Description:


Ensure comprehensive Customer service in Store. Merchandising of stock, shelf price labelling and housekeeping within designated area of responsibility.


Requirement:


Minimum Grade 10 or NQF 3 and 1 (one) year work related experience or
Grade 12 without related work experience
Ability to communicate in English and the dominant language spoken in the geographical area where the position is available.
Valid South African ID or work permit
Ability to perform basic calculations accurately.
Must be willing to work shifts, weekends and public holidays
Must be able to work under pressure


Customer Service


Advise and assist Customers on correct products and queries.
Assist with and resolve Customer complaints


Merchandising Standards


Bulk stock area to be merchandised safely and according to Store layout plan
Must ensure your area of responsibility is fully merchandised according to Store layout and planograms.


Housekeeping


Ensure that your area is free of obstacles, stock is merchandised immediately after being received and that Customers can enter and leave your aisle without any risk of injury or irritation.
Correct shelf price labelling within area of responsibility.
Ensure Checklist completed as required when on duty with Canteen and Toilet/Showers schedule


Safety (OHSA) Requirements


Safety (OHSA) compliance (e.g. use of safety gear, ensure customer and staff safety) within area of responsibility
Ensure area of responsibility (racking and bulk) stock merchandised safe to Customers and Colleagues to move safely within Store
Report any discrepancies to the Store Manager


Manage Stock Loss


Report damaged stock within area of responsibility to Store Manager


Drive for results


Achieves set targets and completes work accurately and at the required standard
Delivers best practice quality/ standards as established in the company
Makes an effort to follow through on commitments


Solve Problems


Identifies problems and seeks root cause
Resolves problems and escalates issues accordingly
using relevant information available in own department and operational work environment to resolve problems


Make Decisions


Makes decisions within framework of company policies and within set timelines
Makes decisions giving due consideration to consequences of the decision made in area of responsibility
Implements decisions made in line with agreed processes and policies


Plan


Plans within framework of operationally/department policies and procedures


Handle Pressure


Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures “


Collaborate


Demonstrates courtesy and willingness to assist when dealing with customers, suppliers and colleagues
Able to deal with daily conflict situations effectively


Communicate


Demonstrates courtesy and effectiveness when dealing with others in day-to-day communication in line with company values
Ensures relevant information is shared with appropriate stakeholders