Job Summary


The Senior Assistant Manager, Credit Control is responsible for developing and enforcing credit control policies and procedures in order to reduce credit risk exposure and improve cash flow


Roles and Responsibilities


Oversees the credit control section from a strategic view and ensure appropriate strategic decisions to improve collections are out in place.
Reduce the overall premium debt to an agreed amount and below.
Managing the company’s debtors’ accounts - of all intermediaries that comprises the debtors i.e. direct clients, agents, and brokers.
Ensuring that brokers/agents observe the statutory credit period; and collect all premiums due.
Ensuring all monies due to the company are collected on a timely basis and that the debt level is within statutory requirements
Scrutinising and dispatching monthly premium statements to all brokers, agents, and direct clients, latest by the 10th of the following month. 
Handling correspondence from brokers, agents, and direct customers relating to premium collection.
Paying commission to agents and withholding tax to the Income Tax Department on a regular basis and within the statutory limit. Liaise with underwriters on matters relating to premium collection and account reconciliations.
Ensuring that all receivable balances are reconciled every month and signed off as a control measure before statements are printed.
Preparing monthly reports relating to debt collection and liaise with our legal debt collectors where debt collection has been referred to them.
Ensuring that returns required by various authorities are submitted as required.
Regularly making contact with intermediaries, ensuring all relevant debts are managed as necessary and also to resolve any queries arising and reconciling where necessary.
Ensuring company’s policy of cash and carry is adhered to as well as monitoring credit limits issued to various clients.
Maintaining accurate records of activities of the credit control team in relation to collecting outstanding premium
Ensuring that proper documents are available for all new intermediaries before an account is opened.
Overseeing production and issuance of statements for clients as well as reports for auditors and management.
Producing a monthly report for discussion by the credit committee.
Proposing changes to the current computerized system and following up with it to ensure that the approved changes are implemented.
Ensuring credit control databases are updated regularly and maintained with current activity.
Ensuring all receipts are promptly allocated to respective debtor balances.
Ensuring that information on policies which are to be cancelled are promptly communicated to the underwriting team.
Ensuring that all bounced cheques are promptly communicated to underwriting team for policy cancellation.
Liaise with bank officials in following up of IPF’s and EFT’s processing.
Ensuring the credit control team regulatory contact debtors by telephone, e‐mail, letters and personal visitations for purpose of collection.
Verifying Claims Files to ensure premiums are paid before claim is processed.
Review customer balances to identify any assets that require surrender to the Unclaimed Assets Authority (UFAA) and facilitate the surrender of the same.
Talent Management
Supervise, mentor, and coach the credit control team. 
Encourage teamwork and facilitate job enrichment to involve team members in activities beyond their defined job descriptions.
Ensure that employee development plans are prepared each year.
Ensure the annual performance appraisal cycle is complied with.


Requirements


Bachelor Degree in Accounting, Finance, Economics, Business or related discipline from a reputable university.
Professional qualification(s) in insurance e.g. ACCA, CPA (K) or equivalent.
At least five (5) years’ experience in credit management in a busy finance institution preferably a General Insurer
Must be a self-starter, highly organized, and able to work well with people at all levels in the organization
Strategic thinking and problem-solving skills
Analytical and creative thinking skills
Project management skills
Good customer relationship management skills (internal and external customers)
Good communications skills, both written and verbal.
Self-motivated but able to work as part of a team.
Good organizational and time-management skills.