Key Responsibilities:

Profit and Loss:


P&L responsibility for the transportation product
Vendor management and job level GP recovery
Continuous improvement and optimization initiatives
Investment proposals and follow-up on the same


Operations:


Ensures the development of systems and procedures for operating and managing transport, human resources, and equipment in a profitable manner.
Plans, directs and implements new transportation contracts, procedures and support to meet prescribed service levels.


Vendor Management:


Manages vendors to achieve prescribed objectives and standards.
Creates programs to ensure sustainable contract management by working with vendors to ensure network load balances
Provides timely and appropriate performance reviews with all vendors and ensures the same is done for all associates


Customer Service:


Directly manage the growing customer service team of load planners
Maintains a professional and courteous relationship with all customers (internal and external).
Establishes programs to improve customer awareness at all levels in the organization.
Maintains records and reports to ensure customer service levels are being met.
Develops and maintains strong partnership with customers and vendors to achieve financial results.


Other Duties/ Responsibilities:

Product Growth:


Ensures all support in pricing new transport opportunities by working with new and existing vendors to ensure we are procuring at the right rate
Where necessary, supporting the sale process by engaging prospective customers on our service offering


TMS Implementation:


Support on the implementation of a Maersk global TMS
Working with the global SysOPS team to ensure the system is correctly scoped and setup for each new customer contract


Who We Are Looking For:


Bachelors degree advantageous (Industrial Engineering, Supply Chain, Operations Management)
10+ years in a Transport / Distribution Centre management role passionate about engaging and serving customers
At least 5 years leadership experience especially with growth mindset
Strong ability to translate commercial strategy into execution plan
Understands the competitive landscape, and can adjust approaches to customers as a result
Proven track record of strong performance delivery
Confront contradictions with mature communication and problem-solving skill
Well-developed, confident communication, persuasiveness, influencing, presentation and negotiating skills
Self-motivated and performance-driven; strategic thinking with both short- and long-term planning skills; strengths in time management with regards to managing multiple objectives and priorities
Able to achieve results through close cross-functional collaboration.
Coaching for team performance