and growth objectives by Category
Assist the Store Manager to promote customer loyalty programmes (e.g. VIC, charge cards, etc)
Assist the Store Manager to manage the distribution of advertising material to ensure maximum efficiency
Assist the Store Manager to develop action plans proactively to protect your market where you trade when competitors enter the market
Customer Service
Assist the Store Manager with implementing and monitoring the Customer Service strategy
Assist the Store Manager to maintain Customer Audits above 95%
Assist the Store Manager with a reliable, prompt Customer Delivery Service
Assist the Store Manager to grow and maintain VIC client base
Assist the Store Manager to achieve Transaction budgets
Assist the Store Manager to recommend Range improvements to suite the market
Assist the Store Manager to take action on Customer Surveys (implement action plans when required)
 
Asset Control: Stock
Assist the Store Manager to manage and control shrinkage within the Store
Assist the Store Manager to manage the PIC process
Assist the Store Manager to manage Wall to wall Stock take
Assist the Store Manager to manage and control stock movement inside the store
End Control
IBT’s
Customer Returns
Receiving
Assist the Store Manager to analyze security requirements and implement changes.
Assist the Store Manager to manage and maintain physical measures
Asset Control: Cash
Assist the Store Manager to manage Debtors and RD Cheques within the Store
Assist the Store Manager to manage Petty Cash
Assist the Store Manager to manage daily Banking
Assist the Store Manager to manage Shorts and overs
Assist the Store Manager to manage Cheques and Credit Cards
Asset Control: Fixed Assets
Assist the Store Manager to maintenance and protection of racking and displays
Assist the Store Manager to maintenance and protection of signage (internal & external)
Assist the Store Manager to maintenance of forklift and generator
Assist the Store Manager to maintenance and protection of IT Equipment and Telephone systems
Assist the Store Manager to maintenance and protection of the Safe
Human Resource Management
Assist the Store Manager to recruit and Induct all Employees
Assist the Store Manager to ensure Training & Development are in place for the Store
Assist the Store Manager to ensure Succession Planning & Career pathing is in place within the Store
Assist the Store Manager to manage manpower requirements in line with the Division and Store strategy and Company benchmarks
Assist the Store Manager to ensure open communication/relations (CARE Meetings, CB Mail) with the Store Employee Committee
Assist the Store Manager to manage Employee Relations
Store Safety (OHSA) Standards
Assist the Store Manager to manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
Ensure Checklists complete
Appointment of Safety Reps as per OHSA Act
Report Incidents
Assist the Store Manager to record all incidents
Store Trading Standards
Assist the Store Manager to maintain Housekeeping standards
Assist the Store Manager to manage Merchandising standards
Assist the Store Manager to implement and maintain the correct Planograms
Assist the Store Manager to maintain Yard and Parking Areas
Profitability
Assist the Store Manager to achieve operating income budget
Assist the Store Manager to manage the Store according to the Financial Model, benchmarks, and budgets
CB Way
Assist the Store Manager to achieve the Audit Benchmark - Monitor adherence of Company standard compliance in Store (Internal Audit Results)
Assist the Store Manager to implement and maintain controls and disciplines
Assist the Store Manager to implement Corrective Action Plans where necessary
Leads with Vision
Establishes a clear and compelling outcomes for area of responsibility
Develops appropriate action plans in order to achieve established outcomes
Ensures that employees understand their role towards the achievement of the departments outcomes
Motivates employees to achieve the established outcomes
Proactively identifies and addresses issues and risks within own department that may impede the delivery of the departments outcomes
Provide Direction
Develops operational plans to enable the achievement of set objectives
Ensures adherence to policies and procedures within area of responsibility
Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values"
Drive for results
Constantly looks for and acts on opportunities to improve department performance
Works to exceed goals set by others
Develops stretching goals for self and department, working consistently and tenaciously to meet these
Implements clear control mechanisms to measure results against department performance objectives
Identifies barriers to performance and persists in overcoming them
Assists team members in achieving their goals
Proactively anticipates and acts on trends and evolving needs"
Think Strategically
Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
Prepares contingency plans for identified problems and situations that might occur
Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
Solve Problems
Proactively identifies problems and seeks root cause
Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
Develops and implement appropriate action plans breaking complex tasks into manageable parts
Make Decisions
Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Stands by own beliefs and decisions with self confidence
Plan
Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
Empower
Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
Delegates to individuals at the appropriate level
Manage Performance
Follows through on commitments made and deliver on them to achieve set objectives and targets
Takes accountability for own and or subordinates actions and implements corrective action where required
Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
Implements and manages appropriate control mechanisms to ensure department objectives are achieved
Uses appropriate behavioural skills to resolve operational performance problems
Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
Handle Pressure
Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
Calms others who are expressing frustration or anger "
Innovate
Generate unique alternatives, options or solutions to problems
Manage Change
Manages planned changes that may be brought about as a result of internal and or external circumstances
Ensures that the department responds to the changing environment and stakeholders needs and expectations"
Influence
Persuades, convinces and influence others towards point of view as leader of the department by being aware of self ,others and context
Displays appropriate, written presentation and oral communication aligned to audience requirements
Projects credibility and confidence even when faced with obstacles
Assert Authority
Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
Asserts self during interpersonal situations
Maintains and projects confidence, even in adverse circumstances
Makes a positive personal impact that is clear and concise for the audience
Facilitates open, direct two way communication
Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
Collaborate
Recognises conflict among team members and deal with it effectively
Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
Communicate
Assesses the needs of audience in order to deliver appropriate message and content
Applies communication strategies to ensure inputs from role players are discussed and acted upon
Actively shares information and ideas, and encourages others to share their views and concerns
Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships more

Description:


Accurate handling of all Point of Sale (POS) transactions and documentation, thereby ensuring Customer satisfaction. Ensure that no goods / stock pass through the Point of Sale (POS) without it being paid for.


Requirements:


Grade 12 or minimum of 1 (one) year work related experience
Ability to communicate in English and the dominant language spoken in the... geographical area where the position is available
Ability to perform basic calculations accurately
Must have strong administration skills
Must be willing to work shifts, weekends and Public Holidays
Must be able to work under pressure


Cash Handling


Ensure that all cash (including floats, and petty cash) allocated to you balance (No shorts and overs)
Ensure goods are correctly identified and captured on the Point of Sale Terminal.
Capture the correct payment type received from Customers on the Point of Sale Terminal
Ensure you have sufficient change at all times
Ensure Pick-ups are done accurately and within the set parameters
Ensure Cash-ups are done accurately at the end of your shift
Ensure all your daily takings have been dropped into the Drop Safe / vault
Ensure that all transactions relating to other stores money, deliveries, and quotes are processed correctly.
Administration
Sign, compile, and file all related documentation relating to the Cashiers function
Ready for Business
Adhere to Ready for Business and Beyond my Control as per the CB Way
Customer Service
Offer fast, friendly, and efficient service to all Cashbuild Customers when checking in and out Customers goods
Direct Customers to relevant person who can assist him / her
Ensure that you comply with the company’s dress code
Safety (OHSA) Requirements
Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
Report any discrepancies to the Store Manager
Security Awareness
Security (e.g. ensure system password control at till point are adhere to)
Ensure cash safe keeping and transport to the cash office as per the Cashbuild Way requirements
Drive for results
Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments
Solve Problems
Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems
Make Decisions
Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies
Plan
Plans within framework of operationally/department policies and procedures
Handle Pressure
Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “
Communicate
Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders " more

Description:

Perform physical cycle stock counts and verify to system stock on hand. Reconcile and investigate cause for discrepancies and capture variances identified. Identify and report on damaged stock, incorrect pricing, SKU’s.

Requirements:

Minimum Grade 12 and 1 (one) year work related experience or 2 (two) years related experience
Ability to communicate in English and the... dominant language spoken in the geographical area where the position is available
Must be literate
Must have strong numeric skills
Must be accurate and able to work under pressure
Must have basic computer skills
Must be willing to work shifts, weekends and Public Holidays.

Perpetual Inventory Counts

Count stock daily according to the PIC Count Cycle.
Investigate all variances whether positive or negative and report the results to the Store Manager.
Investigate and rectify negative stock quantities daily, after receiving approval from the Store Manager
Identify and report on damaged stock to the Store Manager.
Conduct Mini Stock-takes as and when instructed to do so by Management
Assist with Wall-to-Wall Stock-take preparations and report any areas of concern
Normal PIC counts to be done during full Stock-take

Reporting

Report variances for the day to the Store Manager and or Divisional Manager as required by the Cashbuild Way
Report all irregularities to Store Management and or Divisional Manager as required by the Cashbuild Way
Report irregularities to DM if no action is taken by the Store Manager.
Report on incorrect and poor quality pricing, SKU’s and damaged stock
Report on poor merchandising on racking and bulk area
Report on bulk stock area if special attention is required"

PIC Adjustments

Ensure all adjustments are actioned, verified for accuracy and signed off by Management.
Ensure the “End of Day Report”, is validated to yesterday’s PIC Adjustment Sheet, and filed.
Report on any adjustments not done on the day of the count cycle prior to end of trading day.

Filing and Administration

Ensure all PIC documents are completed, signed off by you, approved by the Store Manager and filed daily.

Ready for Business

Adhere to Ready for Business and Beyond my Control as per the CB Way

Customer Service

Adhere to the Cashbuild Dress code at all times,
Name badge to be displayed and visible to the Customer
Immediately assist with Customer complaints

Safety (OHSA) Requirements

Safety (OHSA) compliance (e.g. ensure Customer and staff safety) within area of responsibility
Report any discrepancies to the Store Manager
Ensure correct safety equipment and clothing used.

Drive for results

Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments

Solve Problems

Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems

Make Decisions

Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies

Plan

Plans within framework of operationally/department policies and procedures

Handle Pressure

Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “

Collaborate

Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
Able to deal with daily conflict situations effectively

Communicate

Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders more