Skills

  • Banking
  • Customer service
  • Ms office
  • English and Kiswahili
  • French
    1

Experience

Monica Saenyi

Education
  • September, 2020 - September, 2022
  • Fulltime

Monica Saenyi

Work experience
  • Teller(External) at   Maersk
  • Guide and assist the customer when necessary.
  • Collection and confirmation of payments by cheque (banker’s and company cheques for authorized customers), cash deposit slip and Mpesa and issue receipts of the respective payments as proof. For EFT/RTGS transaction, contact the respective Maersk team for receipting. • To reconcile the received payments (cheques, cash deposits & Mpesa) against issued receipts
  • Ensure all cheques are secure in the safekeeping device provided prior to banking.
  • Bank all collected cheques through the authorized G4s crew/rider.
  • Forward the banking deposit slips to the team leader for confirmation.
  • Keeping of proper record of payment received and retain documents for future reference.

Monica Saenyi

Work experience
  •  Guiding and assisting customers when necessary.
  •  Receiving and verification of issued tickets.
  •  Receipt, authentication of cash values at the point of payment prior to issuing acknowledgement receipts to customers.
  •  Acceptance of payments by cheque/credit cards after carrying out relevant validation to deter fraud.
  •  Reconciliation of the received cash against sold tickets and forward returns to the key contacts persons as stipulated in the contract.
  •  Banking of received cash and forwarding banking slips to the customer.
  •  Preparations of sign off and ensure it is verified by the customer agent.
  •  Ensuring that all serial numbers for all documents are in order and accounted for.
  •  Maintenance of accountable office floats and ensure timely replenishment as need arises.
  •  Receive and accurately process customer collections for banking while maintaining proper records.
  •  Reconcile all receipts, payments and prepare the cash to be transferred to the vault
  •  In collaboration with the Supervisor, amalgamate cash and complete a treasury in slip; log the cash to
  • the Vault: pack and seal the container; prepare a Loading Certificate and a CIT Receipt and ensure the till is held in the BSS Vault overnight.
  •  Obtain the envelops/packets and label them with Stickers provided by customer, packet the money as per the payroll and participate in the pay parades as per the instructions
  •  Carry out Cash sorting process as per CBK requirements; bundle the currency and label them appropriately; carry out routine cleaning of note sorting machines
  •  Proper utilization of equipment and timely reporting of any faulty equipment within the processing

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