About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

About the Role


The IT Manager is responsible for managing Zeraki’s IT infrastructure, cloud environments, security posture, and internal systems. This role ensures operational excellence, security, and efficiency across all IT functions, while freeing up the CTO and engineering teams to focus on product innovation and scaling.
This is a hands-on role where you will manage day-to-day IT... operations while also driving long-term improvements in infrastructure, cloud cost optimization, and compliance.


Key Responsibilities

IT Operations & Support


Oversee internal IT systems, user support, and device management.
Ensure 99.9% uptime for internal business tools and systems.
Manage SaaS tools (MS Office, Google Workspace, Clickup, Slack, Jira, etc.) to ensure smooth collaboration.


Infrastructure & Cloud Management


Manage Zeraki’s AWS and Azure hybrid environments, including deployments, backups, and disaster recovery plans.
Monitor and optimize cloud usage to reduce costs without compromising performance.
Maintain reliable connectivity across distributed teams and offices.


Security & Compliance


Enforce IAM policies, MFA, and endpoint security across all teams.
Oversee periodic Vulnerability Assessment and Penetration Testing (VAPT), track remediation, and ensure timely closure of risks.
Ensure compliance with the Kenya Data Protection Act, GDPR, and other relevant regulations.
Implement disaster recovery and business continuity plans.


Vendor & Partner Management


Manage relationships with cloud providers, ISPs, and hardware/software vendors.
Track service levels, contracts, and renewals.
Negotiate vendor contracts to balance quality, reliability, and cost.


Leadership & Collaboration


Serve as the bridge between IT operations and engineering teams.
Provide IT training and awareness sessions for staff (security hygiene, tool adoption).
Support the CTO in IT strategy, planning, and execution.


Collaboration with DevOps


To avoid overlap and ensure smooth operations, the IT Manager will work in close alignment with Zeraki’s DevOps Engineer.
DevOps Engineer Focus: CI/CD pipelines, infrastructure-as-code, application deployment, product performance monitoring.
IT Manager Focus: Governance, compliance, access control, SaaS management, security posture, vendor contracts, and disaster recovery.


Collaboration Points:


VAPT & Security: IT Manager tracks issues, DevOps executes fixes with engineers.
Cloud Optimization: IT Manager manages budgets and governance, DevOps fine-tunes infrastructure usage.
Incident Response: DevOps handles root cause, IT Manager coordinates escalation, reporting, and communication.
This ensures DevOps drives engineering productivity, while the IT Manager safeguards IT resilience and compliance.


Success Metrics


Success in this role will be measured by:
Uptime: 99.9% uptime for internal and customer-facing systems.
Security: Zero major security incidents per quarter; VAPT issues resolved within 30 days.
Cost Optimization: 15–25% reduction in cloud costs year-on-year.
Support Efficiency: 90% of support tickets resolved within SLA.
Compliance: 100% adherence to Data Protection regulations and internal policies.


Requirements

Qualifications


2+ years of experience in IT operations, infrastructure, or systems administration
PHands-on experience with AWS and/or Azure cloud environments.
Familiar with SaaS management, ITSM tools, and enterprise networks.
Solid understanding of cybersecurity frameworks and compliance requirements.
Experience implementing disaster recovery and business continuity plans.
Excellent problem solver with strong vendor negotiation and stakeholder communication skills. more

About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

About the Role


We’re looking for smart, driven, and gritty individuals to sell educational technology products to schools in Kenya. The job will involve onboarding new customers, supporting existing customers and gathering feedback to inform strategies for high customer satisfaction, sustaining Zeraki's dominance as the leading Edtech brand in Africa.
If you’re passionate about... transforming education in Africa and thrive in a fast-paced, innovative environment, we’d love to hear from you.


Requirements

Qualifications


A passion for education and EdTech.
Excellent communication and interpersonal skills, capable of building strong relationships with schools.
A self-starter with a drive to succeed and exceed targets. You will need to work long hours, nights, or weekends.
Ability to work with minimal supervision in a fast-paced, dynamic environment.
Grit: Not every lead will be a sale. You should be able to bounce back if you lose a sale.
No prior experience required, but any sales, marketing, or customer service experience will be advantageous. more

Role Overview

Zeraki is seeking a brilliant, dynamic and driven Legal Intern to join our fast-paced in-house legal team. This is an entry-level opportunity designed for law students or recent graduates eager to gain hands-on experience in a multi-jurisdictional EdTech environment, responding to concerns in Kenya, Uganda and Tanzania. The Legal Intern will support day-to-day legal operations... including legal research, document drafting, administrative support, and compliance tracking.

Key Responsibilities


Legal Research: Investigate legal and regulatory requirements across jurisdictions and summarize findings for internal use. 
Document Drafting: Assist in drafting basic contracts (NDAs, Data Processing Agreements, MoUs, Partnership Agreements, Employment Contracts); legal correspondence; and internal memos. 
Administration & File Management: Maintain digital and physical legal files. Update trackers for statutory and regulatory filings, intellectual property, and contract renewals. 
Meeting Support: Take minutes during internal/external legal meetings and follow up on action items.
Cross-Department Liaison: Support requests from other departments by gathering documents or clarifying internal policies. 
General Support: Schedule legal meetings, assist with filings and license applications, and ensure proper documentation for legal expenses and invoicing. 


Requirements

Core Competencies 


Strong Research & Analytical Skills   
Excellent Written and Verbal Communication   
Detail-Oriented and Highly Organized   
Able to Handle Multiple Tasks & Prioritize   
Professionalism, Integrity, and Confidentiality   
Willingness to Learn & Adapt Quickly   


Candidate Requirements 


Bachelor’s Degree in Law (LLB) – Third year student to 2025 Graduate 
Prior internship or volunteer experience in legal or compliance work is an added advantage  
Proficiency with Microsoft tools 
Strong ethical mindset aligned with Zeraki’s values of integrity, diligence, and intelligence more

Key Responsibilities

Product Vision & Strategy


Define and refine the product vision and roadmap, aligning with Zeraki’s mission to improve education access and affordability
Use insights from schools, parents, and administrators to shape the direction of our financial tools
Ensure every product initiative addresses a real problem in the education ecosystem—whether it's simplifying... school collections or easing fee burdens for families
Product Discovery & Validation
Conduct structured discovery with school bursars, principals, parents, and guardians to identify pain points
Test assumptions through research, field visits, usability testing, and pilot deployments in educational settings
Prioritize solutions that remove friction for schools and create flexibility for families managing education costs
Product Development & Execution
Translate product vision into clear specs and collaborate with engineers, designers, and compliance to deliver scalable features
Coordinate with internal teams and external partners (banks, insurers, payment processors) to build secure, accessible products tailored for the education sector
Oversee the rollout of products that must work in real-world school environments—across geographies, school types, and payment behaviors
Measurement & Continuous Improvement
Define product success metrics, such as school-level adoption, parent engagement, and transaction growth
Monitor how schools and families interact with the products and use this data to inform iteration
Drive improvements that increase impact on education affordability and operational efficiency
Go-to-Market & Rollout
Support the design and execution of pilot programs with schools and communities
Collaborate with marketing, customer experience, and field teams to drive product uptake among parents and school administrators
Ensure the full user journey—from awareness to adoption—is intuitive and trusted by all stakeholders in the education space


Requirements

What We’re Looking For


We value structured thinking, empathy for users, and high ownership. Whether you're early in your career or more experienced, you’ll be expected to lead, not follow.


Experience


PM: 3–5 years in product management, ideally in fintech, SaaS, or platforms with financial infrastructure more

Key Responsibilities


Product Vision & Strategy
Define and refine the product vision and roadmap, aligning with Zeraki’s mission to improve education access and affordability
Use insights from schools, parents, and administrators to shape the direction of our financial tools
Ensure every product initiative addresses a real problem in the education ecosystem—whether it's simplifying... school collections or easing fee burdens for families
Product Discovery & Validation
Conduct structured discovery with school bursars, principals, parents, and guardians to identify pain points
Test assumptions through research, field visits, usability testing, and pilot deployments in educational settings
Prioritize solutions that remove friction for schools and create flexibility for families managing education costs
Product Development & Execution
Translate product vision into clear specs and collaborate with engineers, designers, and compliance to deliver scalable features
Coordinate with internal teams and external partners (banks, insurers, payment processors) to build secure, accessible products tailored for the education sector
Oversee the rollout of products that must work in real-world school environments—across geographies, school types, and payment behaviors
Measurement & Continuous Improvement
Define product success metrics, such as school-level adoption, parent engagement, and transaction growth
Monitor how schools and families interact with the products and use this data to inform iteration
Drive improvements that increase impact on education affordability and operational efficiency
Go-to-Market & Rollout
Support the design and execution of pilot programs with schools and communities
Collaborate with marketing, customer experience, and field teams to drive product uptake among parents and school administrators
Ensure the full user journey—from awareness to adoption—is intuitive and trusted by all stakeholders in the education space


Requirements

What We’re Looking For


We value structured thinking, empathy for users, and high ownership. Whether you're early in your career or more experienced, you’ll be expected to lead, not follow.


Experience


Associate PM: 1–2 years in product, fintech, CX, operations, or similarly analytical roles more

We’re looking for an early-career finance professional with strong foundations in Kenyan financial practices and a hunger to learn and grow. As a Finance Officer, you will support financial operations across our Kenyan, Ugandan, and Tanzanian entities — with primary focus on Kenya. This role blends hands-on financial operations, compliance, reporting, and learning opportunities in a high-growth,... cross-border environment.

Key Responsibilities


Financial Operations & Bookkeeping
Record day-to-day financial transactions and maintain accurate ledgers.
Process payments and collections, ensuring timely disbursement and follow-ups.
Support bank reconciliations and flag inconsistencies for resolution.
Tax & Regulatory Compliance (Kenya)
Prepare and file VAT, PAYE, corporate tax, and other statutory obligations in Kenya.
Stay updated on Kenyan tax regulations and support internal compliance processes.
Provide support for tax filings in Uganda and Tanzania under guidance — no prior expertise required.
Payroll & Disbursements
Assist in payroll preparation and statutory deductions for Zeraki Kenya and provide inputs for Uganda and Tanzania.
Ensure accuracy and completeness of payroll support documentation.
Reporting & Support
Prepare monthly financial reports for Kenya and assist in reporting for Uganda and Tanzania.
Support cash flow tracking and receivables monitoring.
Assist in preparing documentation for audits and investor reports.
Learning & Collaboration
Work closely with the Finance Manager and other departments to align financial practices with operational needs.
Participate in structured learning sessions to build proficiency in international finance and SaaS financial operations.


Key Performance Indicators


Compliance: 100% of Kenyan tax and regulatory filings submitted 3+ days before deadlines; zero penalties.
Timely Reporting: Kenya financial reports submitted by the 5th of each month.
Payment Efficiency: 95% of disbursements and collections processed within agreed terms.
Receivables Management: Maintain an average collection period below 30 days.
Proactive Risk Support: Identify and report at least 3 emerging financial risks per quarter.


Qualifications & Experience


Bachelor’s degree in Finance, Accounting, or a related field.
1–2 years of professional experience in finance or accounting roles (internship or entry-level).
Proficient in QuickBooks or similar accounting software.
Strong understanding of Kenyan tax laws and statutory compliance requirements.
Solid Excel and data handling skills.
CPA (K), ACCA, or equivalent professional qualification is preferred but not required. more

Role Overview:


We’re looking for a proactive, data-driven Marketing Lead eager to drive Zeraki’s growth through effective performance and brand marketing strategies. Ideal candidates are digitally savvy, creative problem-solvers, passionate about education, and excited to scale a rapidly growing African brand.


Responsibilities:


Strategy Execution:
Implement and refine Zeraki’s... integrated marketing strategy across both B2B (schools) and B2C (parents/students) segments.
Execute full-funnel campaigns from awareness and acquisition to conversion and retention, maximizing customer lifetime value (LTV).
Performance Marketing:
Manage data-driven outreach campaigns, leveraging digital channels (Google Ads, Facebook, Instagram, LinkedIn, SMS).
Oversee event marketing and on-ground activations at educational expos, workshops, and conferences (KESSHA, KEPSHA, EdTech summits).
Continuously optimize funnel conversions via retargeting, personalized messaging, and behavior-driven triggers.
Brand Marketing:
Build Zeraki’s brand identity through consistent storytelling and emotional engagement across digital and offline channels.
Foster community pride and advocacy through social proof, student success stories, and interactive digital campaigns.
Analytics and Optimization:
Monitor real-time dashboards, track key marketing metrics, and ensure continuous campaign optimization.
Perform A/B testing to enhance campaign effectiveness, using insights to refine strategies proactively.
Cross-Functional Collaboration:
Coordinate closely with Sales, Product, and Tech teams to align marketing efforts with business objectives.
Engage with creative agencies or freelancers to produce cohesive marketing assets and materials


Required Skills and Qualifications:


Bachelor’s degree in Marketing, Communications, Business, or a related field.
2-4 years experience in digital or performance marketing (experience in startups or EdTech preferred).
Familiarity with digital marketing tools (Google Analytics, Ads Manager, CRM systems).
Strong analytical and data-driven decision-making skills.
Excellent communication skills, creative thinking, and the ability to handle multiple projects.
Ability to learn quickly, thrive in a dynamic startup environment, and proactively seek opportunities for growth more

Key Responsibilities:

Talent Acquisition Strategy:


Develop and implement clear, structured recruitment processes aligned with Zeraki’s detailed career ladders.
Collaborate closely with managers to maintain clearly defined role descriptions and structured expectations.
Utilize competency-based assessment frameworks to accurately identify and select high-potential talent.


Talent... Development & Performance Management:


Implement and continually refine structured onboarding programs, clear performance frameworks (e.g., structured evaluations, competency-based assessments), ensuring fairness, consistency, and clarity.
Support rigorous application of Zeraki’s performance management processes, emphasizing growth and development.
Identify high-potential employees through structured performance reviews and develop tailored development pathways aligned with established career ladders.


Workforce Planning & Succession:


Partner with leadership to forecast talent needs aligned with Zeraki’s growth objectives, focusing especially on cultivating talent internally.
Lead structured succession planning efforts to ensure readiness for critical positions through consistent talent development and structured assessments.


Employee Engagement & Retention:


Use structured engagement frameworks and clear career progression opportunities to foster high employee satisfaction and retention.
Champion internal mobility and clear career paths, enabling employees to see and pursue growth opportunities within Zeraki.


Data & Analytics:


Monitor and analyze key talent KPIs (e.g., hiring quality, retention, succession readiness), leveraging analytics and insights to inform strategy.
Learn and integrate advanced analytics, including AI-driven tools, to enhance decision-making, predict talent trends, and optimize workforce performance.


Requirements

Qualifications & Experience:


Bachelor’s degree in HR Management, Organizational Development, Psychology, Business, or related fields.
Approximately 3-4 years of work experience, ideally in an HR generalist, recruitment, or talent development role.
Demonstrated foundational understanding of structured onboarding, recruitment practices, and performance management frameworks. Experience or strong interest in learning data-driven talent management methods is preferred.
Candidates with strong generalist HR backgrounds, analytical capabilities, and a willingness to learn structured methodologies and analytics tools are strongly encouraged to apply. more

Role Overview:


The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.


Key Responsibilities:


Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
Team... leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
CRM Management: Keep detailed and updated records of client interactions for precise decision making.
Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
Conflict Resolution: Address clients' concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.


Requirements


A strong passion for education and EdTech. 
Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools. 
A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets. 
Flexibility to work long hours, including nights and weekends. 
Capable of working independently in a fast-paced and dynamic environment. 
Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key. 
Prior experience in sales, marketing or customer service is preferred. 
Local candidates are encouraged to apply. more

Role Overview:


The Senior Relationship Manager oversees key school accounts and drives strategic initiatives to enhance client satisfaction and achieve sales and revenue growth.


Key Responsibilities:


Client Acquisition and Retention: Identify, attract and onboard new clients with the aim of developing strategies to retain existing clients and ensure long-term partnerships.
Team... leadership and Mentorship: Guide and mentor lower-level business development team members to foster a high performing team culture.
CRM Management: Keep detailed and updated records of client interactions for precise decision making.
Market Analysis: Stay updated on market trends and competitor developments to identify new business opportunities and give feedback to the organization to inform the developments.
Conflict Resolution: Address clients' concerns promptly and effectively to ensure client satisfaction in order reduce churn rates
Partnerships: Represent the company in high level client meetings, negotiations and events to leverage and build networks.


Requirements


A strong passion for education and EdTech. 
Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with schools. 
A self-motivated individual with a results-driven mindset, eager to achieve and surpass targets. 
Flexibility to work long hours, including nights and weekends. 
Capable of working independently in a fast-paced and dynamic environment. 
Resilience and determination. Every lead may not convert into a sale, but the ability to persevere is key. 
Prior experience in sales, marketing or customer service is preferred. 
Local candidates are encouraged to apply. more

Key Responsibilities:


Assist in developing user interfaces for web applications using Angular.
Collaborate with the design and development teams to implement user-friendly features.
Write clean, efficient, and maintainable code.
Help integrate frontend components with server-side logic.
Participate in code reviews and learn best practices from experienced team members.
Stay up to... date with the latest front-end technologies and trends.
Provide support in optimizing applications for maximum speed and scalability.


Requirements:


Currently pursuing a degree in Computer Science, Engineering, or a related field.
Basic understanding of Angular, TypeScript, HTML, and CSS.
Familiarity with RESTful APIs and version control systems (e.g., Git) is a plus.
Strong problem-solving skills and a keen interest in learning.
Good communication and collaboration skills.
Ability to work effectively in a team-oriented environment.
Passion for web development and creating exceptional user experience more

We are looking for a motivated and enthusiastic Java Spring Boot Intern to join our backend development team. As an intern, you will have the opportunity to work alongside experienced developers, contributing to the design and implementation of scalable backend services for our applications. This role is ideal for students who are passionate about backend development and eager to learn in a... real-world environment.


Key Responsibilities:


Assist in developing and maintaining backend services using Java and Spring Boot.
Collaborate with frontend developers to integrate APIs and enhance application functionality.
Write clean, efficient, and well-documented code.
Work with databases such as PostgreSQL or MySQL to store and retrieve application data.
Participate in code reviews and learn best practices from experienced team members.
Assist in debugging, testing, and optimizing backend performance.
Stay up to date with the latest backend technologies and trends.


What we offer


A chance to contribute to a mission-driven company that's making a real difference in education across Africa.
A collaborative, inclusive, and dynamic work environment where your input is valued.
Gain hands-on experience in a fast-paced, innovative environment.
Work with and learn from experienced professionals in the industry. more

The Role


We’re hiring an Associate Product Manager or Product Manager for Zeraki Flow. Your mission? To turn messy internal workflows into beautiful, usable systems and to do it through
continuous discovery, strategic clarity, and sharp execution.


Depending on your experience, you’ll either:


Join as an Associate PM, managing parts of the Zeraki Flow stack and supporting... delivery, with guidance from the PMs, Head of Product and Designers Or join as a Product Manager, owning the full Zeraki Flow experience from product vision and roadmap to delivery and outcomes.


What You’ll Be Doing


Product Discovery & Strategy (Core to Both Roles)
Champion internal user discovery: Regularly talk to stakeholders across Sales, CX,
Finance, and Ops to uncover pain points, inefficiencies, and unmet needs.
Turn insights into structured problems, not just feature requests.
Lead opportunity mapping and hypothesis-driven experiments before committing to delivery.
Collaborate with engineering and design to validate problem-solution fit early and often.
Contribute to (APM) or define and own (PM) the long-term product vision and strategy for Zeraki Flow.


Execution & Delivery


Maintain a prioritized, outcome-oriented backlog aligned to strategic goals.
Facilitate sprint ceremonies: Planning, Reviews, Retros, and Grooming.
Drive agile delivery with a focus on velocity, quality, and measurable outcomes.
Own QA and UAT processes to ensure quality releases.


Stakeholder Management


Serve as the connective tissue across departments: Gather insights, align priorities, and keep people looped in.
Translate strategic business goals into clear product outcomes and roadmap items.
Support change management and training where process shifts affect internal teams.


Performance Metrics


Product Outcomes
% reduction in revenue leakage or billing errors
% increase in CRM usability or reporting completeness
% of internal issues resolved within SLA
Operational Efficiency
Time saved through automation or simplification
Time to onboard a new school
Reduction in manual steps per internal process
Discovery & Delivery Health
% of roadmap items validated via discovery before build
Sprint velocity & completion rate
% of roadmap delivered per quarter


Requirements


Culture & Mindset We’re Looking For 
Deep empathy for internal users and a hunger to solve real operational problems 
Obsession with clarity, simplification, and ruthless prioritization 
A systems thinker who sees dependencies and trade-offs 
Bias toward learning: test, validate, then build more

We’re hiring an Associate Product Manager or Product Manager for Zeraki Flow. Your mission? To turn messy internal workflows into beautiful, usable systems and to do it through continuous discovery, strategic clarity, and sharp execution.


Depending on your experience, you’ll either:


Join as an Associate PM, managing parts of the Zeraki Flow stack and supporting
delivery, with guidance... from the PMs, Head of Product and Designers
Or join as a Product Manager, owning the full Zeraki Flow experience from product
vision and roadmap to delivery and outcomes.


What You’ll Be Doing


Product Discovery & Strategy (Core to Both Roles)
Champion internal user discovery: Regularly talk to stakeholders across Sales, CX,
Finance, and Ops to uncover pain points, inefficiencies, and unmet needs.
Turn insights into structured problems, not just feature requests.
Lead opportunity mapping and hypothesis-driven experiments before committing to delivery.
Collaborate with engineering and design to validate problem-solution fit early and often.
Contribute to (APM) or define and own (PM) the long-term product vision and strategy for Zeraki Flow.
Execution & Delivery
Maintain a prioritized, outcome-oriented backlog aligned to strategic goals.
Facilitate sprint ceremonies: Planning, Reviews, Retros, and Grooming.
Drive agile delivery with a focus on velocity, quality, and measurable outcomes.
Own QA and UAT processes to ensure quality releases.
Stakeholder Management
Serve as the connective tissue across departments: Gather insights, align priorities, and keep people looped in.
Translate strategic business goals into clear product outcomes and roadmap items.
Support change management and training where process shifts affect internal teams.


Performance Metrics


Product Outcomes
% reduction in revenue leakage or billing errors
% increase in CRM usability or reporting completeness
% of internal issues resolved within SLA
Operational Efficiency
Time saved through automation or simplification
Time to onboard a new school
Reduction in manual steps per internal process
Discovery & Delivery Health
% of roadmap items validated via discovery before build
Sprint velocity & completion rate
% of roadmap delivered per quarter


Requirements


Culture & Mindset We’re Looking For 
Deep empathy for internal users and a hunger to solve real operational problems 
Obsession with clarity, simplification, and ruthless prioritization 
A systems thinker who sees dependencies and trade-offs 
Bias toward learning: test, validate, then build more

We’re hiring a Product Manager or Associate Product Manager to lead the evolution of Zeraki Finance. You’ll work directly with engineering, design, and cross-functional business teams to discover the right problems to solve and ship solutions that actually move the needle.
If you’re excited to build structured, scalable finance tools in a chaotic, fast-growing market, this is the job.


What... You’ll Be Doing


Discovery & Strategy (Core to All PM Levels)
Continuously engage internal teams (Sales, Finance, Customer Experience) and school users to identify real financial workflow pain points.
Validate opportunities through interviews, data analysis, shadowing, and problem mapping.
Work with leadership to define and evolve the product vision and strategy for Zeraki
Finance in East Africa.
Translate vague needs into structured product problems and hypotheses worth testing.
Collaborate with design and engineering to prototype and test before committing to builds.
Roadmap & Delivery
Maintain and prioritize a product backlog grounded in business impact and discovery insights.
Own or contribute to roadmap planning and sprint execution (APM = support, PM = lead).
Define clear product outcomes and ensure roadmap items are linked to measurable goals (e.g., % increase in fee collections, % reduction in billing errors).
Lead agile ceremonies: Sprint Planning, Reviews, Retros, and Daily Standups.
Own QA for your product: Write test cases, validate features, triage issues.
Systems & Scale
Oversee feature adoption and system stability across modules (e.g., Fee Management, Bank Reconciliation, Inventory).
Coordinate integration with banking APIs and payment platforms as we grow cross-border.
Use data to flag bottlenecks, regressions, or adoption issues—then lead the charge to fix them.


Performance Metrics


Product & User Success
Growth in school adoption (Kenya + Uganda)
% of schools actively using newly released features
CSAT and NPS scores from finance users and Relationship Managers
Financial Impact
Increase in transaction volume through the platform
Reduction in outstanding receivables
Reduction in billing errors or manual reconciliation work
Discovery & Delivery Health
% of roadmap items validated before development
Sprint velocity, goal completion, and roadmap execution vs commitments
Time to resolve critical issues or QA bugs


Requirements

Who We’re Looking For


 Associate PMs
Strong analytical and organizational skills 
Understanding of basic school finance ops (e.g. invoicing, fee structures, reconciliation) 
A strong communicator who’s eager to learn product discovery and delivery at scale more