About

Highly skilled Customer Support and Virtual Assistant professional with 5+ years of experience in client engagement, digital communication, and online support services. Adept at handling customer queries with empathy and clarity, boosting client satisfaction, and driving sales through relationship-building. Skilled in remote work tools, inbox/email management, live chat, and CRM systems. Seeking to leverage my strong communication and problem-solving abilities in a dynamic remote customer service role

Skills

  • Customer Service and Support
    10
  • Excellent communication and interpersonal skills
    10
  • Sales Conversion & Upselling
    10
  • Live Chat & Email Support
    10
  • Digital Communication & Online Engagement
    10
  • Virtual Assistance & Administrative Support
    10
  • Customer Relationship Management (CRM)
    10
  • English and kiswahili
    10

Recommendations

Experience

  • Online Customer Engagement Specialist at   Self/freelance  
  • 2022 -