ROLE PROFILE

We are seeking an experienced and results-driven Supermarket Manager to lead the day-to-day operations of a modern retail supermarket. The ideal candidate will be a strong leader with deep experience in multi-department retail environments, including perishables, health & wellness, and food service.

This is a high-responsibility role requiring strategic thinking, operational... discipline, excellent people management, and commercial acumen to drive growth and ensure customer satisfaction.

KEY RESPONSIBILITIES

1. Store Operations & Customer Experience


Oversee the daily operations of the supermarket, ensuring smooth coordination across departments (grocery, fresh produce, deli, bakery, butchery, pharmacy, household, etc.).
Ensure cleanliness, safety, and functionality of the store environment at all times.
Implement Standard Operating Procedures (SOPs) for all departments and enforce compliance.
Ensure optimal merchandising, shelf arrangement, and accurate pricing and labeling.
Coordinate store layout for maximum product visibility and customer convenience.
Monitor customer service standards across all sections and handle escalated concerns professionally.


2. Pharmacy Integration Oversight


Collaborate with the in-house pharmacist to ensure compliance with regulatory and licensing requirements.
Monitor integration between pharmacy sales and overall store targets.
Support customer service excellence in the pharmacy section without interfering in clinical decisions.
Ensure sensitive items like prescription drugs are handled with compliance and accountability.


3. Deli & Food Service Oversight


Supervise the deli/kitchen team on food preparation, hygiene standards, and portion control.
Ensure adherence to food safety guidelines, preparation schedules, and stock freshness.
Track wastage levels and implement cost controls.
Plan promotions or meal combos to drive footfall to the deli.


4. Staff Management


Supervise and coordinate all store staff including cashiers, section supervisors, floor attendants, storekeepers, deli staff, and security.
Recruit, train, and develop store personnel to deliver high performance.
Schedule shifts, manage overtime, and ensure adequate staffing levels.
Lead regular team meetings, assign responsibilities, and provide ongoing coaching.


5. Stock Control & Inventory Management


Coordinate with procurement to ensure proper stock levels based on sales trends and customer demand.
Oversee stock receiving, reconciliation, and storage, ensuring FIFO (First-In-First-Out) practices.
Monitor expiries, damages, and shrinkage across all departments.
Approve returns, manage supplier relationships, and ensure timely replenishment.
Work closely with the finance/accounts team to reconcile stock with sales data.


6. Sales, Profitability & Reporting


Analyze daily, weekly, and monthly sales reports to track performance against targets.
Identify slow-moving items, fast sellers, and stockouts for informed decision-making.
Implement in-store marketing campaigns, loyalty programs, and bundle offers.
Monitor profit margins by department, control operational costs, and drive sales growth.
Prepare and present operational and financial reports to senior management.


QUALIFICATIONS


Bachelor’s degree or diploma in Business Administration, Retail Management, Supply Chain, or related field.
Minimum 5 years' experience managing a modern supermarket, preferably with exposure to a pharmacy or food service/deli environment.
Demonstrated success in team leadership, sales growth, and inventory control.
Knowledge of retail compliance (KEBS, MoH, Public Health, etc.).
Proficient in using POS systems and inventory management tools.
Experience in working with structured reporting, budgets, and KPIs.


Core Competencies


Strong leadership and people management skills
Commercial mindset and customer-first orientation
Excellent communication and interpersonal abilities
Strong organizational and problem-solving skills
Integrity, attention to detail, and accountability
Ability to multitask in a fast-paced environment
Familiarity with retail food safety and pharmacy regulations is a plus
 more
  • Sales
  • Marketing
  • Retail
  • Business Development
Are you an experienced sales professional with a passion for cosmetics and a talent for driving growth? Our client, a fast-growing cosmetics manufacturer, is looking for Van Salesmen/Drivers to join their dynamic team in the regions of Nairobi, Kisii, and Migori.

Key Responsibilities


Drive sales of cosmetic products through wholesale and retail channels
Ensure timely delivery of... products to clients and outlets
Build and maintain strong customer relationships
Meet and exceed monthly sales targets
Maintain accurate sales and delivery records


Requirements


Minimum Diploma in Sales and Marketing
Valid driver’s license and experience driving vans or similar vehicles
Proven experience in sales, preferably in the cosmetics or FMCG sector
Knowledge of wholesale distribution networks
Strong communication and interpersonal skills
Honest, reliable, and target-driven


Positions available immediately in Nairobi, Kisii, and Migori.
 more
  • Sales
  • Marketing
  • Retail
  • Business Development
Our client, a growing Minimart with a Deli section, is seeking a talented and creative Pastry Chef to join their team. The ideal candidate will have a passion for baking, attention to detail, and the ability to prepare a variety of pastries, desserts, and baked goods to a high standard.

Key Responsibilities


Prepare and bake a wide range of pastries, desserts, and bread for the... deli
Ensure consistent quality and presentation of baked items
Monitor stock levels and assist with inventory control
Maintain hygiene and food safety standards in the kitchen
Innovate and introduce new recipes aligned with customer preferences


Qualifications & Experience


Certificate or Diploma in Pastry & Baking, Culinary Arts, or related field


Minimum 2 years’ experience as a pastry chef or baker in a bakery, hotel, or deli


Ability to work independently and manage production schedules
Knowledge of food safety and kitchen hygiene standards
Creativity and passion for high-quality pastry products


Position available immediately

Competitive salary offered, based on experience and skil
 more
  • Catering
  • Confectionery
Our client, a growing Minimart with a vibrant Deli section, is hiring friendly and professional Waiters to provide excellent customer service and support daily deli operations.

Key Responsibilities


Greet and serve customers in a courteous and efficient manner
Take and process customer orders accurately
Ensure cleanliness of the dining and serving areas
Assist in food and beverage... presentation
Handle billing and payment processes
Support team members during busy hours


Qualifications & Experience


Certificate in Hospitality, Food & Beverage, or a related field is an added advantage
At least 1 year of experience in a customer-facing role, preferably in a café, deli, or restaurant
Excellent communication and interpersonal skills
Energetic, reliable, and passionate about customer service
Presentable, with good personal hygiene and grooming


Positions available immediately

Competitive salary offered
 more
  • Hospitality
  • Hotel
  • Restaurant
POSITION SUMMARY


The Customer Experience Executive is responsible for managing customer purchases and ensuring smooth transactions on the shop floor and at the checkout counter. This role requires attention to detail, accuracy in handling stocks & payments, and a friendly approach when assisting shoppers. 


KEY RESPONSIBILITIES


Greet customers warmly and assist with... purchases.
Operate the Point of Sale (POS) system and handle cash, credit, and mobile payments.
Accurately scan and bag items while maintaining efficiency.
Issue receipts, refunds, and exchanges as per store policy.
Maintain a clean and organized work stations.
Answer customer inquiries and resolve minor complaints professionally.
Assist in stocking and organizing shelves as needed.
Follow all company policies regarding cash handling and security.


QUALIFICATIONS


Minimum Diploma in Business, marketing or related Field
Previous experience in retail or customer service is a plus but not required.
Strong numerical skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to handle transactions efficiently in a fast-paced environment.
Trustworthy, reliable, and punctual.
Basic knowledge of POS (Point of Sale) systems is an advantage.
 more
  • Customer Care
POSITION SUMMARY


The Pharmaceutical Technologist plays a key role in ensuring customers receive the right medications and health advice. This position involves dispensing prescriptions, explaining proper medication use, and assisting with over-the-counter treatments. The role also includes managing inventory, keeping records up to date, and handling customer purchases at checkout. The ideal... candidate is organized, attentive to detail, and committed to providing excellent service in a retail pharmacy setting.


JOB RESPONSIBILITIES


Dispense prescription and over-the-counter medications accurately.
Advise customers on proper medication use, possible side effects, and general health matters.
Ensure prescriptions are filled according to regulatory and professional guidelines.
Maintain accurate records of sales, inventory, and prescriptions.
Assist in managing stock levels and ordering supplies.
Operate the point-of-sale (POS) system and handle transactions.
Provide friendly and professional customer service at the counter.
Ensure the pharmacy area is clean, organized, and compliant with health regulations.


QUALIFICATIONS


Diploma in Pharmaceutical Technology from a recognized institution.
Licensed by the Pharmacy and Poisons Board
Previous Three (3) Years experience in a retail pharmacy is an added advantage.
Good knowledge of prescription medications and their uses.
Strong attention to detail and accuracy.
Excellent communication and customer service skills.
Ability to multitask and work efficiently in a fast-paced environment.
Basic computer skills, including experience with POS systems.
 more
  • Pharmaceutical
POSITION OVERVIEW


The Stores Keeper it is responsible for the receiving/ issuance of products to and from the store respectively, facilitating for buying of required items that are not in stock and maintaining records of all stores operations.


JOB RESPONSIBILITIES 

Being the Stores Keeper, you are Directly Accountable for; 


Issue out materials from stores as per the approved... requisitions.
Raise purchase requisitions for items not in stock.
Receive purchased goods and verify that quantities match with what was requested.
Arrange products received in the allocated space
Ensure that the GRN and the Bin cards are well updated upon receiving products.
Compile all documents: LPO, Invoice and delivery note that are well signed by the authorized persons and hand them over to accounts office having verified that all information matches and is as per actual goods received in the store.
Inform management of any poor-quality products bought and reject the same.
Participate in stock take exercise as guided for daily stock take and monthly stock take.
Maintain all records as guided by the operating procedure: Bin cards, Requisitions, GRN, Internal system are similar to physical stock count.
Ensure that the store is at all times maintained clean and neat.
Ensure no an authorized person are in the store


QUALIFICATIONS


Diploma in Purchasing & Supplies
Minimum 2 years’ Stores Management experience.
Prior experience in Retail industry will be an added advantage
 more
  • Procurement
  • Store-keeping
  • Supply Chain
POSITION OVERVIEW


The Warehouse Manager takes overall responsibility of managing the warehouse.  The manager is tasked with ensuring goods are well arranged in the store, the invoices are received in good time, correct deliveries are done and the safety of stock and assets.


JOB RESPOSNIBILITIES


Requisition for stock from Procurement
Receiving, storing and issuing the products... while keeping proper records of all transactions.
Ensure the store is clean and well organized
Inspect and verify items received from suppliers against purchase order specification and supplier delivery documents.
Ensure that all products received are transferred to respective storage shelves whilst ensuring proper handling and stacking.
Carrying out daily, quarterly and random stock takes.
Ensure that any stock variances are thoroughly investigated, documented and resolved in a timely manner.
Manage store personnel and ensure they meet their daily targets
Submit regular reports to the management as required


QUALIFICATIONS


Minimum Diploma in Business/ Inventory Management
5 years experience in similar role
Prior Experience in Retail Industry will be an added advantage
Personnel Management Skills 
Strong Leadership and management Skills
Good decision making and problem-solving skills
 more
  • Procurement
  • Store-keeping
  • Supply Chain
POSITION OVERVIEW


Our Client seeking a dedicated and reliable Cleaner to maintain cleanliness and hygiene standards across our retail supermarket and pharmacy outlet. The ideal candidate should be detail-oriented, organized, and committed to providing a safe and sanitary environment for customers and staff.


JOB RESPONSIBILITIES


Clean and sanitize floors, shelves, counters, and... restrooms regularly
Dust surfaces and product displays in both supermarket and pharmacy sections
Empty and sanitize trash bins throughout the premises
Maintain clean entrances, exits, and customer walkways
Replenish supplies such as hand soap, sanitizers, tissue, and cleaning materials
Report any maintenance or repair needs to the supervisor
Adhere to health and safety standards and company cleaning procedures
Assist with any other cleaning-related tasks as directed by management


QUALIFICATIONS


Previous cleaning experience in a retail or commercial environment preferred
Basic understanding of cleaning chemicals and supplies
Physically fit and able to stand, walk, bend, and lift as needed
Attention to detail and ability to work independently
Good time management and reliability
Trustworthy and professional
 more
  • Janitorial Services
POSITION OVERVIEW


Our client is seeking a friendly, alert, and dependable Protection Officer to help create a safe, welcoming, and orderly environment for their customers and staff. This role goes beyond traditional security—it's about offering a helping hand to shoppers, ensuring vehicle and property safety, and maintaining a secure atmosphere at our retail supermarket and pharmacy... outlet.


JOB RESPONSIBILITIES


Welcome customers and offer assistance with parking and directions
Monitor store premises to ensure the safety of vehicles, customers, and employees
Provide a visible and reassuring presence at the entrance and throughout the store
Help prevent loss or theft through proactive observation and customer engagement
Respond calmly and effectively to emergencies, disturbances, or safety issues
Monitor security systems such as CCTV where applicable
Maintain accurate incident and activity logs
Support enforcement of store policies in a respectful and customer-friendly manner
Coordinate with management and emergency services when needed


QUALIFICATIONS


Previous experience in security, customer service, or protection services preferred
A friendly and approachable personality
Excellent communication and interpersonal skills
Physically fit and able to stand or move for extended periods
Ability to remain calm and professional under pressure
Basic report writing and record-keeping skills
A valid security certification/license is an added advantage
 more
  • Security
  • Intelligence
Our Client - St. Dominic Savio Catholic School is seeking a dynamic, organized, and results-oriented School Administrator to support the smooth and effective running of our academic and administrative operations.

Key Responsibilities:


Coordinate day-to-day school administrative operations
Manage student admissions, records, and communications
Support the headteacher and teaching staff... with schedules and planning
Maintain school supplies, facilities, and logistics
Handle correspondence, reports, and filing systems
Ensure compliance with education regulations and internal policies
Serve as a key liaison between parents, staff, and stakeholders


Qualifications & Experience:


Degree in Education, Business Administration, or a related field
Previous experience in a school administrative or managerial role preferred
Strong organizational and multitasking abilities
Excellent written and verbal communication skills
Proficient in Microsoft Office and basic database management
A team player with a high degree of integrity and professionalism
 more
  • Education
  • Teaching
Our client St. Dominic Savio Catholic School is looking for a passionate and dedicated P1 Teacher to join our team and make a meaningful impact in our learners’ academic journey.

Position: P1 Teacher

Location: St. Dominic Savio Catholic School, Kasarani Mwiki

Subjects:


Mathematics
Chemistry
Pre-Technical Studies
Creative Arts
Physical Education... (P.E.)


Requirements:


Holder of a Diploma in Primary Teacher Education (DPTE)
Must be TSC Compliant
Strong classroom management and communication skills
 A passion for learner development and holistic education
Male candidates are strongly encouraged to apply
 more
  • Education
  • Teaching
Our Client - St. Dominic Savio Catholic School is seeking to recruit a qualified and dependable School Bursar to manage and oversee the school’s financial operations with professionalism and integrity.

Key Responsibilities:


Manage day-to-day school finances, including payments and receivables
Prepare budgets, track expenses, and generate financial reports
Maintain accurate student fee... records and follow up on outstanding balances
Ensure compliance with financial regulations and internal policies
Support the school administration with financial planning and decision-making
Coordinate audits and maintain financial documentation


Qualifications & Experience:


Diploma or Degree in Accounting, Finance, or a related field
Proven experience in a similar role (experience in a school setting is an advantage)
Proficiency in accounting software and Microsoft Excel
High level of integrity, confidentiality, and attention to detail
Excellent communication and organizational skills
 more
  • Finance
  • Accounting
  • Audit
Are you passionate about food quality, efficient kitchen operations, and training teams for excellence? Our client, a fast-growing fast food chain specializing in pizza and chicken, is hiring a hands-on and committed Operations & Quality Control Officer.

Key Responsibilities:


Ensure consistent quality control of all food items – pizza, chicken, sides, and beverages
Lead continuous... training of kitchen staff on production processes, hygiene, and safety standards
Collaborate with the accountant to manage kitchen stock levels (ingredients, packaging, etc.)
Monitor compliance with food safety and operational SOPs across all outlets
Support standardization of recipes and portioning to ensure consistency and cost control


Ideal Candidate:


Experience in a fast food, QSR (Quick Service Restaurant), or food production setting
Strong understanding of food safety, quality assurance, and kitchen operations
Organized, reliable, and able to work under pressure
A natural trainer and team motivator
Previous experience in stock control or kitchen supervision is a plus
 more
  • Hospitality
  • Hotel
  • Restaurant
Are you a detail-driven accountant with a passion for numbers and a taste for fast-paced environments? Our client, a dynamic and expanding fast food brand, is seeking a competent and reliable Accountant to take charge of core financial operations.

Key Responsibilities:


Maintain accurate bookkeeping and daily transaction records
Handle payables management – suppliers, utilities, and... service providers
Support and track procurement activities to ensure cost-efficiency
Reconcile sales and stock across all outlets
Prepare and submit monthly financial reports to management


Qualifications & Competencies:


Diploma or Degree in Accounting, Finance, or a related field
Experience in a fast food, hospitality, or retail environment is an advantage
Proficient in accounting software (e.g. QuickBooks, Excel)
Strong attention to detail and financial accuracy
Ability to work independently and manage multiple priorities
 more
  • Finance
  • Accounting
  • Audit
Do you have a passion for clean energy and a strong track record in solar PV sales?

Our client, a growing solar solutions company, is looking for an ambitious and experienced Business Development Associate to help expand their footprint in the renewable energy space.

Key Responsibilities:


Identify and pursue new business opportunities in the solar PV market
Build and manage... relationships with commercial, industrial, and residential clients
Develop and implement sales strategies to drive revenue growth
Prepare proposals, conduct product demos, and close deals
Stay updated on market trends, products, and competitor offerings


Requirements:


Prior experience in solar PV sales or renewable energy business development
Proven sales performance with measurable results
Excellent communication and negotiation skills
Self-motivated, goal-oriented, and a team player
Degree or diploma in Business, Marketing, Renewable Energy, or related field is an advantage
 more
  • Sales
  • Marketing
  • Retail
  • Business Development
Our client is a leading NHIF-accredited healthcare provider in Kenya, specializing in dialysis, cancer chemotherapy, and laboratory diagnostics. With state-of-the-art facilities and a commitment to patient-centered care, they have performed over 45,000 dialysis sessions and 2,500 chemotherapy sessions to date.


Role Overview


We are seeking an experienced and dynamic Hospital... Administrator to oversee the daily operations of our Nairobi facility. The ideal candidate will coordinate with visiting consultants, doctors, staff, and patients to implement effective strategies that ensure the highest standards of patient care. This role requires strong leadership, excellent communication skills, and a deep understanding of hospital administration and operations.


Key Responsibilities


Operational Management: Oversee day-to-day hospital operations, ensuring efficient and effective service delivery across all departments.
Staff Coordination: Collaborate with medical and non-medical staff to maintain a cohesive and productive work environment.
Patient Care: Ensure that patient care services meet established standards and continuously seek opportunities for improvement.
Strategic Implementation: Work closely with the CEO to develop and implement strategies that enhance hospital  performance and patient satisfaction.
Compliance: Ensure the hospital complies with all relevant healthcare regulations and standards.
Resource Management: Manage hospital resources effectively, including budgeting, procurement, and inventory control.
Quality Assurance: Implement quality control measures to monitor and improve hospital services.
Stakeholder Engagement: Serve as the primary liaison between the hospital and external stakeholders, including
regulatory bodies and the community.


Qualifications


Education: Bachelor’s degree in Healthcare Management, Business Administration, or a related field. A Master’s degree or postgraduate diploma in Healthcare Management or Hospital Administration is an added advantage.
Experience: Minimum of 5 years of experience in hospital administration or a similar role, with a proven track record of effective hospital operations management.
Skills: Strong leadership, organizational, and interpersonal skills. Proficiency in healthcare management systems and a through understanding of hospital operations.
Attributes: High integrity, excellent problem-solving abilities, and a commitment to delivering exceptional patient care.
 more
  • Administration
  • Secretarial
Our client is a leading SHA -accredited healthcare provider in Kenya, specializing in dialysis, cancer chemotherapy, and laboratory diagnostics. With state-of-the-art facilities and a commitment to patient-centered care, they have performed over 45,000 dialysis sessions and 2,500 chemotherapy sessions to date.


Role Overview


We are seeking dynamic, self-motivated, and ethical fresh... graduates to join our Sales Development Team. In this role, you will engage directly with doctors, clinicians, hospitals, and clinics to promote our specialized services and drive patient referrals.


Key Responsibilities


Build and maintain relationships with healthcare professionals and institutions.
Promote our dialysis, chemotherapy, and laboratory services to potential referral sources.
Organize and participate in meetings, presentations, and Continuous Medical Education (CME) sessions.
Collect and analyze market feedback to inform service improvements.
Achieve set referral and sales targets within assigned territories.
Timely and effective reporting to superiors.
Interpersonal skills.


Qualifications


Bachelor’s degree or diploma in Business, Marketing, Healthcare, or related fields.
Excellent communication and interpersonal skills.
A strong interest in sales and marketing within the healthcare sector.
Willingness to learn and adapt to various environments.
Demonstrated integrity and ethical conduct.


Preferred Attributes


Proficiency in Microsoft Office Suite and digital communication tools.
Ability to work independently and as part of a team.
Flexibility to travel within Kenya as required.


Compensation


This position offers a base retainer complemented by performance-based incentives, providing an opportunity for growth and advancement within our organization.
 more
  • Sales
  • Marketing
  • Retail
  • Business Development
POSITION OVERVIEW

The accountant is responsible for all bookkeeping and accounts functions which carry out payables and ancillary functions, accounts receivables, stock management and petty cash management.

KEY RESPONSIBILITIES  

1. Team leadership and management


Lead the accounts department, managing, mentoring and motivating the team;
Ensure that accounts procedures are properly... documented.
Ensure that time attendance and execution of duties is at optimum in the department
Ensure that company licenses, permits and insurance covers are renewed in a timely manner


2.Management accounts, budgeting and forecasting


Ensure that we operate within the annual budget and update forecasts as necessary.
Ensure monthly management accounts are submitted in the approved format;
Ensure continuous improvement of financial reporting


3. Financial and regulatory reporting


Prepare statutory accounts for the Company, in the appropriate format; these include PAYE, NSSF, SHA, NITA and HELB and ensure that are prepared and submitted in a timely manner.
Liaise with external auditors


4. Financial transactions


Ensure the efficient processing of all financial transactions.
Ensure that all money received in and paid out is correctly allocated
Ensure the bank, suppliers and debtors accounts are reconciled monthly.


5. Cash flow


Manage banking arrangements under the direction of the team leader;
Maintain a daily cash flow schedule and produce regular cash flow reports;
Ensuring the Company has sufficient liquidity to meet its obligations as they fall due.


6.  Taxation


Prepare and submit monthly and quarterly VAT returns;
Ensure that tax compliance is up to date and renewed in a timely manner
Ensure that all taxes are submitted in a monthly as they fall due and that the supporting documents are well maintained in record
Ensure that withholding tax certificates are issued to consultants and remitted to the authorities


7. Petty Cash Management


Ensure that the petty cash float is used for designated uses only
Ensure reports are reconciled on a weekly basis before the petty cash float is reimbursed


QUALIFICATIONS


Bachelor's Degree in Commerce, Business Administration or equivalent.
CPA K graduate
Competent financial modeling skills in Excel.
Strong analytical skills. 
Experience is Inventory Management highly desirable.
Competent accounting and control skills related to project entities 
Experience of financial responsibility for a budget.
Be aware of special tax laws and regulations that affect their industry.
 more
  • Finance
  • Accounting
  • Audit
POSITION OVERVIEW 


The Branch Manager is responsible for the effective and efficient running of the branch Assigned. This entail staff management, stock management, sales and revenue growth.


JOB RESPONSIBILITIES 

Pharma Operations


Ensure compliance with PPB regulations at all times.
Screening prescriptions for legal validity, drug contradictions, drug interactions, and... appropriateness of dose, frequency and duration of dosing and patience convenience.
Ensuring to communicate with prescriber in the event clarifications on medication is required.
Preparing and dispensing of medicine according to the good dispensing practices and counselling patients on the use of medicines.
Recommending Over the Counter (OTC) medicines to patients /clients with simple medical conditions and making necessary referrals.
Organizing the pharmacy in an efficient manner to make the identification of products easier and faster.
Ensure to timely communicate with the insurance companies to get approval for medicines prescribes.
Ensure to run Smart or Slade reports on all approved prescriptions when service an insurance patient.
Ensure to monitor and correctly record the temperatures of the refrigerator as per the set standards.
Consistently check for drugs expiry dates and ensure that communicate two months prior.


Company stock and Asset Management


Maintain a detailed and up-to-date asset register in liaison with finance team
Tag all physical assets and ensure each has a unique identifier.
Ensure all store equipment is functional and regularly serviced.
Prevent asset misuse or damage through staff accountability measures.
Regularly verify physical assets against records
Ensure accurate stock levels through regular cycle counts and full stock takes.
Monitor stock movement (receipts, transfers, sales, expiries).


Customer Experience Oversight


Ensure a welcoming, clean, and well-organized store environment.
Oversee that customers are greeted promptly and attended to courteously.
Monitor the flow at tills and counters to minimize wait times.
Serve as the first escalation point for unresolved issues from floor staff.
Investigate complaints and provide timely, empathetic resolutions.
Document recurring issues and take corrective/preventive action.


People Management


Ensure that the region assigned has adequate staffing to cover the sales target
Ensure to maintain a well-motivated team at the branch 
Ensure that the all team members follow up on the laid policies and procedures of operation
Liaise with the HR Office to handle disciplinary issues
Liaise with the HR Office to ensure that the branch staff requirements is consistently well updated.


Administration


Ensure that proper records are maintained at the branch level
Manage branch expenses with authorization.
Ensure that the Branch licenses and permits are maintained up-to-date and renewals done in a timely fashion
Ensure that all actions are guided by the company’s policies and procedures.
Participate in arrangement and reconciliation of invoices as guided by the finance team.
Ensure to complete continuing education courses
Making entries into the relevant inventory management records and registers.
Network to improve the presence and reputation of the branch and company


QUALIFICATIONS


Must be registered with the Pharmacy and Poison Board.
Degree in Pharmacy from a recognized institution.
At least 5 years working experience in a similar position, preferably in a busy set up – retail pharmacy
Must be computer literate and be able to manage software programs
Good recording keeping and reporting skills.
Demonstrated ability to work as a team player.
Ability to work and deliver results with minimum supervision.
 more
  • Pharmaceutical