The Sales and Relationship Manager is responsible for driving sales growth through the effective management of the sales team as well as the merchant and customer relations. This role requires a blend of personal touch, technical expertise, and sales acumen to provide solutions that meet customer needs and foster long-term relationships. 

Key Responsibilities:

Sales Strategy Development:


Develop and implement effective sales strategies to achieve company goals and increase market share. 


Team Leadership:


Manage, mentor, and train the relationship team, ensuring they are equipped with the necessary tools and knowledge to succeed. 


Customer Engagement:


Engage with key customers to understand their requirements, provide product demonstrations, and deliver tailored solutions. 


Technical Expertise:


Provide support and guidance during the sales process, addressing any customer concerns and collaborating with technical teams as needed. 


Market Analysis:


Analyze market trends and competitor activity to identify opportunities for growth and areas for improvement. 


Collaboration:


Work closely with marketing, product development, and customer support teams to align sales strategies and enhance product offerings. 


Reporting:


Prepare sales reports, forecasts, and presentations for senior management, highlighting progress and areas for improvement. 


Product design


Contribute ideas to product designs which give the organization a competitive edge. 


Partnerships


Identify key partners in the industry and establish partnerships that offer value to the organization


Qualifications: 


Bachelor’s degree in a relevant field. 
Proven experience in technical sales or a related field. 
Excellent communication and interpersonal skills. 
Ability to analyze and solve complex technical issues. 
Experience in managing a sales team is a plus. 
Proficiency in CRM software and Microsoft Office Suite.