About

I am Oluwatobi Lawanson. I am an experienced Business Analyst and a Customer Experienced Personnel with a demonstrated history of working in Financial Institutions. Skilled in Managerial related ativities, a creative thinker. I am also passionate and enjoy Digital Marketing. Result oriented Digital Marketing Professional with the ability to drive brand awareness and revenue growth using proven digital marketing strategies, tactics and tools to target your precise customer target to drive quality traffic to a business. I am an enthusiastic and self-motivated person who enjoys delivering excellent service while leading a part of a successful and productive team. I am quick to grasp new ideas and concepts and I also possess a strong ability to develop effective solutions to problems while demonstrating the highest level of professional ethics. I am looking out for more opportunities that will help me grow further in my career. Thank you.

Skills

  • Communication
    10
  • Teamwork
    10
  • Problem-Solving
    10
  • Creativity
    10
  • Leadership
    10
  • Administration
    9
  • Business Development
    9
  • Customer service
    10
  • Finance
    9
  • Management
    10
  • Product management
    9

Experience

Oluwatobi Lawanson

Work experience
  • Product Operations Analyst (Remote)
  • ▪ Analyse the market, competitive activities, compare it with the company’s product and use the data to understand what product to produce and how to improve the product to delight users. This helps in key decision making.
  • ▪ Responsibilities of interviewing customers, get feedbacks/recommendations to compile product data.
  • ▪ Make research and methods that further support and contribute to the business’s management intelligence.
  • ▪ Strategize ways to package and market the company products in such a way that they become differentiated, easy to sell, and easy to buy.

Oluwatobi Lawanson

Work experience
  • December, 2021 - February, 2022
  • Parttime
  • Prepare and generate data of vehicles on transit, calculate their speedometer and odometer reading using the tracking website to determine the number of hours spent per journey.
  • ▪ Created digital spreadsheets to track customer information and orders; this enables quick access to customer information at any time and speeds up customer data collation for reconciliation purpose and audit purposes.
  • ▪ Prepare daily stocks (opening stock and closing stocks) of items which allows the company to know what is available at hand and help determines how sales is moving whether fast or slow, to examine new strategies that will bring more growth to the organization.

Oluwatobi Lawanson

Work experience
  • November, 2019 - December, 2021
  • Fulltime
  • Accountable for account maintenances; activate customers bank account, mobile app, ussd codes for easy transactions.
  • ▪ Ensure quality standards; ascertain the customer’s needs, treat customers with fairness and honesty and always give professional attitude towards customers (verbal and body language). Keep informed on all changes to products and services, rules and regulations to ensure accurate processing of customers documents and perform accurate assurance checks to meet high customer service standards.
  • ▪ Receive request and verify information to make sure of proper handling of instructions as dictated by the client, print (if required) and forward information as appropriate to ensure proper record keeping.
  • ▪ Committed to delivering the best possible service, ensure full customer satisfaction to achieve large
  • customer base for the organization.
  • ▪ Teamwork: Coordinate office activities and operations to secure efficiency and compliance to company
  • policies. Assist colleagues whenever necessary.
 

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