Skills

  • Advertising
  • Customer service
  • Digital Advertising
  • Management
  • Marketing
  • Office management
  • Procurement
  • Product management
  • Project Management
  • Sales
  • Supply Chain

Experience

LOREEN TONUI

Work experience
  • Conferring with customers by telephone to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Refer unresolved customer grievances to designated departments for further investigation
  • Check to ensure that appropriate changes were made to resolve customers' problems
  • Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction.
  • Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft.
  • Explained new and additional products and services with passion, effectively upselling customer orders.
  • Resolved customer queries calmly and professionally, reducing the need for escalation to management.
  • Proactively monitored customer contact trends, providing feedback to management for ongoing service improvements.
  • Offered knowledgeable, comprehensive customer advice, enhancing product understanding and appeal.
  • Updated Excel spreadsheets with meticulous precision for faultless customer account records.
  • Delivered first-rate customer care across multiple platforms, including email, phone and online chat services.

Related persons

Monica SaenyiTeller(External) at Maersk