POSITION OVERVIEW


Our client is seeking a friendly, alert, and dependable Protection Officer to help create a safe, welcoming, and orderly environment for their customers and staff. This role goes beyond traditional security—it's about offering a helping hand to shoppers, ensuring vehicle and property safety, and maintaining a secure atmosphere at our retail supermarket and pharmacy outlet.


JOB RESPONSIBILITIES


Welcome customers and offer assistance with parking and directions
Monitor store premises to ensure the safety of vehicles, customers, and employees
Provide a visible and reassuring presence at the entrance and throughout the store
Help prevent loss or theft through proactive observation and customer engagement
Respond calmly and effectively to emergencies, disturbances, or safety issues
Monitor security systems such as CCTV where applicable
Maintain accurate incident and activity logs
Support enforcement of store policies in a respectful and customer-friendly manner
Coordinate with management and emergency services when needed


QUALIFICATIONS


Previous experience in security, customer service, or protection services preferred
A friendly and approachable personality
Excellent communication and interpersonal skills
Physically fit and able to stand or move for extended periods
Ability to remain calm and professional under pressure
Basic report writing and record-keeping skills
A valid security certification/license is an added advantage