The Core Banking Applications Developer will support the business to achieve its goals and objectives using effective, contemporary IT practices, modern technologies, and adhering to the laid down policies and procedures to achieve the strategic objectives.  
The resource will offer both functional and technical expertise related to Finacle core system to meet key objectives of IT; ensure system... availability, provide continuity, confidentiality, and continuous Improvement. 


Job Responsibilities/ Accountabilities: 


Finacle Core banking scripting (SSO, CRM, CORE, C24, FI), Java programming, javascript scripting, customization and enhancements of new and existing functionalities and workflows 
Provide Level 2 (L2) technical & functional and administration support of applications ensuring compliance with business expectation.  
Development of new inbound and outbound APIs for Finacle CORE, Finacle CRM, Finacle SSO, Finacle SVS,  Finacle Reporting Infrastructure. 
Finacle Report development using Reporting Infrastructure and Maha Reports 
Carry out troubleshooting, installation, configurations, correction of scripts including optimizations, guidance, escalations, coordination with vendor & end user training. 
Implement and maintain systems for monitoring/audit of functionalities. 
develop and update technical procedures, release notes/ deployment architectures and desktop instruction documents for all assigned applications. 
Implement changes in parameters, configurations and deployment of patches based on approved Change / Configuration Management process. 
Provide required support for rollout of new functionalities, products, processes, and mandates. 
Provide regular status update of issues / requirements assigned / allocated. 
Adhere to bank’s incident, problem, and change management processes (Ticket assignment and resolution, Problem management to resolve root cause of repeat incidents, attend CAB meetings and verify all changes implemented are properly tested to minimise incidents related to changes). 
Support business in executing UATs. 
Support the execution of design, planning and implementation of bank projects that promote business needs.  
Ensure security of data and information within the Applications Systems (Data Protection laws apply). 
Support the business continuity management activities (deployment, restoration, failovers, DR testing)
Training of the application to the relevant support teams.
Demonstration of sound technical judgement, communication skills and talented development capabilities. 
To maintain the Culture Brand of the organization and customer service.
Contribute to business growth and sales of the organization. 


Essential Knowledge 

Key Critical Competencies 


Proficiency of Finacle core banking system is a must. 
BFSI knowledge is a must 
Relational Database knowledge. Oracle, mysql, postgres 
Programming knowledge; java, javascript 
Integration experience using ISO8583 and SOAP, json
Unix scripting 
Enterprise IT skills. 
Excellent and effective communications skills, both orally and in writing. 
Being adaptable, excellent Teamwork/Interpersonal skills. 
Customer handling skills 
Work under pressure and multitask 
Flexibility to work in 24x7 environment 
Analytical, troubleshooting & problem-solving skills 
Understanding of organization, vision, mission, and culture 
Understanding of banking processes, technologies, and best practices 
Understanding of below mentioned platforms, applications, databases, and utilities: 
UNIX / Linux / MS Windows Server 
Programming Languages (Java, Js, C++, JavaScript, XML) 
Scripting languages including unix 
Oracle, SQL, PL-SQL 
Web Technologies (J2EE, IIS, Weblogic, Apache) 
Banking, Financial sector and Insurance domain knowledge 


Requirements: 


Bachelor’s degree in IT or equivalent. 
System administration skills and/or certifications for example: linux, microservices,  
Database Management skills - (oracle, mssql, mysql, db2, postgre, maria, etc),  
Middleware/ webserver skills - (weblogic, websphere, tomcat, wildfly, etc) 
Programming skills -Java, javascript, C++, unix scripting, and other related certifications. 
Project management  
BFSI domain knowledge clearing, operations, trade finance, credit, etc more

The Technical Sales Manager is responsible for driving sales growth through the effective management of the technical sales team. This role requires a blend of technical expertise and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities: 

Sales Strategy Development: 


Develop and implement effective sales strategies to... achieve company goals and increase market share. 


Team Leadership: 


Manage, mentor, and train the technical sales team, ensuring they are equipped with the necessary tools and knowledge to succeed. 


Customer Engagement: 


Engage with key customers to understand their technical requirements, provide product demonstrations, and deliver tailored solutions. 


Technical Expertise: 


Provide technical support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 


Market Analysis: 


Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 


Collaboration: 


Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 


Reporting: 


Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 


Product design 


Contribute ideas to product designs which give the organization a competitive edge. 


Partnerships 


Identify key partners in the industry and establish partnerships that offer value to the organization. 


Qualifications: 


Bachelor’s degree in a relevant field. 
Proven experience in technical sales or a related field. 
Excellent communication and interpersonal skills. 
Ability to analyze and solve complex technical issues. 
Experience in managing a sales team is a plus. 
Proficiency in CRM software and Microsoft Office Suite. more

The Sales and Relationship Manager is responsible for driving sales growth through the effective management of the sales team as well as the merchant and customer relations. This role requires a blend of personal touch, technical expertise, and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities:

Sales Strategy... Development:


Develop and implement effective sales strategies to achieve company goals and increase market share. 


Team Leadership:


Manage, mentor, and train the relationship team, ensuring they are equipped with the necessary tools and knowledge to succeed. 


Customer Engagement:


Engage with key customers to understand their requirements, provide product demonstrations, and deliver tailored solutions. 


Technical Expertise:


Provide support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 


Market Analysis:


Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 


Collaboration:


Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 


Reporting:


Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 


Product design


Contribute ideas to product designs which give the organization a competitive edge. 


Partnerships


Identify key partners in the industry and establish partnerships that offer value to the organization


Qualifications: 


Bachelor’s degree in a relevant field. 
Proven experience in technical sales or a related field. 
Excellent communication and interpersonal skills. 
Ability to analyze and solve complex technical issues. 
Experience in managing a sales team is a plus. 
Proficiency in CRM software and Microsoft Office Suite. more

Key Responsibilities: 


Receive claim notification from customers/Branches and advise the customer/branch on relevant claim requirements.
Confirmation of cover existence, scope, premium payment, policy period, declarations etc.
Ensuring immediate notification of the claim to the respective underwriters
Guides the BO/policy holder on the required documents and the claim... process.
Receiving claim documents from branches/ customers.
Scrutinizing the supporting documents to ensure completeness and accuracy of the same and forwarding to insurers if they are in order.
Capture and maintain claim records.
Continuous follow-up with relevant service providers until their reports are received by the insurers.
Constant follow-up of claims with the underwriters on behalf of clients/ branches.
Disseminating information from the underwriters to the branches and vice versa.
Offering support whenever necessary to internal clients i.e; DRU officers, Credit officers, Bank Admin officers.
Engaging the walk-ins claim clients and offering the best solution within the shortest time possible.
Continuous review with insurers to ensure strict adherence of set SLAs and guidelines.
Timely response to customers and Branch enquiries
Take part in vetting of terms to ensure completeness and fair pricing of products.
Review of all legal related claims in liaison with relevant insurers.
Managing physical total loss documents and submission to the relevant insurers.


Qualifications

Qualifications and Experience


Bachelor’s degree in, Insurance or a Business-related degree. 
A Certificate of Proficiency (COP) in Insurance
1 Year experience in underwriting and claims
Strong knowledge of compliance and regulatory requirements in both banking and insurance sectors.
Sales experience is an added advantage. more

The Finserve Regional Sales Manager (FRSM) is responsible for driving sales growth and managing the sales team within the assigned Coast Region. This role involves developing and implementing sales strategies, managing key accounts, and ensuring that the sales team meets or exceeds sales targets. The Finserve Regional Sales Manager will work closely with other departments at Head Office, Regional... Office and Branches to align regional sales activities with overall Finserve objectives. To be successful in this role, you should have previous experience in branch operations and payments & channels for more than 5 years. Experience in Ecommerce and mobile banking will be an added advantage.

Key Responsibilities:

Sales Strategy Development:


Own the Finserve activities, Products and sales targets in Coast Region (Equitel – Customers STK, Airtime Sales, Agent STK, POS SIM Cards, Ecommerce - Jenga API and PGW, Mobile Money, etc).
Develop and implement regional sales strategies to achieve Finserve business objectives and develop action plans for achieving them.
Analyze market trends, competitor activities and identify opportunities for growth within the Coast region.
Provide inputs to management to assist expansion and acquisition decisions acquisition. 


Team Management:


Recruit, train, and manage a team of salespeople.
Provide coaching and mentoring to the sales team to improve performance.
Conduct regular performance reviews and address any performance issues.
Facilitating communication within the team and with external stakeholders.
Managing conflicts and resolving issues arising within and without the team.
Removing impediments that block the team’s progress.
Providing technical guidance and expertise to the team. 


Customer Relationship Management:


Build and maintain strong relationships with key customers and partners.
Identify key ecosystems in the regions that will help drive product uptake in the assigned region.
Support marketing activities in the region by ensuring there is brand awareness and visibility at every customer contact point.
Ensure high levels of customer satisfaction by addressing customer needs and resolving issues and escalating customer outstanding issues promptly.
Negotiate contracts and close sales with key clients.


Sales Operations:


Support Branch Equitel Sales Desk with day-to-day operations with focus on new customer onboarding, SIM replacements, customer education, airtime sales.
Make and document daily trade visits to branches, Ecommerce merchants, Agents, PWE Merchants and any other visits.
Evaluate daily branch and sales members individual performance and giving written feedback to salespeople on how to improve.
Originate, manage and convert enterprise sales pipelines for B2B sales.
Prepare sales forecasts and report on regional sales results.
Coordinate with products, risk and sales admin teams to ensure timely delivery of products to customers.
Creating detailed project plans, including timelines and resource allocation.


Budget Management:


Develop and manage the regional sales budget.
Monitor expenses and ensure that sales activities are within budget.


Collaboration and Communication:


Work closely with the marketing team to develop regional marketing campaigns.
Report on regional sales results for all Finserve Products via various communication channels – Call Card, Emails, weekly meetings.
Communicate sales activities and performance to senior management.
Collaborate with EBKL Channels team in regional office and other Finserve Regional Sales Managers to share best practices and align strategies.


Compliance and Reporting:


Ensure that the sales team adheres to company policies and procedures.
Maintain accurate records of sales activities and customer interactions.
Prepare, present and defend sales performance in the assigned region.


Qualifications

Qualifications:


Bachelor’s degree in business, IT, Marketing, or a related field.
Proven experience in sales management. A minimum of 5-7 years of experience in sales, with at least 2-3 years in a sales management role.
Strong leadership and team management skills.
Ability to coach and develop team members, helping them improve their sales skills and achieve their sales targets.
Proficiency in analyzing market trends, customer needs, and competitive dynamics to identify opportunities and threats.
Ability to deliver presentations, pitches, and reports to clients.
Ability to effectively use digital tools, technologies, and platforms.
Excellent communication, negotiation, and interpersonal skills.
Ability to analyze sales data and develop effective strategies.
Proficiency in CRM software and Microsoft Office Suite.
Willingness to travel within the region as required. more

Job Perspective and Output

Financial Perspective


Implement Customer Experience initiatives to improve operational efficiency and recommend innovative solutions to achieve operational effectiveness and promote implementation of Industry best practices
Supervise and manage project team members, work streams and vendors to ensure projects are delivered within defined budget, scope and... timeline on Customer Experience and other assigned projects.
Translate overarching bank strategies into CRM system workflows as it relates to sales pipeline management, customer account management, ongoing campaign and customer analytics to drive revenue earning opportunities and maximize customer lifetime value strategies
Design and implement a customer management framework that consistently drives business value from all customers through retention and growth


Customer Journeys Perspective


Apply a customer-centric lens to programs and advocate the "customer" view to identify opportunities to improve key customer interactions and customer metrics while balancing the need to achieve business value proposition.
Identify and prioritize customer experience issues and drive recommended initiatives for resolution by collaborating with project teams, business partners & senior management.
Identify process-related customer issues and channel recommendations to the Business Process Improvement team for implementation and change management.
Design intentional cross-channel customer experiences for projects using knowledge of human centered design, design thinking methods, service/user design principles & tools such as journey maps, personas, interaction models & scenarios.
Manage and coordinate projects through the entire lifecycle from Start-up to Benefits Review to ensure key deliverables are met and adherence to governance, documentation, timelines, budget, scope, reporting, and quality assurance
Create CRM strategy/roadmap across the bank and make recommendations on new features/ enhancements and workflows to achieve optimal system functionality for Sales and Service Management
Collaborate with internal departments and stakeholders to implement the CRM system roadmap to support the overall strategy through continuous training and upskilling of users
Track product uptake & utilization across all channels to increase customer loyalty and revenue through integrated journey maps that deliver on the emotional value of transacting.


Customer Perspective


Implement and maintain customer centric journeys across all products in line with changing customer expectations and ensure they are operationalized in all customer facing business systems
Develop metrics to ensure Customer Experience improvement implementations are successfully measured and efforts are attached to improved Customer Satisfaction and NPS
Coordinate with internal departments and stakeholders to maximise CRM usage for customer engagement and data analytics


Learning and growth Perspective


Continuously obtain training to improve relevant skills for delivery of Business Expectations
Recommendation of department specific training to the Learning & Development team


Qualifications

Ideal Job Specifications


Degree
Project Management Certification/ Customer Experience Certification
6+ of experience in Services industry handling customer experience or operational roles
3+ years of experience in service design, user-centred design or process reengineering.
Experience in Project Management dealing in product/process development and system implementation.
High level of understanding of customer journeys, systems in the service industry with practical experience in the use of CRMs and other mobile money software
Interpersonal skills to create and maintain relevant business networks; and to effectively communicate with and manage stakeholders who impact performance.
Self-empowerment to enable development of open communication, teamwork and trust that are needed to support performance and customer-service oriented culture.
Proactive, confident, energetic and able to work under pressure with a positive attitude; excellent interpersonal skills and good decision making skills more

The purpose of the role is to build and manage rapport with Public Sector and Institutional clients in order to ensure optimum customer acquisition, retention, and income generation from sales of all appropriate Assets, liabilities, and other products of the Bank, relevant to the Public Sector and Institutions. 

Key Responsibilities:


Management of ongoing relationships with existing... Public Sector and Institutions partners and where relevant, leverage those relationships to create greater collective impact. 
Managing Strategic partnership agreements within the Public and Institutions Sectors. 
Provide timely and accurate reporting of pipelines, strategic partnerships, and customer relationship management activities. 
Developing own strategy with clear action plans to ensure achievement of desired results. 
Growth of the existing deposit book as per the set organizational targets through growth of current accounts/collection business as well as wholesale deposits from the Public and Institutions Sector. 
New client onboarding through the development and maintenance of a pipeline of prospective clients within Public and Institutions Sector to ensure sustainable growth of the Portfolio. 
Identify and address assigned customer needs, ensuring that the overall product or service provided is in line with customer expectations and the terms of the service offer. 
Provide specialist information, guidance, and advice to customers through the delivery of excellent customer service to resolve customer queries and achieve customer satisfaction. 
Prepare Customer sales coverage plans to ensure each relationship is managed according to the Equity Bank customer service charter with regular reviews of the customer portfolio to assess future needs and ongoing fee/income potential. 
Identifying and developing new business proposals efficiently and expeditiously to ensure that potential new business opportunities are not lost to competitors. 
Ensure adherence of all bank’s prescribed processes, standard operating procedures, and central bank requirements. 
Ensure great working relationship with team members for overall achievement of departmental goals 
Ensure that all new businesses are in line with AML/KYC and CTF laws and regulations and customer information is regularly updated. 
Role Model the Brand and Corporate Values of the Bank both internally and externally. 
Works as part of a team for the purpose of winning together. 
Any other role as assigned by the line manager. 


Qualifications

Qualifications and Experience 


Bachelor's degree in Commerce or Business related field. 
Minimum of 5 years working in the Banking Industry; with relevant experience in Customer Relationship Management, product knowledge and risk management within the Public and Institutions Sector (Both National and County Governments) 
Sound knowledge of the Banking Act and the regulatory framework in the Financial Services Industry 
Sound knowledge of the Public Finance Management Act 2012 more

We are looking for someone who can delight end-users by creating world-class user experiences and exploring different approaches to solve user problems. We are a team of dynamic designers, creatives, researchers, and product managers who look to re-invent banking, financial services, and innovation.  

Responsibilities


Translate concepts into user flows, wireframes, mockups, and prototypes... that lead to intuitive user experiences.
Facilitate the group’s product vision by researching conceiving, sketching, prototyping, and user-testing experiences for digital products.
Design and deliver wireframes, user stories, user journeys, and mockups optimized for a wide range of devices and interfaces.
Make strategic design and user-experience decisions related to core, and new, functions and features.
Ask smart questions, take risks, and champion new ideas. 


Qualifications

Key Competencies


Excellent communication skills 
Lo-fi and hi-fi prototyping skills
Contribute as a strong collaborator with product and project teams
Demonstrate experience with end-to-end product design
Artistic eye for design and ability to think creatively
Accuracy and attention to detail with excellent organizational skills 
Passion for identifying and solving user problems 
Bonus: background in or familiarity with cognitive psychology (such as HCI)  


Requirements 


3+ years of UX design experience. Preference will be given to candidates who have experience in designing complex solutions for complete digital environments 
Bachelor’s degree in design or computing-related subject
Skilled with Figma, Adobe XD, Sketch, Photoshop, Illustrator or other design tools 
Body of work demonstrating strong design process, interaction and visual design skills 
Bonus: experience in motion or interaction design more

Oversee the creation, curation, and scheduling of engaging content across all social media platforms.
Plan, execute, and optimize multi-channel digital campaigns including SEO, email marketing, social media advertising, and display advertising.
Maintaining internal and external digital corporate communications platforms, working to make sure they are secure, accurate, and have the best... possible user experience
Provide oversight and editorial rigour for social, blog and other digital content to make sure it is engaging, effective and builds brand reputation
Monitor digital marketing trends and apply insights to enhance campaign performance and return on investment.
Implement innovative and scalable growth strategies tailored to online audiences.
Manage geo-targeted and internet marketing initiatives to improve reach and relevance.
Track and report on performance metrics for all digital campaigns and platforms.
Collaborate with the Customer Experience (CEXP) team to monitor the Voice of the Customer and assess the impact of product offerings through digital channels.
Innovate content formats and distribution tactics to increase engagement, reach, and value across platforms.
Produce regular social media performance reports through data collection, analysis, and insights sharing.
Supervise, assign, and evaluate activities of contracted social media influencers.
Manage relationships with influencers, digital agencies, and other external vendors to ensure brand alignment and performance.
Perform other duties and special assignments as delegated by the Marketing Manager. more

Develop a funds transfer pricing (FTP) framework and effectively apply it on the balance sheet.
Work with the market risk unit, Finance, and credit to ensure that the ICAAP and ILAAP frameworks are UpToDate.
Monitor and manage the bank’s Cash Reserve Requirement ensuring that the bank maintains desired liquidity levels and no regulatory breaches.
Conduct gap analysis to identify potential... mismatches between assets and liabilities.
Work closely with commercial business leaders and credit underwriters to ensure that their activities are aligned, supporting the optimal liquidity structure and identifying any potential risks from their business drives.
Conduct regular assets pipeline and liabilities maturity analysis and identify impact on mismatches for proper liquidity planning.
Ensure proper pricing for liabilities across all segments.
Lead the Bank’s view on rates as well as projected impact on net interest income to drive action planning to mitigate potential erosion of income.
Provide daily management information on key movements for both liabilities and assets with impact on liquidity ratio.
Identify the best investment profile that will make the highest return from the available funds.
Provide prompt reporting and escalation to breaches of limits and guidelines both internal and regulatory.
Develop robust liquidity forecasting models and scenario analysis tools to identify any potential future liquidity risks.
update policies, procedures and risk management frameworks that guide the bank to achieving the desired liquidity ratios.
Regular engagement with the market risk unit and finance department to ensure that all assumptions in liquidity and interest rates stress testing and contingency funding plans are Up to date.
Ensure maximum return on excess liquidity and minimize the Bank’s cost of deposits and cost of funding.
Ensure maximum return on the investment securities while minimizing exposure to risks of interest rates volatility more