To ensure that the company’s HR operational policies and processes are adhered to and continually improved.
To assist in all activities concerning the sourcing & recruitment of staff, performance management, staff discipline, and HR administration.
Coordinate all matters of employee work permits and visas.
Coordinate and/or conduct departmental training and conduct new hire hotel orientation program. 
Implement corporate policies and procedures on compensation, incentives, bonuses, and benefits.
Continually assesses employee morale by analyzing absenteeism and turnover records, lateness, and resignations.
Coordinate and oversee all matters related to staff accommodation, facilities, and transport.
Coordinates controls and inspects employees’ accommodation, staff canteen, restrooms, etc. ensuring it is of the highest possible standard of cleanliness and comfort.
Coordinate employee wellness and safety programs.
Conduct needs analysis, and develop, implement, and monitor training programs and materials.
Encourages a good standard of employee conduct and behavior and coordinates disciplinary procedures as and when necessary.
Ensures appraisals are carried out for every employee every 12 months or as per hotel management policy, and also reviews all appraisals and follows up on development needs, if required.
Assist in the communication of key messages to all staff.
Assist in the recruitment and hiring of all employees.
Ability to remain calm and courteous in demanding situations.
Assists other department heads / HOD’s in the formulation of HR policies and procedures for their respective departments.
Assists with and ensures that all procedures concerning promotion, transfer, and staff resignation are carried on within Company policy and also within legal boundaries.
Assists in developing and conducting management training on a variety of leadership and HR topics.
Assists in overseeing the preparation of reports required by government agencies.
Oversee Worker’s Compensation programs, ensuring claims and reports are submitted on a timely basis.
Support operational efforts through proper staffing and training of associates.
Assist with planning, coordinating, and executing employee activities and events, including monthly staff meetings, food festivals, annual picnics, holiday parties, Wellness fairs, farewell parties, community services, etc.
Issue staff or training experience and conduct certificates.
Assists in the administration of the Hotel’s social and staff benefit programs Eg: Employee of the Month, Leader of the Month, and other staff incentives.
Guide the leadership team regarding employee morale, employee relations, coaching, counselling, and discipline.
Promote employee communication activities and channels, to encourage and enable feedback from staff.
Maintain a positive relationship with staff representatives and ensure any employee grievances are monitored and resolved.
Responsible for all back office and administration tasks of the department.
Oversee the management of the recruiting process including position management, advertising, and working with community agencies.