Job Description


Work in this job family stream is concerned with managing commercial risk by providing specialist technical underwriting advice. COE is a highly technical role with strong client focus.
The key focus is on underwriting new and existing business to maintain profitability while also creating a platform to aid the growth process.
COE’s are responsible for taking sound underwriting decisions through mandates and taking initiative. The COE is a key source of knowledge and leverage to the business at large. COE is the gate keeper of the health of the risk.


Principal Accountabilities


Effective underwriting of complex risks (new business, renewals, ad-hoc)
Identifying re-insurance and appropriate action
Effective screening actions
Providing quality and correct feedback on high level technical queries
Working within higher level mandates
Ownership of non-standard commercial products
Negotiating with internal and external clients 
Building and maintaining relationships at various levels within the organisation including CCC, Distribution and HO underwriting
Strong retention (profitability and growth) focus


Qualification and Experience


A minimum of 10 years underwriting experience within a short-term Commercial insurance industry required. 
Grade 12
FAIS compliant: 120 credits on NQF level 5 (Commercial Lines)
Proficiency in MS Word and Excel
Santam Commercial product training (SMK’s)
Regulatory Examination (RE)
B. Degree/AIISA or comparable short term insurance qualification
Extensive short-term insurance knowledge 
Risk Identification and Assessment programme (RIA)
A good understanding of contact centre processes, SLA’s and commercial quoting tools.


Competencies


Delivering results and meeting client expectations
Ability to cope with conflicting demands and to prioritise tasks
Ability to influence 
Enterprising and commercial thinking 
Deciding and initiating action 
Relating and networking
Analysing
Applying expertise and technology
Achieving personal work goals and objectives
Continuous professional development
Researching
Planning and organising
Writing and reporting
Following instructions and procedures

 


Skills


Good communication and negotiation skills
Proficient in Afrikaans and English 
Strong client service orientation
Strong analytical skills
Ability to work under pressure
Strong sense of self-management
Strong relationship building and network skills (internal and external parties)