The Detail Officer is responsible for coordinating the provision of contractual and ad hoc secured mobility security services to customers, in compliance with legislation, Halogen policies and procedures, to ensure achievement of budgeted financial targets in assigned area of responsibility. The Jobholder manages Journey Management Commanders, assigning teams to clients, tasks and beats, and liaising with Government Security Forces on secured mobility service delivery.
Operations and Service Delivery

Coordinate the delivery of excellent Secured Mobility services (Escort Services, Meet and Greet, Executive Protection, Travel Advisory, etc.,) in assigned region
Secure the safety of clients and company assets while in transit and at static locations by implementing effective Security and Journey Management strategies
Coordinate and monitor the Commanders to ensure adherence to security plan and route
Perform vehicle drop-off inspection, recommend maintenance and document existing damages
Ensure effective utilization of manpower for service delivery and achievement of revenue targets
Ensure the availability of Commanders, Financial and material supports required for task execution
React promptly and correctly in emergency situations
Ensure compliance with all Armada’s guiding principles and SOP
Organise logistics requirement for all operations; PPE, vehicle maintenance etc

Client & Stakeholder Management

Respond promptly to client’s complaints and ensure timely resolution
Engage clients to provide security risk advice and operational support, strengthening customer satisfaction and retention
Proactively engage and manage clients, internal and external stakeholders, contractors and partners including Government Security Agencies to foster good working relationship and best business outcomes

Qualifications

First Degree from a reputable tertiary institution and/or military academy
Professional qualification in security is essential.

Experience

Minimum of 5 - 7 years ‘experience in Government Security Forces; Army, Airforce or Navy, Civil Defence and other GSFs or
5 – 7 years’ experience as an ER/JM Commander in a Private/Civil Security company
Experience in a supervisory role in a Government Security Force or Civil/Industrial security company is an added advantage
Minimum of 2 years driving experience
Logistics and planning experience will be an added advantage