Job Summary


The Assistant Manager, Credit Control will provide leadership to the credit control team overseeing the agency and direct business in following up on outstanding premiums in a timely manner, and reporting on the performance of allocated accounts against targets on a regular basis and ensuring that the accounts have been updated and reconciled at all times


Roles and Responsibilities


Carrying out continuous collection of debt balances via telephone and direct visits to corporate, retail, and direct clients and intermediaries while ensuring that we retain business.
Taking responsibility for the debtors’ book and preparing monthly debtors reports to facilitate decision making.
Sharing Commercial, Retail, and direct debtors on a monthly basis to the business development and underwriting teams to facilitate collection and appropriate decision making.
Ensuring that payment terms are kept within the company-approved policy.
Managing accounts arrears.
Preparing accounts for management decisions and legal handovers.
Liaising with the Business Development team on any queries that may facilitate debt collection.
Carries out account reconciliations on a monthly basis and ensuring that the reconciliations are signed off.
Supporting the weekly cash flow forecasting and reporting.
Building relationships between clients, business partners, dealers, colleagues, departments, branches, etc., to enhance the company's capacity to collect debt.
Ensuring that the receivables system is fully automated at all times to assure efficient debt collection process.
Offering leadership and development to the credit control team through training and mentorship.
Ensuring that reconciled client statements are sent out by the 5th of the following month.
Ensuring that commissions are paid on time.
Ensuring that withholding tax on commissions are paid on a weekly basis or at such frequency as required by the tax guidelines.


Requirements


Bachelor’s degree in Accounting, Business Administration, Economics or any other related field.
Professional qualification(s) in insurance e.g. ACCA, CPA (K), or equivalent.
Professional training in debt management will be an advantage.
At least 5 years experience in debt collection, especially in respect of corporate clients and intermediaries
A good understanding of the Kenyan insurance industry dynamics, with a good network of contacts with key intermediaries in the industry.
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
Strategic thinking and problem-solving skills
Analytical and creative thinking skills
Project management skills
Good customer relationship management skills (internal and external customers)
Good communication skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills.