The Role

Specifically, the successful jobholder will be required to:


Design maintenance strategies, procedures and methods including planning and undertaking scheduled maintenance to minimize unpredicted breakdowns, assess and analyze repair and breakdown costs and recommend equipment upgrading or replacement.
Manage and oversee routine scheduled maintenance work and respond to... equipment faults while carrying out quality inspections on jobs to verify and forward job cards and invoices to Finance for payment.
Supervise projects in liaison with the Bank’s consultants, to successful completion within the shortest period as may be agreed from time to time
Manage installations costs in the new outlets and other refurbishments as may be agreed from time to time.
Arrange specialist procurement of fixtures, fittings or components. This will entail preparing bills of quantities for new and refurbished branches to include intruder alarm, CCTV, internal and fascia signage.
Ensure complete and proper documentation of all on-going and completed projects such as contracts, performance bonds, and all necessary documentation.
Deal with emergencies, unplanned problems and repairs by responding to breakdowns with agility and following up with vendors doing diagnosis and repair of equipment.
Control Capital Expenditure for projects and maintain renovation costs.
Maintain statistical and financial records for premises and equipment that are up to date.
Ensure compliance with health and safety legislation.
Manage inventory of supplies and bank equipment including generators, Air Conditioners, vault doors and safes, ATMs and firefighting equipment.
Prepare BQ’s and tender specifications as required in relation to specialist items installations.
Prepare repair specifications, select suitable contractors to carry out the works and prepare maintenance tender documents.


Desired Skills and Experience


A bachelor’s degree in mechanical engineering from a recognized university.
1 years’ experience in a similar role and good knowledge in Air-conditioning and Refrigeration will be an added advantage.
Good understanding of Health and Safety regulations as stipulated in the Law, knowledge of the contract law, and arbitration related to building construction.
Highly flexible, on call 24/7 with the ability to travel to distant branches when required (Must have a valid driving license) and willing to put in extra hours to ensure jobs are completed on schedule and to specification.
Excellent business skills and knowledge of managing budgets, leading a team and liaising with suppliers. more

The Role

Specifically, the successful jobholder will be required to:


Provide support to the Bank in construction, project management, maintenance and security of the Bank’s capital assets in particular Bank premises with emphasis on construction issues.
Manage and oversee routine scheduled maintenance work and respond to equipment faults and carry out quality inspections on... jobs.
Ensure proper contracting, cost management and value management for Bank’s construction, refurbishment and maintenance projects.
Work closely with key internal and external stakeholders to develop cost reduction strategies and implementation plans.
Supervise projects in liaison with the Bank’s consultants, to successful completion within the shortest period as may be agreed from time to time.
Manage construction costs in the new outlets and other refurbishments as may be agreed from time to time.
Prepare/Review blank bills of quantities and other tender documents to be issued to contractors for tendering.
Liaise with procurement team and external consultants on all tender processes including shortlisting of contractors, tender invitations, tender opening and tender evaluation.
Prepare valuations for in-house projects, evaluate and monitor payments to contractors at various stages of construction.
Ensure complete and proper documentation of all on-going and completed projects such as contracts, performance bonds, and all necessary documentation.
Prepare repair specifications, select suitable contractors to carry out the works and prepare maintenance tender documents.


Desired Skills and Experience


A bachelor’s degree in Building Economics or equivalent
1 years’ experience in a similar role is an added advantage.
Strong Preventive and Active maintenance skills, Construction & Project Management skills
Excellent communication, analytical and interpersonal skills.
Excellent business skills and knowledge of managing budgets, leading a team and liaising with suppliers.
Ability to build strong relationships across the organization.
Advanced report writing and presentation skills.
Sound ability to prioritize, time-manage, and honor deadlines. more

The Role

Specifically, the successful jobholder will be required to:


Provide oversight of all analysis and approval of credit proposals from all Lending Units, Treasury, and any other department/unit that will expose the Bank to credit risk in its daily activities as well as oversee the review of Bank, Insurance companies and other treasury limits annually when required.
Ensure that all... appraisal decisions meet the agreed SLA and quality standards and escalate any adverse observations to the Director-CMD
Ensure compliance to Bank Loan policies, lending guidelines and Government regulations in collaboration with the lending units and other departments within CMD as well as coordinate the Environment and Social risk management, policy implementation, reporting and capacity building.
Work closely with the Director – CMD to maintain appropriate credit risk management culture
Attend all credit committee meetings as scheduled or agreed and provide timely and organized responses to internal customer proposals and escalate any complex internal customer issues to the Director – CMD and other relevant authorities accordingly.
Manage all staff of the department and ensure they are adequately resourced and well-skilled to perform their roles.
Maintain and develop professional and technical knowledge by attending and contributing to training programs, educational workshops, reviewing professional publications, establishing personal networks and participating in professional structures & studies.


Desired Skills and Experience


A Bachelor’s degree in a Business-related field from a recognized university with a Certification in Credit management or Analysis.
At least 7 years’ experience in Credit Analysis 5 of which must be in a Senior/Management role within Corporate Credit Risk Analysis.
Good knowledge of the Banking Act, Bank Operating procedures as well as business trends and thorough knowledge of CBK Lending guidelines
Excellent Communication, Presentation and report writing skills
Excellent Credit Risk underwriting, Complex Credit structures, Financial Institution Risk analytics skills and Treasury Credit solutions.
Superior leadership, management and co-ordination skills with the ability to influence positively and engage direct and indirect reports and peers.
Customer focused & results oriented. more

The role

The successful jobholder will be expected to:


Analysis of credit proposals from business units and make a decision on the same day.
Recommend appropriate credit decisions to Credit approvers for final decision.
Escalate unusual issues or issues raising concern to the Head – Corporate Credit Risk Analysis Department.
Keep up to date records of all cases received, analyzed... and decisions by prompt update of tracker.
Advise Credit Administration Department/ business unit of decisions same day.
Keep abreast with economic, industry and business trends to facilitate quality analysis of credit applications.
Document issues identified as causes of weak appraisals from business units – both policy and procedure.
Train business units credit staff on credit analysis procedures
Ensure all lending proposals are within the bank’s credit policy & lending guidelines and escalate any exceptions
Ensure any policy breaches are properly authorized at the correct level.
Highlight to Head – Corporate Credit Analysis Department any necessary changes to the Bank’s credit policy and procedures.
Provide timely and clear responses to the various business units as per the agreed SLAs.
Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the   relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.
Ensure that all risk management requirements within your remit are addressed and where necessary escalated through the defined available channels.


Qualifications, Skills & Attributes

The successful jobholder will be required to possess the following qualifications: –


A university degree in a Business-Related field from a recognized university with at least 7 years banking experience 5 of which in Corporate Credit Risk underwriting or Corporate Credit origination
A thorough knowledge of the Banking Act, the Bank’s credit policy, Prudential guidelines, Environmental and Social Risk Management and lending guidelines with good understanding of related products and services Plus Credit & Financial analytical skills.
Ability to identify, analyze, condense and articulate complicated ideas and findings briefly and clearly.
Excellent Credit risk underwriting skills
A good knowledge of business trends and the business environment.
A general awareness of the Bank’s vision and focus especially in relation to Business Development & management of risks more

The Role

 Specifically, the successful jobholder will be required to:


Ensure accurate preparation and timely submission of all statutory reports
Ensure Reclassification of Loan portfolio book as per Prudential Guidelines.
Ensure external questionnaire by CBK, KBA and DFI’s are returned on time.
Review changes to data values and meanings.
Review data model, architectures and... specifications.
Assess and determine whether business applications meet data requirements.
Facilitate the resolution of data issues. Then communicate and promote the value of data.
Ensure compliance by frequent review of provision requirement for loans
Advise the finance department on Provision requirements on the impaired loan
update & recalibrate IFRS9 model computation of ECL, as well as run & configure the EIR model.
Dealing with the Bank External Lenders regarding Credit issues
Handle external lenders and ensure compliance on Covenants and reports
Monitor repayment schedules, rates, follow-up on rebates
Follow-up & ensure all recommendations with regards to credit review is implemented
Carry out data analysis as requested by the Lenders
Notify, implement & monitor prevailing variable base rates: e.g. CBR as per changes / Base lending rate
Forensic reconciliation of accounts to ensure nil over/under charge of interest.
Design and develop risk grading methodologies for MSME and Personal loans for use in risk-based pricing.
Revenue assurance.
Advise finance on monthly manual schedule interest
Strict adherence to all regulations, statutes, standards, practices and all internal processes and procedures as per the relevant manuals and comply with all relevant external legislation and regulations with regard to Compliance requirements.


Skills, Competencies and Experience

 The successful candidate will be required to have the following skills and competencies:


A bachelor’s degree in business related field from a recognized University with at least three years working experience.
Advanced Computer skills especially in Microsoft Office Applications as well as analytical skills.
Thorough understanding of The Credit Policy and Prudential Guidelines
Business Development skills and Understanding of the core banking system preferably Finacle system
Excellent in IFRS 9 and Loan portfolio reporting
Personal organization and thoroughness coupled with the ability to work under minimum supervision with good Judgment and decision-making skills. more

SACCO SENIOR HUMAN RESOURCE OFFICER (REF: SHRO/04/25)

Reporting to: The Group CEO.

Key Responsibilities


Craft and execute human capital strategies and objectives; coordinate and integrate all Human resource activities to drive achievement of established Sacco goals and objectives to foster a culture of excellence.
Partner with team leads to translate the sacco’s vision and strategy... into actionable goals for performance and growth ; facilitate implementation of organization-wide goal setting, performance management, and annual operating plans that inspires collaboration
Nurture employee relations to enhance productivity and build an inclusive culture where team members thrive and achieve outstanding results while ensuring a positive work culture.
Ensure compliance with state regulations, Sacco policies and industry standards, enforcing adherence and taking action when necessary to maintain trust and integrity.
Monitor performance metrics; establish corrective measures as needed and prepare detailed reports that inform both current and future strategies.
Oversee strategic recruitment; formulate compelling job advertisements that draw in exceptional candidates, aligning with the Sacco’s mission and values.
Conduct engaging new employee orientation and provide empathetic employee relations counseling to foster a sense of belonging and support.
Develop and implement staff performance and professional development plans that align with Sacco’s mission, vision and objectives driving high performance and career growth.
Ensure seamless recruitment, onboarding, professional development, performance management, and retention; conducting insightful exit interviews to inform future strategies.
Design and implement the Human resource plan and Human resource development
Maintain accurate department records and reports; and leverage data to improve overall efficiency.
Recommend innovative policies, approaches, and procedures that enhances human capital management activities and contributes to excellence at the sacco
Manage day-to-day office operations; oversee and coordinate overall office activities and provide administrative support to the executive leadership.
Actively promote the Sacco products and services to clients, leveraging skills to enhance member engagement.
Provide monthly reports on employee-related issues and offer strategic advice to the Group CEO on a quarterly basis.
Collaborate with colleagues by contributing technical expertise and analysis to solve
Embody a team player mindset through work collaboration, sharing of innovative business ideas and mentoring new team members to enhance overall sacco capabilities.
Oversee the performance management system; conduct thorough performance reviews, and analysis to drive continuous improvement
Provide coaching and mentorship to staff, focusing on staff welfare to build resilience and motivation.
Lead talent acquisition, talent management, and talent retention strategies; develop initiatives that attract, develop, and retain top talent, ensuring a competitive edge in the market.


Relevant Qualifications & Experience


Hold a Bachelor’s degree in Human Resources Management or a related field from a reputable university.
A diploma in Co-operative Management would be an added
Possess professional Human resource and be a member of a recognized Human resource body, with a minimum requirement of membership in the Institute of Human Resource Management (IHRM).
Have at least 5 years of experience in administrative and HR procedures within a financial institution, with expertise in business systems and a minimum of 2 years in a supervisory role.
Have a thorough grasp of employment regulations and laws
Additional professional qualifications are an added advantage g. CPS, ACCA, CISA etc.
A minimum KCSE mean grade of C+.
Proven ability to inspire and guide teams to achieve organizational goals while fostering collaboration and trust.
Communicate human resource strategies and policies clearly and effectively across all levels of the organization.
Build strong relationships through empathy, emotional intelligence, and constructive conflict resolution.
Proficient in Microsoft Office Suite for managing documents, analyzing data, and preparing presentations.
Demonstrated skill in using Human resource software to streamline processes, manage employee records, and track performance metrics. more

Job Purpose:

To play a pivotal role in shaping the sacco’s business strategies and nurturing lasting partnerships. The candidate’s expertise will ensure the sacco remains an industry leader while making a positive impact in our community.

SACCO BUSINESS DEVELOPMENT MANAGER (REF: BDM/04/25)

Reporting to: The Group CEO

Roles and Responsibilities


Develop, monitor, and execute... strategic and comprehensive marketing budgets and plans that drive business growth while aligning to the Sacco’s strategic objectives.
Draft and deliver timely annual work plans that foster collaborative marketing initiatives to the Group CEO.
Design and implement direct marketing campaigns according to the Sacco’s overall marketing strategy while leveraging creativity and innovation.
Conduct insightful market research and intelligence for the Sacco, analyzing results to provide actionable insights and recommendations to the Group CEO and leadership.
Spearhead member recruitment efforts and mobilize savings by understanding and addressing member needs.
Develop and archive marketing communication materials for both new and existing member recruitment.
Develop and implement targeted marketing strategies tailored to specific member segments.
Develop marketing plans to drive growth while meeting members’ needs.
Collaborate with the education committee and Group CEO to design annual member education programs that enhance member engagement and financial literacy.
Proactively track and monitor both new and existing member accounts to ensure continuous engagement and retention.
Provide and submit timely monthly reports on the Sacco’s marketing activities, offering timely insights into campaign effectiveness.
Competently and adequately represent the Sacco in requisite capacities, maintaining a professional image.
Curate engaging digital content ensuring the Sacco’s communication channels feature up-to-date and valuable insights that resonate with members and promotes the society’s vision.
Review and analyze the performance of various marketing campaigns, gaining effective insight against set goals to inform future strategies.
Perform any additional lawful duties as may be assigned from time, demonstrating flexibility and commitment to the Sacco’s overall mission.


Qualifications & Experience


Hold a university degree in Marketing, Business Administration, Economics, Business Management, or a related field.
Have at least 7 years of experience in marketing and business development within the Sacco or financial services sector, with a proven track record of driving growth and success.
A diploma in Marketing, Co-operative Management, or Mass Communication is a plus, demonstrating a commitment to ongoing learning and professional development.


Attributes/Skills


Up to date with the latest trends and best practices in the co-operative leveraging this knowledge to drive innovation.
Possess strong market intelligence and public relations
Informed about latest online and digital marketing trends and
Have excellent conflict resolution and interpersonal skills and ability to build lasting relationships with
Possess a strong ability to prioritize tasks, manage time effectively, and maintain a high level of productivity.
Demonstrate the capability to manage complex projects simultaneously, leveraging your ability to prioritize tasks and meet deadlines efficiently.
Thrive in environments with minimal supervision.
Have a solid understanding of the internal policies, systems and procedures of a
Bring a positive and empathetic approach to your work, utilizing emotional intelligence to build strong relationships.
Exude high levels of confidence and assertiveness.
Demonstrate strong computer literacy skills, with proven experience in Microsoft Office applications, including spreadsheets and PowerPoint, to efficiently manage and present data. more

Job Purpose

To oversee the Sacco’s financial management, accounting functions, and banking operations, ensuring financial stability, compliance with regulatory requirements, and efficient service delivery to members. The General Manager – Finance, Accounts, and Banking plays a vital role in ensuring the financial health, compliance, and sustainability of the Sacco. By overseeing financial... operations, banking services, risk management, and financial growth strategies, this role directly impacts member satisfaction, regulatory compliance, and overall institutional success.

Key Responsibilities

Financial Strategy and Growth


Develop and execute strategies to increase revenue streams, including investments, loan products, and service charges.
Identify and implement cost-saving measures to enhance financial sustainability.
Drive financial digitization initiatives, including mobile banking, agency banking, and digital lending.
Develop new financial products and services to enhance member satisfaction and Sacco competitiveness.


 Financial Management


Develop and implement financial policies, procedures, and strategies to enhance Sacco’s financial health.
Oversee financial planning, budgeting, forecasting, and reporting.
Ensure optimal management of the Sacco’s assets, liabilities, and liquidity.
Monitor and manage the investment portfolio, ensuring prudent investment decisions.
Develop and execute strategies for fund mobilization and capital adequacy compliance.
Ensure the Sacco complies with SASRA regulations, IFRS, CBK, and Cooperative Act requirements.


Accounting and Financial Reporting


Oversee day-to-day accounting operations, including bookkeeping, reconciliations, and financial statements preparation.
Ensure accurate and timely preparation of monthly, quarterly, and annual financial reports.
Implement and maintain internal controls to safeguard Sacco’s financial assets.
Ensure timely statutory payments and compliance with tax obligations (VAT, PAYE, corporate tax, etc.).
Coordinate with external auditors for financial audits and ensure compliance with audit recommendations.


Banking and Treasury Operations


Oversee the Sacco’s banking operations, including deposits, withdrawals, loans, and member transactions.
Ensure proper cash flow management and liquidity planning to meet operational and member needs.
Optimize treasury management, including investments, interbank transactions, and fund transfers.
Enhance relationships with banks, financial institutions, and fintech partners for improved financial services.
Ensure efficient loan disbursement, collections, and delinquency management in line with Sacco policies.
Monitor non-performing loans (NPLs) and develop effective loan recovery strategies.


Risk Management and Compliance


Identify, assess, and mitigate financial, operational, and compliance risks.
Ensure compliance with SASRA regulations, Anti-Money Laundering (AML) laws, and KYC (Know Your Customer) policies.
Implement risk management frameworks to safeguard Sacco’s financial interests.
Ensure effective fraud detection and prevention mechanisms are in place.
Liaise with regulatory bodies (SASRA, CBK, KRA, etc.) to ensure compliance and reporting requirements are met.


Team Leadership and Capacity Building


Lead, mentor, coach, and manage teams in finance, accounts, and banking operations.
Conduct training and capacity-building programs to enhance financial literacy among staff members.
Promote a high-performance culture, ensuring accountability and efficiency in financial operations.


Stakeholder Engagement


Work closely with the CEO, Board of Directors, Audit Committee, and other senior managers to align financial strategies with overall Sacco goals.
Engage with external stakeholders, including auditors, regulators, banks, and investors, to strengthen financial partnerships.
Ensure transparent communication and reporting to the CEO regarding Sacco’s financial health.


Job Specifications – Qualifications and Experience

Education


Bachelor’s degree in Finance, Accounting, Economics, Banking, or a related field.
Master’s degree (e.g., MBA, MSc in Finance, or Strategic Management) is an added advantage.
Professional certifications such as CPA (Certified Public Accountant), ACCA, CFA, CISA, or CSP (Certified Sacco Professional) are highly desirable.
Membership in good standing of a relevant professional body e.g., ICPAK, ACCA, ICPSK, is mandatory.


Experience


8–12 years of experience in financial management, accounting, and banking operations, with at least 5 years in a senior management role.
Experience in Sacco, banking, microfinance, or cooperative sector.
Strong expertise in financial planning, risk management, and regulatory compliance.
Proven ability to develop and execute financial strategies for growth and sustainability.


Strong financial analysis and risk management skills


Expertise in Sacco regulations, SASRA, IFRS, and tax laws.
Proficiency in accounting systems and financial software (ERP, core banking systems, etc.)
Strategic thinking and problem-solving skills.
Excellent budgeting and cost management abilities.
Ability to develop and execute financial strategies for growth.
Strong stakeholder management and negotiation skills.
Ability to work under pressure in a highly regulated environment. more

Main Job Purpose

The Credit and Loans Manager’s main purpose in the Sacco is to manage the credit granting process, including assessing the creditworthiness of potential customers and reviewing existing customers’ credit. They also ensure that loan policies and guidelines are followed. Reporting to the General Manager Finance and Banking, the job holder will be responsible for managing the... society’s loan portfolio leading to growth of the Society’s loan portfolio while ensuring quality and health of the loan book is maintained.

Key Responsibilities

Strategy


Putting in place and implementing effective credit management, monitoring, collection and recovery strategies.
Implementing the Sacco Society’s strategies relating to credit management within the set timelines
Perform appraisal of loans and work out members’ entitlement and amount granted.
Approve loans within the limit and facilitate further approval by the Divisional Head and or CEO/Credit Committee for loans above the limit
Ensure disbursement of approved loans in liaison with the Finance Department to members according to the Sacco Society’s policy and customer charter and recommend all loans for approval;
Preparing and presenting credit reports including, disbursements, loans aging reports and strategic reports
Being a front facing manager, you will ensure high levels of service delivery and efficient resolution of matters relating to members;
Preparing, analysing and submitting regular reports in relation to loan applications, disbursements, repayments, overdue accounts, recovery plans and risk exposures.


Recovery and Risk Management


Continually monitoring collection of outstanding institution remittances, ensuring timely remittance of member contributions to the society and reporting:
Evaluating the loans portfolio with an aim of identifying risk areas and recommending mitigation measures
Identifying, assessing, and evaluating risk areas in recovery and making appropriate recommendations.
Continually monitoring the loans portfolio to ensure a portfolio at risk of 5% and below;
Undertake periodic review of securities and collaterals held against all non-performing facilities in order to ensure these are perfected and that no dilution happens during the debt recovery period.
Ensure that all securities/collaterals are perfected, charged, recorded and maintained under lock and key.
Ensure the recovery of outstanding amount and ensuring the process of realization of securities is handled procedurally in order to avoid delays caused by intermittent litigation while at the same time to ensure that the defaulting client’s rights are respected in order to avoid potential risk exposure to the Sacco Society brought about by adverse publicity through litigation.
Plan and coordinate the debt recovery process with various service providers (Lawyers, Valuers and Auctioneers) in order to avoid undue delay and recovery costs escalation.


Operations


Daily supervision of the operations of the credit department.
Maintain and update accurate CRB listing of all loans.
Implement data clean-up procedures and corresponding changes when necessary and as appropriate to ensure correct and up to date credit data at individual and corporate level is maintained.


Product Development


As a member of the products research and development team, propose new products that meet member’s needs or review current ones.
In liaison with the Business Development, Research and marketing departments, develop and review the loan products periodically.


Human Resource


Achieve established departmental goals within defined timelines, as well as define and implement a measurement of acceptable staff performance in order to safeguard the Sacco’s loan portfolio
Maintain a departmental organizational structure sufficient to meet all goals and objectives.
Supervise all the employees in the credit department including establishing departmental goals, conducting timely performance reviews and training
Manage the daily operations of the credit department in an efficient and effective manner.
Conduct various assessments and audits to ensure departmental procedures are achieving accurate and desired results.
Reviewing capacity needs, supervising and initiating training needs for the personnel in the credit department on credit products and processes.
Setting and evaluating performance of credit staff across the Sacco.


Job Specifications – Academic and Experience


Bachelor’s degree in Finance, Economics, Accounting, Banking, Credit management or similar qualifications from an accredited university recognized in Kenya.
Professional qualifications in Credit Management (Certified Credit Professional) or a Diploma in cooperative management is an added advantage.
Membership in good standing of a relevant professional body e.g., ICPAK, ACCA, ICPSK or KIM.
Minimum of Eight (8) years’ relevant experience in credit administration or loan management at the management level in a financial institution preferably a cooperative society five (5) of which must be in management position.
Demonstrated computer literacy with experience in MS Excel, PowerPoint, Word and Dynamics Nav.


Skills


Demonstrated integrity, ethical standards, and be able to maintain confidentiality
Is self-driven, focused and innovative;
Ability to be flexible, use initiative, self-evaluate and to work independently under little or no supervision.
Team player who works productively with wide range of people and a critical thinker
Strong analytical skills, problem solving, negotiation and interpersonal skills,
Focused, self-driven and attentive to detail.
Effective listening, verbal and written communication skills.
Judgment and decision-making ability.
Accuracy and attention to detail.
Able to handle difficult customers with diplomacy and tact.
Manages time effectively and adapts quickly to changing priorities. more

Job Purpose

To lead the Human Resource (HR) and Administration functions, ensuring effective workforce planning, talent management, policy implementation, and administrative efficiency to support the Sacco’s strategic objectives. The role is responsible for fostering a high-performance culture, ensuring regulatory compliance, and driving employee engagement and organizational... development.

Key Duties & Responsibilities

Human Resource Strategy & Policy Implementation


Lead and provide thought leadership in the development and implementation of human resource strategies, policies, and procedures in line with the Sacco’s corporate objectives.
Align HR initiatives with business goals, growth plans, and regulatory compliance with labour laws, employment regulations, and Sacco policies.
Talent management involving implementation and analysis of performance management and evaluation process, staff development programs by managing the annual learning and development calendar, and training needs assessment and staff development programmes.
Continuously review HR policies to accommodate changes in employment laws and best practices.


Human Capital Planning and Talent Acquisition


Carry out Skills mapping to establish the optimal staffing levels in alignment with business needs.
Develop and execute recruitment strategies to attract, hire, and retain top talent.
Oversee the hiring process, onboarding, and orientation programs for new employees.
Develop and implement succession planning strategies to ensure continuity.


Performance Management & Talent Development


Implement and oversee the performance management system, ensuring employees meet organizational goals.
Develop and execute training and capacity-building programs to enhance employee skills and competencies.
Conduct regular performance appraisals, feedback sessions, and career development planning.
Identify and address skills gaps through targeted learning and development initiatives.


Compensation, Benefits & Payroll Administration


Develop and manage competitive salary structures, benefits, and reward systems to enhance employee motivation.
Ensure timely and accurate payroll processing, including statutory deductions and remittances (SHIF, NSSF, PAYE, etc.).
Conduct salary benchmarking and job evaluations to ensure fair and competitive compensation.
Administer staff welfare programs, medical benefits, pensions, and other employee perks.


Employee Relations & Workplace Culture


Foster a positive workplace culture that promotes teamwork, professionalism, and high ethical standards.
Ensure effective employee relations, conflict resolution, and grievance handling.
Implement staff engagement initiatives to enhance productivity and employee satisfaction.
Oversee disciplinary processes, compliance with labour laws, and ethical workplace conduct.
Promote diversity, equity, and inclusion (DEI) initiatives within the Sacco.


Compliance, Risk & HR Governance


Ensure the Sacco complies with labour laws, employment regulations, and cooperative policies.
Manage HR-related risks by implementing appropriate control measures and compliance frameworks.
Oversee health, safety, and workplace wellness programs to promote employee well-being.
Maintain HR records, employee databases, and confidential personnel files securely.


Administration & Facilities Management


Oversee office administration, procurement, and asset management to support smooth operations.
Ensure effective management of office facilities, security, and workplace infrastructure.
Develop and implement administrative policies and procedures to enhance operational efficiency.
Coordinate logistics, travel, and office support services.
Ensure proper maintenance of office equipment, utilities, and supplies.


HR Technology & Digital Transformation


Implement and manage HR information systems (HRIS) for payroll, attendance, and employee records.
Drive automation of HR processes for efficiency and accuracy in HR operations.
Ensure data privacy and security of employee records in compliance with data protection laws.


Stakeholder Engagement & Reporting


Provide regular HR reports to the CEO and Board on staffing, performance, HR metrics, and compliance.
Work closely with government agencies (Ministry of Labour, NSSF, SHA, KRA, etc.) to ensure statutory compliance.
Engage with unions, employer associations, and external stakeholders to foster positive labour relations.


Job Specification Qualifications and Experience

Education:


Bachelor’s degree in Human Resource Management, Business Administration, Industrial Relations, or a related field.
Master’s degree (e.g., MBA in HR, Strategic Management, or Organizational Development) is an added advantage.
Professional certification such as Higher Diploma in Human Resource Management or CHRP (Certified Human Resource Professional), is a mandatory.
Full and Practicing membership in a professional body such as IHRM (Institute of Human Resource Management), SHRM (Society for Human Resource Management) or, CIPD, (Chartered Institute of Personnel Development) is mandatory.


Experience


10 – 15 years progressive HR experience, with at least 5 years in a senior HR leadership role.
Experience in HR management in a unionized environment, such as the Sacco, banking, microfinance, or financial services sector is a distinct advantage.
Proven expertise in talent management, employee relations, and performance management.
Strong knowledge of Kenyan labour laws, HR best practices, and regulatory compliance.


Key Skills and Competencies


Strong leadership and people management skills.
Deep understanding of labour laws, HR compliance, and governance.
Proficiency in HR technology, HRIS, and payroll systems.
Excellent problem-solving and conflict resolution skills.
Ability to drive organizational change and transformation.
Strong negotiation, communication, and stakeholder management skills.
High ethical standards, confidentiality, and professionalism.
Capacity to foster a positive workplace culture and employee engagement. more