DUTIES AND RESPONSIBILITIES:


Implement sound purchasing policies, systems and procedures in accordance with Company standards.
Monitor vendors for quality, service and price through standard purchasing specifications.
Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
Calls for quotations for any items costing more than a... certain amount (As per company policy) and inquire into prices from various suppliers. 
A minimum of three independent genuine quotations must be obtained.
Establish contracts to ensure reduced pricing for all operating areas of the hotel.
Receives market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
Ensures that all orders receiving dates are updated by the buyers according to the suppliers promised delivery dates.
Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
Checks, explain if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
Approves all additional requests for new storeroom items, checking correct item description, unit, packing, category and establishes Min/Max estimated stock levels.
Verify the ‘pending orders’ report on a daily basis, and all pending orders are checked and verified regularly.
On a daily basis prepare the list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
Issues regularly slow-moving item lists. 
Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
Responsible for all administrative functions of the Materials Department, staffing, training and execution of other related duties. 
Responsible for all purchasing functions, quotations, quality and availability.
Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests). 
Responsible for maintaining logical storeroom inventory levels operationally needed.
Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability.
Spot-checks entered system quotations, period validity quotes locked by, etc.
Ensures that the suppliers follow the rules relating to the hygiene of goods delivered.
Keeps all records in a way that they can be checked at any time for information or audit purposes.
Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. more

Duties and Responsibilities:


Receive and forward all goods and deliveries in and out of the hotel to the correct point of contact/storage area.
Able to follow standards for issuing and receiving stock within the store’s area of operation.
Monitor and take inventory regularly to compile orders based on par levels or needs.
Maintain clear and organized records to ensure all reports and... invoices are filed and stored properly.
Monitor PAR levels for all food items to ensure proper levels.
Responsible for storage of both food & beverage and operational stock.
Responsible for the day-to-day check on the storage facilities for upkeep and hygiene.
Responsible for verifying all goods arrived as per the agreed purchase, delivery note, and agreed quantity had been received.
Refuse acceptance of damaged, unacceptable, or incorrect items.
Ensure cleanliness of all areas, keeping storage areas clean & tidy and in strict compliance with hygiene regulations.
Ensure all store requisitions are signed by concerned Department Heads (HODs) and approved by FC/GM depending upon the hotel’s operations procedure.
Ensure the quantity requested and the quantity issued always match.
Ensure the store requisition form is signed by the person collecting the goods and entered into the Inventory/Materials Management System.
Post all invoices using the MMS – Material Management System.
Conduct inventory audits to determine inventory levels and needs.
Conduct physical stock audits regularly as advised by the Financial Controller (FC) and the physical count is to be tallied with the inventory count from the MMS – Material Management System.
Any differences between the manual count and MMS software have to be investigated and the information to be given to the Finance Department.
Assist the Accounts Payable Clerk / Payable assistant in finding out any cost discrepancies.
Complete requisition forms for inventory and supplies.
Extend all requisitions daily and update the inventory management software/system.
Work closely with Purchasing to order and receive items and equipment.
Troubleshoot any vendor delivery issues and oversee/follow up on the return process.
Follow up on documentation of after-hours issues ensuring it is by established internal controls and procedures.
Adhere to all Health and Safety procedures particularly relating to food and beverage items.
Ensure uniform and personal appearance are clean and professional.
Speak with others using clear and professional language.
Keep accurate recordings of all incoming and outgoing goods.
Notify the store manager/supervisor of any low stock levels.
Identify and report any slow-moving items to avoid over-purchasing.
Verify and track received inventory and complete inventory reports and logs.
Perform any other duties as assigned by the management or supervisors. more

Main function:                  

Provide support to the Head Chef & Sous chef in all aspects of kitchen.                

Reports Directly to:          Head Chef 


Prepare, cook and present dishes as directed by the junior Sous chef.
As the Demi Chef, your main responsibility will be to amaze people with outstanding cooking following recipes and directions for local and some... continental dishes.
Your work will be extremely important for customer satisfaction and building customer loyalty.
You will plan and execute menus in collaboration with other colleagues and ensure adequacy of supplies at all times.
Place orders in a timely manner.
Manage ingredients and costs.
Suggest new ways of presentation of dishes, and new rules and procedures for optimizing the cooking process.
You will be expected to give attention to productivity of the kitchen such as speed and food quality.
You will ensure adherence to all relevant health, safety and hygiene standards, be a team player and collaborate with other colleagues.
You should have proven experience in a demi chef  role with excellent use of various cooking methods, ingredients, equipment, tools and processes and the ability to multitask, as well as work efficiently under pressure.
You should demonstrate good time management skills and be passionate about what you do.
Any other assigned duty by the management. more

We are seeking an experienced and visionary Operations Manager to oversee all aspects of hotel operations and drive sustainable growth. This role demands a strategic leader with a strong business acumen, deep hospitality experience, and the ability to implement modern, data-driven management practices. The ideal candidate will bring innovation, leadership, and operational excellence to elevate our... guest experience and profitability.



Key Responsibilities:

Operational Management


Oversee daily operations and manage the hotel’s P&L, focusing on key performance indicators including RevPAR and G.O.P.
Conduct daily briefings and take tactical actions based on performance metrics.
Maintain a robust 360° quality control system:
Perform daily inspections of lobby, guest rooms, and F&B outlets.
Execute weekly audits of S.O.P compliance across all departments.
Champion digital efficiency and innovation:
Ensure 100% response rate on O.T.A platforms.
Leverage PMS data to support informed decision-making.
Optimize single-room cost control through dynamic forecasting tools.


Strategic Leadership


Execute strategic plans with clearly defined revenue goals and brand upgrade initiatives tailored to local market trends.
Build and sustain a strong talent pipeline through active employee engagement and quarterly performance assessments.
Manage client assets by enhancing VIP services and developing a loyalty program.


Cross-Functional Collaboration


Reimagine sales approaches to attract more corporate clients and expand market reach.
Innovate F&B concepts with seasonal offerings and implement ingredient traceability systems.
Lead sustainability initiatives such as energy-saving measures and resource optimization.
Hands-on experience with Property Management Systems (PMS).


Core Competencies:


Strong data literacy and KPI interpretation skills.
Excellent crisis management and decision-making under pressure.
A creative and strategic mindset with a drive for continuous improvement.
Proven leadership and team development capabilities. more

Main function:                    

To receive and attend to guest

Reports Directly to:             

Front Office manager/commercial manager/Operations Manager

JOB DESCRIPTION


Make and confirm reservations for guests
Ensure proper room allocation
Register and check guests in
Close guest accounts and check guests out
Confirm relevant guest information
Verify guest’s... payment method
Issue room keys
Maintain clear and accurate records of guest room bookings
Compute all guest billings, accurately post charges to guest rooms and house accounts
Receive and transmit messages for guests
Listen and respond to guest queries and requests both in-person and by phone
Review accounts and charges with guests during the check-out process
Process accurate payment of guest accounts
Inform housekeeping when rooms have been vacated and are ready for cleaning
Monitor visitors to the hotel
Enforce rules and policies of the hotel
Maintain a neat and orderly front desk and reception area
Leverage on interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Innovative to adapt quickly and effectively to the competitive nature of the hospitality industry.
Good knowledge of Microsoft word and excel.
Good knowledge of eZee hospitality solution.
Any other assigned duty by the management. more

Areas of responsibility

The Assistant manager will provide strategic direction for employees to enhance customer experience and ensure the smooth and profitable running of the hotel. 

Specific duties and activities

Operations


The job holder will have responsibility to oversee and manage the hotel’s daily affairs in accordance with the hotel’s mission & vision statement, including... maximization of financial performance, guest satisfaction and staff development with established quality standards.
Ensure S.O.P implementation in all departments and check the same during routine operational checks.
Utilizes interpersonal and communication skills to lead, influence, and make sound financial/business decision making.
Achieves the hotel’s profit, customer service and revenue goals by the operation of the hotel.
Ensure that monthly financial outlooks for rooms, food and beverages, administrative targets are met.
Coordinating, overseeing and managing all departments and service units as well as working closely with them on a daily basis to ensure the smooth running of the hotel and its operations.
Ensure that all decisions are made in the best interest of the hotel and management and any other responsibility as may be assigned by the management.
Oversee the operation of the hotel and ensure the hotel’s profit, customer service and revenue goals are met.
Any other assigned roles by the General manager.


Food & Beverage


Assist the F & B manager with all the oversight functions as it relates to the food and beverage department and its staff.
Properly assist the F & B manager in ensuring that during functions, banqueting and buffets services, necessary plans are put in place to ensure that adequate plans are been carried out.
Assist the F & B manager to randomly inspect the stores (F & B / Kitchen) to check the stock in hand (quality, par stock levels, expiry e.t.c).


Front office


Create roster for front office staff and approve any changes. 
Create a positive work environment for employees to thrive, communicate with team and set positive review targets.
Signs off on completed checklist of front office staff at the end of each shift.
Ensure front office staff have followed up on customer concerns (Sign off on guest request sheet).
Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results. 
Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
Responds to and handle guest problems and complaints as it pertains to Operations.
Observe service behaviours of employees and provide feedback to managers/heads of department as it applies.
manage and resolve all guest complaints in a timely manner. 
Update and analyze guest feedback report. 
Meet and greet VIP clients and escort them to their rooms where applicable.
Ensure certain guests (such as disabled people, elderly, children & VIPs) receive personalized service. 
Respond to guest enquiries via email and over the phone. 


 House keeping


Oversee the supervision of the housekeeping operation and ensure all service standards are followed with friendly and engaging service.
Randomly inspect vacant rooms to ensure standards are met at all times bearing in mind Goldine Alpine core values of excellent service.
Work with the house keeping manager to ensure rooms are properly inspected before guest check-in.
Ensure there is a daily report on the activities of housekeeping. more

Welcoming and interacting with guests in a professional manner. 
Accurate taking of guest orders. 
Staying attentive to the needs of guests in the dining area. 
Making menu recommendations, answering questions and sharing additional information with restaurant patron. 
Ensuring the food order is made correctly by kitchen staff and looks presentable for guests. 
Delivering food from the... kitchen to the guests. 
Performing shift duties like rolling silverware, per-bussing tables, wiping tables and removing debris and more.
Greet and escort customers to their tables.
Present menu and provide detailed information when asked (e.g. about portions, ingredients, or potential food allergies) 
Prepare tables by setting up linens, silverware, and glasses 
Inform customers about the day’s specials 
Offer menu recommendations upon request 
Up-sell additional products when appropriate 
Take accurate food and drinks orders, using POS ordering software, order slips, or by memorization 
Check dishes and kitchenware for cleanliness and presentation and report any problems 
Arrange table settings and maintain a tidy dining area 
Deliver checks and collect bill payments 
Carry dirty plates, glasses, and silverware to the kitchen for cleaning 
Meet with restaurant staff to review daily specials, changes on the menu, and service specifications for reservations (e.g. parties) 
Follow all relevant health department regulations 
Provide excellent customer service to guests more

JOB RESPONSIBILITY:                                          


As the head of the housekeepers, you will be responsible for the cleanliness of the entire hotel. Any cleaning errors and all queries would accrue to you.
Run sold room reports, verify room status, determine discrepant rooms, prioritize room cleaning, and update status of departing guest rooms. 
Document and resolve issues... with discrepant rooms with the Front Desk. 
Prepare, distribute, and communicate changes in room assignments. 
Communicate issues to next shift. Complete required paperwork. 
Ensure uniform and personal appearance of housekeeping staffs are clean and professional.
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. 
Works effectively with the Engineering/maintenance department on guestroom maintenance needs. 
Prepare a weekly cleaning schedule. 
Obtain list of rooms to be cleaned daily and list of prospective check-outs to prepare work assignments. 
Inventories and stock to ensure adequate supplies. 
Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. 
Ensure that each unit of the hotel is neat and ready for the business of the day. This should be properly checked and supervised at least thrice daily.
Ensure that the public toilets are cleaned and inspected intermittently.
Supervise the vacant rooms to ensure they are inspected for guest use.
Take note of damaged items by guest especially in the rooms and public spaces and report directly to the General manager for immediate replacement.
Ensure that all housekeeping supplies are provided on time as at when due.
Report housekeeping activities daily to the GM and also provide LOST-BUT-FOUND note book for recoveries.
Report all disciplinary issues bothering around housekeeping staffs to the GM.
Ensure weekly record of room amenities and inventory of all items.
Ensure proper washing of linens/Towels/ from the laundry.
Provide a weekly-monthly inventory of linens to properly keep stock of lost or damaged items. 
Ensure that the laundry machines are not abused and are properly monitored especially the dryers.
Ensure cleaning/washing agents are provided in due time for the proper washing of linens.
Come up with ideas and suggestions that can improve the organization positively.
Any other assigned roles by the management. more

JOB DESCRIPTION


Coordinate and manage all sales activities of the hotel, including inter-state sales efforts in line with the marketing plan.
Develop and maintain a comprehensive database of commercial, retail, travel, and organizational contacts.
Undertake telesales and face-to-face sales calls with potential and established clients in allocated areas.
Canvass and prospect for new... business opportunities, creating innovative strategies to maximize revenue.
Achieve sales targets as set by the DCR and General Manager (GM).
Prepare and submit daily, weekly, and monthly sales reports.
Schedule and coordinate monthly marketing meetings, ensuring timely follow-ups.
Compile monthly measurability statistics for advertising campaigns and send them to the head office.
Develop, coordinate, and implement ad-hoc marketing strategies as needed for specific segments.
Ensure that all actions in the marketing plan are executed on a daily, weekly, and monthly basis.
Coordinate and execute follow-up actions from property inspections and sales calls.
Manage the hotel’s social media accounts and content creation to boost visibility and engagement.
Coordinate daily pricing (Yield) meetings to analyze revenue opportunities and optimize pricing strategies.
Devise and implement strategies to create and promote new revenue opportunities and innovations.
Maintain weekly contact with the GM, Guest Service Manager, and Experience Manager to stay informed about trends within the hotel.
Attend travel functions, trade fairs, exhibitions, and sales conferences to represent the hotel and build networks.
Participate in educational visits to partner hotels for commercial or travel trade engagements.
Provide regular updates and relevant information to other regions and stakeholders.
Compile and maintain a working sales business plan aligned with the hotel’s objectives.
Monitor competitor activities and market trends to identify opportunities and threats.
Prepare, analyze, and submit all required reports, including daily, weekly, and monthly performance updates. more

JOB DESCRIPTION


Coordinate and manage all sales activities of the hotel, including inter-state sales efforts in line with the marketing plan.
Develop and maintain a comprehensive database of commercial, retail, travel, and organizational contacts.
Undertake tele-sales and face-to-face sales calls with potential and established clients in allocated areas.
Canvass and prospect for new... business opportunities, creating innovative strategies to maximize revenue.
Achieve sales targets as set by the DCR and General Manager (GM).
Prepare and submit daily, weekly, and monthly sales reports.
Schedule and coordinate monthly marketing meetings, ensuring timely follow-ups.
Compile monthly measurability statistics for advertising campaigns and send them to the head office.
Develop, coordinate, and implement ad-hoc marketing strategies as needed for specific segments.
Ensure that all actions in the marketing plan are executed on a daily, weekly, and monthly basis.
Coordinate and execute follow-up actions from property inspections and sales calls.
Manage the hotel’s social media accounts and content creation to boost visibility and engagement.
Coordinate daily pricing (Yield) meetings to analyze revenue opportunities and optimize pricing strategies.
Devise and implement strategies to create and promote new revenue opportunities and innovations.
Maintain weekly contact with the GM, Guest Service Manager, and Experience Manager to stay informed about trends within the hotel.
Attend travel functions, trade fairs, exhibitions, and sales conferences to represent the hotel and build networks.
Participate in educational visits to partner hotels for commercial or travel trade engagements.
Provide regular updates and relevant information to other regions and stakeholders.
Compile and maintain a working sales business plan aligned with the hotel’s objectives.
Monitor competitor activities and market trends to identify opportunities and threats.
Prepare, analyze, and submit all required reports, including daily, weekly, and monthly performance updates. more