We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play... a key role in driving customer satisfaction and supporting business growth.


KEY RESPONSIBILITIES:


Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Effective handling of escalated situations and complaints across several communication channels
Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
Constantly seek ways to improve our service and customer experience
Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services


WHO WE ARE LOOKING FOR:


Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
Has excellent communication skills (written, verbal, and interpersonal).
Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
Flexible, open to change, and committed to continual personal and professional development.
Highly organized and detail-oriented, capable of producing accurate and timely reporting. more

KEY RESPONSIBILITIES:

Operational Support:


Assist in supervising the loading, unloading, sorting, and storage of fruit products.
Monitor and maintain proper temperature control and storage conditions.
Ensure adherence to inventory management practices, including FIFO/LIFO.


Team Coordination:


Support the Supervisor in managing staff schedules, attendance, and shift... assignments.
Act as the point of contact for warehouse staff in the Supervisor’s absence.
Conduct on-the-job training and assist in onboarding new staff.


Quality & Compliance:


Assist in maintaining compliance with health, safety, and hygiene regulations.
Perform routine quality checks and escalate issues to the Supervisor.
Ensure safe handling and storage practices to minimize product damage or loss.


Process Monitoring & Improvement:


Identify and report operational inefficiencies and suggest improvements.
Support the Supervisor in implementing new procedures or technologies.


Administrative Duties:


Assist with maintaining accurate records of inventory, staff activities, and incidents.
Prepare and submit shift reports to the Supervisor and Operations Manager.


WHO WE ARE LOOKING FOR:


High school diploma or equivalent required.
Additional training or certification in logistics, supply chain, or warehouse management is an advantage.
Minimum of 2 years of experience in a cold storage, logistics, or warehouse environment.
Previous leadership or team coordination experience is a plus.


Skills & Competencies:


Strong organizational and time management skills.
Effective communication and interpersonal abilities.
Basic proficiency in inventory management systems and Microsoft Office Suite.
Ability to work under pressure in a fast-paced, temperature-controlled environment. more

KEY RESPONSIBILITIES:

Daily Operations Management:


Supervise handling of pallets to ensure loading, unloading, sorting, and storing of fruit products are in accordance with procedures and operational requirements.
Ensure that all inspection operations are conducted in a safe and efficient manner.
Ensure effective utilisation of staff to ensure high level of productivity and meeting of... daily targets.
Ensure accurate inventory management.
Ensure that the integrity of the cold chain remains intact.


Team Leadership:


Manage, train, and motivate staff.
Distribute work in well-balanced manner.
Conduct regular team meetings and safety briefings.
Compile attendance register, and report on staffing levels to Operations Manager.


Quality Control & Compliance:


Ensure compliance with health, safety, and hygiene regulations.
Conduct regular inspections to maintain high standards of housekeeping, inventory accuracy and product quality during handling of pallets.
Liaise with teams to address and resolve any issues.


Process Improvement:


Identify and implement process improvements for increased efficiency.
Collaborate with the Operations Manager to develop and enforce operational procedures.


Reporting & Documentation:


Maintain accurate records of daily activities, inventory levels, deviations and incidents.
Prepare and submit regular reports to the Operations Manager.


WHO WE ARE LOOKING FOR:

Education:


Grade 12 diploma or equivalent required.
Relevant certifications (e.g., HACCP, Health & Safety) are an advantage.


Experience:


Minimum of 3-5 years of supervisory experience in a cold storage environment.
Experience in the fruit export industry is preferred. more

Key Responsibilities

Temperature Monitoring:


Regularly check and record temperature readings from storage areas using computerised monitoring systems and manual thermometers.
Monitor the temperatures of incoming shipments to ensure compliance with protocol.
Conduct proactive inspections of steri tunnels and holding rooms to ensure equipment functionality.
Respond promptly to... temperature deviations or equipment failures to prevent product loss.
Communicate temperature-related concerns with relevant team members.
Prepare and manage temperature printouts for steri shipments.
Maintain, check and take responsibility for all portable temperature-related equipment.


Quality Control & Compliance:


Ensure compliance with health, safety, and hygiene regulations.
Maintain accurate records of temperature logs and ensure compliance with regulatory and company standards.
Perform daily inspections of all temperature-related equipment to guarantee accuracy.


Reporting & Documentation:


Ensure structured filing and organization of all temperature-related documentation.
Report unresolved temperature deviations to the Operations Manager.
Collaborate with the maintenance team to address technical issues affecting temperature control.


Team Collaboration:


Work closely with cold store staff to ensure optimal storage conditions.
Generate and share temperature reports with the team.
Support the operations team from a temperature management perspective to meet daily targets.
Assist with general cold store duties as required.


Qualifications & Experience

Education:


Grade 12 diploma or equivalent required
Previous experience as Temperature Monitor is preferred


Experience:


Minimum of 1-5 years of operating experience, preferably in a cold storage environment.
Experience in the fruit export industry is preferred. more

Key Responsibilities:

Profit and Loss:


P&L responsibility for the transportation product
Vendor management and job level GP recovery
Continuous improvement and optimization initiatives
Investment proposals and follow-up on the same


Operations:


Ensures the development of systems and procedures for operating and managing transport, human resources, and equipment in a... profitable manner.
Plans, directs and implements new transportation contracts, procedures and support to meet prescribed service levels.


Vendor Management:


Manages vendors to achieve prescribed objectives and standards.
Creates programs to ensure sustainable contract management by working with vendors to ensure network load balances
Provides timely and appropriate performance reviews with all vendors and ensures the same is done for all associates


Customer Service:


Directly manage the growing customer service team of load planners
Maintains a professional and courteous relationship with all customers (internal and external).
Establishes programs to improve customer awareness at all levels in the organization.
Maintains records and reports to ensure customer service levels are being met.
Develops and maintains strong partnership with customers and vendors to achieve financial results.


Other Duties/ Responsibilities:

Product Growth:


Ensures all support in pricing new transport opportunities by working with new and existing vendors to ensure we are procuring at the right rate
Where necessary, supporting the sale process by engaging prospective customers on our service offering


TMS Implementation:


Support on the implementation of a Maersk global TMS
Working with the global SysOPS team to ensure the system is correctly scoped and setup for each new customer contract


Who We Are Looking For:


Bachelors degree advantageous (Industrial Engineering, Supply Chain, Operations Management)
10+ years in a Transport / Distribution Centre management role passionate about engaging and serving customers
At least 5 years leadership experience especially with growth mindset
Strong ability to translate commercial strategy into execution plan
Understands the competitive landscape, and can adjust approaches to customers as a result
Proven track record of strong performance delivery
Confront contradictions with mature communication and problem-solving skill
Well-developed, confident communication, persuasiveness, influencing, presentation and negotiating skills
Self-motivated and performance-driven; strategic thinking with both short- and long-term planning skills; strengths in time management with regards to managing multiple objectives and priorities
Able to achieve results through close cross-functional collaboration.
Coaching for team performance more

KEY RESPONSIBILITIES:



Lead the country finance leads team to achieve commercial finance excellence and build a strong Finance community within the Area.



Financial Risk Management & Control:


Support Accounting to Reporting (ATR), Order to Cash (OTC) and Procure to Pay (P2P) teams by consulting on local specifics rules, government regulations.
Acknowledge and be aware of... what is in the books, while ensuring all one-off transactions, provisions and periodic movements of key balances are documented by ATR, to ensure integrity and credibility of our financial statements.
Area tax compliance, support on frontline tax assessments and oversee tax filings.
Execute, manage and control E2E financial processes for non-GSC entities (until offshored).
JVs performance management and Board engagement, incl. consolidation of all preparation needed ahead of board meetings.
CAPEX controlling especially on physical assets.
Support frontline business functions by providing expertise on financial procedures and assess impacts, ensuring alignment with APMM GAAP for e.g., reviewing investment proposals, sustainability reporting etc.
Have sufficient overview and assurance of compliant B/S and P&L together with ATR (given the local liability).
Support ATR in timely closure of Audit processes and review final Audit observations
Anchor point for RICC in the frontline and drives overall effectiveness for the Area and action plans for open audit issues.
Drive a robust control environment which mitigates all material control risks in the Area.
Ensure that internal and external audits are closed without any significant findings, and appropriate follow-up actions are taken on open finding to close them.
Ensure that the control self-attestation is performed and reported correctly and is being performed consistently in an upright manner.


Financial Compliance & Transformation:


Support the Area Financial Compliance lead and Area Finance Transformation lead.
Accountable for ensuring financial compliance towards any local government.
Ensure that statutory financial reports are prepared on time and in accordance with local regulations, with no gaps or unreported provisions together with ATR.


Cash Flow Management:


Provide continuous support in reducing trapped cash and optimize working capital processes to fund the business.
Reduce trapped cash and collaborate / support Treasury on different initiatives, by ensuring all required documents are provided and available for fast cash outflow. Keep updated with all local developments which can prevent or enable cash expatriation.
Monitor and support performance management periodically with GSC and Business functions on Accounts Receivables and Payables.
Review vendor creation requests (Master data) for SGA (until offshored).
Review and provide necessary approvals/recommendations for exceptional payments in line with GAM.
Maintain local guidance on cash processes with aim to eliminate physical cash and improve cashflow.
Collaborates in an optimal manner with the different functions within the organization on payment terms with vendors and credit terms with customers by providing support in assessing finance solutions.
Ensure that we have optimized cash flow across the area and minimum liquidity in each country.
Ensure sufficient cash is maintained within the legal entity to enable normal business operations daily.
Reduce cost of capital (in collaboration with AR and AP).
Assist Treasury to maintain strong relationship with the local banks and continuously evaluate opportunities for improvements (overdraft, rates, etc.).


WHO WE ARE LOOKING FOR

Someone with:  


A financial educational background (i.e., MBA or master’s degree in finance, Accounting or Tax or a Chartered Accountant qualification)
At least 5 - 7 years of prior business experience
Previous experience in leading a team in finance will be highly preferred
Attention to detail
Experience in the FMCG or logistics/shipping industry is a major advantage
Communication skills: ability to condense thoughts and package data for precise/timely decision making in aesthetically pleasing formats 
Cross-functional collaboration
High level of integrity
Local Compliance and Regulatory knowledge
Holds great structure
Ownership
Excellent in written and spoken English
Stakeholder Management 
Working remotely with various teams to achieve desired outcomes more

KEY RESPONSIBILITIES:


Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Effective handling of escalated situations and complaints across several communication channels
Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our... customer
Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
Constantly seek ways to improve our service and customer experience
Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services


WHO WE ARE LOOKING FOR:


Minimum 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
Has excellent communication skills (written, verbal, and interpersonal).
Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
Flexible, open to change, and committed to continual personal and professional development.
Highly organized and detail-oriented, capable of producing accurate and timely reporting. more

Key Responsibilities

Document Verification and Processing



Review inbound and outbound documentation for completeness and accuracy. Verify that all operational activities are tagged correctly for invoicing purposes. Communicate with relevant teams to address and resolve discrepancies.



Invoicing Preparation



Batch all verified documentation in preparation for invoicing by... the Office Administrator. Ensure that documentation is aligned with operational activities and invoicing requirements.



Filing and Record-Keeping



File all operational documentation systematically, ensuring easy retrieval and compliance with company standards. Maintain accurate and up-to-date records in both physical and digital formats, as required.



Compliance Support:



Assist the Compliance Officer as needed, including: Participating in audits. Checking documents for compliance. Drafting procedures and forms.



Reception Duties



Assist the Office Administrator with reception tasks, including greeting visitors, answering calls, and directing inquiries to the appropriate departments. Ensure the reception area is tidy, professional, and welcoming. Support general office administrative duties as needed.



Key Competencies and Skills


Exceptional attention to detail and organizational abilities.
Strong multitasking and time management skills.
Professional communication and interpersonal skills for engaging with clients and staff.
Proficiency in basic office tools such as Microsoft Office (Word, Excel, Outlook).
Ability to handle confidential information with discretion.


Qualifications and Experience


Grade 12 diploma or equivalent.
Prior experience in an administrative, clerical, or reception role is an advantage.
Familiarity with logistics or operational documentation processes is desirable. more

KEY RESPONSIBILITIES:


Day to Day Procurement Activities: Every dollar spent, is a dollar spent professionally – together with leadership, manage day to day procurement activities including,
Market engagement: Act as the primary market engagement procurement lead for sourcing cost effective, compliant, quality procurement solutions by researching and identifying prospective suppliers and... partners
Go-to-market execution and analysis – prepare, launch and facilitate competitive market tests in the form of RFI, RFQ & RFPs
Negotiate contracts and pricing with suppliers post market tests as well as annually being able to analyse and compare supplier products to determine the best deal
Vendor Management: help resolve vendor or contractor grievances and claims against suppliers.
All the above for the following categories: (1) Third party warehousing & cold storage, (2) Industrial real estate for self-managed sites, (3) OPEX and CAPEX items required to operationalise self-managed sites incl. material handling equipment, racking & mezzanines, third party labour, security services, facility management services, consumables, etc., (4) Middle and final mile distribution services, (5) Container depots & related services, (5) First Mile Land Side Transport ( Road ,Rail + Barge  ) , (6) Depot & Facilities Management , (7) Customs House Brokerage.
Procurement Category Strategy: Execute the category strategies for the 7 listed category, guided by the overall Product strategy and informed by market intelligence, spend & supplier analysis and cost saving opportunities.
Sourcing Strategy: Developing and executing Maersk procurement strategies based on organizational objectives and supply chain management principles.
Customer Tenders: Support Product and Sales with the required input to submit customer tenders timeously.
Global Processes & Teams: Performing your responsibilities utilizing global procurement processes and tools, global category management teams, and contract management frameworks to ensure cost leadership, compliance and best in class supplier performance.
Implementation Partner: support your line manager to implement and drive continuous improvement activities through execution of change management process and best practices.
Travel: Within the EAA area self-managed site(s) and supplier locations as per business requirements


WHO WE ARE LOOKING FOR:


Someone with:
Bachelor or post graduate degree in Supply Chain, Logistics, Engineering, Business Administration, or related areas
Minimum 2 years procurement experience
Understanding of best-in-class procurement practices in Logistics is highly preferred
Outstanding professional performance
Ability to work independently and with speed.
Experience in team & project management to driving end-to-end sourcing projects and cost reduction initiatives.
Experience in formulating and presenting sourcing strategies and process recommendation to all levels of leadership.
Experience in Routine Category & Tail spend management.
Strong communication, planning and prioritizing skills to manage work activities efficiently in order to meet deadlines and high-level goals in a complex, fast-paced, high-pressure environment.
Solving problems in a structured and analytical manner
General understanding of finance and accounting principles, and the ability to interpret financial data and apply to decision making. more

KEY RESPONSIBILITIES:

Daily Operations Management:


Supervise handling of pallets to ensure loading, unloading, sorting, and storing of fruit products are in accordance with procedures and operational requirements.
Ensure that all inspection operations are conducted in a safe and efficient manner.
Ensure effective utilisation of staff to ensure high level of productivity and meeting of... daily targets.
Ensure accurate inventory management.
Ensure that the integrity of the cold chain remains intact.


Team Leadership:


Manage, train, and motivate staff.
Distribute work in well-balanced manner.
Conduct regular team meetings and safety briefings.
Compile attendance register, and report on staffing levels to Operations Manager.


Quality Control & Compliance:


Ensure compliance with health, safety, and hygiene regulations.
Conduct regular inspections to maintain high standards of housekeeping, inventory accuracy and product quality during handling of pallets.
Liaise with teams to address and resolve any issues.


Process Improvement:


Identify and implement process improvements for increased efficiency.
Collaborate with the Operations Manager to develop and enforce operational procedures.


Reporting & Documentation:


Maintain accurate records of daily activities, inventory levels, deviations and incidents.
Prepare and submit regular reports to the Operations Manager.


WHO WE ARE LOOKING FOR:

Education:


Grade 12 diploma or equivalent required.
Relevant certifications (e.g., HACCP, Health & Safety) are an advantage.


Experience:


Minimum of 3-5 years of supervisory experience in a cold storage environment.
Experience in the fruit export industry is preferred. more