About the role:


Santam Operations Commercial Contact Centre have career opportunities available for Insurance Sales Consultants based in Cape Town, (Bellville) or Johannesburg.
The insurance sales consultant role is focused on providing an end- to-end service and support to brokers whilst achieving sales targets in a commercial contact centre environment.


Duties and responsibilities:


Consistently meeting sales targets.
Contribution to the net profit and growth targets for business.
Delivering exceptional service that exceeds customers’ expectations through proactive, innovative, and appropriate solutions.
Providing telephonic / email support to the intermediary on record, authorised representatives from the brokerage, and broker services.
Analysing the request from the intermediary and providing a quotation to secure the business (conversion).
Initiating out dials to intermediaries to discuss quotations and / or convert policies.
New business issuance.
Assisting to resolve all insurance queries within required timeframe and compliance requirements.
Assisting in implementing solutions for improvement.
Adhering to workforce management principles to ensure that we optimize productivity.
Prioritise own workflow and ensure work in completed to the required standards of productivity, quality, and timelines.
Managing client expectation on expected turnaround times for submitted requests;
Adhering to underwriting criteria and regional requirements.
Assist with profiling the client with the best suitable product and underwriting criteria;


Qualifications and Experience:


Minimum 1-3 years’ experience within an insurance (commercial lines) sales contact centre.
Matric
Minimum 60 Commercial Lines Short-term Insurance credits
Relevant insurance related qualification (NQF 5) would be beneficial
Compliance with FAIS Fit and Proper criteria i.e. minimum experience and competency requirements
Solid sales track record.
Consistent target achievement
Solid out-bound call centre sales experience and skills
Clear record of accomplishment in terms of adherence to quality standards and compliance