Key Responsibilities: 


Receive claim notification from customers/Branches and advise the customer/branch on relevant claim requirements.
Confirmation of cover existence, scope, premium payment, policy period, declarations etc.
Ensuring immediate notification of the claim to the respective underwriters
Guides the BO/policy holder on the required documents and the claim process.
Receiving claim documents from branches/ customers.
Scrutinizing the supporting documents to ensure completeness and accuracy of the same and forwarding to insurers if they are in order.
Capture and maintain claim records.
Continuous follow-up with relevant service providers until their reports are received by the insurers.
Constant follow-up of claims with the underwriters on behalf of clients/ branches.
Disseminating information from the underwriters to the branches and vice versa.
Offering support whenever necessary to internal clients i.e; DRU officers, Credit officers, Bank Admin officers.
Engaging the walk-ins claim clients and offering the best solution within the shortest time possible.
Continuous review with insurers to ensure strict adherence of set SLAs and guidelines.
Timely response to customers and Branch enquiries
Take part in vetting of terms to ensure completeness and fair pricing of products.
Review of all legal related claims in liaison with relevant insurers.
Managing physical total loss documents and submission to the relevant insurers.


Qualifications

Qualifications and Experience


Bachelor’s degree in, Insurance or a Business-related degree. 
A Certificate of Proficiency (COP) in Insurance
1 Year experience in underwriting and claims
Strong knowledge of compliance and regulatory requirements in both banking and insurance sectors.
Sales experience is an added advantage.