The Operations and Service Manager manages the delivery of security services and operations including guarding operations in an assigned area, ensuring high quality service delivery; compliance with contract terms, service level agreements, standard operating procedures and quality standards; for the achievement of business and operational goals in the assigned area.

Security Operations &... Service Delivery

Manage security operations and services including manned guarding operations for assigned area, ensuring efficient and seamless operations, and excellent service delivery
Coordinate the delivery of customer-eccentric guarding services that position Halogen as a top choice for physical security solutions
Drive and manage operational performance in assigned area for achievement of defined operational and financial performance goals and metrics
Enforce and ensure adherence to with standard operating procedures; service standards; related protocols, policies and processes; to minimize security and operational risks and enable high quality service delivery
Manage, administer and optimize assigned resources; manage and control costs
Prepare and present periodic and ad hoc operations reports as required
Support the design and implementation of strategic plans and initiatives to facilitate achievement of business goals including growth and expansion
Promptly resolve operational issues or escalate for support where appropriate
Drive and ensure conformance to QMS ISO9001:2015 requirements
Provide technical sales support for business development

Security Risk Management

Provide expertise on security risk management and related areas
Support the development of security protocols, policies, and procedures necessary for safeguarding lives and property
Conduct risk assessment and analysis; continually identify security risks, define and advice on best fit mitigating strategies to protect our business and our clients
Prevent or minimize claims in assigned area through regular customer risk assessments and advisory

Client Management

Manage client relationships in assigned area for best business outcomes including retention and revenue expansion
Facilitate prompt response to client needs, and resolution of issues, queries and complaints
Oversee and ensure complete and timely deployment of operatives, support staff, tools and resources to fulfill contract requirements
Oversee contracts and sub-contracts in assigned area and ensure full execution in line with contract terms and service level agreements

Team Leadership & Management

Manage and supervise the team for high performance; drive and manage performance
Drive learning and facilitate development; coach; motivate
Foster team spirit and positive employee experience

Qualifications

Minimum of a first degree or equivalent from any reputable tertiary institution
Professional certification in security management, operations and project management e.g., CPP, CSSM, PSP, PMP, Six Sigma etc.
Relevant post graduate qualification would be added advantage

Experience

Minimum of 7 years’ security and related operations experience including supervisory, managerial capacity
Competencies
Security Risk Management, with good understanding of the operating environment, global trends etc. including Security Planning and Management; Risk Assessment; Intelligence; Incidence Response etc.
Operations Management
Project Management
Client & Stakeholder Relationship Management
Commercial Awareness
Critical Thinking, Analytical & Problem-Solving Skills
Communication – sound verbal, written, reporting, facilitation, presentation
Digital Savvy - proficient in the use of MS Office Suite; conversant with security technologies
Teamwork & Interpersonal Skills
Managerial & Leadership Skills more

Description

Position Details Receive emergency calls.
Document detailed information on emergency calls received.
Dispatch accurate and detailed information to respective response agencies.

Requirements

Interested candidates should possess an NCE / OND qualification with 2 years work experience.

Responsibilities

Conduct market research to identify selling possibilities and evaluate customer needs.
Actively seek out new sales opportunities through cold calling, networking and social media.
Set up meetings with potential clients and listen to their wishes and concerns.
Prepare and deliver appropriate presentations on products and services.
Create frequent reviews and reports with... sales and financial data.
Ensure the availability of stock for sales and demonstrations.
Participate on behalf of the company in exhibitions or conferences.
Negotiate / close deals and handle complaints or objections.
Collaborate with team members to achieve better results.
Gather feedback from customers or prospects and share with internal teams.

Requirements and Skills

Interested candidates should possess a Bachelor's Degree in relevant fields with 1 - 2 years work experience.
Proven experience as a Sales Executive or relevant role.
Proficiency in English.
Excellent knowledge of MS Office.
Hands-on experience with CRM software is a plus.
Thorough understanding of marketing and negotiating techniques.
Fast learner and passion for sales. more

Responsibilities

Maintaining records of daily operations, including maintenance schedules and equipment performance
Responding to alarms by contacting operators at other facilities or initiating emergency response procedures
Documenting events in a logbook or computerized system to track equipment status and record system performance
Responding to emergencies by operating equipment such as... alarm systems, generators, pumps, and sprinkler systems.
Monitoring real-time data from equipment such as radiation levels or chemical concentrations to ensure that it does not exceed safe limits.

Requirements

Candidates should possess a Bachelor's Degree qualification with 1 - 3 years work experience.
Strong aptitude in math; ability to use addition, subtraction, multiplication and division to perform flow, pressure, performance and meter calculations.
Ability to work both independently and in a team environment.
Good interpersonal and communication skills
Knowledge of generating unit operation, engineering, or maintenance practices
Ability to operate various switches, control devices and valves and knowledge of the effect each has on total plant operations. more

Duties and Responsibilities

Take delivery of all incoming materials and reconcile with purchase orders
Track, document, and resolve any discrepancies on received orders
Ensure accuracy of the facility’s inventory system by updating records of physical inventory totals, receipts, adjustments, and returns
Assist in the handling of freight, the movement of equipment, and minor repairs
Perform... regular maintenance checks on facilities , equipment and installation, stated by team lead, to ensure proper and good working condition.
Assist in installation work on various client sites
Support in moving furniture and equipment in and out of the store room
Ensure that all allocated equipment, furniture and materials are stored safely and securely in order to prevent unauthorized access and potential accidents/misuse.
Ensure that all refuse is disposed of promptly and stored away from the main building.

Requirements

Minimum of OND qualification
Experience in store keeping and management is an added advantage
Have basic knowledge of fixing things
Warm personality with strong communication skills
Ability to work well under limited supervision.
Must be smart and agile. more

Purpose of Role

This role is responsible for the performance of the sales team, the achievement of sales target and the feel and look of the store.

Responsibilities

Approach customers as they enter the showroom, inquire about the type of furniture/product they want.
Develop new sales strategies/techniques to attract new customers to the showroom.
Supervise the sales process, politely... respond to questions and inquires raised by customers, and close every sale with potential customers.
Maintain a clean and organized appearance of the showroom.
Build and maintain rapport with key clients; Hospitality, Corporate bodies and Individuals, identifying new opportunities
Conduct outbound lead follow-up calls to potential and existing customers via telephone and e-mail to sell products and services.
Develop and maintain relevant internal liaisons, to optimize quality of service, business growth, and customer satisfaction.
Inform customers of estimated delivery schedules, service contracts, warranties, or other information pertaining to purchased products
Participate in the planning and implementation of exhibitions and conferences, as a deliberate sales/marketing strategy.
Supervise team to ensure optimal performance.
Support team members in pitching for and closing viable sales prospects
Attend to other deliverables as assigned by M.D

Requirements

Candidates should possess a Bachelor's Degree
Minimum of 2 years post NYSC work experience in sales or retail sales
Demonstrable experience in a supervisory capacity at a retail store, or similar.
Extensive experience with preparing budgets, and financial and expense reports.
In-depth knowledge of product and consumer trends, and marketing strategies.
Exceptional interpersonal skills in dealing with employees and customers.
Proficiency with spreadsheet and word processing software.
Excellent written and verbal communication skills.
Familiarity with applicable labor laws, and retail health and safety standards. more

Main Purpose of Job

To develop and implement the physical protection of the people and property.

Job Description

Plan and develop the overall operational security strategy for the site/location
Create, implement and communicate security policies and procedures
Liaison between government security forces, civilian security and community relation
Develop security budget and recommend the... hiring and onboarding of new staff
Develop security KPIs as well as Create report and present KPIs
Measure and track department's success regularly
Adhere to company's rules and regulations
Suggest and implement new solutions
Ensuring that all Health & Safety measures are adhered to by any member of staff/person at the farm and advising them accordingly.
Developing emergency response and Crisis Management plans including evacuation and Business Continuity Planning.
Develop accurate security information system and Surveillance activities that will ensure company readiness to handle emergencies.
To undertake other administrative duties as maybe required.

Job Requirements

University Degree or equivalent
Must have experience in the financial industry.
7 years of experience with relevant technology, security protocols and procedures.
CCTV monitoring and interpretation
Previous experience with budgeting and budget planning
Previous leadership experience
Good communication skills.
Excellent interpersonal and leadership skills
Higher education in security administration or management/Professional qualification is a big plus
Military/Paramilitary service is an added advantage (For military, Captain to Colonel, or warrant officer.
Intelligence background or combatant).
The retired personnel must produce evidence of enlistment and certificate of discharge from the Force.
Evidence that he has worked in a similar field after dis-engagement from the Force, will be an added advantage. more

The Detail Officer is responsible for coordinating the provision of contractual and ad hoc secured mobility security services to customers, in compliance with legislation, Halogen policies and procedures, to ensure achievement of budgeted financial targets in assigned area of responsibility. The Jobholder manages Journey Management Commanders, assigning teams to clients, tasks and beats, and... liaising with Government Security Forces on secured mobility service delivery.
Operations and Service Delivery

Coordinate the delivery of excellent Secured Mobility services (Escort Services, Meet and Greet, Executive Protection, Travel Advisory, etc.,) in assigned region
Secure the safety of clients and company assets while in transit and at static locations by implementing effective Security and Journey Management strategies
Coordinate and monitor the Commanders to ensure adherence to security plan and route
Perform vehicle drop-off inspection, recommend maintenance and document existing damages
Ensure effective utilization of manpower for service delivery and achievement of revenue targets
Ensure the availability of Commanders, Financial and material supports required for task execution
React promptly and correctly in emergency situations
Ensure compliance with all Armada’s guiding principles and SOP
Organise logistics requirement for all operations; PPE, vehicle maintenance etc

Client & Stakeholder Management

Respond promptly to client’s complaints and ensure timely resolution
Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention
Proactively engage and manage clients, internal and external stakeholders, contractors and partners including Government Security Agencies to foster good working relationship and best business outcomes

Qualifications

First Degree from a reputable tertiary institution and/or military academy
Professional qualification in security is essential.

Experience

Minimum of 5 - 7 years ‘experience in Government Security Forces; Army, Airforce or Navy, Civil Defence and other GSFs or
5 – 7 years’ experience as an ER/JM Commander in a Private/Civil Security company
Experience in a supervisory role in a Government Security Force or Civil/Industrial security company is an added advantage
Minimum of 2 years driving experience
Logistics and planning experience will be an added advantage more

Responsibilities

Control project from start to finish to ensure high quality, innovative and functional design
Take the “brief” to identify clients’ needs and put together feasibility reports and design proposals
Develop ideas keeping in mind client’s needs, building’s usage and environmental impact
Produce detailed blueprints and make any necessary corrections
Compile project... specifications
Keep within budgets and timelines
Ensure that all works are carried out to specific standards, building codes, guidelines and regulations
Make on site visits to check on project status and report on project
Cooperate and liaise with construction professionals
Follow architectural trends and advancements

Requirements and skills

Proven working experience as an Architect
Strong portfolio to prove artistic skills
Expert knowledge of building products, construction details and relevant rules, regulations and quality standards
Excellent drawing skills and familiarity with design software 
Strong imagination and the ability to think and create in three dimensions
Visual awareness and an eye for detail
Communication and project management skills
BS degree in Architecture more

JOB RESPONSIBILITIES

Building residential, commercial and industrial constructions and carry out road works - in stone, brick, reinforced concrete, including pre-cast and prefabricated structures
Preparation and operation of heavy earth-moving machinery and equipment
Laying piping and ducting
Soundproofing and insulation work
Carrying out finishing work on buildings
Demolition and... excavation work
Erecting and dismantling scaffolding

 
REQUIREMENT

Building site preparation skills
Ability to operate construction machinery
Knowledge of building techniques and methods
Ability to read technical drawings
Ability to check that work performed is of the required standard
Manual skills
Measurement and estimation skills
Strong, fit and healthy more