Job Description


Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. COE is a highly technical role with strong client focus.
The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process.
COE’s are responsible for taking sound... underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.


Principal Accountabilities


Effective underwriting of complex risks (new business, renewals, ad-hoc)
Identifying re-insurance and appropriate action
Effective screening actions
Providing quality and correct feedback on high level technical queries
Working within higher level mandates
Ownership of non-standard commercial products
Negotiating with internal and external clients 
Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
Strong retention (profitability and growth) focus


Qualification and Experience


A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required. 
Grade 12
FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
Proficiency in MS Word and Excel
Santam Commercial product training (SMK’s)
Regulatory Examination (RE)
B. Degree/AIISA or comparable short term insurance qualification
Extensive short-term insurance knowledge 
Risk Identification and Assessment programme (RIA)
A good understanding of contact centre processes, SLA’s and commercial quoting tools.


Competencies


Delivering results and meeting client expectations
Ability to cope with conflicting demands and to prioritise tasks
Ability to influence 
Enterprising and commercial thinking 
Deciding and initiating action 
Relating and networking
Analysing
Applying expertise and technology
Achieving personal work goals and objectives
Continuous professional development
Researching
Planning and organising
Writing and reporting
Following instructions and procedures

 


Skills


Good communication and negotiation skills
Proficient in Afrikaans and English 
Strong client service orientation
Strong analytical skills
Ability to work under pressure
Strong sense of self-management
Strong relationship building and network skills (internal and external parties) more

What will you do?


The Senior Manager: Group Forensic Services will have oversight and provide strategic direction to the Group Forensic team so that the team can meet its objectives of responding to incidents of misconduct committed within or against Santam and provide these specialist services across the Group. 
They will ensure that there is an effective framework which will prevent,... detect, investigate and remediate incidents of misconduct and monitor its effectiveness. 
The incumbent will be a subject matter expert in the Group on all activities linked to the Forensic functions and is regularly consulted on such matters.


What will make you successful in this role?


Talent management: To ensure that the Forensic team is properly resourced with diverse specialists who render specific functions to support the Business Integrity strategy within the different disciplines
Effective strategy for Forensic Services: to ensure that that is an effective strategy/framework for the Group Forensic Services
Creating and maintain a whistle-blowing culture: to ensure that there is a complainant driven whistle-blowing platform to receive allegations of misconduct which is aligned to legislative requirements
Integrating technology as an enabler in the Forensic process: Identifying opportunities to optimise the team’s output by utilising technology as a tool 
Supporting SAS Fraud Framework: Contributing to the implementation and refinement of the SAS Fraud Framework
Knowledge management projects: Ensuring that there are appropriate platforms in place for knowledge sharing to business by reporting and creating awareness on insurance crime trends
Promote governance: ensuring policies are in place to support a positive culture across the Group
Ensure governance alignment across the Group: Review supporting policies for subsidiaries to ensure alignment to Santam
Maintain a productive team with accurate measures: Set targets for Forensic team productivity and monitor the achievement of these targets. Processes in place to keep accurate statistics. Reporting to SESCo and management on team productivity and successes
Deliver top quality service: Ensure effective quality assurance processes in place
Coaching and mentoring: Provide oversight and guidance on complex insurance crime investigations
Building and maintaining collaborative and meaningful partnerships: Participate and contribute to industry relevant bodies
Effective stakeholder engagement: Framework in place to support stakeholder management both internal and external
Best practices: Conducting research to ensure that the Forensic function has methodologies and practices which are aligned to industry and/or international best practices


Qualification and Experience


Masters in Forensic Investigation
Masters in Law or LLB
Professional designation as CFE (Certified Fraud Examiner); FP(SA) (Forensic Practitioner)
Experience in leading and managing forensic investigation teams (10-15 years)
Experience in the investigation of commercial crime cases namely fraud and corruption (10-15 years)
Good understanding and working knowledge of law enforcement processes from investigation to prosecution (10-15 years)
Experience in criminal and civil litigation processes (3-5 years)
Experience in conducting cyber related investigations (10-15 years)
Drafting and reviewing of governance policies (corruption, fraud, fraud response plan, whistle-blower) and reports (10-15 years)
Implementation whistle-blowing platforms
Exploiting technology as a tool to proactively manage fraud & corruption (5-10 years)
General insurance experience (5-10 years)
Computer literate (3-5 years)
Ability develop tools to measure, track and report on investigation, ethics and intelligence productivity (3-5 years)
Experience in engaging and briefing subject matter experts (3-5 years) more

About the role


Santam Broker Services: JHB has an opportunity for the role of Techincal Manager who will be based in Vereeniging  . 


What will you do?


The Technical Manager provides technical underwriting support for the Relationship Managers and enables quicker decision-making when engaging with our intermediaries for new business quotes on large risks, renewals and other... technical queries.
The position calls for a person who will provide technical underwriting expertise to assist the Regional Manager and Relationship Managers in managing their broker relationships at both a strategic and operational level with a clear focus on growth, profitability and efficiency in line with the Broker Services and Santam Commercial and Personal objectives.


What will make you successful in this role


Provide technical underwriting expertise and advice for all Classes of Insurance.
Assist Relationship Managers in explaining complex underwriting principles and decisions to intermediaries.
Balance growth and profit when making decisions by considering the supporting business and regional strategy.
Analyse profitability of multi-claimants or renewal of individual policies and recommend corrective actions to Regional Managers and Relationship Managers.
Discuss proposed amendments to pricing models and new covers with Specialist Underwriters.
Manage: prepare (exception) complex and high value quotes and policy conversions.
When necessary, discuss and explain Risk Reduction Requirements (RRR) from survey reports and negotiate with brokers to obtain buy-in: escalate queries only if unable to resolve to Specialist Underwriters. 
Build and maintain effective relationships with key stakeholders.
Ensure compliance with underwriting guidelines 
Review new business written


Qualification and Experience


Grade 12 (Matric Certificate) qualification 
Higher Certificate in Insurance or equivalent 
Driver’s licence (requirement)
FAIS compliance is a business requirement.
Regulatory Examinations (RE) qualification
3 - 5 years’ experience working in a commercial underwriting department assessing risks, determining pricing and terms across all classes of insurance (Property, Casualty and Motor) 


Knowledge and Skills


Computer literate (MS Word, Excel and PowerPoint – intermediated proficiency levels) 
Thorough Personal and Commercial Lines technical, product and wording knowledge
Working knowledge of Re-Insurance is and Motor Fleet underwriting
Keen attention to detail
Negotiation skills 
Planning and organising - ability to cope with conflicting demands and to prioritise tasks
Presentation skills
Excellent inter-personal skills
Execution and deadline oriented
Analytical thinking - ability to analyse and apply information and data


Personal Attributes


Appreciation of insurance and underwriting principles
Business partnerships
Commercial and profit driven
Conceptual thinking 
Curious about new developments and technologies and application to risk management
Flexibility
Good communication skills (verbal and written)
Hunger for improvement
Impact & Influence 
Information seeking
Innovation - innovative flair or ability to unlock this in business and people
Solution oriented
Teamwork and cooperation  
Tenacious
Self-Confident


Competencies


Delivering results and meeting customer expectations
Relating and networking
Analysing
Applying expertise and technology
Achieving personal work goals and objectives more

WHAT DOES THE INSURANCE CONSULTANT DO?


Santam Operations, Commercial Contact Centre have career opportunities available for Insurance Consultants base in Capetown (Bellville).  The insurance consultant role is focused on providing an end-to-end service and support to intermediaries.


WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE? 

This role is focused on, but not limited... to.


Contribution to the net profit and growth targets for business.
Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
Dealing with general insurance and policy specific enquiries.
Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
Initiating out dials to intermediaries to discuss quotations and / or convert policies.
Undertaking client follow-ups when policies are cancelled to ascertain the reasons and attempt to retain the policy onto books. 
New business issuance / policy maintenance/ renewal / agri aspects of policies.
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Managing client expectation on expected turnaround times for submitted requests.
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria.
Assisting in implementing solutions for improvement.
Adhering to workforce management principles to ensure that we optimize productivity.
Prioritise own workflow and ensure work is completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance.
Ensuring that business targets are met.


QUALIFICATIONS AND EXPERIENCE


Matric / Grade 12
60 FAIS credits - Commercial lines
Minimum of 3 years’ experience in Financial Services experience - Short Term Insurance - would be advantageous
A relevant insurance related qualification (e.g. NQF level 5) would be advantageous.
Tertiary qualification would be advantageous  


KNOWLEDGE AND SKILLS 


Excellent verbal and written communication skills to request information and correspond with internal / external stakeholders.
Excellent interpersonal skills, collaborating with internal / external stakeholders.
Conduct efficient administration.
Optimising work processes.
Situational adaptability. more

What will you do?


This career opportunity for a Sourcing Specialist: Projects is available at Santam for the Group Sourcing: Procurement department, the role is based in Bellville, Cape Town.   
This role will primarily support Procurement Managers in executing procurement strategies across the Sanlam Group This role will form part of the Category Procurement team particularly in Strategic... Projects, Marketing Services, Professional Services and Facilities Management. 


What will make you successful in this role?


Classification of spend and detailed analysis of spend.   
Development of procurement business cases.  
Initiate procurement initiatives and development of approved category plans.   
Sourcing and contracting management of commodities within the procurement portfolio.   
Management of costs and achieve savings against the budget.   
Drive strategic sourcing initiatives and show acumen towards driving new initiatives.   
Manage supplier relationships; manage contracted database and new contracts.
Ensure necessary compliance processes are adhered to.  
Manage and maintain various reporting platforms and validate system integrity and data quality.  
Internal stakeholder management between procurement, operations/business and clients.  
Attend and provide support in required Cross Functional Sourcing Team meetings.  
Support the relevant procurement managers in ad hoc duties.  


This will result in the following outcomes:


Cost savings  
Providing Client Delight in terms of optimal supply of service; 
Providing “Best Practice” procurement processes to increase efficiency; and  
Supporting and upholding a team culture of Engagement.  


Qualification and Experience


Member of Charted Institute of Purchasing and Supply (CIPS) with level 4/5 or equivalent CIPS is beneficial.
BComm (preferable) or equivalent being a Procurement Qualification with other relevant qualifications.  
Experience in sourcing, contracting and supplier management across multiple spend categories.  
Minimum of 5 years practical experience in procurement and/or supply chain environment (Preferable) in financial services sector or related.  


Knowledge and Skills


Excellent ability to interact and work cross functionally within organization  
Strong planning and organizing skills  
Strong supplier / market analysis skills  
Problem solving skills   
Project management skills  
Contract management and administration skills   
Ability to perform under pressure and deadlines  
Presentation skills and excellent communication skills more

The role


This career opportunity is available at Santam Client Solutions for the Business Intelligence Team Leader, who will be based in either Cape Town or Johannesburg


What will you do?


We are looking for a hands-on Business Intelligence Team Leader to lead and grow the delivery of scalable, well-governed Power BI reporting solutions at Santam Client Solutions. You will be... responsible for ensuring the successful migration of manual Excel reports to dynamic Power BI dashboards, with a strong focus on reusability, accuracy, and stability.
You’ll manage a small, junior BI team and work across business and IT to ensure timely, validated, and well-documented reporting assets that support decision-making. This role requires a strong mix of technical Power BI expertise, data modeling skills, and delivery management


What will make you successful in this role?

KEY RESPONSIBILITIES:


Own the end-to-end Power BI development lifecycle, from Jira ticket to dashboard delivery and post deployment support.
Review and validate junior team members’ work to ensure data accuracy, reliability, and consistency.
Refactor and migrate legacy Excel reports into scalable Power BI solutions using dataflows and standardised models.
Set up and enforce technical documentation standards, refresh schedules, and report governance processes.
Build reusable dataflows and ensure a single source of truth across reports.
Manage the team’s Jira board and support queue, ensuring consistent prioritization and timely delivery.
Collaborate with Central IT to improve data access, data quality, and pipeline reliability.
Work directly with business leaders to understand reporting needs and deliver practical, insight-driven dashboards.
Act as the bridge between Business Analyst (BA) teams and the BI team to ensure clear understanding of requirements, strong technical solutioning , documentation, and alignment to business needs.
Drive the adoption and optimisation of Powerbi and other modern BI technologies to enhance delivery efficiency and innovation.
Maintain a central library of standardised calculations and ensure consistency across all reporting assets.
Coaching and mentoring of junior BI staff


WHAT YOU NEED TO SUCCEED:

Technical Must-Haves


5+ years of hands-on experience in Power BI development in enterprise environments
Strong proficiency in DAX, M/Power Query, and Power BI Dataflows
Solid SQL skills and understanding of relational data models
Comfortable working in Power BI Premium Capacity environments
Experience working with Jira/DevOps tools for tracking and delivery
Exposure to Microsoft Fabric F64 and Power Automate (advantageous)


Leadership & Delivery


Experience mentoring or leading junior BI developers
Able to manage delivery pipelines, set standards, and enforce good practices
Strong communication and collaboration skills across business and IT
Comfortable with data wrangling from different data environments


PERSONAL FIT


You enjoy rolling up your sleeves to build, debug, and coach
You thrive in messy environments where you bring order and structure
You’re driven by getting things done, not just planning them
You balance technical detail with business understanding
You’re adaptable and can work through data gaps and tech debt


Qualifications and Experience


Bachelor’s degree in computer science, Information Systems, or related
5+ years BI development, 2+ years in a leadership/oversight role


Personal Attributes


Drives results
Deciding and initiating action
Leading and supervising
Collaborates
Client focus
Flexibility and adaptability
Cultivates innovation
Strategic decision making
Analytical thinking
Influencing/ gaining commitment
Business acumen
Coaching and development more

What will you do?


The Santam Direct contact centre has a position available for a Sales Coach. These opportunities are available within the Sales department based in Bellville.
The main purpose of the position is to provide support to the Direct Business by managing all compliance and risk management processes, policies and practices.


Key Responsibilities


Conduct quality... evaluations against set standards, to identify error cause removal and performance enhancement opportunities through coaching, training and remedial processing (quality control);
Record and document discussion points for improvement monitoring
Review, analyse and report on the quality of advice provided to the clients during all client-facing interactions
Track, monitor and report Sales Quality Assurance findings for new policies sold also for the purpose of retaining existing business.
Review and report on the Quality of Advice provided to the clients during all client-facing interactions in the business (the traditional “QA function”).
Achieve and maintain the expected quality standards
Be co-accountable to define the required client experience in collaboration with the client-facing functions and corrections.
Accountable to escalate non-compliance findings to the Sales Leadership Team, Compliance Officer and/or Head of Santam Direct (depending on the severity). Propose further interventions to prevent reoccurrence, through Standard Operating Procedure-updates, training material updates, system change request/incident processing etc.


Qualifications and Experience

Minimum Requirements:


Matric
Completed RE qualification
NQF Level 4 (Short-Term Insurance Qualification)
3 years short term insurance sales contact centre experience (personal and/or commercial lines)
Coaching and training experience preferable more

WHAT WILL YOU DO?


Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area.
Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair... process and delivering superior client service.


WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?


Monitor and control the following MBR’s KPIs:
Smart Repairs:
Smart repair technology
Repair vs replacement
Support Assessing team
Manage and handle complaints
Application of below business standards:
Normalise Cost Ratio (NCR)
Average Repair Cost (ARC)
ARC plus Ancillary Cost (ACPC)
Utilisation of alternative and green parts
CAP, Used and Refurbished
Paint, Labour and Parts Ratio
Difference in Quotations vs 1st Authorization
Difference in 1st Authorisation vs FRC
Difference in Quotation vs FRC
Additional cost after FRC
Management/Support of MBRs/Santam systems as below:
Abuntex / Quoting solutions
Qapter Connect
AudaAudit
RPM
Parts Procurement Systems
AudaTarget
Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)
Training, upskilling and coaching of Motor Body Repairers
Manage supplier capacity
Create weekly and monthly reports for feedback
Project and change management
Managing catastrophic events


QUALIFICATIONS AND EXPERIENCE


Matric
VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
At least 5 years Motor Assessing Experience
Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect , AudaTarget (NCR) , AudaInvoice, parts Procurement systems Abuntex Certified
Management Experience (advantageous)
Supply Chain Management experience (advantageous)
Stakeholder and Vendor Management experience (advantageous)


KNOWLEDGE AND SKILLS


Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
Effective crises management during workload changes
Working with people
Planning and organising
Coping with pressure and setbacks
High level of negotiation skills
Performance management


PERSONAL ATTRIBUTES


Results driven
Excellent communication skills, written and verbal
Excellent decision-making ability
Leading and supervising
Good organizational skills
Flexible and adaptable
Client service focus
Cultivates innovation
Analytical thinking
Influential
Sound business acumen
Coaching and development more

What will you do?


The purpose of the role is to join a small group of data pioneers to wrangle data, enhance business reporting and build models to enhance decision-making and profitability.
This is a unique opportunity to work in a dynamic environment and collaborate across analytics teams, while having the freedom to create the data assets that you will model on; with technical data... work, reporting and modelling being the core responsibilities of the role.


What will make you successful in this role?


Data wrangling
Building data flows from multiple sources in SAS and creating data assets in Hadoop
Dashboard and Report creation
Data extracts for adhoc business requests
Trend analysis and reporting from extracted data
Assist stakeholders by doing manual extracts from existing dashboards and SQL sources where required
Look for opportunities to improve existing reports and dashboards
Collaborate with multiple analytics teams to ensure efficient delivery
Work closely with actuarial and pricing teams on collaborative insights and modelling projects
Work with the underwriting team to come up with unique insights that drive underwriting rules and decisions
Do web scraping and data acquisition from novel data sources for insights and analysis


Qualification and Experience


Degree in Actuarial Science/Econometrics/Statistics/Computer Science/Data Science or related field.
2-3 years of work experience, preferably in the insurance industry
Advanced SQL skills, including data processing, query optimisation, ability to utilize different SQL dialects (MsSQL, Hadoop SQL, Sybase)
Experience in R, Python (essential) and SAS (preferred) – SAS and Python are used in the role
Experience with PowerBi (essential) and Qlik/QlikSense (preferred)
Advanced Excel skills (Power query, VBA, complex formulas)
Hands on understanding of insurance concepts and accounting data
Hands on experience with web scraping, API development and data science application development will be beneficial
Previous practical experience within insurance pricing, underwriting and claims environments will be beneficial
Understanding and working experience with machine learning and statistical modelling, especially GLMs, decisions trees and feature engineering


Knowledge and Skills


Data design
Problem solving
Business Knowledge
Statistical and Data modelling more

What will you do?

The succesful candidate will be responsible for ensuring:

System Platforms Providers


Strategic alignment of initiatives for Outsourced Business (OB) by the System Platform Providers (SPP) and the Binder Holders.
They will also be responsible for relationship management between Santam and the SPP's through frequent engagements; including supporting the Outsourced... Business and Business Integration teams


Principle accountabilities include


Responsible for ensuring strategic alignment of initiatives for OB by the SPP and the Binder Holder
Responsible for managing relationships between Santam and the SPP’s through frequent engagements
Responsible for supporting the OB and Business Integration teams. Central point of contact at Santam for all SPP’s
Maintaining and reporting on initiative backlog. Drive the implementation of various initiatives through the SPP and Binder Holder
Compiling steerco pack for monthly meetings with the SPP’s. Chair, facilitate and minute the compulsory monthly Steerco meetings held with business
Prioritisation of new initiatives with the Outsourced Business Committee
Driving completion of initiatives timely and within budget
Attend monthly prioritisation meetings and provide feedback on the implementation of various initiatives to the Outsourced Business team
Responsible for managing the SPP initiative budget and estimation management; review of work orders and costing
Reviewing of invoices against work orders and facilitation of invoice payment
Attend meetings with Binders Holders, SPPs and Santam business teams relating to new deployments, migrations, issue resolution and provide guidance relating to requirements that may be required
Prepare for quarterly planning meetings and drive the discussion and agreement to the initiatives
Ad-hoc responsibilities as may be required from time to time


Qualifications and Experience


Higher Certificate in Insurance
Minimum 5 years’ experience in project management


Skills


Microsoft Excel, Word, PowerPoint
QlikView and Qlik sense
JIRA
Confluence
Understanding of the OB model would be an advantage


Competencies


Ability to build and maintain relationships
Communication and strong facilitation skills
Resilience
Attention to detail and strong analytical skills
Good project management skills
Change management skills
Innovative and creative skills
Negotiating skills
Ability to convince and influence
Ability to drive project time-line more

JOB DESCRIPTION


Senior Pricing Analyst to report to the Head of Pricing.
Applicants must be based in Cape Town, South Africa, or be prepared to relocate.
The role also requires limited travel.
We are seeking a seasoned Senior Pricing Analyst to join our reinsurance team.
The ideal candidate will possess deep analytical expertise, a robust understanding of reinsurance treaty pricing,... and a strong background in insurance pricing methodologies
This dynamic role requires a passionate, energetic individual to handle reinsurance pricing activities, tools management, manage exposure, profitability and growth.


Key accountabilities and responsibilities include:


Pricing of reinsurance treaties across multiple classes of business and in various geographies.
Develop and refine pricing models for reinsurance products, incorporating risk variables and market conditions.
Evaluation of historical loss data, exposure profiles, and emerging trends to set pricing guidelines.
Collaborate with underwriting and actuarial teams to ensure alignment between pricing strategies and overall risk management objectives.


What will make you successful in this role?

SKILLS REQUIREMENTS:


Bachelor’s degree in Actuarial Science, Business Science, Mathematics, Statistics or a related quantitative discipline.
Minimum of 5 years of experience in pricing, risk analysis, or actuarial roles within the reinsurance or insurance industry.
Strong analytical and problem-solving skills, with proficiency in mathematical/statistical techniques and software skills.
Ability to collate, analyse and interpret statistical data.
Proven prior experience in P&C actuarial work.
Strong written, verbal, and presentation communication skills.


PERSONAL SKILLS AND ETHICS


Santam Re’s people-first approach requires us to make smart decisions as we build on our delivery of reinsurance solutions.
We are, therefore, highly driven to present industry-leading teams that are personable, approachable, have strong codes of personal values and ethics, and tolerance for other’s beliefs and lifestyles, including their host nation’s cultures.


Beyond the capabilities and expertise required, the professional Senior Pricing Analyst must also present and/or embrace the following:


Excellent verbal and written communication skills.
Advanced numeracy comprehension.
Ability to work independently with limited supervision.
Work flexible hours.
Solid interpersonal and relationship-building skills.
Good planning and organisational skills.
Stakeholder management.
Team leadership experience


Competencies


Collaboration
Client focus.
Cultivates innovation.
Flexible and adaptable.
Drives results. more

About the role:


Santam Operations Commercial Contact Centre have career opportunities available for Insurance Sales Consultants based in Cape Town, (Bellville) or Johannesburg.
The insurance sales consultant role is focused on providing an end- to-end service and support to brokers whilst achieving sales targets in a commercial contact centre environment.


Duties and... responsibilities:


Consistently meeting sales targets.
Contribution to the net profit and growth targets for business.
Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
Initiating out dials to intermediaries to discuss quotations and / or convert policies.
New business issuance.
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Assisting in implementing solutions for improvement.
Adhering to workforce management principles to ensure that we optimize productivity.
Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines.
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria;


Qualifications and Experience:


Minimum 1-3 years’ experience within an insurance (commercial lines) sales contact centre.
Matric
Minimum 60 Commercial Lines Short-term Insurance credits
Relevant insurance related qualification (NQF 5) would be beneficial
Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
Solid sales track record.
Consistent target achievement
Solid out-bound call centre sales experience and skills
Clear record of accomplishment in terms of adherence to quality standards and compliance more

Career Opportunity


This career opportunity is available at Santam Broker Solutions: Outsourced Business (reporting into the Portfolio Administration & National Brokers business unit; (“PA & NB and National Brokers”)) for the Senior Portfolio Manager, who will be based in Hill on Empire.


Primary Accountabilities:


Identify, prospect, and secure new strategic binder partnerships and... new Administrator binder partnerships for our Outsourced Business. Conduct comprehensive market research to understand potential new partnership opportunities within the short-term insurance sector.
Develop and maintain a robust pipeline of qualified leads through various channels including networking, cold outreach, industry events, and referrals.
Develop, implement and refine a strategy to grow our Administrator Business in PA & National Brokers that aligns with Santam’s growth objectives.
Grow and manage selected existing Administrator Portfolios.
Set and achieve ambitious targets for new partner acquisition and associated premium growth.
Monitor industry trends, competitor activities, and regulatory changes to identify new opportunities and potential threats.
Support the overall program for the CPM Migration Project during migration and conversion being a champion in resolving and supporting the business with through trouble shooting of key issues that impact the entire CPM Channel.
Support Outsourced Business in implementing best practices.


New Strategic Binder Opportunities


Identify, prospect, and secure new strategic binder partnerships for our Outsourced Business.


What will you do?

Administrator Binder Business Channel


Identify, prospect and secure new Administrator Binder opportunities.
Ensure the achievement of ambitious growth target within the Personal and Commercial Lines Administrator business.
Oversee and continuously evaluate the performance of the Administrator Binder channel to ensure delivery of target underwriting profit and portfolio growth. Implement efficient business processes to enhance customer service, control national expense ratios, and optimize overall spend.
Drive the optimisation of sales and underwriting-related activities across the Administrator Distribution channel by building a robust sales and underwriting strategy and executing all these activities.
Maximize retention of desirable clients.
Develop and implement retention plans per Administrator Binder holder portfolio aligned with Santam OB segmentation model as far as possible (renewal process, cancellations, new business).
Develop competition and market intelligence.
Ensure monthly exchange of data to monitor growth and profitability.
Procurement - align with Santam model to ensure cost savings.
Analyse data and regularly ensure that rating structures are updated and aligned with risk.
Retention strategy aligned with the OB segmentation model.
Renewal process aligned with Santam segmentation model.
Data analysis and Client Lifetime Value as per the Centre of Expertise planning.
Enable Administrator Binders to offer and deliver client centric risk management solutions to our target market.
Implementation of Data share (electronic data transfer).
Knowledge of Administrator value chain: Procurement, Salvage & Recoveries, Assessors.
Understanding Administrator client base (segment) and relation to other lines of business.
Ensure alignment of Claims, Finance & Underwriting processes internally and with Santam.
Monitor the application of best practice


CPM Conversion and Migration


Co-ordinating role of CPM Migration roll-out processes as a champion for Outsourced Business, particularly relating to trouble shooting in the Migration and Conversion Process in relation to Finance, Underwriting, Finance and Claims to ensure alignment in for both front and back-end process for Broker Services Regions and National Brokers.


Outsourced Business Support in best practice management


Support Executive Head: PA & National Brokers in mapping, analysing, and optimising process flows at our Binders and between our Binders and Santam; specifically in enhancing controls, efficiency, effectiveness, and compliance of insurance administration processes. This will involve driving governance, operational excellence, mitigating risks, supporting a seamless deliver of insurance services
Limited business support to Executive Head: PA & National Brokers to ensure the smooth and efficient day-to-day operations of Outsourced Business, allowing our other National Account Managers to focus on core activities of their Binder portfolios


What will make you successful in this role?


This role requires a highly driven and results-oriented individual with a deep understanding of the insurance landscape, excellent networking abilities, and a proven track record in business development and closing deals.
Facilitate Administrator compliance with all regulatory requirements.
Improve core process efficiency and capability.
Drive with the support of Risk Services the implementation of electronic pricing tools.
Minimise claims leakage through effective benchmarking and implementation of best practice processes with all business partners: outstanding estimates; estimation and claims philosophy; salvage and recoveries, assessor’s fees; Drive in Centres, procurement, ensure alignment between policy wording and bank of endorsements, monitor double payments and unallocated cash.
Monthly reporting and data analysis (Focus on deviations and negotiation and implementation of corrective actions).
Management of Centre of Expertise and Administrator relationship and processes.
Monthly meetings between Santam and Administrator binder holder.
Liaise in review of policy wordings, rating structures and underwriting criteria.
Co-ordinate product development structure and manage the operational implementation of solutions and deal with change management.
Management and monitoring of agreed mandates/processes Administrator binder holder in terms of; Strategy, Finance, Claims processes and settlements, Underwriting, Systems, Quality assurance, Training and development, Claims bordereaux (double payments and unallocated cash), Audits and implementation of audit findings, Claims process, Underwriting and finance process.
Identify customer needs and drive opportunities in line with Santam OB business strategy.
Account Management - Together with the Administrator binder holder, drive the development and execution of business plan.
Agree on shared objectives and targets and drive mutual sustainable growth.
Relationship Management - Drive improved understanding of the customer and overall business (marketplace, channel, consumer, competitive environment, strategy, productivity, profitability and the across value chain).


Qualification and Experience


Bachelor's degree in Business Administration, Operations Management, Finance, Insurance, or a related field
At least 5 - 7 years Outsourced Business experience
10 years experience in Short Term Insurance
Experience across Personal and Commercial Lines
Proven track record of understanding governance, designing, implementing, and monitoring effective internal controls.
Experience with claims negotiation and support
Financial and Process Management experience across the value chain


Knowledge and Skills


Customer Service and Management.
Regulatory & Compliance.
Business processes.
Marketing and Sales Knowledge.
Reporting and Administration.
People Management.
Strong analytical skills.
Strong networking and stakeholder management skills.
Strong communication and relationship building skills.
Attention to detail.
Initiative: Self-motivated and proactive in driving process improvements and ensuring control effectiveness.
Adaptability: Flexible and able to adapt to changing priorities and a dynamic regulatory environment.
Problem-Solving: Proactive in identifying and resolving operational issues and control deficiencies.
Excellent English communication & writing skills.
Strong relationship, negotiating and networking skills.
Ability to influence.


Personal Attributes


Drives results.
Deciding and initiating action.
Leading and supervising.
Collaborates.
Client focus.
Flexibility and adaptability.
Cultivates innovation.
Strategic decision making.
Analytical thinking
Influencing/ gaining commitment.
Business acumen.
Coaching and development. more

WHAT WILL MAKE YOU SUCCESSFUL IN THIS ROLE?

Risk Management


Risk Monitoring and Control Support: Support the Head: QKM in monitoring the risk profile of Santam Claims Solutions, ensuring that key risks are effectively managed, appropriate actions are taken, and that management has implemented adequate controls to mitigate these risks.
Develop and Implement Risk Strategy: Create and... execute a proactive, forward-looking risk strategy for Santam Claims Solutions, ensuring alignment with Santam’s overall business objectives and the broader risk framework.
Evaluate Risk Exposure: Regularly assess risks within claims management, focusing on key areas such as fraud, compliance, operational, financial, and reputational risks to protect the business.
Risk Assessment and Control Evaluation: Conduct regular, comprehensive risk assessments to evaluate the adequacy and effectiveness of current controls within claims processes.
Design and Implement Mitigation Plans: Identify high-risk areas within claims operations and design targeted risk mitigation strategies and actionable plans to address them effectively.
Monitor and Escalate KRIs: Continuously track key risk indicators (KRIs) and promptly escalate any concerns when established thresholds are exceeded, ensuring timely intervention.
Foster Risk Culture: Recommend risk culture positioning and drive initiatives aimed at establishing an ideal risk culture within Santam Claims Solutions, ensuring alignment with Santam’s risk management objectives.
Collaboration with Key Stakeholders: Work closely with Enterprise Risk Management (ERM), Group Compliance, and Group Internal Audit teams to ensure consistency in risk management practices and to drive a collaborative approach to managing risks.


Operational Losses


Identification and Reporting of Losses: Lead the identification and reporting of operational losses and near misses, ensuring transparency and accountability in claims operations.
Analysis and Root Cause Identification: Analyse operational losses to identify emerging trends, root causes, and high-risk areas, facilitating targeted improvements.
Initiatives to Mitigate Losses: Spearhead initiatives aimed at reducing operational losses, including process enhancements, technology upgrades, and strengthened controls, to optimise efficiency and reduce risk exposure.
Operational Losses Database Management: Maintain and update the operational losses database on CURA, ensuring it tracks corrective actions and informs future decision-making through lessons learned.
Risk Insights and Reporting
Provide Risk Insights: Deliver comprehensive insights on claims-related risk trends, root causes, and scenarios that directly impact business performance and operational efficiency.
Develop Dashboards and Reports: Design and develop high-impact dashboards and reports for senior leadership, with a focus on claims risk exposures, key risk indicators, and the effectiveness of mitigation strategies.
Escalate High-Risk Matters: Ensure the timely escalation of high risks and material losses to Enterprise Risk Management (ERM) to facilitate appropriate action at the organisational level.


QUALIFICATIONS AND EXPERIENCE


Educational Background: A bachelor's degree Risk Management, Finance, or a related field. A postgraduate qualification or professional certification in Risk Management (e.g., CRM, PRM, FRM) would be advantageous.
Operational Risk Expertise: Minimum of 7+ years of experience in Operational Risk Management, preferably within the insurance sector.
Industry Knowledge: Strong understanding of risk management frameworks, regulatory requirements, and industry best practices relevant to short-term insurance and claims operations.
Technology & Systems Proficiency: Experience with Enterprise Risk Management software (CURA), risk analytics, and reporting tools.
Stakeholder Engagement: Proven ability to collaborate with senior leadership, and cross-functional teams to drive a strong risk culture.


SKILLS


Technical Proficiency (Proficiency in MS Excel, MS Word, and MS PowerPoint)
Strong presentation and facilitation skills
Stakeholder engagement and relationship-building skills
Analytical and problem-solving skills
Data collection and evaluation skills
Excellent Written Communication
Negotiating and influencing
Strategic thinking


COMPETENCIES


Risk Management
Sound Decision Making
Client Centric Approach
Resilience
Results Driven Mindset
Collaboration
Quality, Compliance and Accreditation
Business Processes
Cultivating Innovation
Reporting and Administration more

What will make you successful in this role?


Implementation and administration of supplier contracts within relevant structures to enable an optimum procurement environment.
Assist the Sourcing Specialist or Procurement Manager with procurement related tasks. 
Manage one or more commodities, commodity groups or portion of a commodity on their own (depending on ability, experience &... training).
Creation and maintenance of supplier agreements:
Draft the contract using standard wording/clauses.
Maintain contracts including all administration such as amendment of contracts using standard wording/clauses in terms of, supplier detail changes, price changes.
Ensure system updates occur with the relevant contract pricing terms & conditions (Business rules), and other criteria for internal and external users.
Ensure all ongoing changes to contracts are loaded to the system.
Assist Sourcing Specialist / Procurement Manager with or be responsible for management of procurement commodities:
Analyse and determine commodities spend and if sufficient volume or other criteria exists, initiate the sourcing process. [Business Case Analysis]
Determine potential suppliers. [Market Scanning & Analysis]
Drafts request for proposal (RFP) using standard wording/clauses. [system based]
Issue and coordinate RFP process. [Initiation to completion]
Adjudicate on RFP responses to determine most suitable suppliers.
Test the market on a pre-determined cyclical basis by issuing further RFP documentation on existing contracted and new potential supply base whereby the full selection to contract process starts again.
Administrating diversity of supply base and monitoring direction of spend against agreed performance targets. 
Obtain required approval on supplier selection recommendation.
Negotiate and award contract to preferred suppliers based on “Value” decision (dependent on signing authority).
Manage and administrate supplier’s contract compliance in terms of Quality, Service and Price performance detail (roll up of transactional data from system and Santam Quality department).
Ensure all ongoing changes to contracts are loaded to the procurement system.


Qualification and Experience


Matric/ Grade 12
Procurement qualification [CIPS or studying towards a CIPS qualification] or other relevant Diploma or B. Comm Supply Chain Management. 
Minimum 3 years’ experience in a procurement role. 


Skills


Communication (Written and Verbal): Is able to communicate clearly, enthusiastically and in an articulate manner.  
Interpersonal Skills: Building networks and good relations: Relates to people across organisational levels and boundaries, builds networks and profitable partnerships. Show understanding of needs; is attentive and responsive; show honesty and integrity in dealing with people.
Issue resolution: The ability to identify issues and risks and implement the relevant mitigating actions.
Vendor management: Manage supplier relationships, developing supplier programs, and identifying continuous improvement initiatives. Tracks supplier spend and provide feedback to necessary stakeholders.
Delivering Results and Meeting Customer Expectations
Stakeholder relationship management 
Networking
Analysing and ability to identify opportunity/ challenges


Core Competencies


Cultivates innovation - Contributing independently
Customer focus - Contributing independently
Drives results - Contributing independently
Collaborates - Contributing independently
Being resilient - Contributing independently more

JOB DESCRIPTION


The incumbent will form part of the IT4IT Team (the IT Support Team) and work with all the development teams (Guidewire, JDE, Microsoft, Java, etc.). This includes working specifically with Technical Architecture and Release & Deployment Management to support and maintain the IT Support technical infrastructure, DevSecOps processes & procedures. Specific emphasis for this... role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components.


PRINCIPLE ACCOUNTABILITIES


Technical support of IT Support technology (hardware, software, including upgrades, resolving vulnerabilities). The technology is primarily based on Atlassian products, but also includes other software and technology components.
Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
Monitoring and management of hardware & software resources across all environments and taking pro-active action where required.
Collaborating with Architects, Technical Specialists and Team Leaders on ways to automate and improve the development, release management and production observation processes & procedures
System troubleshooting and maintenance
Installation of software (from operating systems through to applications) across environments
Management and leadership of the IT4IT Team


 General Functions


Consult with the Solution Architects on the development platforms (Guidewire, JDE, MS D365, .Net, Java, Cloud) in terms of application configuration and infrastructure to support application services
Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements
Identification of potential risks / issues and give input into risk plan
Develop and maintain a comprehensive understanding of the internal workings of key software packages within IT Support. 
Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation
Manage, mentor and support the rest of the IT4IT Team.


Quality Assurance


Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice
Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT


QUALIFICATIONS AND EXPERIENCE


National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred
Minimum of 3-5 years relevant experience
Working experience with Windows & Redhat Linux.
Working experience with Atlassian DataCenter and clustering.
Proficient in development languages such as Java and Python.
Experience with CI/CD (continuous integration, continuous delivery) tools
Experience in application development, version control, support and release management
Experience with Docker and Kubernetes for container management and orchestration.
Expertise in setting up and managing and maintaining Nexus, Sonar and Bamboo and Bitbucket
Experience working with and supporting complex systems deployed to cloud (i.e. AWS) would be beneficial


KNOWLEDGE


Familiarity with monitoring tools and the management thereof
Understanding of software development principles and practices
Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, NFS/NAS, etc.
Knowledge of security best practices, encryption, and identity management and the ability to implement security measures in CI/CD pipelines and infrastructure
Understanding of Agile and Scrum methodologies.
Familiarity with both SQL and NoSQL databases and Round Robin databases.


COMPETENCIES


Competent in problem solving and troubleshooting at application and networked infrastructure levels
Creativity in finding efficient solutions to technical problems
Stakeholder management as it relates to business and technical users at different levels in the organisation
Research and presentation skills 
Must be able to work in a team focused highly pressurised and dynamic environment
Investigation and analysis of information
Planning and organisation
Communication of technical guidance and instruction to team members
Ability to write technical instructions in the use of programs and / or program modifications
Ability to accept accountability for actions and decisions
Ability to lead and direct resources more

Key Responsibilities


Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
Offering outstanding customer experience.
Strict adherence to workforce scheduling.


QUALIFICATIONS AND... EXPERIENCE


Grade 12 / Equivalent 
Minimum of 2 years of experience in short-term insurance
A valid regulatory exam certificate and short-term FAIS credits
Experience in personal and/or commercial products 
Excellent communication and interpersonal skills.
Strong customer service orientation and a passion for helping others.
A proactive attitude and the ability to work effectively in a fast-paced environment more

KEY RESPONSIBILITIES

The primary responsibility of the IT Risk Manager:


Define and implement the Framework for the Management of IT Risk in alignment with the System of Governance for IT across the Santam Group. 
Assist in designing and implementing policies, standards, and procedures to protect sensitive data and ensure operational continuity. 
Identifying, monitoring and responding... to incidents, and advising management on mitigation strategies. 
Prepare the Santam Group IT Governance, Risk and Information Security Report for the Santam Risk Committee and Board. 
Prepare the IT-related risks, including the top 10 to the SGT Audit and Risk Forum. 
Ensure that outstanding IT Audit findings (internal and external audit findings) within STS are constantly followed up on and driven to resolution. 
Conduct regular training and awareness sessions (in person, virtual or training material) regarding IT risk management and the roles the various parties play in the management of IT Risk.


QUALIFICATIONS AND EXPERIENCE


Relevant Bachelor’s Degree, e.g. B.Com (Information Systems) in the related field, or
Equivalent work experience in the field
3 to 5 years IT Audit / IT Risk Management work experience
CISA / CRISC / CGEIT or similar certification will be advantageous 


COMPETENCIES


Influence and Communication
Collaboration and Teamwork
Adaptability and Continuous Learning
Learning Agility
Cultural Influence and Education
Regulatory and Compliance Knowledge
Conflict Resolution and Negotiation
ADDITIONAL COMPETENCIES AND SKILLS


Technical Proficiency:


Risk Assessment: Proficiency in conducting thorough IT risk assessments, identifying weaknesses, and evaluating potential risks.
Technical Compliance: Strong understanding of industry standards, regulations, and best practices such as Cobit, ISO 27000 series, applicable Joint Standards, ITIL and King IV
Report Writing: Excellent report writing skills
Presentations: Proficiency in building PowerPoint decks to assist in conveying key messages


Risk Expertise:


Risk Management: Skill in assessing and prioritising risks, as well as developing and implementing risk mitigation strategies.
Communication and Collaboration:
Stakeholder Engagement: Strong communication skills to engage with executives, technical teams, and non-technical stakeholders about risk matters.
Cross-Functional Collaboration: Ability to collaborate with IT, legal, compliance, and business teams to integrate security practices across the organization.
Problem Solving and Decision Making:
Analytical Thinking: Proficiency in analysing complex issues, assessing potential impacts, and making informed decisions.
Critical Thinking: Capability to evaluate incidents and risks to devise effective solutions. more

This role is focused on, but not limited to; 


Contribution to the net profit and growth targets for business.
Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions. 
Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
Analysing the... request from the intermediary and providing a quotation to secure the business (conversion). 
Initiating out dials to intermediaries to discuss quotations and / or convert policies.
New business issuance. 
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria;
Assisting in implementing solutions for improvement.
Adhering to workforce management principles to ensure that we optimize productivity.
Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines; use performance manage systems to improve personal performance. Ensuring that business targets are met.
Standing in for consultants should they be absent or on leave during busy periods or absence of key resources, assisting where required. Ensuring that business targets are met.


QUALIFICATIONS AND EXPERIENCE


Matric / Grade 12
60 FAIS credits - Commercial lines
Minimum of 3 years’ experience in Short Term Insurance - Commercial Lines
Proven work experience in commercial underwriting within the short-term insurance industry
A relevant insurance related qualification (e.g., NQF level 4) would be advantageous 
Preferable work experience in agriculture would be advantageous


KNOWLEDGE AND SKILLS 


Excellent verbal and written communication skills. Use of clear and effective verbal communication skills to request information and correspond with intermediaries.
Excellent interpersonal skills, collaborating with internal colleagues and external stakeholders / clients.
Ensure adherence to quality, compliance, and accreditation standards
Conduct efficient administration
Optimising work processes more

Key Responsibilities


Consistently achieving sales target and contributing to the overall success of our Direct Sales team.
Adherence to Quality Assurance processes (Compliance with all relevant internal and external rules e.g. TCF, CPA and internal Sales processes).
Offering outstanding customer experience.
Strict adherence to workforce scheduling.


QUALIFICATIONS AND... EXPERIENCE


Grade 12 / Equivalent 
Experience in sales advantageous
Excellent communication and interpersonal skills.
Strong customer service orientation and a passion for helping others.
A proactive attitude and the ability to work effectively in a fast-paced environment. more