Key Duties and Responsibilities:

Develops and implements a business plan, goals, and budget for IT functions and activities that considers the overall corporate objectives, business plan and operational priorities.
Establishes and sets quality service standards to respond to internal and external client’s inquiries, requests, and issues related to IT.
Sets and takes corrective action against significant deviations from set IT service quality standards. o Evaluates, monitors, and controls department and staff performance against agreed performance standards and taking corrective action against significant deviations.
Ensures that head office and all branches are in compliance with established IT and policies, procedures and statutory regulations.
Assists all branches and other departments in resolving IT inquiries
Participates in various internal Board and Management Committees as assigned by Senior Management.
Sets the overall IT objectives and plans and monitors performance against the strategic plan; reports and takes corrective action against significant deviations
Ensures regular client, supplier and staff satisfaction surveys regarding IT services and takes corrective action.
Ensures the delivery of high-quality service standards to internal clients in responding to inquiries, requests, and issues related to IT.