WHAT WILL YOU DO?


Overall responsible for building, maintaining and managing professional relationships with the MBR’s, in line with Santam’s objectives, in the designated area.
Provide technical support and deliver a high-quality service in the claims value chain (Broker, Client, Motor Body Repairer, Motor desktop Assessor and Claims Service Consultant) regarding the motor vehicle repair process and delivering superior client service.


WHAT WILL MAKE YOU SUCCESSFUL IN THE ROLE?


Monitor and control the following MBR’s KPIs:
Smart Repairs:
Smart repair technology
Repair vs replacement
Support Assessing team
Manage and handle complaints
Application of below business standards:
Normalise Cost Ratio (NCR)
Average Repair Cost (ARC)
ARC plus Ancillary Cost (ACPC)
Utilisation of alternative and green parts
CAP, Used and Refurbished
Paint, Labour and Parts Ratio
Difference in Quotations vs 1st Authorization
Difference in 1st Authorisation vs FRC
Difference in Quotation vs FRC
Additional cost after FRC
Management/Support of MBRs/Santam systems as below:
Abuntex / Quoting solutions
Qapter Connect
AudaAudit
RPM
Parts Procurement Systems
AudaTarget
Initiate, lead and manage Supplier Performance Measurement meetings as per schedule
Monitor and identify trends, agree action plan and monitor compliance (improvement and progression)
Training, upskilling and coaching of Motor Body Repairers
Manage supplier capacity
Create weekly and monthly reports for feedback
Project and change management
Managing catastrophic events


QUALIFICATIONS AND EXPERIENCE


Matric
VDQ Professional qualification, or Automotive Body Repairer, or Automotive Mechanic
At least 5 years Motor Assessing Experience
Expert Abuntex user with in depth knowledge of Abuntex products such as Qapter connect , AudaTarget (NCR) , AudaInvoice, parts Procurement systems Abuntex Certified
Management Experience (advantageous)
Supply Chain Management experience (advantageous)
Stakeholder and Vendor Management experience (advantageous)


KNOWLEDGE AND SKILLS


Communication skills to effectively communicate with internal and external stakeholders, MBR’s and Assessors
Effective crises management during workload changes
Working with people
Planning and organising
Coping with pressure and setbacks
High level of negotiation skills
Performance management


PERSONAL ATTRIBUTES


Results driven
Excellent communication skills, written and verbal
Excellent decision-making ability
Leading and supervising
Good organizational skills
Flexible and adaptable
Client service focus
Cultivates innovation
Analytical thinking
Influential
Sound business acumen
Coaching and development