Job Description


Create Awareness of IT offerings / policies / processes / procedures to business divisions across the group 
Managing IT service surveys in assigned region & action points from Adopt a Branch Visits by assigned teams (Carry out and follow up for resolution using Feedback) 
Visit Regional Branches Physically and assist resolve any Technology Related Issues at the Branch... while on the ground with support of other Technology Resources at Group Head office.
Carry out basic trainings on the use of the Technology Tools – such as SmartFix, emails and access of documents in the Intranet / Share point / website.
Managing and preparing plans on visits to various branches within assigned regions.
Share developments, key Initiatives, and Innovations that Technology is running with (Those already done and those in Progress) that have an impact to Regional Branches. 
Management of Escalations any Technology Issues to the Technology Business Partner 
Share Feedback on areas of improvement and enhancement areas for Regional Branches- with the larger KCB Group Technology Team.
Evaluate branch technology tools at the branch i.e. PCs, Server, Printers, Counter notes, Network equipment and server rooms
Managing escalations pending from SmartFix calls out of SLA from assigned region.
Offering 1stLine Technology Support  


MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional


Education     Bachelor’s Degree    Bachelor's Degree in Computer Science, Business Technology  or Similar Field of Study    RQ
Professional Qualifications     ITIL Foundation V4    RQ
End User Support     Office 365    AA


Experience

Total Minimum No of Years’ Experience Required


3 years


Detail    Minimum No of Years    Need Type[2]


3+ years progressive experience in Information Technology    3    ES
Experience in at least two IT disciplines such as (End User Support, Service Management, IT Governance, and IT Support in a multitier environment)    3    ES
Prior working experience in a Support Environment    3    ES
Exposure to multiple, diverse technologies and processing environments    2    DE
Data analysis & Management Reporting    2    ES more

KEY RESPONSIBILITIES: MUST NOT BE MORE THAN 10


Lead the execution of KCB’s Motorsports, Golf, and Athletics strategies, managing partnerships, 360-degree communication campaigns, event activations, sustainability initiatives, and grassroots engagement.
Develop and implement strategic sponsorship plans aligned with business objectives, collaborating with business units to develop products... and offers that drive revenue growth for KCB.
Negotiate and secure beneficial sponsorship deals with rights holders, crafting compelling proposals that maximize value.
Oversee the implementation and activation of sponsorship programs, ensuring all commitments are met and initiatives are delivered successfully.
Monitor and assess the effectiveness of sponsorships, generating detailed performance reports with actionable insights and recommendations.
Ensure compliance with legal and contractual requirements, proactively managing risks associated with sponsorship activities.
Prepare, manage, and monitor sponsorship budgets, ensuring efficient allocation of resources and adherence to financial guidelines. Control sponsorship costs through effective resource management, regularly reviewing expenditures to identify savings and optimize the budget.
Guide business-led marketing activations, developing activation strategies and toolkits to deliver a cohesive brand experience across all events.
Ensure consistent representation of the brand image and key messages across sponsorship properties, considering regional and business-specific requirements.


MINIMUM POSITION QUALIFICATION REQUIREMENTS

Academic & Professional

Education


Bachelor’s degree    Any relevant degree.     RQ
Professional Qualifications    CIM     AA
Master’s degree    MBA     AA


 Experience

Total MinimumNo of Years’ Experience Required    


5 years 


Detail Min No of Years    Need Type5


Brand Sponsorships Management    5    RQ
Brand Activations & Events     4    RQ
Brand Management    3    RQ
Team Leadership and People Management    3    RQ
Sports sponsorship Management     3    AA
Marketing Agencies Management    3    RQ
Public Relations and Media Engagement    3    AA
Strategic Stakeholder Management    2    AA
Budget Management    4    RQ more

KEY RESPONSIBILITIES:


Lead development, implementation and maintenance of ESB and OpenShift Container Platform (OCP)
Lead development activities implementing solutions including developer setup, deployment, build and release, packaging and configuring the environment.
Design and develop different types of services & micro-services and exposing them for all business domains in the... Middleware environment.
Develop services to wrap Third party services, exposing functionality to store/retrieve/archive/manage in the middleware environment.
Mentor integration team through coaching and lead the integrations specialists in their work.
Perform regular code reviews to ensure conformance to standards and best practice. 
Write secure, reusable and easily maintainable code that adheres to software development best practices.
Ensure compliance of quality processes and standards.
Development of deployment notes/ dependencies.
Support Modernize & Transform Integration Workforce/Skillsets 
Ensure business and technical architecture for Integrations aligns with the customer’s functional and non-functional requirements. 
Support or Advice architectural strategies and best practice approaches.
Build, maintain, and manage a world-class API & Integration platform.
Lead the technical direction of solutions for the business in the scrum teams.
Regular code reviews for standards and performance.


The Person

For the above position, the successful applicant should have the following: 


A Bachelor’s degree in a Computer Related field.
A Java Certification OR Equivalent OR ITIL.
At least 5 years’ experience in Technology.
At least 3 years’ experience in IT Banking Systems, IT Projects, Banking Operations and Emerging Technologies more

Key Responsibilities


Monitor the credit portfolio at a macro level to identify concentration risks, emerging trends, and potential vulnerabilities.
Conduct periodic credit stress testing to assess portfolio resilience under various economic scenarios and provide insights into the results to inform risk management decisions.
Contribute to the development and periodic review of credit risk... policies, frameworks, and risk appetite statements and make recommendations on enhancement of credit controls and risk mitigation as appropriate.
Prepare regular reports and dashboards on portfolio performance, risk indicators, and sectoral exposures for senior management and Board committees.
Assist in the preparation of ICAAP documentation, including risk and capital assessments, for regulatory submissions.
Ensure compliance with Basel, IFRS 9, and other local banking regulations and global practices related to credit risk.
Regularly collaborate with key stakeholders to balance risk and growth objectives.
Perform regular review of the bank’s Risk Based Loan Pricing model. 
Support the enhancement of risk models, credit scoring systems, and automation for better decision-making.


Education/Academic Requirements


Education     Bachelors Degree    Any relevant area    RQ
Professional Qualifications    ACIB/AKIB/ CPA (K)/ACCA/ IRM/ FRR/PRM/FRM/SCR    AA
Masters Degree    Business, Statistics or Information Technology related course    AA


Experience

Detail    Minimum No of Years    Need Type


Experience in Credit and/or Credit Risk Management    5    ES
Experience with Credit Policies, Governance, Processes, and Regulatory Compliance    4    ES
Stakeholder Management    3    ES
Experience in Digital Lending and Automated Credit Decisioning    3    ES
Data Analysis and Reporting    3    ES
People Management    3    AA
Project Management    3    AA more

JOB PURPOSE


Daily monitoring (365/24/7) of transactions done across all alternative / electronic channels which include Mobile banking, Online banking, and Card /ecommerce, to identify unusual or fraudulent activities on a real time basis and minimize the Bank's exposure to fraud & money laundering to safeguard the customer assets and Bank reputation. 


KEY... RESPONSIBILITIES: 


Review transaction alerts generated by the risk management tools based on specific parameters
Appropriately act on any suspicious transactions or suspected fraudulent transactions.
Investigate any suspicious activities arising from the alerts and resolve by marking good or fraudulent and action on any exceptions raised. 
Contact customers regarding suspect activity.
Ensure Primary Forensic Services Case Register is updated and sent to Forensics team as required.
Setting up of rules and periodic review of parameters in the Transaction/ Fraud Management Systems 
Advise and review emerging digital fraud trends for risk mapping.
Review reported and confirmed fraudulent activities captured in the case management tool and allocate/action as appropriate.
Review the transaction trends raised on the service monitoring tool.
Submit transaction monitoring reports to management and forensics as required


Academic & Professional


Education    Bachelor’s Degree    Any    RQ
Professional Qualifications    AKIB/ACIB    AA     
Master’s degree    Business related     AA     


Experience


Total years of Experience required    2


Detail    Minimum No of Years    Need Type[2]


Banking Operations    2    ES
Card /Digital Services Operations    2    ES
People Management     1    DE
Stakeholder Management     1    DE more

KEY RESPONSIBILITIES 


Evaluation of credit appetite including appropriateness of structure considering application, tenor, risk versus return relationship, and the evaluation of effectiveness of risk mitigants.
Analysis of credit applications to assess whether the credit risk is in line with the Bank’s Credit Appetite and relative to the profitability of the deal. 
Coordination and... management of the credit origination and evaluation process to meet acceptable turnaround times. 
Support the Corporate business units to deliver world class service to external customers by assisting in negotiating term sheets with clients to ensure that the deal structure, conditions, and covenants conform to the overall credit requirements of the bank.
Achieve 100% compliance with lending policy guidelines and other governance requirements
Deliver well thought out decisions showing sound judgement where applications are within delegated sanctioning authority. 
Managing credit risk through measurement of the distribution of actual and expected credit losses, sector concentration and credit risk migration-based probability of default, exposure at default and loss given default parameters. 
Making recommendations to the Credit and Business teams regarding industry trends and the implications for managing the credit facilities of clients in those industries.


QUALIFICATIONS


University Degree from a recognized institution. 
Possession of Postgraduate Qualifications in a relevant field from a recognized institution/ Professional Banking qualifications that are Credit/Risk Related including CPA, ACCA, AKIB, CIMA etc. will be an added advantage.
A solid background in corporate credit, minimum 7 years at decision making level, preferably with a track record of operating with a personal delegated authority in corporate environment. 
Minimum 5 years’ experience in the application of extensive credit management, preferably in a Corporate and Investment Banking environment with proven ability to understand businesses, funding, and capital management issues.
Ability to collate and compile appropriate set of financial and business information to quantify and evaluate the risks and benefits of a business proposal 
Ability to establish the risk profile of a counterparty and incorporate contextual industry risks in a credit application. 
Working knowledge of risk analysis and risk monitoring in particular the analysis of financial behaviour of businesses, identification of trends and shifts in credit risk profiles of business 
 Practical understanding of bank’s products and lending facilities that give rise to counter party credit risk.
The ability and confidence to operate and make decisions independently whilst still operating as an effective team player. more

Key Duties and Responsibilities:

Develop and establish systems, policies and procedures to identify, control, manage and measure bank-wide risks, arising from processes, systems, people and external events in order to improve shareholder returns through value-based management, control and reduction of visible and hidden financial losses.
Establish a comprehensive training program on the risks... facing the Bank to embed knowledge of policies and procedures within business units. more

Key Duties and Responsibilities:

Develops and implements a business plan, goals, and budget for IT functions and activities that considers the overall corporate objectives, business plan and operational priorities.
Establishes and sets quality service standards to respond to internal and external client’s inquiries, requests, and issues related to IT.
Sets and takes corrective action against... significant deviations from set IT service quality standards. o Evaluates, monitors, and controls department and staff performance against agreed performance standards and taking corrective action against significant deviations.
Ensures that head office and all branches are in compliance with established IT and policies, procedures and statutory regulations.
Assists all branches and other departments in resolving IT inquiries
Participates in various internal Board and Management Committees as assigned by Senior Management.
Sets the overall IT objectives and plans and monitors performance against the strategic plan; reports and takes corrective action against significant deviations
Ensures regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
Ensures the delivery of high-quality service standards to internal clients in responding to inquiries, requests, and issues related to IT. more

Key Duties and Responsibilities:

To develop and deliver the Banks customer service strategy, to improve the customer experience, process excellence, achieve the Banks objectives and deliver the Banks brand promise.
Managing the customer experience across all banking channels and inter functional to deliver high levels of service.
Developing and delivering the Banks customer service strategy,... to improve the customer experience, in order to achieve the Banks objectives and deliver the Banks brand promise.
Outlining “the journey” to achieve the customer experience vision including key landmarks and measures of success. Incorporating and addressing the root cause of recurrent customer complaints\queries.
Responsible for improving customer satisfaction, customer segmentation and retention objectives.
Designing, establishing, and implementing a systematic framework that proactively solicits, anticipates, receives, and assimilates the “Voice of the Customer” across all touch points to identify customers’ critical priorities.
Leading the development and implementation of new customer service propositions that ensure customer growth, customer satisfaction and drive cross functional experience reliability in key customer touch points whilst minimizing the disruption to the existing business.
Championing the developing of a stronger “customer obsession” mind set & culture within the business, ensuring that all employees are consistent in their understanding of what their contribution is to the customer experience.
Manage customer relationships and continuously improve on the same in order to create customer loyalty.
Evaluate service delivery channels and processes and implement strategies to address service gaps. more

KEY RESPONSIBILITIES


For the assigned portfolio of work, conduct legal research, collate evidence, prepare witnesses for pre-trial and hearing, develop concept papers, prepare legal briefs and opinions as well as develop effective defence strategies, arguments and testimony in preparation for legal proceedings of cases in liaison with external lawyers;
Represent the Bank before any court... or tribunal as a witness or to watch brief as necessary;
Manage and measure external lawyers performance to ensure efficiency;
Create legal awareness and providing advice on suitable action to avert and/or minimize litigation;
Scrutinize legal fees and ensure they are raised in accordance with the Remuneration Order and Service Level Agreement;
Update database of all non-debt recovery litigation to ensure the same is consistently up-to-date and provide reports as may be required.
Render legal guidance to Retail branches on matters relating to bank policies, processes and procedures on all queries received with a view to mitigating legal and reputational risks; more