ROLE PROFILE

We are seeking an experienced and results-driven Supermarket Manager to lead the day-to-day operations of a modern retail supermarket. The ideal candidate will be a strong leader with deep experience in multi-department retail environments, including perishables, health & wellness, and food service.

This is a high-responsibility role requiring strategic thinking, operational... discipline, excellent people management, and commercial acumen to drive growth and ensure customer satisfaction.

KEY RESPONSIBILITIES

1. Store Operations & Customer Experience


Oversee the daily operations of the supermarket, ensuring smooth coordination across departments (grocery, fresh produce, deli, bakery, butchery, pharmacy, household, etc.).
Ensure cleanliness, safety, and functionality of the store environment at all times.
Implement Standard Operating Procedures (SOPs) for all departments and enforce compliance.
Ensure optimal merchandising, shelf arrangement, and accurate pricing and labeling.
Coordinate store layout for maximum product visibility and customer convenience.
Monitor customer service standards across all sections and handle escalated concerns professionally.


2. Pharmacy Integration Oversight


Collaborate with the in-house pharmacist to ensure compliance with regulatory and licensing requirements.
Monitor integration between pharmacy sales and overall store targets.
Support customer service excellence in the pharmacy section without interfering in clinical decisions.
Ensure sensitive items like prescription drugs are handled with compliance and accountability.


3. Deli & Food Service Oversight


Supervise the deli/kitchen team on food preparation, hygiene standards, and portion control.
Ensure adherence to food safety guidelines, preparation schedules, and stock freshness.
Track wastage levels and implement cost controls.
Plan promotions or meal combos to drive footfall to the deli.


4. Staff Management


Supervise and coordinate all store staff including cashiers, section supervisors, floor attendants, storekeepers, deli staff, and security.
Recruit, train, and develop store personnel to deliver high performance.
Schedule shifts, manage overtime, and ensure adequate staffing levels.
Lead regular team meetings, assign responsibilities, and provide ongoing coaching.


5. Stock Control & Inventory Management


Coordinate with procurement to ensure proper stock levels based on sales trends and customer demand.
Oversee stock receiving, reconciliation, and storage, ensuring FIFO (First-In-First-Out) practices.
Monitor expiries, damages, and shrinkage across all departments.
Approve returns, manage supplier relationships, and ensure timely replenishment.
Work closely with the finance/accounts team to reconcile stock with sales data.


6. Sales, Profitability & Reporting


Analyze daily, weekly, and monthly sales reports to track performance against targets.
Identify slow-moving items, fast sellers, and stockouts for informed decision-making.
Implement in-store marketing campaigns, loyalty programs, and bundle offers.
Monitor profit margins by department, control operational costs, and drive sales growth.
Prepare and present operational and financial reports to senior management.


QUALIFICATIONS


Bachelor’s degree or diploma in Business Administration, Retail Management, Supply Chain, or related field.
Minimum 5 years' experience managing a modern supermarket, preferably with exposure to a pharmacy or food service/deli environment.
Demonstrated success in team leadership, sales growth, and inventory control.
Knowledge of retail compliance (KEBS, MoH, Public Health, etc.).
Proficient in using POS systems and inventory management tools.
Experience in working with structured reporting, budgets, and KPIs.


Core Competencies


Strong leadership and people management skills
Commercial mindset and customer-first orientation
Excellent communication and interpersonal abilities
Strong organizational and problem-solving skills
Integrity, attention to detail, and accountability
Ability to multitask in a fast-paced environment
Familiarity with retail food safety and pharmacy regulations is a plus more

Are you an experienced sales professional with a passion for cosmetics and a talent for driving growth? Our client, a fast-growing cosmetics manufacturer, is looking for Van Salesmen/Drivers to join their dynamic team in the regions of Nairobi, Kisii, and Migori.

Key Responsibilities


Drive sales of cosmetic products through wholesale and retail channels
Ensure timely delivery of... products to clients and outlets
Build and maintain strong customer relationships
Meet and exceed monthly sales targets
Maintain accurate sales and delivery records


Requirements


Minimum Diploma in Sales and Marketing
Valid driver’s license and experience driving vans or similar vehicles
Proven experience in sales, preferably in the cosmetics or FMCG sector
Knowledge of wholesale distribution networks
Strong communication and interpersonal skills
Honest, reliable, and target-driven


Positions available immediately in Nairobi, Kisii, and Migori. more

Our client, a growing Minimart with a Deli section, is seeking a talented and creative Pastry Chef to join their team. The ideal candidate will have a passion for baking, attention to detail, and the ability to prepare a variety of pastries, desserts, and baked goods to a high standard.

Key Responsibilities


Prepare and bake a wide range of pastries, desserts, and bread for the... deli
Ensure consistent quality and presentation of baked items
Monitor stock levels and assist with inventory control
Maintain hygiene and food safety standards in the kitchen
Innovate and introduce new recipes aligned with customer preferences


Qualifications & Experience


Certificate or Diploma in Pastry & Baking, Culinary Arts, or related field


Minimum 2 years’ experience as a pastry chef or baker in a bakery, hotel, or deli


Ability to work independently and manage production schedules
Knowledge of food safety and kitchen hygiene standards
Creativity and passion for high-quality pastry products


Position available immediately

Competitive salary offered, based on experience and skil more

Our client, a growing Minimart with a vibrant Deli section, is hiring friendly and professional Waiters to provide excellent customer service and support daily deli operations.

Key Responsibilities


Greet and serve customers in a courteous and efficient manner
Take and process customer orders accurately
Ensure cleanliness of the dining and serving areas
Assist in food and beverage... presentation
Handle billing and payment processes
Support team members during busy hours


Qualifications & Experience


Certificate in Hospitality, Food & Beverage, or a related field is an added advantage
At least 1 year of experience in a customer-facing role, preferably in a café, deli, or restaurant
Excellent communication and interpersonal skills
Energetic, reliable, and passionate about customer service
Presentable, with good personal hygiene and grooming


Positions available immediately

Competitive salary offered more

POSITION SUMMARY


The Customer Experience Executive is responsible for managing customer purchases and ensuring smooth transactions on the shop floor and at the checkout counter. This role requires attention to detail, accuracy in handling stocks & payments, and a friendly approach when assisting shoppers. 


KEY RESPONSIBILITIES


Greet customers warmly and assist with... purchases.
Operate the Point of Sale (POS) system and handle cash, credit, and mobile payments.
Accurately scan and bag items while maintaining efficiency.
Issue receipts, refunds, and exchanges as per store policy.
Maintain a clean and organized work stations.
Answer customer inquiries and resolve minor complaints professionally.
Assist in stocking and organizing shelves as needed.
Follow all company policies regarding cash handling and security.


QUALIFICATIONS


Minimum Diploma in Business, marketing or related Field
Previous experience in retail or customer service is a plus but not required.
Strong numerical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to handle transactions efficiently in a fast-paced environment.
Trustworthy, reliable, and punctual.
Basic knowledge of POS (Point of Sale) systems is an advantage. more

POSITION SUMMARY


The Pharmaceutical Technologist plays a key role in ensuring customers receive the right medications and health advice. This position involves dispensing prescriptions, explaining proper medication use, and assisting with over-the-counter treatments. The role also includes managing inventory, keeping records up to date, and handling customer purchases at checkout. The ideal... candidate is organized, attentive to detail, and committed to providing excellent service in a retail pharmacy setting.


JOB RESPONSIBILITIES


Dispense prescription and over-the-counter medications accurately.
Advise customers on proper medication use, possible side effects, and general health matters.
Ensure prescriptions are filled according to regulatory and professional guidelines.
Maintain accurate records of sales, inventory, and prescriptions.
Assist in managing stock levels and ordering supplies.
Operate the point-of-sale (POS) system and handle transactions.
Provide friendly and professional customer service at the counter.
Ensure the pharmacy area is clean, organized, and compliant with health regulations.


QUALIFICATIONS


Diploma in Pharmaceutical Technology from a recognized institution.
Licensed by the Pharmacy and Poisons Board
Previous Three (3) Years experience in a retail pharmacy is an added advantage.
Good knowledge of prescription medications and their uses.
Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Basic computer skills, including experience with POS systems. more

POSITION OVERVIEW


The Stores Keeper it is responsible for the receiving/ issuance of products to and from the store respectively, facilitating for buying of required items that are not in stock and maintaining records of all stores operations.


JOB RESPONSIBILITIES 

Being the Stores Keeper, you are Directly Accountable for; 


Issue out materials from stores as per the approved... requisitions.
Raise purchase requisitions for items not in stock.
Receive purchased goods and verify that quantities match with what was requested.
Arrange products received in the allocated space
Ensure that the GRN and the Bin cards are well updated upon receiving products.
Compile all documents: LPO, Invoice and delivery note that are well signed by the authorized persons and hand them over to accounts office having verified that all information matches and is as per actual goods received in the store.
Inform management of any poor-quality products bought and reject the same.
Participate in stock take exercise as guided for daily stock take and monthly stock take.
Maintain all records as guided by the operating procedure: Bin cards, Requisitions, GRN, Internal system are similar to physical stock count.
Ensure that the store is at all times maintained clean and neat.
Ensure no an authorized person are in the store


QUALIFICATIONS


Diploma in Purchasing & Supplies
Minimum 2 years’ Stores Management experience.
Prior experience in Retail industry will be an added advantage more

POSITION OVERVIEW


The Warehouse Manager takes overall responsibility of managing the warehouse.  The manager is tasked with ensuring goods are well arranged in the store, the invoices are received in good time, correct deliveries are done and the safety of stock and assets.


JOB RESPOSNIBILITIES


Requisition for stock from Procurement
Receiving, storing and issuing the products... while keeping proper records of all transactions.
Ensure the store is clean and well organized
Inspect and verify items received from suppliers against purchase order specification and supplier delivery documents.
Ensure that all products received are transferred to respective storage shelves whilst ensuring proper handling and stacking.
Carrying out daily, quarterly and random stock takes.
Ensure that any stock variances are thoroughly investigated, documented and resolved in a timely manner.
Manage store personnel and ensure they meet their daily targets
Submit regular reports to the management as required


QUALIFICATIONS


Minimum Diploma in Business/ Inventory Management
5 years experience in similar role
Prior Experience in Retail Industry will be an added advantage
Personnel Management Skills 
Strong Leadership and management Skills
Good decision making and problem-solving skills more

POSITION OVERVIEW


Our Client seeking a dedicated and reliable Cleaner to maintain cleanliness and hygiene standards across our retail supermarket and pharmacy outlet. The ideal candidate should be detail-oriented, organized, and committed to providing a safe and sanitary environment for customers and staff.


JOB RESPONSIBILITIES


Clean and sanitize floors, shelves, counters, and... restrooms regularly
Dust surfaces and product displays in both supermarket and pharmacy sections
Empty and sanitize trash bins throughout the premises
Maintain clean entrances, exits, and customer walkways
Replenish supplies such as hand soap, sanitizers, tissue, and cleaning materials
Report any maintenance or repair needs to the supervisor
Adhere to health and safety standards and company cleaning procedures
Assist with any other cleaning-related tasks as directed by management


QUALIFICATIONS


Previous cleaning experience in a retail or commercial environment preferred
Basic understanding of cleaning chemicals and supplies
Physically fit and able to stand, walk, bend, and lift as needed
Attention to detail and ability to work independently
Good time management and reliability
Trustworthy and professional more

POSITION OVERVIEW


Our client is seeking a friendly, alert, and dependable Protection Officer to help create a safe, welcoming, and orderly environment for their customers and staff. This role goes beyond traditional security—it's about offering a helping hand to shoppers, ensuring vehicle and property safety, and maintaining a secure atmosphere at our retail supermarket and pharmacy... outlet.


JOB RESPONSIBILITIES


Welcome customers and offer assistance with parking and directions
Monitor store premises to ensure the safety of vehicles, customers, and employees
Provide a visible and reassuring presence at the entrance and throughout the store
Help prevent loss or theft through proactive observation and customer engagement
Respond calmly and effectively to emergencies, disturbances, or safety issues
Monitor security systems such as CCTV where applicable
Maintain accurate incident and activity logs
Support enforcement of store policies in a respectful and customer-friendly manner
Coordinate with management and emergency services when needed


QUALIFICATIONS


Previous experience in security, customer service, or protection services preferred
A friendly and approachable personality
Excellent communication and interpersonal skills
Physically fit and able to stand or move for extended periods
Ability to remain calm and professional under pressure
Basic report writing and record-keeping skills
A valid security certification/license is an added advantage more