Job Summary


The Assistant Manager, Credit Control will provide leadership to the credit control team overseeing the agency and direct business in following up on outstanding premiums in a timely manner, and reporting on the performance of allocated accounts against targets on a regular basis and ensuring that the accounts have been updated and reconciled at all times


Roles and... Responsibilities


Carrying out continuous collection of debt balances via telephone and direct visits to corporate, retail, and direct clients and intermediaries while ensuring that we retain business.
Taking responsibility for the debtors’ book and preparing monthly debtors reports to facilitate decision making.
Sharing Commercial, Retail, and direct debtors on a monthly basis to the business development and underwriting teams to facilitate collection and appropriate decision making.
Ensuring that payment terms are kept within the company-approved policy.
Managing accounts arrears.
Preparing accounts for management decisions and legal handovers.
Liaising with the Business Development team on any queries that may facilitate debt collection.
Carries out account reconciliations on a monthly basis and ensuring that the reconciliations are signed off.
Supporting the weekly cash flow forecasting and reporting.
Building relationships between clients, business partners, dealers, colleagues, departments, branches, etc., to enhance the company's capacity to collect debt.
Ensuring that the receivables system is fully automated at all times to assure efficient debt collection process.
Offering leadership and development to the credit control team through training and mentorship.
Ensuring that reconciled client statements are sent out by the 5th of the following month.
Ensuring that commissions are paid on time.
Ensuring that withholding tax on commissions are paid on a weekly basis or at such frequency as required by the tax guidelines.


Requirements


Bachelor’s degree in Accounting, Business Administration, Economics or any other related field.
Professional qualification(s) in insurance e.g. ACCA, CPA (K), or equivalent.
Professional training in debt management will be an advantage.
At least 5 years experience in debt collection, especially in respect of corporate clients and intermediaries
A good understanding of the Kenyan insurance industry dynamics, with a good network of contacts with key intermediaries in the industry.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
Strategic thinking and problem-solving skills
Analytical and creative thinking skills
Project management skills
Good customer relationship management skills (internal and external customers)
Good communication skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills. more

Job Summary


The Senior Assistant Manager, Credit Control is responsible for developing and enforcing credit control policies and procedures in order to reduce credit risk exposure and improve cash flow


Roles and Responsibilities


Oversees the credit control section from a strategic view and ensure appropriate strategic decisions to improve collections are out in place.
Reduce the... overall premium debt to an agreed amount and below.
Managing the company’s debtors’ accounts - of all intermediaries that comprises the debtors i.e. direct clients, agents, and brokers.
Ensuring that brokers/agents observe the statutory credit period; and collect all premiums due.
Ensuring all monies due to the company are collected on a timely basis and that the debt level is within statutory requirements
Scrutinising and dispatching monthly premium statements to all brokers, agents, and direct clients, latest by the 10th of the following month. 
Handling correspondence from brokers, agents, and direct customers relating to premium collection.
Paying commission to agents and withholding tax to the Income Tax Department on a regular basis and within the statutory limit. Liaise with underwriters on matters relating to premium collection and account reconciliations.
Ensuring that all receivable balances are reconciled every month and signed off as a control measure before statements are printed.
Preparing monthly reports relating to debt collection and liaise with our legal debt collectors where debt collection has been referred to them.
Ensuring that returns required by various authorities are submitted as required.
Regularly making contact with intermediaries, ensuring all relevant debts are managed as necessary and also to resolve any queries arising and reconciling where necessary.
Ensuring company’s policy of cash and carry is adhered to as well as monitoring credit limits issued to various clients.
Maintaining accurate records of activities of the credit control team in relation to collecting outstanding premium
Ensuring that proper documents are available for all new intermediaries before an account is opened.
Overseeing production and issuance of statements for clients as well as reports for auditors and management.
Producing a monthly report for discussion by the credit committee.
Proposing changes to the current computerized system and following up with it to ensure that the approved changes are implemented.
Ensuring credit control databases are updated regularly and maintained with current activity.
Ensuring all receipts are promptly allocated to respective debtor balances.
Ensuring that information on policies which are to be cancelled are promptly communicated to the underwriting team.
Ensuring that all bounced cheques are promptly communicated to underwriting team for policy cancellation.
Liaise with bank officials in following up of IPF’s and EFT’s processing.
Ensuring the credit control team regulatory contact debtors by telephone, e‐mail, letters and personal visitations for purpose of collection.
Verifying Claims Files to ensure premiums are paid before claim is processed.
Review customer balances to identify any assets that require surrender to the Unclaimed Assets Authority (UFAA) and facilitate the surrender of the same.
Talent Management
Supervise, mentor, and coach the credit control team. 
Encourage teamwork and facilitate job enrichment to involve team members in activities beyond their defined job descriptions.
Ensure that employee development plans are prepared each year.
Ensure the annual performance appraisal cycle is complied with.


Requirements


Bachelor Degree in Accounting, Finance, Economics, Business or related discipline from a reputable university.
Professional qualification(s) in insurance e.g. ACCA, CPA (K) or equivalent.
At least five (5) years’ experience in credit management in a busy finance institution preferably a General Insurer
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
Strategic thinking and problem-solving skills
Analytical and creative thinking skills
Project management skills
Good customer relationship management skills (internal and external customers)
Good communications skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills. more

Job Summary

The candidate must be a detail/task/project-oriented person that will assume a variety of leadership roles and responsibilities in the areas of Administration, Operations, and Projects implementation. Strong communication and leadership skills and an ability to be both firm and flexible will be needed in this position in order to develop internal teamwork successfully and work with... high-value external stakeholders. An ability to eciently and effectively assess, prioritize, plan and execute will be essential to a candidate’s success in this position.

ROLES AND RESPONSIBILITIES


Plan, direct, coordinate, collaborate all activities on behalf of the Group.
Organize and prioritize critical issues and required information for the Group & facilitate ecient decision making.
Coordinate the execution of strategic initiatives and oversee projects of high importance.
Participate in regular meetings with the Leadership Team to discuss business issues, update processes, analyse issues, and challenge suggestions.
Attend leadership meetings and deliver progress reports.
Assess inquiries directed to the Group, determine the proper course of action, and channel to the appropriate individual to manage.
Assess inquiries directed to the Group, determine the proper course of action, and delegate to the appropriate individual to manage.
Act as a project manager for high level, cross functional projects as assigned.
Help coordinate business wide procedures and work to improve existing processes for maximum clarity, eciency and success.
Build and maintain relationships across all departments / functions in order to influence outcomes; strengthen leadership teamwork and foster long-term partnerships that are critical to organization’s success.
Assume and supervise business operations and all day-to-day responsibilities for projects and tasks ensuring business plan is being executed within budget and given deadlines.


ACADEMIC AND PROFESSIONAL QUALIFICATIONS


Master’s degree required in Business related field -Business Management, Project Management, Marketing, or Finance.
At least 6-8 years of relevant business management or project management experience.


WORK EXPERIENCE


A minimum of 6-8 years of Business Manager or Project Management experience.
Excellent time management, organizational and follow-up skills.
Broad exposure to Project Management and Business Operations.
Excellent managerial, organizational, leadership and verbal/written communication skills.
Analytical and strategic thinker who can plan, organize, execute and report out ideas and results.
Experience working with an executive team to drive an organization forward in a start-up, entrepreneurial environment.
Successful analytical experience, with ideas on how to drive the organization.
Motivate and coach others to meet the deadlines and priorities.


CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE


Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
Confidence in dealing with and handling leadership teams.
Strategic thinking and problem-solving skills.
Trustworthiness and discretion when handling confidential information.
Analytical and creative thinking skills.
Project management skills.
Good customer relationship management skills (internal and external customers).
Good communication skills, both written and verbal.
Self-motivated but able to work as part of a team.
Positive attitude, self-motivated, self-driven, and able to work with minimal supervision.
A smart appearance and professional manner. more

The Human Resources Intern will assist with the administration of the day-to-day operations of the human resources functions and duties. The HR Intern will support in some of the following functional areas: Record Management, employee relations and On-boarding.


 Roles and Responsibilities


Records Management
Management of employee files
Updating and change management of employee... data
Storage and maintenance of all HR record
Accurate capture and update of employee data management
Administrative Support:
Assists new employees to complete on-boarding forms.
Handle general correspondence – e.g. Writing, Issuing and Filing of HR Letters timely
Filing payment of statutory dues such as HELB, NHIF and NSSF
Assists with new employee background checks including tracking their confirmation dates
Recruitment Support
Assist in shortlisting and inviting candidates for interview.
Searching in the database for qualified potential candidates for vacant positions.
Notify candidates of application/recruitment status/employment status.


Requirements


Bachelor’s degree in Human Resources, Social Sciences, Business Management or related discipline from a reputable university
Knowledge of applicable laws and regulations within the field of Human Resources.
Self-motivated, able to balance multiple priorities and work independently and as a team member
Ability to multi-task and change priorities as needed.
Ability to relate to other people and possesses a positive attitude, is friendly, outgoing and goal-oriented.
Outstanding written and verbal communication skills.
Good communications skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills.
Trustworthiness and discretion when handling confidential information.
Proficient knowledge in IT. more

Job Summary


We are seeking a highly skilled Data Product Officer who will be responsible for ensuring that data solutions are developed by data scientists, engineers, and analysts are effectively utilized by the business to create a competitive edge. This role will focus on optimizing deployed data products through experimentation, A/B & hypothesis testing, and continuous improvement,... ensuring insights drive measurable business impact. Acting as the bridge between technical teams and business stakeholders, this role champions a data-driven culture by promoting data literacy, adoption, tracking performance, and refining solutions based on feedback.


Roles and Responsibilities


Measure and ensure adoption and value realization of data products and initiatives by integrating them into decision-making processes.
Design and execute experiments to optimize deployed data products.
Bridge data science, engineering, and business teams to drive competitive advantage through data-driven strategies post deployment.
Monitor performance and establish feedback loops to continuously refine and enhance data products.
Lead data products change management, data literacy, and cultural transformation to promote a data-driven mindset within the organization


Requirements

Academic and Professional


Bachelor's or Master's degree in AI, Data Science, Business Analytics, Computer Science, or a related field.
An additional business-related certification is an added advantage.
4+ years of experience in data product management, data analytics, or a related role in a data-driven organization.
Proven experience in A/B testing, experimentation frameworks, and business impact analysis.
Strong understanding of data science, machine learning, and analytics methodologies
Experience working with business stakeholders to drive data product adoption.
Hands-on experience with data visualization tools, SQL, and analytics platforms.
Knowledge of the insurance industry, including underwriting, claims, and customer engagement, is a plus. more

The incumbent works closely with the Assistant Manager-Accounts and is responsible for managing financial transactions, ensuring accurate financial record keeping, ensuring compliance with relevant regulations, and supporting the business’ accounting processes


Roles and Responsibilities


Cash  and cash flow management
Receipting.
Petty cash accounting.
Regular bank... reconciliation.
Banking of cheques.
Monitor cash flow to ensure financial stability.
Investing of excess funds.
Facilitate bid bond processing for tenders.
Accounts receivables management
Billing of customers and maintenance of their statements of accounts
Credit control/tracking payments.
Provide monthly debtors aging reports
Billing customers for re-imbursement of administrative expenses.
Accounts payables management
Verifying invoices
Vendors’ payments processing
Reconciling vendors’ statements.
Commission processing.
Payroll deductions processing.
Compliance and audits
Ensure compliance with KRA and other legal requirements related to company.
Compute and pay statutory returns to KRA as per prevailing regulations.
Filing all statutory returns(NHIF,NSSF & HELB) as per prevailing regulations and timelines
Ensure the business complies with tax regulations and file the necessary tax returns.
Assist with internal and external audits by providing necessary documentation and explanations.
Financial Record Keeping and reporting:
General ledger postings on a monthly basis.
Maintenance of the fixed assets register.


Requirements

Academic and Professional Qualifications


Bachelor Degree in Commerce – Finance/Accounting Option or related discipline from a reputable University.
Professional qualification(s) in Finance e.g. CPA (III), ACCA or equivalent.
At least three (3) years’ experience in a similar role
Proficiency in Accounting Software (Microsoft dynamics - Navision more

Job Summary

Responsible for providing efficient and effective customer service to all customers: - internal and external, with the utmost level of consistency and quality.

Key Responsibilities


Delivering personalized service to customers on various products and services on investments in an effective and efficient manner at the various stages of onboarding and client... servicing.
Understand customers’ needs and provide appropriate solutions and attention.
Prompt service delivery at the customer service front office desk. 
Ensures that customer queries in the branch / head-quarters are handled promptly.
Ensure consistent standards and uniformity in service delivery in the branch as per the standards set by the organization are maintained.
Consistently deliver quality service to our customers to achieve total customer satisfaction 
To answer incoming calls as well as emails and respond to their queries.
Management of customer complaints & complements
Solicit customers’ feedback and identify problem trends for improvement actions.
Execution of all outbound client communication such as research notes, welcome email and SMS notes, failed DDIs and any other ad hoc communication
Dissemination of relevant information to the Sales team, Tied Life Agents and Independent Financial Advisors
Servicing of all businesses that originate from all the digital platforms (Onboarding & servicing platforms including but not limited to DigiTrust Micro-site, Self-service Portal, USSD and WhatsApp Chatbot).
Responding to queries received from the various digital platforms.
Responding and resolving to tickets raised by the Contact Centre team. Ensure all transaction forms are correctly filled according to all KYC requirements. 
Ensuring that all applications via digital platforms are well captured in the core system and reaching out to prospects who that did not complete the registration process.
Maintain client databases for future communications.
Ensuring that client’s instructions received are executed on time. These include but not limited to account set up, account editing and redemption call backs
Receiving and verifying client instructions for change of information.
Ensures compliance with the set guidelines, policies and procedures set in the organization are followed. These include continuous management of complaints records and reporting.
Management of clients and agency databases.
Data clean up.
Providing customer service reports. 
Effective support of the retail team.


Requirements


Bachelors’ degree in Business, preferably in Marketing, Public relations or Finance from an accredited University.
Any professional certificate.
Minimum of 2 years’ experience in customer service and/or related fields.
Proficiency in Microsoft Office Suite. Competencies required for this Role
Good communication skills that reflect a professional image of the financial services in order to cultivate and develop a long-term relationship with clients.
Listening - Encourages and seeks to understand other viewpoints and perspectives. Is receptive to constructive critique, feedback and ideas from customers, colleagues, subordinates and superiors
Should be able to work closely as a team member with colleagues.
Quick thinker - can think on their feet.
Resilient – emotionally restrained, rarely upset by criticism.
Takes the initiative within the freedom to act. 
Optimistic – able to keep spirits up despite setbacks.
Innovative – generates ideas, shows ingenuity, and thinks up solutions.
Achievement/ results orientated more

The overall purpose of the job holder is to analyze, create, interpret, and present summary results of Group financial data. The Analyst will work with group company accountants, and other finance professionals to produce Group reports and analyses to aid decision-making. In addition, the job holder will support the accounting and financial analyses and forecasting of future performance


Roles... and Responsibilities


Work collaboratively with other accounting officers within the Group to produce financial reports that support business executives in decision making
Utilize analytical and mathematical skills to analyze key financial data
Prepare financial reports on a determined schedule or on request to help group management make informed decisions
Present financial reports and estimates to decision makers within the Group
Utilize technical skills to create charts and graphs for visual understanding
Research current economic and financial outlook where necessary and provide insights to business executives
Investigate and provide feedback on accounting irregularities
Analyzing data to identify trends or patterns to help make business decisions
Preparing reports for senior management about the financial status of the Group in order to make strategic decisions about future operations


Requirements


At least 5 years’ experience in a fast-paced working environment with interactions with Senior leaders/executives
Experience in high level accounting analysis for a busy organization or a group of companies.
Master's degree in accounting, finance, business or related fields preferred
A Certified Public Accountant (CPA) title is preferred
Critical analytics or mathematical skills and a proven ability to do difficult calculations and analysis
Strong familiarity with productivity tools such as Microsoft Office Suite
Prior experience using database tools and spreadsheet software such as MySQL and Excel
Experience using data visualization tools, such as Microsoft PowerBI and Tableau
Ability to quickly learn industry-related regulations and utilize information in written reports
Comfort preparing and delivering reports to decision makers
Strong critical thinking skills more

Job Summary

We are looking for a highly motivated Junior Data Analyst to support our business intelligence efforts by creating insightful data visualizations, conducting data analysis, and offering advice to different business units in line with business priorities. The role requires a keen analytical mind, strong problem-solving skills, and the ability to communicate complex data findings... effectively

Roles and Responsibilities


Work closely with stakeholders to understand their data needs and deliver tailored visualizations.
Develop and maintain interactive dashboards and reports that provide clear and actionable insights.
Interpret data trends and patterns to advise businesses on potential risks and opportunities.
Support A/B testing and other experimentation frameworks to enhance product and business performance.
Collaborate with cross functional teams to enhance data-driven decision making.


Requirements


Bachelor's Degree in Information Systems, Computer Science, Data Management, or related fields.
Proficiency in data visualization tools such as DOMO, Power BI, Tableau, or Looker.
Strong skills in SQL for data extraction and manipulation.
Experience with Python or R for data analysis is an added advantage.
Knowledge of data modelling and analytics methodologies.
Strong problem-solving skills with the ability to interpret and translate business needs into data-driven solutions.
Excellent communication skills with the ability to present findings to both technical and non-technical audiences.
Detail-oriented with strong organizational skills and the ability to work in a fast-paced environment
Strong proficiency in data visualization tools such as DOMO, Power BI, Tableau, or Looker to create insightful and interactive dashboards.
Ability to write and optimize complex queries from SQL & NoSQL Databases for data extraction, manipulation, and transformation.
Knowledge of Python or R for data analysis, automation, and statistical modelling.
Experience in cleaning, structuring, and integrating data from multiple sources for analysis.
Understanding of statistical techniques, A/B testing, and predictive modeling to drive data-driven business decisions. more

Job Summary

Legal Ocer is expected to be knowledgeable and experienced in all Insurance legal matters namely Motor Third Party Property and Injury cases, Employer’s liability/Common Law, Breach of contract of insurance, Tort, Employment Matters and legal disputes in commercial law.

ROLES AND RESPONSIBILITIES

Handling of Recoveries


Prompt pursuance and recovery of all amounts due to... the Company from third parties through knock-for-knock and litigation in court.
Prepare demand letters for all matters referred for recovery from the claims department.
Conduct tracing where necessary.
Maintain a register for all recovery matters with properly marked status.
Prepare matters for filing in court before they are time-barred.
Arrange for witnesses to attend court.
Attend court on behalf of the company to give evidence.
Ensure advocates forward all recovered monies to the company promptly.
Process filing fees and advocates fees in recovery matters.
Report on all successful recoveries on a monthly basis.
Conduct recoveries for motor and non-motor, GIT, Marine, and Carrier liability


Handling of Judgements


Maintain judgement register and appeals registers.
Review all judgements within 7 days of delivery.
Initiate negotiations and conclude within the stay period.
Ensure all judgements are paid or appeals lodged within the stay period.
Issue notice to insureds for judgements above the policy limit.
Review all outstanding appeals.
Negotiate the appeals with guidance from the supervisor.
Ensure we recover in appeals any money due to the company.
Raise payments for judgements and advocate final fees.


Hearings – Ensure all files coming up for hearing are reviewed before the hearing date and instructions issued to dealing advocates.


Maintain a Hearing diary.
Aggressively initiate out-of-court negotiations in order to reduce claims outlay.
Opinions – All opinions by our advocates are reviewed and instructions are given to the lawyers.
Attend to advocate queries on matters pending in court.
Secure attendance of witnesses in court.
Refer claimants for re-examination by our doctors.
Call for any outstanding excess, especially in Employer’s liability matters.
Ensure the company’s interest is safeguarded at all times for matters pending in court.
Where instructions are given to settle, ensure consents are duly recorded in court or consents filed with a stay period of 30 days.


ACADEMIC AND PROFESSIONAL QUALIFICATIONS AND KNOWLEDGE


Bachelor of Law degree (LLB)
Legal Diploma (Dip. in Law, KSL)
An advocate of the High Court
Knowledge of insurance products, services, principles and practice
Claims management and handling process in a legal section
Excellent Verbal and written communication


EXPERIENCE


Cumulative 5 Years post admission experience in a legal department in an insurance company


CORE TECHNICAL COMPETENCIES REQUIRED FOR THE ROLE


High-level interpersonal and cross-cultural skills, including the ability to build alliances and collaborative relationships with sensitivity to diversity.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization.
High levels of integrity.
Strategic thinking and problem-solving skills.
Analytical and creative thinking skills.
Good customer relationship management skills (internal and external customers).
Good communication skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills.
Positive attitude, self-motivated, self-driven and able to work with minimal supervision.
Good negotiation skills and persuasiveness.
Confidence in presenting to large groups of people.
Trustworthiness and discretion when handling confidential information.
A smart appearance and professional manner.
Proficient knowledge in IT.
Conflict resolution skills. more